STEP 1
Connect Freshdesk and Juvonno
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshdesk and Juvonno Integration
Keep Freshdesk and Juvonno in sync by integrating their events and actions. When support events happen in Freshdesk, update the Juvonno automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Freshdesk and Juvonno
Detailed info you need to know about Freshdesk and Juvonno integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Freshdesk to Juvonno
Set up your Freshdesk and Juvonno integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshdesk and Juvonno nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshdesk and Juvonno. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshdesk and Juvonno work in WEXTL?
WEXTL exposes actions and triggers for Freshdesk and Juvonno that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshdesk triggersJuvonno actions
Freshdesk modules
- Add Ticket WatcherAdds an agent as a watcher on a ticket.
- Bulk Delete TicketsDeletes multiple tickets at once. This moves them to the trash — Freshdesk permanently erases trashed tickets after 30 days.
- Bulk Remove Ticket WatcherRemoves the authenticated agent as a watcher from multiple tickets at once.
- Bulk Update TicketsUpdates multiple tickets at once with the same property changes.
- Cancel Companies ImportCancels a running companies import job.
- Cancel Contacts ImportCancels a running contacts import job.
- Create Account ExportStarts an account-level data export job.
- Create AgentCreates a new agent.
- Create Agents BulkCreates multiple agents at once.
- Create Automation RuleCreates a new automation rule.
- Create Canned ResponseCreates a new canned response.
- Create Canned Response FolderCreates a new canned-response folder.
- Create Canned Responses BulkCreates multiple canned responses at once.
- Create Collaboration ThreadCreates a new side-conversation (collaboration) thread on a ticket.
- Create Companies ExportStarts a companies export job.
- Create CompanyCreates a new company.
- Create Company FieldCreates a new custom company field.
- Create ContactCreates a new contact.
- Create Contact FieldCreates a new custom contact field.
- Create Contacts ExportStarts a contacts export job.
- Create GroupCreates a new group.
- Create MailboxCreates a new mailbox.
- Create Outbound Email TicketCreates a ticket representing an email your team sent proactively, rather than one received from a requester.
- Create Outbound Message ChannelSends a proactive templated WhatsApp message through Freshdesk's outbound message channel.
- Create SLA PolicyCreates a new SLA policy.
- Create Survey ResponseSubmits a response to a customer-satisfaction survey.
- Create TicketCreates a new ticket, optionally with file attachments.
- Create Ticket FormCreates a new ticket form.
- Create Ticket NoteAdds a private (or public) note to a ticket, optionally with file attachments.
- Create Ticket Satisfaction RatingSubmits a customer satisfaction rating for a ticket (Freshdesk's legacy CSAT surface).
- Create Ticket Time EntryLogs a time entry on a ticket.
- Delete AgentDeletes an agent.
- Delete AttachmentDeletes an attachment.
- Delete Automation RuleDeletes an automation rule.
- Delete CompanyDeletes a company.
- Delete ContactDeletes a contact.
- Delete Contact PermanentlyPermanently deletes a contact, bypassing the trash.
- Delete ConversationDeletes a conversation entry.
- Delete GroupDeletes a group.
- Delete MailboxDeletes a mailbox.
- Delete TicketDeletes a ticket. This moves it to the trash — Freshdesk permanently erases trashed tickets after 30 days unless restored.
- Delete Ticket FormDeletes a ticket form.
- Delete Ticket Form FieldDeletes a field from a ticket form.
- Delete Time EntryDeletes a time entry.
- Forward TicketForwards a ticket by email to one or more recipients.
- Get AccountRetrieves account details.
- Get Admin GroupRetrieves a single group's Admin routing config.
- Get AgentRetrieves a single agent.
- Get Agent AvailabilityRetrieves an agent's availability status.
- Get ArticleRetrieves a single solution article.
Juvonno modules
- Create a CustomerCreates a new customer record in Juvonno.
- Create a Customer GroupCreates a new customer group for organizing patients.
- Create a Customer InsuranceCreates a new insurance policy record linked to a specific customer.
