STEP 1
Connect Cliniko and Zendesk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cliniko and Zendesk Integration
Keep Cliniko and Zendesk in sync by integrating their events and actions. When support events happen in Cliniko, update the Zendesk automatically - without any line of code in visual workflow builder.
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Learn about Cliniko and Zendesk
Detailed info you need to know about Cliniko and Zendesk integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Cliniko to Zendesk
Set up your Cliniko and Zendesk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cliniko and Zendesk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cliniko and Zendesk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cliniko and Zendesk work in WEXTL?
WEXTL exposes actions and triggers for Cliniko and Zendesk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Cliniko triggersZendesk actions
Cliniko modules
- Archive a ContactArchives a single contact.
- Archive a PatientArchives a single patient.
- Archive a ProductArchives a single product.
- Archive an Individual AppointmentArchives a single individual appointments.
- Cancel an Individual AppointmentCancels an individual appointment by its ID.
- Create a ContactCreates a new contact.
- Create a PatientCreates a new patient.
- Create a ProductCreates a new product.
- Create a Product Stock AdjustmentCreates a new product stock adjustment. Increases or decreases product stock quantity.
- Create an Individual AppointmentCreates a new individual appointment.
- Get a BookingRetrieves an existing booking.
- Get a ContactRetrieves a single contact by ID.
- Get a PatientRetrieves an existing patient by given ID.
- Get a PractitionerRetrieves an single practitioner by its id.
- Get a ProductRetrieves a single product by id.
- Get an Individual ApppointmentRetrieves an existing individual appointment.
- Get an InvoiceRetrieves a single invoice by id.
- Get an Invoice ItemRetrieves a single invoice item by id.
- Make API CallPerforms an arbitrary authorized API call.
- Search BookingsSearches for bookings.
- Search ContactsSearches for contacts.
- Search Individual AppointmentsSearches for individual appointments.
- Search Invoice ItemsSearches items for a single invoice.
- Search InvoicesSearches for invoices.
- Search PatientsSearches for patients by different criteria.
- Search PractitionersSearches for practitioners.
- Search ProductsSearches for products.
- Search Treatment NotesSearches for treatment notes.
- Unarchive a PatientUnarchives a single patient.
- Update a ContactUpdates a single contact.
- Update a PatientUpdates a single patient.
- Update a ProductUpdates an existing product.
- Update an Individual AppointmentUpdates an individual appointment.
- Watch Ended AppointmentsWatches for ended appointments.
- Watch New AppointmentsWatches for new appointments.
- Watch New ContactsWatches for new contacts.
- Watch New InvoicesWatches for new invoices.
- Watch New PatientsWatches for new patients.
- Watch Updated ContactsWatches for updated contacts.
Zendesk modules
- Attach FileUploads a file that can be attached to a ticket comment.
- Bulk Create TicketsCreate many tickets at an instance.
- Bulk Update TicketsMake different changes to multiple tickets.
- Clone a Ticket FormClone a ticket form by a provided ticket form Id.
- Create a GroupCreates a new group.
- Create a RequestCreate a new ticket request.
- Create a ScheduleCreates a new schedule.
- Create a TicketCreate a new ticket object.
- Create a Ticket FieldCreate a new ticket field.
- Create a Ticket FormCreate a new ticket form.
- Create a UserCreates a new user.
- Create an OrganizationCreates a new organization.
- Delete a GroupRemove a single group by it's ID.
- Delete a ScheduleDelete a schedule by it's Id.
- Delete a TicketDeletes an existing ticket.
- Delete a Ticket FieldRemove a ticket field by a provided ticket field Id.
- Delete a Ticket Field OptionDelete a single field option by an ID.
- Delete a Ticket FormRemove a ticket form by a provided ticket form Id.
- Delete a UserDeletes the user and associated records from the account.
- Delete a User ProfileDeletes an existing user profile.
- Delete an OrganizationRemove an organization by an Id.
- Get a GroupGet a single group by it's ID.
- Get a RequestRetrieve a ticket request by an ID.
- Get a ScheduleGet a schedule detail by it's Id.
- Get a TicketRetrieve a single ticket.
- Get a Ticket FieldRetrieve a ticket field by a provided ticket field Id.
- Get a Ticket Field OptionRetrieve a single field option by an ID.
- Get a Ticket FormRetrieve a ticket form by a provided ticket form Id.
- Get a UserGet a user by given Id.
- Get a User ProfileRetrieve a user profile.
- Get an OrganizationRetrieve an organization by an Id.
- List GroupsReturns an array of groups.
- List Organization TicketsReturns a list of tickets for a specific organization.
- List OrganizationsReturns an array of Organizations.
- List RequestsReturns a list of ticket request.
- List SchedulesReturns an array of schedules.
- List Ticket CommentsReturns the comments added to the ticket.
- List Ticket Field OptionsReturns a list of custom ticket field options for the given drop-down ticket field.
- List Ticket FieldsReturns a list of all system and custom ticket fields in your account.
- List Ticket FormsReturns a list of all ticket forms for your account.
- List TicketsReturns a list of tickets.
- List User ProfilesReturns an array of profiles of a user.
- List UsersReturns an array of users who meet the search criterias.
- Make an API CallPerform an arbitrary authorized API request.
- Make Comment PrivateMake a ticket comment private.
- Reorder Ticket FormsRe-order ticket forms by a provided ticket form Ids.
- Update a GroupUpdate a group properties by it's ID.
- Update a RequestUpdates a Request.
- Update a ScheduleUpdates a Schedule.
- Update a TicketUpdate an existing ticket by a given Id.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Cliniko and Zendesk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Cliniko and Zendesk.
Connect your Cliniko and Zendesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Cliniko's "Watch Ended Appointments" fires, WEXTL can "Attach File" in Zendesk. Cliniko has 6 triggers (including Watch Ended Appointments, Watch New Appointments, and Watch New Contacts); Zendesk has 56 actions (including Attach File, Bulk Create Tickets, and Bulk Update Tickets). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cliniko-to-Zendesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cliniko (or Zendesk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cliniko + Zendesk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cliniko and Zendesk integration.
- Cliniko and Zendesk integration source code, module specs and credentials implementation.
- Our Cliniko and Zendesk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cliniko and Zendesk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cliniko integration information
- Zendesk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library