CXOne Mpower Integration

Contact-center platform for voice, chat, and agent workforce engagement. Use CXOne Mpower as a communication layer for triggering workflows and sending context where it belongs. Start from Watch Contacts, then follow with Get a Message or Get Contact Details.

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Supported triggers and actions for CXOne Mpower integration

Triggers can detect changes in CXOne Mpower and run actions that can create, search or modify data inside CXOne Mpower automatically [3] — exactly how you set them.

Watch ContactsTriggers when a new contact is created.
Watch MessagesTriggers when new messages are received.
Get a MessageRetrieves a message by its ID.
Get Contact DetailsRetrieves contact details from the service.
Get Contact PaginationRetrieves paginated contact details.
Get MessagesRetrieves a list of messages based on specified filters.
Get the Next Agent EventRetrieves the next agent event from the service.
List Contact MessagesRetrieves contact messages from the service.
List ContactsRetrieves a list of contacts from the service.
List ThreadsRetrieves threads based on a specified filter.
Accept a Chat ContactAccepts an incoming chat contact.
Accept a Consult RequestAccepts a consult request from a user.
Accept a ContactAccepts a contact request or invitation.
Accept a Work ItemAccepts a work item for processing or review.
Activate a ChatRestores a chat to an active state.
Activate a ContactMoves a contact into focus for further actions.
Add a Chat ContactAdds a new chat contact to the list.
Add a ContactAdds a chat or SMS contact to the service.
Add a Reaction to a MessageAdds a reaction to a specified message.
Add a Tag to a MessageAdds a tag to a specified message.
Add an Email ContactAdds an incoming email contact to the service.
Add Custom Data to a ContactAdds custom data to a contact.
Barge Into a CallBarges into a live call.
Cancel a Scheduled CallbackCancels a scheduled callback.
Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
Change Routing Queue for a ContactChanges the routing queue for a specific contact.
Close an Agent ContactCloses an existing agent contact in the contact management system.
Coach an AgentCoaches an agent on a live call.
Consult an AgentDials an agent to consult on a matter.
Continue a Reskill CallContinues or cancels a reskill call.
Create a MessageCreates a new message in DFO.
Create a Note from a MessageCreates a new note from a message.
Create an Independent CallDials an independent call through the service.
Create an Outbound EmailCreates an outbound email contact.
Create an Outbound SMSCreates an outbound SMS contact in the system.
Delete a MessageDeletes a message by its ID.
Delete a NoteDeletes a note from a message.
Delete a ReactionDeletes a reaction from a message in a communication platform.
Dial a Phone NumberDials an outbound phone call.
Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
Dial an Agent PhoneDials an agent's phone within the system.
Dial an Agent QueueDials an agent’s personal queue.
End a CallEnds a call in the specified service.
End a Chat ContactEnds a chat contact interaction in the service.
End a ContactEnds a contact.
End a Voicemail ContactEnds a voicemail contact.
End a Work ItemEnds a work item.
End an Agent Phone CallEnds the agent's phone call.
End an Agent SessionEnds an agent session in the system.
End an Email ContactEnds an email contact for a specific user or account.
Forward an EmailForwards an email.
Hold a CallPlaces a call on hold.
Hold a ContactPuts a contact on hold for processing or verification.
Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Join an Agent SessionJoins an existing agent session.
Log In to a Dialer CampaignLogs in to a dialer campaign to participate or engage with the communication process.
Log Out of a Dialer CampaignLogs the user out of a dialer campaign.
Make an API CallPerforms an arbitrary authorized API request.
Manage Conference CallsManages multiple calls in a conference setting.
Mask a Call RecordingMasks a recording with white noise.
Mute an Agent PhoneMutes an agent phone during calls.
Notify Typing StatusNotifies the patron that the agent is typing.
Override Answering Machine DetectionOverrides the answering machine detection setting in a communication system.
Park an EmailParks an email for later use or reference.
Pause a VoicemailPauses the playback of a voicemail message.
Play a VoicemailPlays a voicemail message for the user.
Preview an EmailProvides a preview of an email's content and format before it is sent.
Record a CallStarts call recording for a specified call session.
Reject a Chat ContactRejects an incoming chat contact.
Reject a ContactRejects a contact that has been added to the service.
Reject a Work ItemRejects a work item in the service or application.
Remove a Custom Field Value from a ContactRemoves a custom field value from a specific contact.
Remove a TagRemoves a message tag from a specified message.
Remove an Author's Name from a MessageRemoves the author's name from the specified message.
Remove Message ContentRemoves the content of a message.
Reply to an EmailReplies to an email in the user's inbox.
Request an Additional ContactRequests an additional contact for a specific entity or account.
Reschedule a Scheduled CallbackReschedules a scheduled callback to a new time.
Restore an EmailRestores an email from the trash or archive back to the inbox or specified folder.
Resume a CallResumes a call that was previously put on hold.
Resume a ContactResumes a contact in a specific service.
Resume a Work ItemResumes a work item by continuing its progress from a previously paused state.
Save an Email DraftSaves an email draft.
Send a Transcript to RecipientsSends a transcript to specified recipients.
Send a Typing IndicatorSends a typing indicator to a connected channel.
Send an EmailSends an email.
Send an Inbound MessageSends an inbound message to the specified recipient.
Send an Outbound MessageSends an outbound message to a specified contact or service.
Send Chat TextSends chat text to a patron.
Send DTMF TonesSends DTMF tones over a specified communication channel.
Set a Contact DispositionSets a disposition for a contact in the system.
Set an Independent Call OutcomeSets the disposition of an independent call.
Set Contact as AbandonedSets a contact as abandoned in the system.
Set Message SentimentSets the sentiment of a message to determine its emotional tone.
Set Read Status for a MessageSets the read status for a message, designating it as read or unread.
Snooze a Preview ContactSnoozes a preview contact temporarily.
Start an Agent SessionStarts a new agent session.
Submit FeedbackSubmits agent feedback.
Take Over a CallTakes over a live call.
Transfer a CallTransfers a call to a different extension or number.
Transfer a Chat to a SkillTransfers a chat to a skill.
Transfer a Chat to an AgentTransfers a chat to another agent.
Transfer a Voicemail to a SkillTransfers a voicemail to a specific skill.
Transfer a Voicemail to an AgentTransfers a voicemail to an agent.
Transfer an EmailTransfers an email to another agent.
Transfer an Email to a SkillTransfers an email to a specified skill.
Unassign an Inbox Assignee from a ContactUnassigns an inbox assignee from a specified contact.
Unmask a Call RecordingStops masking a call recording.
Unmute an Agent PhoneUnmutes an agent phone.
Unpark an EmailUnparks a parked email.
Update a ContactUpdates contact properties.
Update a Message NoteUpdates a message note with new details.
Update a ThreadUpdates a thread with new information or changes.
Update an Agent's StateUpdates the agent's status.
Update Contact StatusUpdates the status of a contact.
Update Custom Field Values for a ContactUpdates custom field values for a contact in the service.
Update Message StatusUpdates the status of a channel message.
Update Routing Properties for a ContactUpdates routing properties for a specific contact.
Watch AgentsTriggers when an agent is on a live call.

