About this integration
Cloud help desk for tickets, contacts, knowledge base, and automations. Use it from the workflow canvas with no custom glue script required.
This integration exposes 4 triggers, 70 search modules and 76 actions as workflow nodes. Authentication uses basic authentication. Webhook-based triggers fire instantly without polling.
How to connect
The credential form asks for Domain and API Key.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
DomainRequired | text | Your subdomain only — no |
API KeyRequired | password | Freshdesk → Profile Settings → View API Key. Treat it like a password. |
Use it in workflow automation
Start with Watch Companies, then add Add Ticket Watcher.
Triggers, searches and actions
Use the tables below to inspect Freshdesk's 4 triggers, 70 search modules, and 76 actions.
Triggers
4 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Companies
- Watch Contacts
- Watch Events
- Watch Tickets
Searches
Fetch data on demand using 70 search modules that query the app during a run.
- Get Account
- Get Admin Group
- Get Agent
- Get Agent Availability
- Get Article
65more searches
Actions
76 action modules cover the full range of create, update, and delete operations.
- Add Ticket Watcher
- Bulk Delete Tickets
- Bulk Remove Ticket Watcher
- Bulk Update Tickets
- Cancel Companies Import
71more actions
Explore the fields available for each Freshdesk trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
3other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
No fields documented.
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Searches
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Helpdesk Name | text |
Domains | array |
Domain | text |
Subscription Plan | text |
Created At | date |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | text |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
AgentRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Available | boolean |
Occasional | boolean |
Signature | text |
Ticket Scope | number |
Type | text |
Available Since | date |
Focus Mode | boolean |
3other output fields
Input fields
| Field | Type |
|---|---|
AgentRequired | choice |
Output fields
| Field | Type |
|---|---|
Available | boolean |
Available Since | date |
Input fields
| Field | Type |
|---|---|
Article IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Type | text |
Category ID | number |
Folder ID | number |
Hierarchy | array |
Level | number |
Type | text |
ID | number |
Name | text |
Title | text |
Description | text |
Status | number |
4other output fields
Input fields
| Field | Type |
|---|---|
Automation TypeRequired | choice |
Automation Rule IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Performer | object |
Events | array |
Conditions | object |
4other output fields
Input fields
| Field | Type |
|---|---|
Business Hour IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Is Default | boolean |
Time Zone | text |
Business Hours | object |
Monday | object |
Tuesday | object |
Wednesday | object |
Thursday | object |
Friday | object |
Saturday | object |
Sunday | object |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Response IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Folder ID | number |
Content (Plain Text) | text |
Content (HTML) | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Folder IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Canned Responses | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Folder IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Folder ID | number |
Content (Plain Text) | text |
Content (HTML) | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
MessageRequired | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Thread ID | text |
Body (HTML) | text |
Body (Plain Text) | text |
Created By | text |
Edited | boolean |
Source | number |
Attachment IDs | array |
5other output fields
Input fields
| Field | Type |
|---|---|
ThreadRequired | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Type | text |
Title | text |
Created By | text |
Parent | object |
ID | text |
Type | text |
Anchor | object |
ID | text |
Type | text |
Participants | object |
Emails | array |
Agents | array |
Linked Object | object |
ID | text |
Type | text |
Attributes | object |
Links | object |
5other output fields
Input fields
| Field | Type |
|---|---|
Export IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
Import IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
3other output fields
Input fields
| Field | Type |
|---|---|
Field IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Type | text |
Position | number |
Default | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
Input fields
| Field | Type |
|---|---|
Field IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Type | text |
Position | number |
Default | text |
Editable In Signup | boolean |
2other output fields
Input fields
| Field | Type |
|---|---|
Export IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
Import IDRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Output fields
| Field | Type |
|---|---|
ID | number |
Available | boolean |
Occasional | boolean |
Signature | text |
Ticket Scope | number |
Type | text |
Available Since | date |
Focus Mode | boolean |
3other output fields
Input fields
| Field | Type |
|---|---|
Email Config IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
To Email | text |
Reply Email | text |
Active | boolean |
Group ID | number |
Product ID | number |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
GroupRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | number |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
MailboxRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Support Email | |
Group ID | number |
Product ID | number |
