Freshdesk - Apps Documentation

Requirements

To use Freshdesk on WEXTL you need an active account and an API access token from your account settings.[3]

Get your Freshdesk credentials

DomaintextRequired
Your subdomain only — no https:// or .freshdesk.com. Example: acme.
[1]
API KeypasswordRequired
Freshdesk → Profile Settings → View API Key. Treat it like a password.
[1]

Connect Freshdesk in WEXTL

Log in to your WEXTL account, add the Freshdesk node module to your workflow, and click Create new credential.
Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
Optional: In the Credential name field, enter a name for the credential.
Enter the authentication credentials you copied from your Freshdesk account, or follow the on-screen instructions to create the credential.
If prompted, authenticate your account and confirm access.
If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Freshdesk node modules

The list below is a reference of every Freshdesk node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Open any Freshdesk node module below to inspect its input parameters, outputs, and connection requirements.

Watch CompaniesTrigger

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

3other output fields

Watch ContactsTrigger

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

Watch EventsTrigger

No fields documented.

Watch TicketsTrigger

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

Get AccountSearch

Output fields[3]

Field	Type
ID	number
Name	text
Helpdesk Name	text
Domains	array
Domain	text
Subscription Plan	text
Created At	date

Get Admin GroupSearch

Input fields[3]

Field	Type
Group IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	text
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

Get AgentSearch

Input fields[3]

Field	Type
AgentRequired	choice

Output fields[3]

Field	Type
ID	number
Available	boolean
Occasional	boolean
Signature	text
Ticket Scope	number
Type	text
Available Since	date
Focus Mode	boolean

3other output fields

Get Agent AvailabilitySearch

Input fields[3]

Field	Type
AgentRequired	choice

Output fields[3]

Field	Type
Available	boolean
Available Since	date

Get ArticleSearch

Input fields[3]

Field	Type
Article IDRequired	text

Output fields[3]

Field	Type
ID	number
Type	text
Category ID	number
Folder ID	number
Hierarchy	array
Level	number
Type	text
ID	number
Name	text
Title	text
Description	text
Status	number

4other output fields

Get Automation RuleSearch

Input fields[3]

Field	Type
Automation TypeRequired	choice
Automation Rule IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Performer	object
Events	array
Conditions	object

4other output fields

Get Business HoursSearch

Input fields[3]

Field	Type
Business Hour IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Is Default	boolean
Time Zone	text
Business Hours	object
Monday	object
Tuesday	object
Wednesday	object
Thursday	object
Friday	object
Saturday	object
Sunday	object
Created At	date
Updated At	date

Get Canned ResponseSearch

Input fields[3]

Field	Type
Response IDRequired	text

Output fields[3]

Field	Type
ID	number
Title	text
Folder ID	number
Content (Plain Text)	text
Content (HTML)	text
Created At	date
Updated At	date

Get Canned Response FolderSearch

Input fields[3]

Field	Type
Folder IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Canned Responses	array
Created At	date
Updated At	date

Get Canned Responses in FolderSearch

Input fields[3]

Field	Type
Folder IDRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Title	text
Folder ID	number
Content (Plain Text)	text
Content (HTML)	text
Created At	date
Updated At	date

Get Collaboration MessageSearch

Input fields[3]

Field	Type
MessageRequired	text

Output fields[3]

Field	Type
ID	text
Thread ID	text
Body (HTML)	text
Body (Plain Text)	text
Created By	text
Edited	boolean
Source	number
Attachment IDs	array

5other output fields

Get Collaboration ThreadSearch

Input fields[3]

Field	Type
ThreadRequired	text

Output fields[3]

Field	Type
ID	text
Type	text
Title	text
Created By	text
Parent	object
ID	text
Type	text
Anchor	object
ID	text
Type	text
Participants	object
Emails	array
Agents	array
Linked Object	object
ID	text
Type	text
Attributes	object
Links	object

