STEP 1
Connect Birdeye and Customer.io
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Birdeye and Customer.io Integration
Keep Birdeye and Customer.io in sync by integrating their events and actions. When marketing events happen in Birdeye, update the Customer.io automatically - without any line of code in visual workflow builder.
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Learn about Birdeye and Customer.io
Detailed info you need to know about Birdeye and Customer.io integrations in WEXTL. Explore which modules apps support and how you connect them.
Birdeye
Reputation and local marketing for multi-location businesses — collect and reply to reviews, sync listings across 50+ directories, manage contacts and campaigns, run surveys and tickets, publish social posts, and pull reputation, listings and competitor reports. [5]
Customer.io
Messaging automation — profiles, segments, campaigns, sends, and reporting webhooks. [6]
How to connect Birdeye to Customer.io
Set up your Birdeye and Customer.io integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Birdeye and Customer.io nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Birdeye and Customer.io. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Birdeye and Customer.io work in WEXTL?
WEXTL exposes actions and triggers for Birdeye and Customer.io that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Birdeye triggersCustomer.io actions
Birdeye modules
- Add Aggregation SourceAdds a review-aggregation URL (e.g. a Citysearch or Yelp profile link) to a location.
- Add Business Integration MappingAdds a location to an integration and sets it active.
- Add Business MediaAdds media (publicly accessible URLs — no file upload) to a business profile.
- Add Competitor Aggregation SourceAdds a review-aggregation source URL for a competitor location.
- Add Products To LocationsAdds already-created products (by ID) to the Google profile of the business set in headers.
- Add Ticket CommentAdds a comment activity to a ticket.
- Assign Tags To ReviewsAssigns a tag to every review matching the given filter.
- Associate Custom FieldSets the value of a custom field for one business/location.
- Create BusinessCreates a new sub-account business under a reseller.
- Create Competitor Child BusinessCreates a new child business under a competitor enterprise. Documents no request body.
- Create Competitor EnterpriseCreates a new competitor enterprise for an account, optionally linked to a known competitor.
- Create Contact Check-inRecords a customer check-in for a location, used to trigger review-request campaigns.
- Create Contact Check-in (V2)Records a customer check-in for a location, including communication preferences.
- Create Contact Us RequestSubmits a Contact Us form entry into the Birdeye Inbox.
- Create Conversation Webhook SubscriptionSubscribes a URL to receive conversation-messenger webhook events (conversation created/updated/closed, message added).
- Create Custom CardCreates a custom card on a business's public profile.
- Create Custom FieldCreates a custom field definition for a business's contacts/customers.
- Create Event SubscriptionCreates a webhook subscription that listens for a Birdeye event and delivers it to a URL you provide.
- Create Google AnswerAdds an answer to an existing Google Q&A question. Only one answer per question is allowed for the account owner.
- Create Google QuestionPosts a new question and its answer to a business's Google Q&A profile.
- Create Google ServiceCreates a new Google Business service for the account.
- Create ListingCreates a full business listing (profile, hours, media, per-directory overrides) for syndication to 50+ directories.
- Create Product ListingCreates a product listing on the Google Merchant account linked to the Birdeye account.
- Create Review TagsCreates one or more new tags in the account.
- Create Scheduled Social PostSchedules or immediately posts content to a supported social site (Google Business Profile, Facebook, Instagram, LinkedIn, Twitter).
- Create SurveyCreates a new survey from a page/question structure and lists it on the survey list page.
- Create Survey ResponseSubmits a survey response using the survey's own JSON structure (as returned by Get Survey).
- Create TicketCreates a review, untagged, or survey-response ticket.
- Create UserInvites/creates a Birdeye dashboard user for a business.
- Deactivate ListingDeactivates listing syndication for a business across the directories Birdeye publishes to.
- Delete a UserRevokes a user's access from a business.
- Delete Aggregation SourceRemoves an aggregation source from a location.
- Delete All Google Questions And AnswersDeletes all Google Q&A on the given business.
- Delete BusinessDeletes a business.
- Delete Business MediaDeletes one or more media items from a business profile.
- Delete ContactDeletes a contact, optionally scoped to specific locations.
- Delete Contact By IdDeletes a contact by its enterprise customer id.
- Delete Custom CardDeletes a custom card from a business's public profile.
- Delete Custom FieldDeletes a custom field definition.
- Delete Event SubscriptionCancels an event webhook subscription so Birdeye stops calling its URL.
- Delete Google AnswerDeletes a Google Q&A answer you posted.
- Delete Google QuestionDeletes a Google Q&A question you created. Deleting a question also deletes its associated answers.
- Delete Google ServicesDeletes existing Google Business services from an account. Changes apply across every location mapped to the services.
- Delete Product ListingsDeletes products from Google Merchant Center and Birdeye for the given product IDs.