Default Reply Email | boolean |
Mailbox Type | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
MessageRequired | text |
Output fields
| Field | Type |
|---|---|
Message ID | text |
From | object |
Channel Identifier | text |
To | object |
Recipient Identifier | text |
Channel Type | text |
External Reference ID | text |
Message | object |
Type | text |
Template | object |
Note Policy | object |
On Reply | object |
Ticket Properties | object |
Tags | array |
Custom Fields | object |
4other output fields
Input fields
| Field | Type |
|---|---|
ProductRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
RoleRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Default | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Category IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Include | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Body (HTML) | text |
Body (Plain Text) | text |
Ticket ID | number |
User ID | number |
Incoming | boolean |
Private | boolean |
Support Email | text |
7other output fields
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Fields | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
FieldRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Position | number |
Type | text |
Default | text |
Customers Can Edit | boolean |
4other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Group ID | number |
Agent ID | number |
Ticket ID | number |
Survey ID | number |
Ratings | object |
Default Question Score | number |
Feedback | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Billable | boolean |
Note | text |
Timer Running | boolean |
Agent ID | number |
Ticket ID | number |
Time Spent (HH:MM) | text |
Created At | date |
3other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Watcher (Agent) ID | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | text |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
Email | |
Mobile | text |
Phone | text |
State | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Available | boolean |
Occasional | boolean |
Signature | text |
Ticket Scope | number |
Type | text |
Available Since | date |
Focus Mode | boolean |
3other output fields
Input fields
| Field | Type |
|---|---|
Search TermRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | |
Avatar | text |
Input fields
| Field | Type |
|---|---|
Automation TypeRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Performer | object |
Events | array |
Conditions | object |
4other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Is Default | boolean |
Time Zone | text |
Business Hours | object |
Monday | object |
Tuesday | object |
Wednesday | object |
Thursday | object |
Friday | object |
Saturday | object |
Sunday | object |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Canned Responses | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Updated Since | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
3other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Type | text |
Position | number |
Default | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Type | text |
Position | number |
Default | text |
Editable In Signup | boolean |
2other output fields
Input fields
| Field | Type |
|---|---|
Email | |
Mobile | text |
Phone | text |
Company ID | choice |
State | choice |
Contact Type | text |
Updated Since | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
Input fields
| Field | Type |
|---|---|
TermRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Active | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
To Email | text |
Reply Email | text |
Active | boolean |
Group ID | number |
Product ID | number |
Created At | date |
1other output field
Output fields
| Field | Type |
|---|---|
ID | number |
Personalized Email Replies | boolean |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | number |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Output fields
| Field | Type |
|---|---|
Primary Language | text |
Supported Languages | array |
Language | text |
Portal Languages | array |
Portal Language | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Support Email | |
Group ID | number |
Product ID | number |
Default Reply Email | boolean |
Mailbox Type | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Default | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Created Since | date |
User | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Ticket ID | number |
User ID | number |
Rating | number |
Feedback | text |
Created At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Is Default | boolean |
SLA Target | object |
Applicable To | object |
2other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
SurveyRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Survey ID | text |
Rating | number |
Feedback | text |
Created At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Active | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Type | text |
Default | text |
Required For Closure | boolean |
Required For Agents | boolean |
Required For Customers | boolean |
4other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Fields | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Updated Since | date |
Include | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Agent | choice |
Executed After | date |
Executed Before | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Billable | boolean |
Note | text |
Timer Running | boolean |
Agent ID | number |
Ticket ID | number |
Time Spent (HH:MM) | text |
Created At | date |
3other output fields
Input fields
| Field | Type |
|---|---|
QueryRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Note | text |
Domains | array |
Custom Fields | object |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
QueryRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
Description | text |