- Create a Customer NoteAdds a correspondence note to a customer record.
- Create a PayableCreates a new accounts-payable entry in Juvonno.
- Create a PaymentRecords a new payment against an existing invoice.
- Create a StaffCreates a new staff member profile in Juvonno.
- Create an AppointmentCreates a new appointment for a customer at a clinic branch.
- Create an Insurance CompanyCreates a new insurance company record in Juvonno.
- Delete a PaymentPermanently deletes a payment record by its ID.
- Get a BranchRetrieves a single clinic branch record by its ID.
- Get a ComplaintRetrieves a single patient complaint record by its ID.
- Get a CustomerRetrieves a single customer record by its ID.
- Get a Customer DocumentRetrieves a customer document including its base64-encoded file data.
- Get a Customer GroupRetrieves a single customer group by its ID.
- Get a PayableRetrieves a single payable record by its ID.
- Get a PaymentRetrieves a single payment record by its ID.
- Get a StaffRetrieves a single staff member profile by their ID.
- Get an AppointmentRetrieves a single appointment record by its ID.
- Get Appointment AvailabilityReturns available time slots for a practitioner at a given clinic.
- List AppointmentsReturns a paginated list of appointments matching the specified criteria.
- List Branch CustomersReturns a paginated list of customers belonging to a specific branch.
- List Branch OptionsReturns a key-value list of all active branches for use in dropdowns.
- List BranchesReturns complete data objects for all active clinic branches.
- List CommissionsReturns a list of staff commission records.
- List Complaints EncountersReturns a paginated list of encounter IDs associated with a specific complaint.
- List Customer ComplaintsReturns a paginated list of complaints filed for a specific customer.
- List Customer Correspondence NotesReturns all correspondence notes associated with a specific customer.
- List Customer DocumentsReturns a list of document records attached to a specific customer.
- List Customer GoalsReturns a list of treatment goals set for a specific customer.
- List Customer InsuranceReturns all insurance policy records linked to a specific customer.
- List CustomersReturns a paginated list of all customer records in the account.
- List InsuranceReturns complete data objects for all active insurance companies.
- List Insurance OptionsReturns a key-value list of all active insurance companies for use in dropdowns.
- List InvoicesReturns a list of invoices matching the specified filters.
- List StaffsReturns a list of all staff member profiles in the account.
- Make an API CallExecutes an arbitrary authenticated HTTP request to the Juvonno API.
- Search CustomersSearches for customers by name, email, or other criteria and returns matching records.
- Update a CustomerUpdates fields on an existing customer record by its ID.
- Update a Customer GroupUpdates the name or settings of an existing customer group by its ID.
- Update a PayableUpdates fields on an existing payable record by its ID.
- Update a StaffUpdates profile fields on an existing staff member by their ID.
- Update an AppointmentUpdates details on an existing appointment by its ID.
- Upload Customer DocumentUploads and attaches a document file to a customer record.
- Watch AppointmentsTriggers when a new appointment is created or an existing one is modified.
- Watch BranchesTriggers when a clinic branch is created or updated.
- Watch CommissionsTriggers when a commission record is created or updated.
- Watch CustomersTriggers when a new customer is created or an existing one is updated.
- Watch EventsTriggers instantly when Juvonno sends a webhook event notification.
- Watch StaffsTriggers when a staff member record is created or updated.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshdesk and Juvonno integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshdesk and Juvonno.
Connect your Freshdesk and Juvonno accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshdesk's "Watch Companies" fires, WEXTL can "Create a Customer" in Juvonno. Freshdesk has 4 triggers (including Watch Companies, Watch Contacts, and Watch Events); Juvonno has 44 actions (including Create a Customer, Create a Customer Group, and Create a Customer Insurance). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshdesk-to-Juvonno automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshdesk (or Juvonno) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshdesk + Juvonno automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshdesk and Juvonno integration.
- Freshdesk and Juvonno integration source code, module specs and credentials implementation.
- Our Freshdesk and Juvonno integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshdesk and Juvonno — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshdesk integration information
- Juvonno integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library