STEP 1
Connect Cmercury and respond.io
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cmercury and respond.io Integration
Build communication workflows between Cmercury and respond.io on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Cmercury and respond.io
Detailed info you need to know about Cmercury and respond.io integrations in WEXTL. Explore which modules apps support and how you connect them.
respond.io
Manage contacts, conversations, and messages across channels in respond.io. [6]
How to connect Cmercury to respond.io
Set up your Cmercury and respond.io integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cmercury and respond.io nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cmercury and respond.io. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cmercury and respond.io work in WEXTL?
WEXTL exposes actions and triggers for Cmercury and respond.io that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
respond.io triggersCmercury actions
respond.io modules
- Add TagsAdds one or more tags to a contact.
- Create CommentAdds an internal comment to a contact's conversation.
- Create ContactCreates a new contact in your workspace.
- Create Custom FieldCreates a custom contact field in your workspace.
- Create Or Update ContactUpdates a contact if it already exists, or creates it if not.
- Create Space TagCreates a tag in your workspace.
- Delete ContactPermanently deletes a contact.
- Delete Space TagDeletes a tag from your workspace.
- Delete TagsRemoves one or more tags from a contact.
- Get ContactRetrieves the details of a contact.
- Get Custom FieldRetrieves a custom contact field by its ID.
- Get MessageRetrieves a single message from a contact's conversation.
- Get UserRetrieves a workspace user by ID.
- List Closing NotesLists the closing notes available in your workspace.
- List Contact ChannelsLists the channels a contact has messaged through.
- List ContactsLists contacts in your workspace, optionally filtered.
- List Custom FieldsLists the custom contact fields in your workspace.
- List MessagesLists the messages in a contact's conversation.
- List Message TemplatesLists the message templates available for a channel.
- List Space ChannelsLists the channels connected to your workspace.
- List UsersLists the users in your workspace.
- Make an API CallSends a custom authorized request to the respond.io API.
- Merge ContactsMerges two contacts into one.
- Send MessageSends a message to a contact on one of their channels.
- Update AssigneeAssigns a contact's conversation to a user or unassigns it.
- Update ContactUpdates the details of an existing contact.
- Update Contact LifecycleMoves a contact to a different lifecycle stage.
- Update Conversation StatusOpens or closes a contact's conversation.
- Update Space TagUpdates the details of a workspace tag.
- Watch ChannelsTriggers when a new channel is connected to your workspace.
- Watch Contact ChannelsTriggers when a contact gets a new channel.
- Watch ContactsTriggers when a new contact is created.
Cmercury modules
- Activate a Mailing ListActivates an archived mailing list using the API and returns a successfully activated list.
- Add a ContactAdds a contact to the mailing list using the cmercury API. If the contact doesn't already exist, it will be created.
- Add a MessageAdds a new message using the API.
- Add a PhoneAdds a phone number to the SMS list without adding it to the regular mailing list.
- Archive a Mailing ListArchives a mailing list using the provided API and returns a successfully archived list.
- Create a Mailing ListCreates a mailing list using the API.
- Create a Suppression ListCreates a suppression list using the API.
- Get Contact DetailsRetrieves all contact attributes from the email list using this API.
- Get Contact StatusRetrieves the status of a contact, such as Active, Bounced, Unsubscribed, or Trashed.
- Get Mailing ListRetrieves all mailing lists in your cmercury account, including details like list ID, name, sender name, from email address, active subscriber count, and last message date.
- Schedule a MessageUses this API to schedule a message for a future time.
- Send a MessageSends a created message using the API.
- Send a Test MessageSends a quick test message created in the panel.
- Update a ContactUpdates a contact in the mailing list.
- Update a Contact's StatusUpdates the status of a member record on a list using the API.
- Update a ListUpdates an existing mailing list using this API.
- Update a MessageUpdates a message using the API within the panel.
- Upload a Record to a Mailing ListUploads member records to a mailing list using a globally accessible FTP-hosted file.
Frequently asked questions
Common questions about connecting Cmercury and respond.io.
Connect your Cmercury and respond.io accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when respond.io's "Watch Channels" fires, WEXTL can "Activate a Mailing List" in Cmercury. Cmercury has 18 actions (including Activate a Mailing List, Add a Contact, and Add a Message); respond.io has 29 actions (including Add Tags, Create Comment, and Create Contact). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cmercury-to-respond.io automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cmercury (or respond.io) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cmercury + respond.io automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cmercury and respond.io integration.
- Cmercury and respond.io integration source code, module specs and credentials implementation.
- Our Cmercury and respond.io integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cmercury and respond.io — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cmercury integration information
- respond.io integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library