How to integrate CXOne Mpower in automation workflow?

3 simple steps to make your CXOne Mpower connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select CXOne Mpower in workflow

Pick CXOne Mpower app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect CXOne Mpower

When prompted, authorize access to CXOne Mpower in WEXTL once. CXOne Mpower credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your CXOne Mpower account. Approve?

STEP 3

Build a workflow

Build your workflow with CXOne Mpower yourself or with WEXTL® AI Builder. Connect CXOne Mpower to any available integrations [5], or use HTTP node to go beyond them.

CXOne Mpower

How CXOne Mpower connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever CXOne Mpower app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that CXOne Mpower supports.

Full CXOne Mpower API documentation

The following table illustrates what fields CXOne Mpower integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how CXOne Mpower is connected in WEXTL builder [4].

Field	Type	Help
CXone Mpower - Environment (Issuer)Required	select	Select the issuer environment used for OAuth2 authentication. This value is used for the token request to `/auth/token`. See docs: https://developer.niceincontact.com/Documentation/GettingStarted
CXone Mpower - Client IDRequired	text	The OAuth2 `client_id` from your app registration. Used in the `client_secret_basic` Authorization header.
CXone Mpower - Client SecretRequired	password	The OAuth2 `client_secret` from your app registration. Used in the `client_secret_basic` Authorization header.
CXone Mpower - Access Key IDRequired	text	The Access Key ID generated from a CXone Mpower user account. Sent as `username` with `grant_type=password`.
CXone Mpower - Access Key SecretRequired	password	The Access Key Secret generated alongside the Access Key ID. Sent as `password` with `grant_type=password`.
CXone Mpower – Station ID	text	Station ID used to start an agent session. Either this or Station Phone Number is required.
CXone Mpower – Station Phone Number	text	Agent phone number used to start an agent session. Either this or Station ID is required.
CXone Mpower – Inactivity Timeout (seconds)	number	Idle timeout between 30–300 seconds. Default is 300.
CXone Mpower – Force Logout on Inactivity	boolean	If true, session ends after inactivity regardless of agent state.
CXone Mpower – Impersonate Agent ID	number	Starts the session as another agent. Requires Impersonate Agent permission.

Connect CXOne Mpower to popular apps on WEXTL

Enter a name of the other app you want to sync with CXOne Mpower below. Click on selected app to explore integration options with CXOne Mpower. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with CXOne Mpower integration

Select Watch Contacts trigger from CXOne Mpower - this will be a starting point in your automation. Whenever event happens in CXOne Mpower, workflow will start [7] from Watch Contacts node.

Search for Add a Chat Contact, connect it as the next step of integration sequence. You can use filters between Watch Contacts and Add a Chat Contact, so only important data pass from Watch Contacts to the next step. WEXTL gives you full control over the process of CXOne Mpower automation. All parts of workflow are visible on the canvas [4].

CXOne Mpower on WEXTL has 120 modules for combining communication automations. Explore CXOne Mpower documentation for more.

Video slide demonstrates how Watch Contacts and Add a Chat Contact nodes are used in CXOne Mpower workflow.

Video slide demonstrates how Watch Contacts and Add a Chat Contact [6] nodes are used in CXOne Mpower workflow.

Frequently asked questions

Common questions about automating CXOne Mpower in your workflows.

CXOne Mpower has 2 triggers, including "Watch Contacts" and "Watch Messages". Triggers are start points of the workflow, and automations may start from them.

Integration has 118 actions, including "Get a Message", "Get Contact Details", and "Get Contact Pagination", and more. Refer to our CXOne Mpower Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The CXOne Mpower integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by CXOne Mpower official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where CXOne Mpower provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever CXOne Mpower or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for CXOne Mpower inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with CXOne Mpower modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the CXOne Mpower integration.

CXOne Mpower integration source code, module specs and credentials implementation.
Internal CXOne Mpower integration documentation, structured input and output parameters, scopes, and authentication methods.
Official CXOne Mpower vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® CXOne Mpower App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

CXOne Mpower Integration

Supported triggers and actions for CXOne Mpower integration