Every ticket triaged before you open it
Tickets get read, tagged, and routed the moment they arrive, so your team starts on the answer instead of the sorting. WEXTL sits between your help desk, CRM, and chat tools and keeps them telling the same story.
Deploys this workflow into your workspace — you'll connect your own accounts.
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Preview of a branched workflow that filters incoming tickets and routes each one down a different path by topic and urgency.
What Customer Support teams automate
What support teams automate first
Four workflows that give a support team its mornings back. Each starts as a template you can clone and adjust.
Sorted before the queue refreshes
Classification and routing run on every ticket the second it lands, around the clock.
- New tickets - Tagged by topic and urgency the moment they arrive.
- Billing questions - Go straight to the team that can actually answer them.
- VIP accounts - Jump the queue with the account owner looped in.
- Spam - Filtered out before it wastes a human's click.
Preview of a branched workflow that filters incoming tickets and routes each one down a different path by topic and urgency.
The metric you only check when it drops
CSAT usually gets attention twice a year: once in the board deck, once when it dips. By then the tickets that caused the dip are months old.
Send the survey on every resolution and the signal arrives in real time. A low score can open a follow-up task the same hour, and the weekly trend builds itself from real responses.
You'll still put it in the board deck. You just won't be surprised by it.
- 1
CSAT on a loop
Collected after every ticket, not twice a year.
- 2
Trends as they form
Watch the score move while the tickets are still fresh.
- 3
Dips ring a bell
A falling score pings the channel that can fix it.