Contact-center platform for voice, chat, and agent workforce engagement. Connect CXOne Mpower to AI agents, automate workflows, and scale with confidence.
Start from CXOne Mpower’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.
Add Add a Chat Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.
CXOne Mpower brings 120 ready-made steps for communication work, and every run records what went in and what came back.
CXOne Mpower workflow on the canvas: Watch Contacts then Add a Chat Contact
Everything you need to know about connecting CXOne Mpower to your workflows.