5other output fields

Get Companies ExportSearch

Input fields[3]

Field	Type
Export IDRequired	text

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Get Companies Import StatusSearch

Input fields[3]

Field	Type
Import IDRequired	text

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Get CompanySearch

Input fields[3]

Field	Type
Company IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

3other output fields

Get Company FieldSearch

Input fields[3]

Field	Type
Field IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Type	text
Position	number
Default	text
Created At	date
Updated At	date

Get ContactSearch

Input fields[3]

Field	Type
Contact IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

Get Contact FieldSearch

Input fields[3]

Field	Type
Field IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Type	text
Position	number
Default	text
Editable In Signup	boolean

2other output fields

Get Contacts ExportSearch

Input fields[3]

Field	Type
Export IDRequired	text

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Get Contacts Import StatusSearch

Input fields[3]

Field	Type
Import IDRequired	text

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Get Current AgentSearch

Output fields[3]

Field	Type
ID	number
Available	boolean
Occasional	boolean
Signature	text
Ticket Scope	number
Type	text
Available Since	date
Focus Mode	boolean

3other output fields

Get Email ConfigSearch

Input fields[3]

Field	Type
Email Config IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
To Email	text
Reply Email	text
Active	boolean
Group ID	number
Product ID	number
Created At	date

1other output field

Get GroupSearch

Input fields[3]

Field	Type
GroupRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	number
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

Get MailboxSearch

Input fields[3]

Field	Type
MailboxRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Support Email	email
Group ID	number
Product ID	number
Default Reply Email	boolean
Mailbox Type	text
Created At	date

1other output field

Get Outbound Message ChannelSearch

Input fields[3]

Field	Type
MessageRequired	text

Output fields[3]

Field	Type
Message ID	text
From	object
Channel Identifier	text
To	object
Recipient Identifier	text
Channel Type	text
External Reference ID	text
Message	object
Type	text
Template	object
Note Policy	object
On Reply	object
Ticket Properties	object
Tags	array
Custom Fields	object

4other output fields

Get ProductSearch

Input fields[3]

Field	Type
ProductRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Created At	date
Updated At	date

Get RoleSearch

Input fields[3]

Field	Type
RoleRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Default	boolean
Created At	date
Updated At	date

Get Solution CategorySearch

Input fields[3]

Field	Type
Category IDRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Created At	date
Updated At	date

Get TicketSearch

Input fields[3]

Field	Type
TicketRequired	choice
Include	choice

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

Get Ticket ConversationsSearch

Input fields[3]

Field	Type
TicketRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Body (HTML)	text
Body (Plain Text)	text
Ticket ID	number
User ID	number
Incoming	boolean
Private	boolean
Support Email	text

7other output fields

Get Ticket FormSearch

Input fields[3]

Field	Type
Ticket FormRequired	choice

Output fields[3]

Field	Type
ID	number
Title	text
Description	text
Fields	array
Created At	date
Updated At	date

Get Ticket Form FieldSearch

Input fields[3]

Field	Type
Ticket FormRequired	choice
FieldRequired	text

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Position	number
Type	text
Default	text
Customers Can Edit	boolean

4other output fields

Get Ticket Satisfaction RatingsSearch

Input fields[3]

Field	Type
TicketRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Group ID	number
Agent ID	number
Ticket ID	number
Survey ID	number
Ratings	object
Default Question Score	number
Feedback	text
Created At	date

1other output field

Get Ticket Time EntriesSearch

Input fields[3]

Field	Type
TicketRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Billable	boolean
Note	text
Timer Running	boolean
Agent ID	number
Ticket ID	number
Time Spent (HH:MM)	text
Created At	date

3other output fields

Get Ticket WatchersSearch

Input fields[3]

Field	Type
TicketRequired	choice
Limit	number

Output fields[3]

Field	Type
Watcher (Agent) ID	number

List Admin GroupsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	text
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

List AgentsSearch

Input fields[3]