Contact Type | text |
10other output fields
Input fields
| Field | Type |
|---|---|
Search TermRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Type | text |
Category ID | number |
Folder ID | number |
Hierarchy | array |
Level | number |
Type | text |
ID | number |
Name | text |
Title | text |
Description | text |
Status | number |
4other output fields
Input fields
| Field | Type |
|---|---|
QueryRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
Requester ID | number |
18other output fields
Actions
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Agent | choice |
Input fields
| Field | Type |
|---|---|
TicketsRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketsRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketsRequired | choice |
PropertiesRequired | object |
Status | choice |
Priority | choice |
Group | choice |
Assigned Agent | choice |
Tags | array |
Input fields
| Field | Type |
|---|---|
Import IDRequired | text |
Input fields
| Field | Type |
|---|---|
Import IDRequired | text |
Output fields
| Field | Type |
|---|---|
Export ID | number |
Status | text |
Created At | date |
Input fields
| Field | Type |
|---|---|
EmailRequired | |
Ticket Scope | choice |
Occasional | boolean |
Signature | text |
Group IDs | array |
Role IDs | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Available | boolean |
Occasional | boolean |
Signature | text |
Ticket Scope | number |
Type | text |
Available Since | date |
Focus Mode | boolean |
3other output fields
Input fields
| Field | Type |
|---|---|
AgentsRequired | array |
EmailRequired | |
Ticket Scope | choice |
Occasional | boolean |
Signature | text |
Group IDs | array |
Role IDs | array |
Output fields
| Field | Type |
|---|---|
Agents | array |
Input fields
| Field | Type |
|---|---|
Automation TypeRequired | choice |
NameRequired | text |
Description | text |
Position | number |
Active | boolean |
ConditionsRequired | array |
Operator | choice |
ActionsRequired | array |
2other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Performer | object |
Events | array |
Conditions | object |
4other output fields
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Content (HTML)Required | text |
FolderRequired | choice |
VisibilityRequired | choice |
Group IDs | array |
Attachments | array |
File Content | text |
File Name | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Folder ID | number |
Content (Plain Text) | text |
Content (HTML) | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Canned Responses | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
ResponsesRequired | array |
TitleRequired | text |
Content (HTML)Required | text |
FolderRequired | choice |
VisibilityRequired | choice |
Group IDs | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Folder ID | number |
Content (Plain Text) | text |
Content (HTML) | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
TypeRequired | choice |
ParentRequired | object |
IDRequired | text |
Type | choice |
Additional Info | object |
Email Config ID | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Type | text |
Title | text |
Created By | text |
Parent | object |
ID | text |
Type | text |
Anchor | object |
ID | text |
Type | text |
Participants | object |
Emails | array |
Agents | array |
Linked Object | object |
ID | text |
Type | text |
Attributes | object |
Links | object |
5other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
Industry | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
3other output fields
Input fields
| Field | Type |
|---|---|
LabelRequired | text |
TypeRequired | text |
Position | number |
Required For Agents | boolean |
Agents Can Edit | boolean |
Displayed For Agents | boolean |
Quick Add For Agent | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Type | text |
Position | number |
Default | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Email | |
Phone | text |
Twitter ID | text |
Unique External ID | text |
Company ID | choice |
View All Tickets | boolean |
Other Emails | array |
5other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
Input fields
| Field | Type |
|---|---|
LabelRequired | text |
Label For CustomersRequired | text |
TypeRequired | text |
Editable In Signup | boolean |
Position | number |
Required For Agents | boolean |
Agents Can Edit | boolean |
Displayed For Agents | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Type | text |
Position | number |
Default | text |
Editable In Signup | boolean |
2other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Created At | date |
Status | text |
Total Records | number |
Completed Records | number |
Failures | object |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Description | text |
Agent IDs | array |
Auto Ticket Assign | choice |
Business Hour | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | number |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
Name | text |
Support EmailRequired | |
Group | choice |
Product | choice |
Default Reply Email | boolean |
Mailbox TypeRequired | choice |
Custom Mailbox | object |
Incoming | object |
Outgoing | object |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Support Email | |
Group ID | number |
Product ID | number |
Default Reply Email | boolean |
Mailbox Type | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
DescriptionRequired | text |
Requester EmailRequired | |
Email ConfigRequired | choice |
Status | choice |
Priority | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Input fields
| Field | Type |
|---|---|
FromRequired | object |
Channel IdentifierRequired | text |
ToRequired | object |
Recipient IdentifierRequired | text |
Channel TypeRequired | choice |
MessageRequired | object |
TypeRequired | choice |
TemplateRequired | object |
External Reference ID | text |
