What actions can I run in CXOne Mpower?

118 actions are available, including "Get a Message", "Get Contact Details", and "Get Contact Pagination", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

CXOne Mpower Integrations

Contact-center platform for voice, chat, and agent workforce engagement. Use CXOne Mpower as the alert layer — trigger from any app, post back with context.

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Watch ContactsTriggers when a new contact is created.
Watch MessagesTriggers when new messages are received.
Get a MessageRetrieves a message by its ID.
Get Contact DetailsRetrieves contact details from the service.
Get Contact PaginationRetrieves paginated contact details.
Get MessagesRetrieves a list of messages based on specified filters.
Get the Next Agent EventRetrieves the next agent event from the service.
List Contact MessagesRetrieves contact messages from the service.
List ContactsRetrieves a list of contacts from the service.
List ThreadsRetrieves threads based on a specified filter.
Accept a Chat ContactAccepts an incoming chat contact.
Accept a Consult RequestAccepts a consult request from a user.
Accept a ContactAccepts a contact request or invitation.
Accept a Work ItemAccepts a work item for processing or review.
Activate a ChatRestores a chat to an active state.
Activate a ContactMoves a contact into focus for further actions.
Add a Chat ContactAdds a new chat contact to the list.
Add a ContactAdds a chat or SMS contact to the service.
Add an Email ContactAdds an incoming email contact to the service.
Add a Reaction to a MessageAdds a reaction to a specified message.
Add a Tag to a MessageAdds a tag to a specified message.
Add Custom Data to a ContactAdds custom data to a contact.
Barge Into a CallBarges into a live call.
Cancel a Scheduled CallbackCancels a scheduled callback.
Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
Change Routing Queue for a ContactChanges the routing queue for a specific contact.
Close an Agent ContactCloses an existing agent contact in the contact management system.
Coach an AgentCoaches an agent on a live call.
Consult an AgentDials an agent to consult on a matter.
Continue a Reskill CallContinues or cancels a reskill call.
Create a MessageCreates a new message in DFO.
Create an Independent CallDials an independent call through the service.
Create a Note from a MessageCreates a new note from a message.
Create an Outbound EmailCreates an outbound email contact.
Create an Outbound SMSCreates an outbound SMS contact in the system.
Delete a MessageDeletes a message by its ID.
Delete a NoteDeletes a note from a message.
Delete a ReactionDeletes a reaction from a message in a communication platform.
Dial an Agent PhoneDials an agent's phone within the system.
Dial an Agent QueueDials an agent’s personal queue.
Dial a Phone NumberDials an outbound phone call.
Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
End a CallEnds a call in the specified service.
End a Chat ContactEnds a chat contact interaction in the service.
End a ContactEnds a contact.
End an Agent Phone CallEnds the agent's phone call.
End an Agent SessionEnds an agent session in the system.
End an Email ContactEnds an email contact for a specific user or account.
End a Voicemail ContactEnds a voicemail contact.
End a Work ItemEnds a work item.
Forward an EmailForwards an email.
Hold a CallPlaces a call on hold.
Hold a ContactPuts a contact on hold for processing or verification.
Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Join an Agent SessionJoins an existing agent session.
Log In to a Dialer CampaignLogs in to a dialer campaign to participate or engage with the communication process.
Log Out of a Dialer CampaignLogs the user out of a dialer campaign.
Make an API CallPerforms an arbitrary authorized API request.
Manage Conference CallsManages multiple calls in a conference setting.
Mask a Call RecordingMasks a recording with white noise.
