STEP 1
Connect Cmercury and Tidio
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cmercury and Tidio Integration
Keep Cmercury and Tidio in sync by integrating their events and actions. When communication events happen in Cmercury, update the Tidio automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Cmercury and Tidio
Detailed info you need to know about Cmercury and Tidio integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Cmercury to Tidio
Set up your Cmercury and Tidio integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cmercury and Tidio nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cmercury and Tidio. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cmercury and Tidio work in WEXTL?
WEXTL exposes actions and triggers for Cmercury and Tidio that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Tidio triggersCmercury actions
Tidio modules
- Create a ContactCreates a new contact in the application.
- Create a Ticket as ContactCreates a new ticket as a contact.
- Create Multiple ContactsCreates multiple contacts in a batch process.
- Delete a ContactDeletes a single contact by ID.
- Delete a TicketDeletes an existing ticket.
- Get a ContactRetrieves a single contact.
- Get a TicketRetrieves a single ticket's details.
- List DepartmentsRetrieves a list of departments.
- List OperatorsRetrieves a list of operators.
- List TicketsRetrieves a list of tickets.
- Make an API CallPerforms an arbitrary authorized API call.
- Reply to a TicketCreates a new reply to a ticket.
- Search Contact MessagesSearches for messages for a specified contact.
- Search ContactsSearches contacts by email or lists all contacts.
- Update a ContactUpdates an existing contact by ID.
- Update a TicketUpdates an existing ticket.
- Update Multiple ContactsUpdates multiple contacts by ID in a batch process.
- Watch ContactsTriggers when a new contact is created.
- Watch EventsTriggers when a specific event occurs.
- Watch TicketsTriggers when a new ticket has been created.
Cmercury modules
- Activate a Mailing ListActivates an archived mailing list using the API and returns a successfully activated list.
- Add a ContactAdds a contact to the mailing list using the cmercury API. If the contact doesn't already exist, it will be created.
- Add a MessageAdds a new message using the API.
- Add a PhoneAdds a phone number to the SMS list without adding it to the regular mailing list.
- Archive a Mailing ListArchives a mailing list using the provided API and returns a successfully archived list.
- Create a Mailing ListCreates a mailing list using the API.
- Create a Suppression ListCreates a suppression list using the API.
- Get Contact DetailsRetrieves all contact attributes from the email list using this API.
- Get Contact StatusRetrieves the status of a contact, such as Active, Bounced, Unsubscribed, or Trashed.
- Get Mailing ListRetrieves all mailing lists in your cmercury account, including details like list ID, name, sender name, from email address, active subscriber count, and last message date.
- Schedule a MessageUses this API to schedule a message for a future time.
- Send a MessageSends a created message using the API.
- Send a Test MessageSends a quick test message created in the panel.
- Update a ContactUpdates a contact in the mailing list.
- Update a Contact's StatusUpdates the status of a member record on a list using the API.
- Update a ListUpdates an existing mailing list using this API.
- Update a MessageUpdates a message using the API within the panel.
- Upload a Record to a Mailing ListUploads member records to a mailing list using a globally accessible FTP-hosted file.
Frequently asked questions
Common questions about connecting Cmercury and Tidio.
Connect your Cmercury and Tidio accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Tidio's "Watch Contacts" fires, WEXTL can "Activate a Mailing List" in Cmercury. Cmercury has 18 actions (including Activate a Mailing List, Add a Contact, and Add a Message); Tidio has 17 actions (including Create a Contact, Create a Ticket as Contact, and Create Multiple Contacts). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cmercury-to-Tidio automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cmercury (or Tidio) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cmercury + Tidio automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cmercury and Tidio integration.
- Cmercury and Tidio integration source code, module specs and credentials implementation.
- Our Cmercury and Tidio integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cmercury and Tidio — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cmercury integration information
- Tidio integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library