Note Policy | object |
On Reply | object |
Ticket Properties | object |
Tags | array |
Output fields
| Field | Type |
|---|---|
Message ID | text |
From | object |
Channel Identifier | text |
To | object |
Recipient Identifier | text |
Channel Type | text |
External Reference ID | text |
Message | object |
Type | text |
Template | object |
Note Policy | object |
On Reply | object |
Ticket Properties | object |
Tags | array |
Custom Fields | object |
4other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Description | text |
Position | number |
Active | boolean |
Is Default | boolean |
SLA TargetRequired | object |
Applicable ToRequired | object |
Escalation | object |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Is Default | boolean |
SLA Target | object |
Applicable To | object |
2other output fields
Input fields
| Field | Type |
|---|---|
SurveyRequired | text |
Rating | text |
Feedback | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Survey ID | text |
Rating | text |
Feedback | text |
Created At | date |
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
DescriptionRequired | text |
Requester Email | |
Requester ID | choice |
Requester Phone | text |
Requester Facebook ID | text |
Requester Twitter ID | text |
Requester Unique External ID | text |
13other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Description | text |
FieldsRequired | array |
Name | text |
Label | text |
Label For Customers | text |
Position | number |
Type | text |
Default | text |
Customers Can Edit | boolean |
Required For Closure | boolean |
Required For Agents | boolean |
Required For Customers | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Fields | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
BodyRequired | text |
Private | boolean |
Notify Emails | array |
Attachments | array |
File ContentRequired | text |
File NameRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Body (HTML) | text |
Body (Plain Text) | text |
Ticket ID | number |
User ID | number |
Incoming | boolean |
Private | boolean |
Support Email | text |
7other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
RatingsRequired | object |
Default Question ScoreRequired | number |
Feedback | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Group ID | number |
Agent ID | number |
Ticket ID | number |
Survey ID | number |
Ratings | object |
Default Question Score | number |
Feedback | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Agent | choice |
Time Spent | text |
Billable | boolean |
Note | text |
Executed At | date |
Output fields
| Field | Type |
|---|---|
ID | number |
Billable | boolean |
Note | text |
Timer Running | boolean |
Agent ID | number |
Ticket ID | number |
Time Spent (HH:MM) | text |
Created At | date |
3other output fields
Input fields
| Field | Type |
|---|---|
AgentRequired | choice |
Input fields
| Field | Type |
|---|---|
AttachmentRequired | text |
Input fields
| Field | Type |
|---|---|
Automation TypeRequired | choice |
Automation Rule IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
ConversationRequired | text |
Input fields
| Field | Type |
|---|---|
GroupRequired | choice |
Input fields
| Field | Type |
|---|---|
MailboxRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
FieldRequired | text |
Input fields
| Field | Type |
|---|---|
Time EntryRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
To EmailsRequired | array |
Body | text |
CC Emails | array |
BCC Emails | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Body (HTML) | text |
Body (Plain Text) | text |
Ticket ID | number |
User ID | number |
Incoming | boolean |
Private | boolean |
Support Email | text |
7other output fields
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | text |
Query String | text |
Body | text |
Input fields
| Field | Type |
|---|---|
Primary Contact IDRequired | choice |
Secondary Contact IDsRequired | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
Input fields
| Field | Type |
|---|---|
Primary TicketRequired | choice |
Tickets to MergeRequired | choice |
Convert Recipients to CC | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
BodyRequired | text |
From Email | |
CC Emails | array |
BCC Emails | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Body (HTML) | text |
Body (Plain Text) | text |
Ticket ID | number |
User ID | number |
Incoming | boolean |
Private | boolean |
Support Email | text |
7other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
BodyRequired | text |
From Email | |
CC Emails | array |
BCC Emails | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Body (HTML) | text |
Body (Plain Text) | text |
Ticket ID | number |
User ID | number |
Incoming | boolean |
Private | boolean |
Support Email | text |
7other output fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Input fields
| Field | Type |
|---|---|
Time EntryRequired | choice |
Input fields
| Field | Type |
|---|---|
AgentRequired | choice |
Ticket Scope | choice |
Occasional | boolean |
Signature | text |
Group IDs | array |
Role IDs | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Available | boolean |
Occasional | boolean |
Signature | text |
Ticket Scope | number |
Type | text |
Available Since | date |
Focus Mode | boolean |
3other output fields
Input fields
| Field | Type |
|---|---|
AgentRequired | choice |
Channel Availability | object |
Availability Control | choice |
Output fields
| Field | Type |
|---|---|
Available | boolean |
Available Since | date |
Input fields
| Field | Type |
|---|---|
Article IDRequired | text |
Title | text |
Description | text |
Agent | choice |
Status | choice |
SEO Data | object |
Meta Title | text |
Meta Description | text |
Meta Keywords | text |
Tags | array |
Output fields
| Field | Type |
|---|---|
ID | number |
Type | text |
Category ID | number |