Field	Type
Email	email
Mobile	text
Phone	text
State	text
Limit	number

Output fields[3]

Field	Type
ID	number
Available	boolean
Occasional	boolean
Signature	text
Ticket Scope	number
Type	text
Available Since	date
Focus Mode	boolean

3other output fields

List Agents AutocompleteSearch

Input fields[3]

Field	Type
Search TermRequired	text

Output fields[3]

Field	Type
ID	number
Name	text
Email	email
Avatar	text

List Automation RulesSearch

Input fields[3]

Field	Type
Automation TypeRequired	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Performer	object
Events	array
Conditions	object

4other output fields

List Business HoursSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Is Default	boolean
Time Zone	text
Business Hours	object
Monday	object
Tuesday	object
Wednesday	object
Thursday	object
Friday	object
Saturday	object
Sunday	object
Created At	date
Updated At	date

List Canned Response FoldersSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Canned Responses	array
Created At	date
Updated At	date

List CompaniesSearch

Input fields[3]

Field	Type
Updated Since	date
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

3other output fields

List Companies AutocompleteSearch

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
ID	number
Name	text

List Companies ImportsSearch

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

List Company FieldsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Type	text
Position	number
Default	text
Created At	date
Updated At	date

List Contact FieldsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Type	text
Position	number
Default	text
Editable In Signup	boolean

2other output fields

List ContactsSearch

Input fields[3]

Field	Type
Email	email
Mobile	text
Phone	text
Company ID	choice
State	choice
Contact Type	text
Updated Since	date
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

List Contacts AutocompleteSearch

Input fields[3]

Field	Type
TermRequired	text

Output fields[3]

Field	Type
ID	number
Name	text

List Contacts ImportsSearch

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

List Customer Satisfaction SurveysSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	text
Title	text
Active	boolean
Created At	date
Updated At	date

List Email ConfigsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
To Email	text
Reply Email	text
Active	boolean
Group ID	number
Product ID	number
Created At	date

1other output field

List Email SettingsSearch

Output fields[3]

Field	Type
ID	number
Personalized Email Replies	boolean

List GroupsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	number
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

List Helpdesk SettingsSearch

Output fields[3]

Field	Type
Primary Language	text
Supported Languages	array
Language	text
Portal Languages	array
Portal Language	text

List MailboxesSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Support Email	email
Group ID	number
Product ID	number
Default Reply Email	boolean
Mailbox Type	text
Created At	date

1other output field

List ProductsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Created At	date
Updated At	date

List RolesSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Default	boolean
Created At	date
Updated At	date

List Satisfaction RatingsSearch

Input fields[3]

Field	Type
Created Since	date
User	text
Limit	number

Output fields[3]

Field	Type
ID	number
Ticket ID	number
User ID	number
Rating	number
Feedback	text
Created At	date

List SLA PoliciesSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Is Default	boolean
SLA Target	object
Applicable To	object

2other output fields

List Solution CategoriesSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Created At	date
Updated At	date

List Survey ResponsesSearch

Input fields[3]

Field	Type
SurveyRequired	text
Limit	number

Output fields[3]

Field	Type
ID	text
Survey ID	text
Rating	number
Feedback	text
Created At	date

List SurveysSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Active	boolean
Created At	date
Updated At	date

List Ticket FieldsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Type	text
Default	text
Required For Closure	boolean
Required For Agents	boolean
Required For Customers	boolean

4other output fields

List Ticket FormsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	number
Title	text
Description	text
Fields	array
Created At	date
Updated At	date

List TicketsSearch

Input fields[3]

Field	Type
Updated Since	date
Include	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

List Time EntriesSearch

Input fields[3]

Field	Type
Agent	choice
Executed After	date
Executed Before	date
Limit	number

Output fields[3]

Field	Type
ID	number
Billable	boolean
Note	text
Timer Running	boolean
Agent ID	number
Ticket ID	number
Time Spent (HH:MM)	text
Created At	date

