What actions can I run in Zendesk?

56 actions are available, including "Get a Group", "Get an Organization", and "Get a Request", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Zendesk Integrations

Manage support tickets and customers in Zendesk. When Zendesk issues update, notify owners or sync status to other systems.

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Watch CommentsWatch for new comment on a ticket.
Watch GroupsWatch for new group objects.
Watch OrganizationsTriggers when new organizations are created.
Watch Organization TicketsWatch for new tickets of a specific organization.
Watch RequestsWatch for new ticket requests.
Watch SchedulesTriggers when new schedules are created.
Watch TicketsTriggers when new tickets are created.
Watch UsersTriggers when new users are created.
Get a GroupGet a single group by it's ID.
Get an OrganizationRetrieve an organization by an Id.
Get a RequestRetrieve a ticket request by an ID.
Get a ScheduleGet a schedule detail by it's Id.
Get a TicketRetrieve a single ticket.
Get a Ticket FieldRetrieve a ticket field by a provided ticket field Id.
Get a Ticket Field OptionRetrieve a single field option by an ID.
Get a Ticket FormRetrieve a ticket form by a provided ticket form Id.
Get a UserGet a user by given Id.
Get a User ProfileRetrieve a user profile.
List GroupsReturns an array of groups.
List OrganizationsReturns an array of Organizations.
List Organization TicketsReturns a list of tickets for a specific organization.
List RequestsReturns a list of ticket request.
List SchedulesReturns an array of schedules.
List Ticket CommentsReturns the comments added to the ticket.
List Ticket Field OptionsReturns a list of custom ticket field options for the given drop-down ticket field.
List Ticket FieldsReturns a list of all system and custom ticket fields in your account.
List Ticket FormsReturns a list of all ticket forms for your account.
List TicketsReturns a list of tickets.
List User ProfilesReturns an array of profiles of a user.
List UsersReturns an array of users who meet the search criterias.
Attach FileUploads a file that can be attached to a ticket comment.
Bulk Create TicketsCreate many tickets at an instance.
Bulk Update TicketsMake different changes to multiple tickets.
Clone a Ticket FormClone a ticket form by a provided ticket form Id.
Create a GroupCreates a new group.
Create an OrganizationCreates a new organization.
Create a RequestCreate a new ticket request.
Create a ScheduleCreates a new schedule.
Create a TicketCreate a new ticket object.
Create a Ticket FieldCreate a new ticket field.
Create a Ticket FormCreate a new ticket form.
Create a UserCreates a new user.
Delete a GroupRemove a single group by it's ID.
Delete an OrganizationRemove an organization by an Id.
Delete a ScheduleDelete a schedule by it's Id.
Delete a TicketDeletes an existing ticket.
Delete a Ticket FieldRemove a ticket field by a provided ticket field Id.
Delete a Ticket Field OptionDelete a single field option by an ID.
Delete a Ticket FormRemove a ticket form by a provided ticket form Id.
Delete a UserDeletes the user and associated records from the account.
Delete a User ProfileDeletes an existing user profile.
Make an API CallPerform an arbitrary authorized API request.
Make Comment PrivateMake a ticket comment private.
Reorder Ticket FormsRe-order ticket forms by a provided ticket form Ids.
Update a GroupUpdate a group properties by it's ID.
Update an OrganizationUpdate an organization by an Id.
Update a RequestUpdates a Request.
Update a ScheduleUpdates a Schedule.
Update a TicketUpdate an existing ticket by a given Id.
Update a Ticket FieldUpdate a ticket field by a provided ticket field Id.
Update a Ticket FormUpdate a ticket form by a provided ticket form Id.
Update a UserUpdate a user by given Id.
Upsert a Ticket Field OptionCreates or updates an option for the given drop-down ticket field.
Upsert a User ProfileCreates or updates a profile.

When to use Zendesk

Common scenarios where Zendesk automation saves time and reduces manual work.

React to "Watch Comments" in Zendesk in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get an Organization" in Zendesk from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Organizations" from Zendesk in larger multi-tool workflows to move data end-to-end without hand-offs.

Frequently asked questions

Common questions about automating Zendesk in your workflows.

Zendesk has 8 triggers, including "Watch Comments", "Watch Groups", and "Watch Organizations", and more. Use them to start workflows the moment Zendesk events fire — no polling required.

Zendesk Integrations

When to use Zendesk

Frequently asked questions

Zendesk Integrations

When to use Zendesk

Connect Zendesk to any app in workflows

Frequently asked questions

Connect Zendesk to any app in workflows

Connect Zendesk to any app in workflows

Connect Zendesk to any app in workflows

Zendesk Integrations

Zendesk triggers and actions

When to use Zendesk

Frequently asked questions

What triggers does Zendesk support?

What actions can I run in Zendesk?

Do I need to write code to automate this?

Is the integration secure?

Zendesk Integrations

Zendesk triggers and actions

When to use Zendesk

Connect Zendesk to any app in workflows

Frequently asked questions

What triggers does Zendesk support?

What actions can I run in Zendesk?

Do I need to write code to automate this?

Is the integration secure?

Connect Zendesk to any app in workflows

Connect Zendesk to any app in workflows

Connect Zendesk to any app in workflows