Folder ID | number |
Hierarchy | array |
Level | number |
Type | text |
ID | number |
Name | text |
Title | text |
Description | text |
Status | number |
4other output fields
Input fields
| Field | Type |
|---|---|
Automation TypeRequired | choice |
Automation Rule IDRequired | choice |
Name | text |
Description | text |
Position | number |
Active | boolean |
Conditions | array |
Operator | choice |
3other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Performer | object |
Events | array |
Conditions | object |
4other output fields
Input fields
| Field | Type |
|---|---|
TicketsRequired | choice |
Agent | choice |
Input fields
| Field | Type |
|---|---|
Response IDRequired | text |
Title | text |
Content (HTML) | text |
Folder | choice |
Visibility | choice |
Group IDs | array |
Attachments | array |
File Content | text |
File Name | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Folder ID | number |
Content (Plain Text) | text |
Content (HTML) | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Folder IDRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Canned Responses | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Company IDRequired | choice |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
1other input field
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Domains | array |
Note | text |
Health Score | text |
Account Tier | text |
Renewal Date | date |
3other output fields
Input fields
| Field | Type |
|---|---|
Field IDRequired | choice |
Label | text |
Position | number |
Required For Agents | boolean |
Agents Can Edit | boolean |
Displayed For Agents | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Type | text |
Position | number |
Default | text |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Name | text |
Email | |
Phone | text |
Company ID | choice |
View All Tickets | boolean |
Other Emails | array |
Job Title | text |
4other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Email | text |
Active | boolean |
Address | text |
Company ID | number |
View All Tickets | boolean |
Deleted | boolean |
15other output fields
Input fields
| Field | Type |
|---|---|
Field IDRequired | choice |
Label | text |
Label For Customers | text |
Type | text |
Editable In Signup | boolean |
Position | number |
Required For Agents | boolean |
Agents Can Edit | boolean |
1other input field
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Type | text |
Position | number |
Default | text |
Editable In Signup | boolean |
2other output fields
Input fields
| Field | Type |
|---|---|
ConversationRequired | text |
BodyRequired | text |
Attachments | array |
File ContentRequired | text |
File NameRequired | text |
Input fields
| Field | Type |
|---|---|
Personalized Email Replies | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Personalized Email Replies | boolean |
Input fields
| Field | Type |
|---|---|
GroupRequired | choice |
Name | text |
Description | text |
Agent IDs | array |
Auto Ticket Assign | choice |
Business Hour | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Business Hour ID | number |
Escalate To | number |
Unassigned For | number |
Auto Ticket Assign | boolean |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
MailboxRequired | choice |
Name | text |
Support Email | |
Group | choice |
Product | choice |
Default Reply Email | boolean |
Mailbox Type | choice |
Custom Mailbox | object |
Incoming | object |
Outgoing | object |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Support Email | |
Group ID | number |
Product ID | number |
Default Reply Email | boolean |
Mailbox Type | text |
Created At | date |
1other output field
Input fields
| Field | Type |
|---|---|
SLA Policy IDRequired | choice |
Name | text |
Description | text |
Position | number |
Active | boolean |
Is Default | boolean |
SLA Target | object |
Applicable To | object |
1other input field
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Position | number |
Active | boolean |
Is Default | boolean |
SLA Target | object |
Applicable To | object |
2other output fields
Input fields
| Field | Type |
|---|---|
TicketRequired | choice |
Subject | text |
Description | text |
Requester Email | |
Requester ID | choice |
Requester Phone | text |
Status | choice |
Priority | choice |
10other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Subject | text |
Description (HTML) | text |
Description (Plain Text) | text |
Status | number |
Priority | number |
Source | number |
Type | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
Title | text |
Description | text |
Fields | array |
Name | text |
Label | text |
Label For Customers | text |
Position | number |
Type | text |
Default | text |
Customers Can Edit | boolean |
Required For Closure | boolean |
Required For Agents | boolean |
Required For Customers | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Fields | array |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Ticket FormRequired | choice |
FieldRequired | text |
Label For Customers | text |
Customers Can Edit | boolean |
Required For Closure | boolean |
Required For Agents | boolean |
Required For Customers | boolean |
Displayed To Customers | boolean |
1other input field
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Label | text |
Label For Customers | text |
Position | number |
Type | text |
Default | text |
Customers Can Edit | boolean |
4other output fields
Input fields
| Field | Type |
|---|---|
Time EntryRequired | choice |
Agent | choice |
Time Spent | text |
Billable | boolean |
Note | text |
Executed At | date |
Output fields
| Field | Type |
|---|---|
ID | number |
Billable | boolean |
Note | text |
Timer Running | boolean |
Agent ID | number |
Ticket ID | number |
Time Spent (HH:MM) | text |
Created At | date |
3other output fields