- Delete Review TagDeletes a tag from the account.
- Delete Social PostDeletes a scheduled or published post created through the public API. Deleting a published post is supported for Facebook, Google and LinkedIn.
- Fix ListingPublishes the business's presence information to 50+ online listing directories.
- Get Average Response Time By LocationReturns location-wise average review response-time metrics.
- Get Average Response Time Over TimeReturns average review response-time trends over time, with an optional previous-period comparison.
- Get Birdeye ImpressionsReads Birdeye-profile impression counts, optionally broken out by location.
Customer.io modules
- Add Segment MembersAdds people to a manual segment.
- Create NewsletterCreate a newsletter and optionally schedule it or send it immediately.
- Create Newsletter Test GroupCreates a new A/B test group for a newsletter by duplicating the existing content into a new test group.
- Create Newsletter Test Group TranslationAdds a language variant to a specific A/B test group in a newsletter, copying the default template in that group.
- Create Newsletter TranslationAdds a language variant to a newsletter. Fields you omit copy over untranslated from the default template.
- Create SegmentCreates a new manual segment.
- Create SnippetCreates a new snippet.
- Delete CustomerDeletes a customer profile.
- Delete NewsletterDeletes an individual newsletter, including its content, settings, and metrics. 204 No Content.
- Delete Newsletter Test Group TranslationDeletes a specific language variant of a newsletter in an A/B test group. You cannot delete the default language variant. 204 No Content.
- Delete Newsletter TranslationDeletes a specific language variant of a newsletter. You cannot delete the default language variant. 204 No Content.
- Delete SegmentDeletes a segment.
- Delete SnippetDeletes a snippet.
- Download ExportDownloads the data from a completed export.
- Export Customer DataExports customer data based on specified filters.
- Export Deliveries DataExports delivery data for messages.
- Get a NewsletterReturns metadata for an individual newsletter.
- Get a SegmentRetrieves the information about a segment.
- Get Archived MessageRetrieves the archived message content for a specific message.
- Get BroadcastGet details of a specific broadcast.
- Get Broadcast ActionGet details of a specific broadcast action.
- Get Broadcast Action Link MetricsGet link click metrics for a broadcast action.
- Get Broadcast Action MetricsGet performance metrics for a broadcast action.
- Get Broadcast Action TranslationGet translation for a specific broadcast action in a language.
- Get Broadcast ErrorsGet errors from a broadcast trigger send.
- Get Broadcast Link MetricsGet link metrics across all messages in a broadcast.
- Get Broadcast MessagesGet all messages sent for a broadcast.
- Get Broadcast MetricsGet overall metrics for a broadcast.
- Get Broadcast StatusGet the status and details of a broadcast trigger.
- Get CampaignGet details of a specific campaign.
- Get Campaign ActionGet details of a specific campaign action.
- Get Campaign Action Link MetricsGet link click metrics for a campaign action.
- Get Campaign Action MetricsGet performance metrics for a campaign action.
- Get Campaign Action TranslationGet translation for a specific campaign action in a language.
- Get Campaign Journey MetricsGet journey-level metrics for a campaign.
- Get Campaign Link MetricsGet link metrics across all messages in a campaign.
- Get Campaign MessagesGet all messages sent for a campaign.
- Get Campaign MetricsGet overall metrics for a campaign.
- Get CollectionRetrieves a specific collection by ID.
- Get Collection ContentsRetrieves the data within a collection.
- Get Customer ActivitiesLooks up a customer's activities.
- Get Customer AttributesLooks up a customer's attributes.
- Get Customer MessagesLooks up messages sent to a customer.
- Get Customer Opt-OutsLooks up a customer's opt-outs across channels.
- Get Customer RelationshipsLooks up the objects a customer is related to.
- Get Customer SegmentsLooks up the segments a customer belongs to.
- Get Customer Subscription PreferencesLooks up a customer's subscription preferences.
- Get Customers by EmailRetrieves customers matching an email address.
- Get ExportRetrieves details about a specific export.
- Get MessageRetrieves a specific message.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Birdeye and Customer.io integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Birdeye and Customer.io.
Connect your Birdeye and Customer.io accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Birdeye's "Watch Conversation Events" fires, WEXTL can "Add Segment Members" in Customer.io. Birdeye has 2 triggers (including Watch Conversation Events and Watch Events); Customer.io has 112 actions (including Add Segment Members, Create Newsletter, and Create Newsletter Test Group). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Birdeye-to-Customer.io automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Birdeye (or Customer.io) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Birdeye + Customer.io automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Birdeye and Customer.io integration.
- Birdeye and Customer.io integration source code, module specs and credentials implementation.
- Our Birdeye and Customer.io integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Birdeye and Customer.io — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Birdeye integration information
- Customer.io integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library