What actions can I run in Tidio?

17 actions are available, including "Get a Contact", "Get a Ticket", and "List Departments", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Tidio Integrations

Live chat and chatbot platform for customer support and sales. Use Tidio as the alert layer — trigger from any app, post back with context.

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Watch ContactsTriggers when a new contact is created.
Watch EventsTriggers when a specific event occurs.
Watch TicketsTriggers when a new ticket has been created.
Get a ContactRetrieves a single contact.
Get a TicketRetrieves a single ticket's details.
List DepartmentsRetrieves a list of departments.
List OperatorsRetrieves a list of operators.
List TicketsRetrieves a list of tickets.
Search Contact MessagesSearches for messages for a specified contact.
Search ContactsSearches contacts by email or lists all contacts.
Create a ContactCreates a new contact in the application.
Create a Ticket as ContactCreates a new ticket as a contact.
Create Multiple ContactsCreates multiple contacts in a batch process.
Delete a ContactDeletes a single contact by ID.
Delete a TicketDeletes an existing ticket.
Make an API CallPerforms an arbitrary authorized API call.
Reply to a TicketCreates a new reply to a ticket.
Update a ContactUpdates an existing contact by ID.
Update a TicketUpdates an existing ticket.
Update Multiple ContactsUpdates multiple contacts by ID in a batch process.

When to use Tidio

Common scenarios where Tidio automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Contacts" fires in Tidio — start multi-step automations without polling or manual checks.
Automate "Get a Ticket" in Tidio as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Combine "Watch Tickets" from Tidio with triggers or actions in other apps to close the loop — one event, many downstream outcomes.

Use in workflow automation

Start from Tidio’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket as Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 20 ready-made steps for communication work, and every run records what went in and what came back.

Tidio workflow on the canvas: Watch Contacts then Create a Ticket as Contact

Frequently asked questions

Common questions about automating Tidio in your workflows.

Tidio has 3 triggers, including "Watch Contacts", "Watch Events", and "Watch Tickets". Use them to start workflows the moment Tidio events fire — no polling required.

Use in workflow automation

Start from Tidio’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket as Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 20 ready-made steps for communication work, and every run records what went in and what came back.

Tidio Integrations

When to use Tidio

Use in workflow automation

Frequently asked questions

Tidio Integrations

When to use Tidio

Connect Tidio to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Tidio to any app in workflows

Connect Tidio to any app in workflows

Connect Tidio to any app in workflows

Tidio Integrations

Tidio triggers and actions

When to use Tidio

Use in workflow automation

Frequently asked questions

What triggers does Tidio support?

What actions can I run in Tidio?

Do I need to write code to automate this?

Is the integration secure?

Tidio Integrations

Tidio triggers and actions

When to use Tidio

Connect Tidio to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Tidio support?

What actions can I run in Tidio?

Do I need to write code to automate this?

Is the integration secure?

Connect Tidio to any app in workflows

Connect Tidio to any app in workflows

Connect Tidio to any app in workflows