STEP 1
Select Tidio in workflow
Pick Tidio app in the workflow builder [4] - just one click to select the app.
Tidio Integration
Live chat and chatbot platform for customer support and sales. Use Tidio as a communication layer for triggering workflows and sending context where it belongs. Start from Watch Contacts, then follow with Get a Contact or Get a Ticket.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Tidio integration
Triggers can detect changes in Tidio and run actions that can create, search or modify data inside Tidio automatically [3] — exactly how you set them.
- Watch ContactsTriggers when a new contact is created.
- Watch EventsTriggers when a specific event occurs.
- Watch TicketsTriggers when a new ticket has been created.
- Get a ContactRetrieves a single contact.
- Get a TicketRetrieves a single ticket's details.
- List DepartmentsRetrieves a list of departments.
- List OperatorsRetrieves a list of operators.
- List TicketsRetrieves a list of tickets.
- Search Contact MessagesSearches for messages for a specified contact.
- Search ContactsSearches contacts by email or lists all contacts.
- Create a ContactCreates a new contact in the application.
- Create a Ticket as ContactCreates a new ticket as a contact.
- Create Multiple ContactsCreates multiple contacts in a batch process.
- Delete a ContactDeletes a single contact by ID.
- Delete a TicketDeletes an existing ticket.
- Make an API CallPerforms an arbitrary authorized API call.
- Reply to a TicketCreates a new reply to a ticket.
- Update a ContactUpdates an existing contact by ID.
- Update a TicketUpdates an existing ticket.
- Update Multiple ContactsUpdates multiple contacts by ID in a batch process.
How to integrate Tidio in automation workflow?
3 simple steps to make your Tidio connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Tidio
When prompted, authorize access to Tidio in WEXTL once. Tidio credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Tidio account. Approve?
STEP 3
Build a workflow
Build your workflow with Tidio yourself or with WEXTL® AI Builder. Connect Tidio to any available integrations [5], or use HTTP node to go beyond them.
Tidio
How Tidio connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Tidio app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Tidio supports.
The following table illustrates what fields Tidio integration require during authorization flow inside our workflow builder [4].
Connect Tidio
Client ID*Text
••••••••
Client Secret*Text
••••••••
Demonstration of Tidio connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
Client IDRequired | text | To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section. |
Client SecretRequired | password | To authorize with API, you need to obtain credentials. You can do it in Panel under the Developer -> OpenAPI section. |
Connect Tidio to popular apps on WEXTL
Enter a name of the other app you want to sync with Tidio below. Click on selected app to explore integration options with Tidio. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Tidio integration
Select Watch Contacts trigger from Tidio - this will be a starting point in your automation. Whenever event happens in Tidio, workflow will start [7] from Watch Contacts node.
Search for Create a Ticket as Contact, connect it as the next step of integration sequence. You can use filters between Watch Contacts and Create a Ticket as Contact, so only important data pass from Watch Contacts to the next step. WEXTL gives you full control over the process of Tidio automation. All parts of workflow are visible on the canvas [4].
Tidio on WEXTL has 20 modules for combining communication automations. Explore Tidio documentation for more.
Video slide demonstrates how Watch Contacts and Create a Ticket as Contact [6] nodes are used in Tidio workflow.
Frequently asked questions
Common questions about automating Tidio in your workflows.
Tidio has 3 triggers, including "Watch Contacts", "Watch Events", and "Watch Tickets". Triggers are start points of the workflow, and automations may start from them.
Integration has 17 actions, including "Get a Contact", "Get a Ticket", and "List Departments", and more. Refer to our Tidio Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Tidio integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Tidio official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Tidio provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Tidio or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Tidio inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Tidio modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Tidio integration.
- Tidio integration source code, module specs and credentials implementation.
- Internal Tidio integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Tidio vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Tidio App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation