respond.io Integration

Manage contacts, conversations, and messages across channels in respond.io. Route respond.io messages and channel activity into workflows that keep your teams and systems in sync. When Watch Channels arrives, automatically update CRM, tickets, docs, or other tools.

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Supported triggers and actions for respond.io integration

Triggers can detect changes in respond.io and run actions that can create, search or modify data inside respond.io automatically [3] — exactly how you set them.

Watch ChannelsTriggers when a new channel is connected to your workspace.
Watch Contact ChannelsTriggers when a contact gets a new channel.
Watch ContactsTriggers when a new contact is created.
Get ContactRetrieves the details of a contact.
Get Custom FieldRetrieves a custom contact field by its ID.
Get MessageRetrieves a single message from a contact's conversation.
Get UserRetrieves a workspace user by ID.
List Closing NotesLists the closing notes available in your workspace.
List Contact ChannelsLists the channels a contact has messaged through.
List ContactsLists contacts in your workspace, optionally filtered.
List Custom FieldsLists the custom contact fields in your workspace.
List MessagesLists the messages in a contact's conversation.
List Message TemplatesLists the message templates available for a channel.
List Space ChannelsLists the channels connected to your workspace.
List UsersLists the users in your workspace.
Add TagsAdds one or more tags to a contact.
Create CommentAdds an internal comment to a contact's conversation.
Create ContactCreates a new contact in your workspace.
Create Custom FieldCreates a custom contact field in your workspace.
Create Or Update ContactUpdates a contact if it already exists, or creates it if not.
Create Space TagCreates a tag in your workspace.
Delete ContactPermanently deletes a contact.
Delete Space TagDeletes a tag from your workspace.
Delete TagsRemoves one or more tags from a contact.
Make an API CallSends a custom authorized request to the respond.io API.
Merge ContactsMerges two contacts into one.
Send MessageSends a message to a contact on one of their channels.
Update AssigneeAssigns a contact's conversation to a user or unassigns it.
Update ContactUpdates the details of an existing contact.
Update Contact LifecycleMoves a contact to a different lifecycle stage.
Update Conversation StatusOpens or closes a contact's conversation.
Update Space TagUpdates the details of a workspace tag.

How to integrate respond.io in automation workflow?

3 simple steps to make your respond.io connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select respond.io in workflow

Pick respond.io app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect respond.io

When prompted, authorize access to respond.io in WEXTL once. respond.io credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your respond.io account. Approve?

STEP 3

Build a workflow

Build your workflow with respond.io yourself or with WEXTL® AI Builder. Connect respond.io to any available integrations [5], or use HTTP node to go beyond them.

respond.io

How respond.io connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever respond.io app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that respond.io supports.

Full respond.io API documentation

The following table illustrates what fields respond.io integration require during authorization flow inside our workflow builder [4].

Demonstration of respond.io connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Access TokenRequired	password	Your API access token. Generate it in Settings -> Integrations - API.

Connect respond.io to popular apps on WEXTL

Enter a name of the other app you want to sync with respond.io below. Click on selected app to explore integration options with respond.io. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with respond.io integration

Select Watch Contact Channels trigger from respond.io - this will be a starting point in your automation. Whenever event happens in respond.io, workflow will start [7] from Watch Contact Channels node.

Search for Create Contact, connect it as the next step of integration sequence. You can use filters between Watch Contact Channels and Create Contact, so only important data pass from Watch Contact Channels to the next step. WEXTL gives you full control over the process of respond.io automation. All parts of workflow are visible on the canvas [4].

respond.io on WEXTL has 32 modules for combining communication automations. Explore respond.io documentation for more.

respond.io

Watch Contact Channels

AWS SQS

Performs action

AWS SQS

Triggers

respond.io

Create Contact

Demonstration of how visual respond.io automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating respond.io in your workflows.

respond.io has 3 triggers, including "Watch Channels", "Watch Contact Channels", and "Watch Contacts". Triggers are start points of the workflow, and automations may start from them.

Integration has 29 actions, including "Get Contact", "Get Custom Field", and "Get Message", and more. Refer to our respond.io Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The respond.io integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by respond.io official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where respond.io provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever respond.io or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for respond.io inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with respond.io modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the respond.io integration.

respond.io integration source code, module specs and credentials implementation.
Internal respond.io integration documentation, structured input and output parameters, scopes, and authentication methods.
Official respond.io vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® respond.io App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

respond.io Integration

Supported triggers and actions for respond.io integration