3other output fields

Search CompaniesSearch

Input fields[3]

Field	Type
QueryRequired	text
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Note	text
Domains	array
Custom Fields	object
Created At	date
Updated At	date

Search ContactsSearch

Input fields[3]

Field	Type
QueryRequired	text
Limit	number

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
Description	text
Contact Type	text

10other output fields

Search SolutionsSearch

Input fields[3]

Field	Type
Search TermRequired	text

Output fields[3]

Field	Type
ID	number
Type	text
Category ID	number
Folder ID	number
Hierarchy	array
Level	number
Type	text
ID	number
Name	text
Title	text
Description	text
Status	number

4other output fields

Search TicketsSearch

Input fields[3]

Field	Type
QueryRequired	text
Limit	number

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Status	number
Priority	number
Source	number
Type	text
Requester ID	number

18other output fields

Add Ticket WatcherAction

Input fields[3]

Field	Type
TicketRequired	choice
Agent	choice

Bulk Delete TicketsAction

Input fields[3]

Field	Type
TicketsRequired	choice

Bulk Remove Ticket WatcherAction

Input fields[3]

Field	Type
TicketsRequired	choice

Bulk Update TicketsAction

Input fields[3]

Field	Type
TicketsRequired	choice
PropertiesRequired	object
Status	choice
Priority	choice
Group	choice
Assigned Agent	choice
Tags	array

Cancel Companies ImportAction

Input fields[3]

Field	Type
Import IDRequired	text

Cancel Contacts ImportAction

Input fields[3]

Field	Type
Import IDRequired	text

Create Account ExportAction

Output fields[3]

Field	Type
Export ID	number
Status	text
Created At	date

Create AgentAction

Input fields[3]

Field	Type
EmailRequired	email
Ticket Scope	choice
Occasional	boolean
Signature	text
Group IDs	array
Role IDs	array

Output fields[3]

Field	Type
ID	number
Available	boolean
Occasional	boolean
Signature	text
Ticket Scope	number
Type	text
Available Since	date
Focus Mode	boolean

3other output fields

Create Agents BulkAction

Input fields[3]

Field	Type
AgentsRequired	array
EmailRequired	email
Ticket Scope	choice
Occasional	boolean
Signature	text
Group IDs	array
Role IDs	array

Output fields[3]

Field	Type
Agents	array

Create Automation RuleAction

Input fields[3]

Field	Type
Automation TypeRequired	choice
NameRequired	text
Description	text
Position	number
Active	boolean
ConditionsRequired	array
Operator	choice
ActionsRequired	array

2other input fields

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Performer	object
Events	array
Conditions	object

4other output fields

Create Canned ResponseAction

Input fields[3]

Field	Type
TitleRequired	text
Content (HTML)Required	text
FolderRequired	choice
VisibilityRequired	choice
Group IDs	array
Attachments	array
File Content	text
File Name	text

Output fields[3]

Field	Type
ID	number
Title	text
Folder ID	number
Content (Plain Text)	text
Content (HTML)	text
Created At	date
Updated At	date

Create Canned Response FolderAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
ID	number
Name	text
Canned Responses	array
Created At	date
Updated At	date

Create Canned Responses BulkAction

Input fields[3]

Field	Type
ResponsesRequired	array
TitleRequired	text
Content (HTML)Required	text
FolderRequired	choice
VisibilityRequired	choice
Group IDs	array

Output fields[3]

Field	Type
ID	number
Title	text
Folder ID	number
Content (Plain Text)	text
Content (HTML)	text
Created At	date
Updated At	date

Create Collaboration ThreadAction

Input fields[3]

Field	Type
TypeRequired	choice
ParentRequired	object
IDRequired	text
Type	choice
Additional Info	object
Email Config ID	text

Output fields[3]