Mute an Agent PhoneMutes an agent phone during calls.
Notify Typing StatusNotifies the patron that the agent is typing.
Override Answering Machine DetectionOverrides the answering machine detection setting in a communication system.
Park an EmailParks an email for later use or reference.
Pause a VoicemailPauses the playback of a voicemail message.
Play a VoicemailPlays a voicemail message for the user.
Preview an EmailProvides a preview of an email's content and format before it is sent.
Record a CallStarts call recording for a specified call session.
Reject a Chat ContactRejects an incoming chat contact.
Reject a ContactRejects a contact that has been added to the service.
Reject a Work ItemRejects a work item in the service or application.
Remove a Custom Field Value from a ContactRemoves a custom field value from a specific contact.
Remove an Author's Name from a MessageRemoves the author's name from the specified message.
Remove a TagRemoves a message tag from a specified message.
Remove Message ContentRemoves the content of a message.
Reply to an EmailReplies to an email in the user's inbox.
Request an Additional ContactRequests an additional contact for a specific entity or account.
Reschedule a Scheduled CallbackReschedules a scheduled callback to a new time.
Restore an EmailRestores an email from the trash or archive back to the inbox or specified folder.
Resume a CallResumes a call that was previously put on hold.
Resume a ContactResumes a contact in a specific service.
Resume a Work ItemResumes a work item by continuing its progress from a previously paused state.
Save an Email DraftSaves an email draft.
Send an EmailSends an email.
Send an Inbound MessageSends an inbound message to the specified recipient.
Send an Outbound MessageSends an outbound message to a specified contact or service.
Send a Transcript to RecipientsSends a transcript to specified recipients.
Send a Typing IndicatorSends a typing indicator to a connected channel.
Send Chat TextSends chat text to a patron.
Send DTMF TonesSends DTMF tones over a specified communication channel.
Set a Contact DispositionSets a disposition for a contact in the system.
Set an Independent Call OutcomeSets the disposition of an independent call.
Set Contact as AbandonedSets a contact as abandoned in the system.
Set Message SentimentSets the sentiment of a message to determine its emotional tone.
Set Read Status for a MessageSets the read status for a message, designating it as read or unread.
Snooze a Preview ContactSnoozes a preview contact temporarily.
Start an Agent SessionStarts a new agent session.
Submit FeedbackSubmits agent feedback.
Take Over a CallTakes over a live call.
Transfer a CallTransfers a call to a different extension or number.
Transfer a Chat to an AgentTransfers a chat to another agent.
Transfer a Chat to a SkillTransfers a chat to a skill.
Transfer an EmailTransfers an email to another agent.
Transfer an Email to a SkillTransfers an email to a specified skill.
Transfer a Voicemail to an AgentTransfers a voicemail to an agent.
Transfer a Voicemail to a SkillTransfers a voicemail to a specific skill.
Unassign an Inbox Assignee from a ContactUnassigns an inbox assignee from a specified contact.
Unmask a Call RecordingStops masking a call recording.
Unmute an Agent PhoneUnmutes an agent phone.
Unpark an EmailUnparks a parked email.
Update a ContactUpdates contact properties.
Update a Message NoteUpdates a message note with new details.
Update an Agent's StateUpdates the agent's status.
Update a ThreadUpdates a thread with new information or changes.
Update Contact StatusUpdates the status of a contact.
Update Custom Field Values for a ContactUpdates custom field values for a contact in the service.
Update Message StatusUpdates the status of a channel message.
Update Routing Properties for a ContactUpdates routing properties for a specific contact.
Watch AgentsTriggers when an agent is on a live call.

