STEP 1
Connect Cisco Webex and CXOne Mpower
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cisco Webex and CXOne Mpower Integration
Connect Cisco Webex and CXOne Mpower to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Cisco Webex and CXOne Mpower
Detailed info you need to know about Cisco Webex and CXOne Mpower integrations in WEXTL. Explore which modules apps support and how you connect them.
Cisco Webex
Cisco Webex Messaging and Meetings — rooms, messages, teams, people, meetings, recordings, transcripts, and registrants. [5]
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [6]
How to connect Cisco Webex to CXOne Mpower
Set up your Cisco Webex and CXOne Mpower integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cisco Webex and CXOne Mpower nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cisco Webex and CXOne Mpower. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cisco Webex and CXOne Mpower work in WEXTL?
WEXTL exposes actions and triggers for Cisco Webex and CXOne Mpower that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersCisco Webex actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Cisco Webex modules
- Admit ParticipantsPerforms the participants operation.
- Batch Approve Meeting RegistrantsPerforms the approve Meeting Registrants operation.
- Batch Cancel Meeting RegistrantsPerforms the cancel Meeting Registrants operation.
- Batch Delete Meeting RegistrantsPerforms the delete Meeting Registrants operation.
- Batch Register Meeting RegistrantsPerforms the register Meeting Registrants operation.
- Batch Reject Meeting RegistrantsPerforms the reject Meeting Registrants operation.
- Call Out a SIP ParticipantPerforms the out a SIP Participant operation.
- Cancel Calling Out a SIP ParticipantCancels calling Out a SIP Participant.
- Create a MeetingCreates a meeting.
- Create a Meeting InterpreterCreates a meeting interpreter.
- Create a Meeting InviteeCreates a meeting invitee.
- Create a MembershipAdds a person to a room.
- Create a MessagePosts a message to a room.
- Create a PersonCreates a person record.
- Create a RoomCreates a new room.
- Create a TeamCreates a team.
- Create a Team MembershipAdds a person to a team.
- Create an Attachment ActionCreates an attachment action on a message.
- Create Invitation SourcesCreates invitation sources.
- Create Meeting InviteesCreates meeting invitees.
- Delete a MeetingDeletes a meeting.
- Delete a Meeting InterpreterDeletes a meeting interpreter.
- Delete a Meeting InviteeDeletes a meeting invitee.
- Delete a Meeting MessageDeletes a meeting message.
- Delete a Meeting RegistrantDeletes a meeting registrant.
- Delete a MembershipRemoves a person from a room.
- Delete a MessageDeletes a message.
- Delete a PersonDeletes a person record.
- Delete a RecordingDeletes a recording.
- Delete a Recording By an AdminDeletes a recording by an admin.
- Delete a RoomDeletes a room.
- Delete a SummaryDeletes a summary.
- Delete a TeamDeletes a team.
- Delete a Team MembershipRemoves a person from a team.
- Delete a TranscriptDeletes a transcript.
- Delete Meeting Breakout SessionsDeletes meeting breakout sessions.
- Delete Meeting ChatsDeletes meeting chats.
- Delete Meeting Registration FormDeletes meeting registration form.
- Download a Meeting TranscriptDownloads a Meeting Transcript.
- Download Meeting Closed Caption SnippetsDownloads meeting Closed Caption Snippets.
- Edit a MessageEdits an existing message.
- End a MeetingPerforms the a Meeting operation.
- Get a MeetingRetrieves a meeting.
- Get a Meeting By an AdminRetrieves a meeting by an admin.
- Get a Meeting InterpreterRetrieves a meeting interpreter.
- Get a Meeting InviteeRetrieves a meeting invitee.
- Get a Meeting Session TypeRetrieves a meeting session type.
- Get a Meeting SurveyRetrieves a meeting survey.
- Get a Meeting TemplateRetrieves a meeting template.
- Get a Transcript SnippetRetrieves a transcript snippet.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Cisco Webex and CXOne Mpower integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Cisco Webex and CXOne Mpower.
Connect your Cisco Webex and CXOne Mpower accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Admit Participants" in Cisco Webex. Cisco Webex has 143 actions (including Admit Participants, Batch Approve Meeting Registrants, and Batch Cancel Meeting Registrants); CXOne Mpower has 118 actions (including Accept a Chat Contact, Accept a Consult Request, and Accept a Contact). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cisco Webex-to-CXOne Mpower automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cisco Webex (or CXOne Mpower) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cisco Webex + CXOne Mpower automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cisco Webex and CXOne Mpower integration.
- Cisco Webex and CXOne Mpower integration source code, module specs and credentials implementation.
- Our Cisco Webex and CXOne Mpower integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cisco Webex and CXOne Mpower — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cisco Webex integration information
- CXOne Mpower integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library