Field	Type
ID	text
Type	text
Title	text
Created By	text
Parent	object
ID	text
Type	text
Anchor	object
ID	text
Type	text
Participants	object
Emails	array
Agents	array
Linked Object	object
ID	text
Type	text
Attributes	object
Links	object

5other output fields

Create Companies ExportAction

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Create CompanyAction

Input fields[3]

Field	Type
NameRequired	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date
Industry	text

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

3other output fields

Create Company FieldAction

Input fields[3]

Field	Type
LabelRequired	text
TypeRequired	text
Position	number
Required For Agents	boolean
Agents Can Edit	boolean
Displayed For Agents	boolean
Quick Add For Agent	boolean

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Type	text
Position	number
Default	text
Created At	date
Updated At	date

Create ContactAction

Input fields[3]

Field	Type
NameRequired	text
Email	email
Phone	text
Twitter ID	text
Unique External ID	text
Company ID	choice
View All Tickets	boolean
Other Emails	array

5other input fields

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

Create Contact FieldAction

Input fields[3]

Field	Type
LabelRequired	text
Label For CustomersRequired	text
TypeRequired	text
Editable In Signup	boolean
Position	number
Required For Agents	boolean
Agents Can Edit	boolean
Displayed For Agents	boolean

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Type	text
Position	number
Default	text
Editable In Signup	boolean

2other output fields

Create Contacts ExportAction

Output fields[3]

Field	Type
ID	number
Created At	date
Status	text
Total Records	number
Completed Records	number
Failures	object

Create GroupAction

Input fields[3]

Field	Type
NameRequired	text
Description	text
Agent IDs	array
Auto Ticket Assign	choice
Business Hour	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	number
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

Create MailboxAction

Input fields[3]

Field	Type
Name	text
Support EmailRequired	email
Group	choice
Product	choice
Default Reply Email	boolean
Mailbox TypeRequired	choice
Custom Mailbox	object
Incoming	object
Outgoing	object

Output fields[3]

Field	Type
ID	number
Name	text
Support Email	email
Group ID	number
Product ID	number
Default Reply Email	boolean
Mailbox Type	text
Created At	date

1other output field

Create Outbound Email TicketAction

Input fields[3]

Field	Type
SubjectRequired	text
DescriptionRequired	text
Requester EmailRequired	email
Email ConfigRequired	choice
Status	choice
Priority	choice

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

Create Outbound Message ChannelAction

Input fields[3]

Field	Type
FromRequired	object
Channel IdentifierRequired	text
ToRequired	object
Recipient IdentifierRequired	text
Channel TypeRequired	choice
MessageRequired	object
TypeRequired	choice
TemplateRequired	object
External Reference ID	text
Note Policy	object
On Reply	object
Ticket Properties	object
Tags	array

Output fields[3]

Field	Type
Message ID	text
From	object
Channel Identifier	text
To	object
Recipient Identifier	text
Channel Type	text
External Reference ID	text
Message	object
Type	text
Template	object
Note Policy	object
On Reply	object
Ticket Properties	object
Tags	array
Custom Fields	object

4other output fields

Create SLA PolicyAction

Input fields[3]

Field	Type
NameRequired	text
Description	text
Position	number
Active	boolean
Is Default	boolean
SLA TargetRequired	object
Applicable ToRequired	object
Escalation	object

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Is Default	boolean
SLA Target	object
Applicable To	object

2other output fields

Create Survey ResponseAction

Input fields[3]

Field	Type
SurveyRequired	text
Rating	text
Feedback	text

Output fields[3]

Field	Type
ID	text
Survey ID	text
Rating	text
Feedback	text
Created At	date

Create TicketAction

Input fields[3]

Field	Type
SubjectRequired	text
DescriptionRequired	text
Requester Email	email
Requester ID	choice
Requester Phone	text
Requester Facebook ID	text
Requester Twitter ID	text
Requester Unique External ID	text

13other input fields

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

Create Ticket FormAction

Input fields[3]

