Zendesk Integration

Manage support tickets and customers in Zendesk. Connect Zendesk support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Comments, then trigger Get a Group or Get a Request as issues move forward.

Explore Documentation

3-day trialCancel anytimeUp to 10 minutes quick set up

GDPR
Data Encryption
2FA
Local Data Region

Supported triggers and actions for Zendesk integration

Triggers can detect changes in Zendesk and run actions that can create, search or modify data inside Zendesk automatically [3] — exactly how you set them.

Watch CommentsWatch for new comment on a ticket.
Watch GroupsWatch for new group objects.
Watch Organization TicketsWatch for new tickets of a specific organization.
Watch OrganizationsTriggers when new organizations are created.
Watch RequestsWatch for new ticket requests.
Watch SchedulesTriggers when new schedules are created.
Watch TicketsTriggers when new tickets are created.
Watch UsersTriggers when new users are created.
Get a GroupGet a single group by it's ID.
Get a RequestRetrieve a ticket request by an ID.
Get a ScheduleGet a schedule detail by it's Id.
Get a TicketRetrieve a single ticket.
Get a Ticket FieldRetrieve a ticket field by a provided ticket field Id.
Get a Ticket Field OptionRetrieve a single field option by an ID.
Get a Ticket FormRetrieve a ticket form by a provided ticket form Id.
Get a UserGet a user by given Id.
Get a User ProfileRetrieve a user profile.
Get an OrganizationRetrieve an organization by an Id.
List GroupsReturns an array of groups.
List Organization TicketsReturns a list of tickets for a specific organization.
List OrganizationsReturns an array of Organizations.
List RequestsReturns a list of ticket request.
List SchedulesReturns an array of schedules.
List Ticket CommentsReturns the comments added to the ticket.
List Ticket Field OptionsReturns a list of custom ticket field options for the given drop-down ticket field.
List Ticket FieldsReturns a list of all system and custom ticket fields in your account.
List Ticket FormsReturns a list of all ticket forms for your account.
List TicketsReturns a list of tickets.
List User ProfilesReturns an array of profiles of a user.
List UsersReturns an array of users who meet the search criterias.
Attach FileUploads a file that can be attached to a ticket comment.
Bulk Create TicketsCreate many tickets at an instance.
Bulk Update TicketsMake different changes to multiple tickets.
Clone a Ticket FormClone a ticket form by a provided ticket form Id.
Create a GroupCreates a new group.
Create a RequestCreate a new ticket request.
Create a ScheduleCreates a new schedule.
Create a TicketCreate a new ticket object.
Create a Ticket FieldCreate a new ticket field.
Create a Ticket FormCreate a new ticket form.
Create a UserCreates a new user.
Create an OrganizationCreates a new organization.
Delete a GroupRemove a single group by it's ID.
Delete a ScheduleDelete a schedule by it's Id.
Delete a TicketDeletes an existing ticket.
Delete a Ticket FieldRemove a ticket field by a provided ticket field Id.
Delete a Ticket Field OptionDelete a single field option by an ID.
Delete a Ticket FormRemove a ticket form by a provided ticket form Id.
Delete a UserDeletes the user and associated records from the account.
Delete a User ProfileDeletes an existing user profile.
Delete an OrganizationRemove an organization by an Id.
Make an API CallPerform an arbitrary authorized API request.
Make Comment PrivateMake a ticket comment private.
Reorder Ticket FormsRe-order ticket forms by a provided ticket form Ids.
Update a GroupUpdate a group properties by it's ID.
Update a RequestUpdates a Request.
Update a ScheduleUpdates a Schedule.
Update a TicketUpdate an existing ticket by a given Id.
Update a Ticket FieldUpdate a ticket field by a provided ticket field Id.
Update a Ticket FormUpdate a ticket form by a provided ticket form Id.
Update a UserUpdate a user by given Id.
Update an OrganizationUpdate an organization by an Id.
Upsert a Ticket Field OptionCreates or updates an option for the given drop-down ticket field.
Upsert a User ProfileCreates or updates a profile.

How to integrate Zendesk in automation workflow?

3 simple steps to make your Zendesk connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Zendesk in workflow

Pick Zendesk app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Zendesk

When prompted, authorize access to Zendesk in WEXTL once. Zendesk credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Zendesk account. Approve?

STEP 3

Build a workflow

Build your workflow with Zendesk yourself or with WEXTL® AI Builder. Connect Zendesk to any available integrations [5], or use HTTP node to go beyond them.

Zendesk

How Zendesk connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Zendesk app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Zendesk supports.

Full Zendesk API documentation

The following table illustrates what fields Zendesk integration require during authorization flow inside our workflow builder [4].

Demonstration of Zendesk connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
SubdomainRequired	text	Login into your account and copy your domain from your browser tab.
Client IDRequired	text	Log in to your Admin Center → Apps and integrations → APIs → OAuth clients → Add OAuth client, enter your app details, and save it to receive your Client ID and Client Secret.
Client SecretRequired	password	Copy your Client Secret from the OAuth client details page immediately after creating the client.

Connect Zendesk to popular apps on WEXTL

Enter a name of the other app you want to sync with Zendesk below. Click on selected app to explore integration options with Zendesk. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Zendesk integration

Select Watch Organization Tickets trigger from Zendesk - this will be a starting point in your automation. Whenever event happens in Zendesk, workflow will start [7] from Watch Organization Tickets node.

Search for Create a Ticket, connect it as the next step of integration sequence. You can use filters between Watch Organization Tickets and Create a Ticket, so only important data pass from Watch Organization Tickets to the next step. WEXTL gives you full control over the process of Zendesk automation. All parts of workflow are visible on the canvas [4].

Zendesk on WEXTL has 64 modules for crafting support automations. Explore Zendesk documentation for more.

Zendesk

Watch Organization Tickets

Front

Performs action

Front

Triggers

Zendesk

Create a Ticket

Demonstration of how visual Zendesk automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Zendesk in your workflows.

Zendesk has 8 triggers, including "Watch Comments", "Watch Groups", and "Watch Organization Tickets", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 56 actions, including "Get a Group", "Get a Request", and "Get a Schedule", and more. Refer to our Zendesk Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Zendesk integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Zendesk official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Zendesk provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Zendesk or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Zendesk inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Zendesk modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Zendesk integration.

Zendesk integration source code, module specs and credentials implementation.
Internal Zendesk integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Zendesk vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Zendesk App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Zendesk Integration

Supported triggers and actions for Zendesk integration