When to use CXOne Mpower

Common scenarios where CXOne Mpower automation saves time and reduces manual work.

React to "Watch Contacts" in CXOne Mpower in real time: route the event into CRM, chat, ticketing, or any connected service.
Use "Get Contact Details" as an automated action in CXOne Mpower so records stay consistent whenever something changes elsewhere in your stack.
Layer "Get a Message" from CXOne Mpower with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.

Full API documentation

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

Connecting CXOne Mpower to WEXTL®

Field	Type	Help
CXone Mpower - Environment (Issuer)Required	select	Select the issuer environment used for OAuth2 authentication. This value is used for the token request to `/auth/token`. See docs: https://developer.niceincontact.com/Documentation/GettingStarted
CXone Mpower - Client IDRequired	text	The OAuth2 `client_id` from your app registration. Used in the `client_secret_basic` Authorization header.
CXone Mpower - Client SecretRequired	password	The OAuth2 `client_secret` from your app registration. Used in the `client_secret_basic` Authorization header.
CXone Mpower - Access Key IDRequired	text	The Access Key ID generated from a CXone Mpower user account. Sent as `username` with `grant_type=password`.
CXone Mpower - Access Key SecretRequired	password	The Access Key Secret generated alongside the Access Key ID. Sent as `password` with `grant_type=password`.
CXone Mpower – Station ID	text	Station ID used to start an agent session. Either this or Station Phone Number is required.
CXone Mpower – Station Phone Number	text	Agent phone number used to start an agent session. Either this or Station ID is required.
CXone Mpower – Inactivity Timeout (seconds)	number	Idle timeout between 30–300 seconds. Default is 300.
CXone Mpower – Force Logout on Inactivity	boolean	If true, session ends after inactivity regardless of agent state.
CXone Mpower – Impersonate Agent ID	number	Starts the session as another agent. Requires Impersonate Agent permission.

Use in workflow automation

Start from CXOne Mpower’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add a Chat Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 120 ready-made steps for communication work, and every run records what went in and what came back.

CXOne Mpower workflow on the canvas: Watch Contacts then Add a Chat Contact

Frequently asked questions

Common questions about automating CXOne Mpower in your workflows.

CXOne Mpower has 2 triggers, including "Watch Contacts" and "Watch Messages". Use them to start workflows the moment CXOne Mpower events fire — no polling required.

Field

Type

Help

CXone Mpower - Environment (Issuer)Required

select

Select the issuer environment used for OAuth2 authentication. This value is used for the token request to /auth/token. See docs: https://developer.niceincontact.com/Documentation/GettingStarted

CXone Mpower - Client IDRequired

text

The OAuth2 client_id from your app registration. Used in the client_secret_basic Authorization header.

CXone Mpower - Client SecretRequired

password

The OAuth2 client_secret from your app registration. Used in the client_secret_basic Authorization header.

CXone Mpower - Access Key IDRequired

text

The Access Key ID generated from a CXone Mpower user account. Sent as username with grant_type=password.

CXone Mpower - Access Key SecretRequired

password

The Access Key Secret generated alongside the Access Key ID. Sent as password with grant_type=password.

CXone Mpower – Station ID

text

Station ID used to start an agent session. Either this or Station Phone Number is required.

CXone Mpower – Station Phone Number

text

Agent phone number used to start an agent session. Either this or Station ID is required.

CXone Mpower – Inactivity Timeout (seconds)

number

Idle timeout between 30–300 seconds. Default is 300.

CXone Mpower – Force Logout on Inactivity

boolean

If true, session ends after inactivity regardless of agent state.

CXone Mpower – Impersonate Agent ID

number

Starts the session as another agent. Requires Impersonate Agent permission.

Use in workflow automation

Start from CXOne Mpower’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add a Chat Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 120 ready-made steps for communication work, and every run records what went in and what came back.

CXOne Mpower Integrations

When to use CXOne Mpower

How to connect

Use in workflow automation

Frequently asked questions

CXOne Mpower Integrations

When to use CXOne Mpower

How to connect

Connect CXOne Mpower to any app in workflows

Use in workflow automation

Frequently asked questions

Connect CXOne Mpower to any app in workflows

Connect CXOne Mpower to any app in workflows

Connect CXOne Mpower to any app in workflows

CXOne Mpower Integrations

CXOne Mpower triggers and actions

When to use CXOne Mpower

How to connect

Use in workflow automation

Frequently asked questions

What triggers does CXOne Mpower support?

What actions can I run in CXOne Mpower?

Do I need to write code to automate this?

Is the integration secure?

CXOne Mpower Integrations

CXOne Mpower triggers and actions

When to use CXOne Mpower

How to connect

Connect CXOne Mpower to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does CXOne Mpower support?

What actions can I run in CXOne Mpower?

Do I need to write code to automate this?

Is the integration secure?

Connect CXOne Mpower to any app in workflows

Connect CXOne Mpower to any app in workflows

Connect CXOne Mpower to any app in workflows