Field	Type
TitleRequired	text
Description	text
FieldsRequired	array
Name	text
Label	text
Label For Customers	text
Position	number
Type	text
Default	text
Customers Can Edit	boolean
Required For Closure	boolean
Required For Agents	boolean
Required For Customers	boolean

Output fields[3]

Field	Type
ID	number
Title	text
Description	text
Fields	array
Created At	date
Updated At	date

Create Ticket NoteAction

Input fields[3]

Field	Type
TicketRequired	choice
BodyRequired	text
Private	boolean
Notify Emails	array
Attachments	array
File ContentRequired	text
File NameRequired	text

Output fields[3]

Field	Type
ID	number
Body (HTML)	text
Body (Plain Text)	text
Ticket ID	number
User ID	number
Incoming	boolean
Private	boolean
Support Email	text

7other output fields

Create Ticket Satisfaction RatingAction

Input fields[3]

Field	Type
TicketRequired	choice
RatingsRequired	object
Default Question ScoreRequired	number
Feedback	text

Output fields[3]

Field	Type
ID	number
Group ID	number
Agent ID	number
Ticket ID	number
Survey ID	number
Ratings	object
Default Question Score	number
Feedback	text
Created At	date

1other output field

Create Ticket Time EntryAction

Input fields[3]

Field	Type
TicketRequired	choice
Agent	choice
Time Spent	text
Billable	boolean
Note	text
Executed At	date

Output fields[3]

Field	Type
ID	number
Billable	boolean
Note	text
Timer Running	boolean
Agent ID	number
Ticket ID	number
Time Spent (HH:MM)	text
Created At	date

3other output fields

Delete AgentAction

Input fields[3]

Field	Type
AgentRequired	choice

Delete AttachmentAction

Input fields[3]

Field	Type
AttachmentRequired	text

Delete Automation RuleAction

Input fields[3]

Field	Type
Automation TypeRequired	choice
Automation Rule IDRequired	choice

Delete CompanyAction

Input fields[3]

Field	Type
Company IDRequired	choice

Delete ContactAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Delete Contact PermanentlyAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Delete ConversationAction

Input fields[3]

Field	Type
ConversationRequired	text

Delete GroupAction

Input fields[3]

Field	Type
GroupRequired	choice

Delete MailboxAction

Input fields[3]

Field	Type
MailboxRequired	choice

Delete TicketAction

Input fields[3]

Field	Type
TicketRequired	choice

Delete Ticket FormAction

Input fields[3]

Field	Type
Ticket FormRequired	choice

Delete Ticket Form FieldAction

Input fields[3]

Field	Type
Ticket FormRequired	choice
FieldRequired	text

Delete Time EntryAction

Input fields[3]

Field	Type
Time EntryRequired	choice

Forward TicketAction

Input fields[3]

Field	Type
TicketRequired	choice
To EmailsRequired	array
Body	text
CC Emails	array
BCC Emails	array

Output fields[3]

Field	Type
ID	number
Body (HTML)	text
Body (Plain Text)	text
Ticket ID	number
User ID	number
Incoming	boolean
Private	boolean
Support Email	text

7other output fields

Make an API Calluniversal

Input fields[3]

Field	Type
URLRequired	text
MethodRequired	choice
Headers	text
Query String	text
Body	text

Merge ContactsAction

Input fields[3]

Field	Type
Primary Contact IDRequired	choice
Secondary Contact IDsRequired	array

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

Merge TicketsAction

Input fields[3]

Field	Type
Primary TicketRequired	choice
Tickets to MergeRequired	choice
Convert Recipients to CC	boolean

Promote Contact to AgentAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Remove Ticket WatcherAction

Input fields[3]

Field	Type
TicketRequired	choice

Reply to Forwarded TicketAction

Input fields[3]

Field	Type
TicketRequired	choice
BodyRequired	text
From Email	email
CC Emails	array
BCC Emails	array

Output fields[3]

Field	Type
ID	number
Body (HTML)	text
Body (Plain Text)	text
Ticket ID	number
User ID	number
Incoming	boolean
Private	boolean
Support Email	text

7other output fields

Reply to TicketAction

Input fields[3]

Field	Type
TicketRequired	choice
BodyRequired	text
From Email	email
CC Emails	array
BCC Emails	array

Output fields[3]

Field	Type
ID	number
Body (HTML)	text
Body (Plain Text)	text
Ticket ID	number
User ID	number
Incoming	boolean
Private	boolean
Support Email	text

7other output fields

Resend Contact InviteAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Restore ContactAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Restore TicketAction

Input fields[3]

Field	Type
TicketRequired	choice

Toggle Time Entry TimerAction

Input fields[3]

Field	Type
Time EntryRequired	choice

Update AgentAction

Input fields[3]

Field	Type
AgentRequired	choice
Ticket Scope	choice
Occasional	boolean
Signature	text
Group IDs	array
Role IDs	array

Output fields[3]

Field	Type
ID	number
Available	boolean
Occasional	boolean
Signature	text
Ticket Scope	number
Type	text
Available Since	date
Focus Mode	boolean

3other output fields

Update Agent AvailabilityAction

Input fields[3]

Field	Type
AgentRequired	choice
Channel Availability	object
Availability Control	choice

Output fields[3]

Field	Type
Available	boolean
Available Since	date

Update ArticleAction

Input fields[3]

Field	Type
Article IDRequired	text
Title	text
Description	text
Agent	choice
Status	choice
SEO Data	object
Meta Title	text
Meta Description	text
Meta Keywords	text
Tags	array

Output fields[3]

Field	Type
ID	number
Type	text
Category ID	number
Folder ID	number
Hierarchy	array
Level	number
Type	text
ID	number
Name	text
Title	text
Description	text
Status	number

4other output fields

Update Automation RuleAction

Input fields[3]

Field	Type
Automation TypeRequired	choice
Automation Rule IDRequired	choice
Name	text
Description	text
Position	number
Active	boolean
Conditions	array
Operator	choice

3other input fields

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Performer	object
Events	array
Conditions	object

4other output fields

Update Bulk WatchAction

Input fields[3]

Field	Type
TicketsRequired	choice
Agent	choice

Update Canned ResponseAction

Input fields[3]

Field	Type
Response IDRequired	text
Title	text
Content (HTML)	text
Folder	choice
Visibility	choice
Group IDs	array
Attachments	array
File Content	text
File Name	text

Output fields[3]

Field	Type
ID	number
Title	text
Folder ID	number
Content (Plain Text)	text
Content (HTML)	text
Created At	date
Updated At	date

Update Canned Response FolderAction

Input fields[3]

Field	Type
Folder IDRequired	choice
Name	text

Output fields[3]

Field	Type
ID	number
Name	text
Canned Responses	array
Created At	date
Updated At	date

Update CompanyAction

Input fields[3]

Field	Type
Company IDRequired	choice
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

1other input field

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Domains	array
Note	text
Health Score	text
Account Tier	text
Renewal Date	date

3other output fields

Update Company FieldAction

Input fields[3]

Field	Type
Field IDRequired	choice
Label	text
Position	number
Required For Agents	boolean
Agents Can Edit	boolean
Displayed For Agents	boolean

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Type	text
Position	number
Default	text
Created At	date
Updated At	date

Update ContactAction

Input fields[3]

Field	Type
Contact IDRequired	choice
Name	text
Email	email
Phone	text
Company ID	choice
View All Tickets	boolean
Other Emails	array
Job Title	text

4other input fields

Output fields[3]

Field	Type
ID	number
Name	text
Email	text
Active	boolean
Address	text
Company ID	number
View All Tickets	boolean
Deleted	boolean

15other output fields

Update Contact FieldAction

Input fields[3]

Field	Type
Field IDRequired	choice
Label	text
Label For Customers	text
Type	text
Editable In Signup	boolean
Position	number
Required For Agents	boolean
Agents Can Edit	boolean

1other input field

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Type	text
Position	number
Default	text
Editable In Signup	boolean

2other output fields

Update ConversationAction

Input fields[3]

Field	Type
ConversationRequired	text
BodyRequired	text
Attachments	array
File ContentRequired	text
File NameRequired	text

Update Email SettingsAction

Input fields[3]

Field	Type
Personalized Email Replies	boolean

Output fields[3]

Field	Type
ID	number
Personalized Email Replies	boolean

Update GroupAction

Input fields[3]

Field	Type
GroupRequired	choice
Name	text
Description	text
Agent IDs	array
Auto Ticket Assign	choice
Business Hour	choice

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Business Hour ID	number
Escalate To	number
Unassigned For	number
Auto Ticket Assign	boolean
Created At	date

1other output field

Update MailboxAction

Input fields[3]

Field	Type
MailboxRequired	choice
Name	text
Support Email	email
Group	choice
Product	choice
Default Reply Email	boolean
Mailbox Type	choice
Custom Mailbox	object
Incoming	object
Outgoing	object

Output fields[3]

Field	Type
ID	number
Name	text
Support Email	email
Group ID	number
Product ID	number
Default Reply Email	boolean
Mailbox Type	text
Created At	date

1other output field

Update SLA PolicyAction

Input fields[3]

Field	Type
SLA Policy IDRequired	choice
Name	text
Description	text
Position	number
Active	boolean
Is Default	boolean
SLA Target	object
Applicable To	object

1other input field

Output fields[3]

Field	Type
ID	number
Name	text
Description	text
Position	number
Active	boolean
Is Default	boolean
SLA Target	object
Applicable To	object

2other output fields

Update TicketAction

Input fields[3]

Field	Type
TicketRequired	choice
Subject	text
Description	text
Requester Email	email
Requester ID	choice
Requester Phone	text
Status	choice
Priority	choice

10other input fields

Output fields[3]

Field	Type
ID	number
Subject	text
Description (HTML)	text
Description (Plain Text)	text
Status	number
Priority	number
Source	number
Type	text

20other output fields

Update Ticket FormAction

Input fields[3]

Field	Type
Ticket FormRequired	choice
Title	text
Description	text
Fields	array
Name	text
Label	text
Label For Customers	text
Position	number
Type	text
Default	text
Customers Can Edit	boolean
Required For Closure	boolean
Required For Agents	boolean
Required For Customers	boolean

Output fields[3]

Field	Type
ID	number
Title	text
Description	text
Fields	array
Created At	date
Updated At	date

Update Ticket Form FieldAction

Input fields[3]

Field	Type
Ticket FormRequired	choice
FieldRequired	text
Label For Customers	text
Customers Can Edit	boolean
Required For Closure	boolean
Required For Agents	boolean
Required For Customers	boolean
Displayed To Customers	boolean

1other input field

Output fields[3]

Field	Type
ID	number
Name	text
Label	text
Label For Customers	text
Position	number
Type	text
Default	text
Customers Can Edit	boolean

4other output fields

Update Time EntryAction

Input fields[3]

Field	Type
Time EntryRequired	choice
Agent	choice
Time Spent	text
Billable	boolean
Note	text
Executed At	date

Output fields[3]

Field	Type
ID	number
Billable	boolean
Note	text
Timer Running	boolean
Agent ID	number
Ticket ID	number
Time Spent (HH:MM)	text
Created At	date

3other output fields

Templates

Look for Freshdesk templates in the WEXTL template library.

Browse templates →

Explore alternative apps

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References

WEXTL® Freshdesk Source Code connector implementation.
Our users use cases and automations.
Official API Documentation for Freshdesk.
WEXTL® visual workflow builder data.

Last updated: Aug 26, 2026 07:50

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