STEP 1
Connect Freshdesk and Semble
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshdesk and Semble Integration
Build support workflows between Freshdesk and Semble on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Freshdesk and Semble
Detailed info you need to know about Freshdesk and Semble integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Freshdesk to Semble
Set up your Freshdesk and Semble integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshdesk and Semble nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshdesk and Semble. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshdesk and Semble work in WEXTL?
WEXTL exposes actions and triggers for Freshdesk and Semble that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshdesk triggersSemble actions
Freshdesk modules
- Add Ticket WatcherAdds an agent as a watcher on a ticket.
- Bulk Delete TicketsDeletes multiple tickets at once. This moves them to the trash — Freshdesk permanently erases trashed tickets after 30 days.
- Bulk Remove Ticket WatcherRemoves the authenticated agent as a watcher from multiple tickets at once.
- Bulk Update TicketsUpdates multiple tickets at once with the same property changes.
- Cancel Companies ImportCancels a running companies import job.
- Cancel Contacts ImportCancels a running contacts import job.
- Create Account ExportStarts an account-level data export job.
- Create AgentCreates a new agent.
- Create Agents BulkCreates multiple agents at once.
- Create Automation RuleCreates a new automation rule.
- Create Canned ResponseCreates a new canned response.
- Create Canned Response FolderCreates a new canned-response folder.
- Create Canned Responses BulkCreates multiple canned responses at once.
- Create Collaboration ThreadCreates a new side-conversation (collaboration) thread on a ticket.
- Create Companies ExportStarts a companies export job.
- Create CompanyCreates a new company.
- Create Company FieldCreates a new custom company field.
- Create ContactCreates a new contact.
- Create Contact FieldCreates a new custom contact field.
- Create Contacts ExportStarts a contacts export job.
- Create GroupCreates a new group.
- Create MailboxCreates a new mailbox.
- Create Outbound Email TicketCreates a ticket representing an email your team sent proactively, rather than one received from a requester.
- Create Outbound Message ChannelSends a proactive templated WhatsApp message through Freshdesk's outbound message channel.
- Create SLA PolicyCreates a new SLA policy.
- Create Survey ResponseSubmits a response to a customer-satisfaction survey.
- Create TicketCreates a new ticket, optionally with file attachments.
- Create Ticket FormCreates a new ticket form.
- Create Ticket NoteAdds a private (or public) note to a ticket, optionally with file attachments.
- Create Ticket Satisfaction RatingSubmits a customer satisfaction rating for a ticket (Freshdesk's legacy CSAT surface).
- Create Ticket Time EntryLogs a time entry on a ticket.
- Delete AgentDeletes an agent.
- Delete AttachmentDeletes an attachment.
- Delete Automation RuleDeletes an automation rule.
- Delete CompanyDeletes a company.
- Delete ContactDeletes a contact.
- Delete Contact PermanentlyPermanently deletes a contact, bypassing the trash.
- Delete ConversationDeletes a conversation entry.
- Delete GroupDeletes a group.
- Delete MailboxDeletes a mailbox.
- Delete TicketDeletes a ticket. This moves it to the trash — Freshdesk permanently erases trashed tickets after 30 days unless restored.
- Delete Ticket FormDeletes a ticket form.
- Delete Ticket Form FieldDeletes a field from a ticket form.
- Delete Time EntryDeletes a time entry.
- Forward TicketForwards a ticket by email to one or more recipients.
- Get AccountRetrieves account details.
- Get Admin GroupRetrieves a single group's Admin routing config.
- Get AgentRetrieves a single agent.
- Get Agent AvailabilityRetrieves an agent's availability status.
- Get ArticleRetrieves a single solution article.
Semble modules
- Add a Label to a PatientAttach a label reference to a patient.
- Add a Line ItemAdd a line to an existing invoice.
- Add a Membership to a PatientAssign a membership plan to a patient.
- Add a Phone Number to a PatientAdd a phone number entry.
- Add a Relationship to a PatientLink a related person to a patient.
- Add an Invoice PaymentRecord a payment against an invoice.
- Create a BookingCreate a new appointment booking.
- Create a Free-Text RecordAdd a free-text note to a consultation.
- Create a LabelCreates a new label.
- Create a LetterCreate a new patient letter.
- Create a PatientCreate a new patient record.
- Create a ProductCreates a new product.
- Create a TaskCreates a new task.
- Create an Allergy RecordRecord a patient allergy.
- Create an EpisodeCreate an episode of care for a patient.
- Create an Integration TokenGenerate a token for questionnaire/booking prefill.
- Create an InvoiceCreate a new patient invoice.
- Delete a BookingCancel/delete a booking.
- Delete a LabelDeletes an existing label.
- Delete an EpisodeDeletes an existing episode.
- Get a BookingFetch a single booking by ID.
- Get a ConsultationFetch a single consultation by ID.
- Get a ContactFetch a contact by ID.
- Get a Lab RequestFetch a pathology request by ID.
- Get a LetterFetch a specific letter by ID.
- Get a PatientFetch a single patient by ID.
- Get a Patient Integration TokenFetch a patient's integration token for questionnaire prefill.
- Get a PrescriptionFetch a single prescription by ID.
- Get a ProductFetch a single product by ID.
- Get a RecordFetch a single medical record by ID.
- Get a TaskFetch a specific task by ID.
- Get a UserFetch a single user by ID.
- Get an Account StatementFetch a single account statement by ID.
- Get an EpisodeFetch a single episode by ID.
- Get an InvoiceFetch a single invoice by ID.
- Get Availability SettingsFetch all recurring and blocker availabilities.
- List Account StatementsFetch account statements within a date range.
- List BookingsFetch a list of bookings within an optional date range.
- List ConsultationsRetrieve a list of consultations with optional date range filters.
- List ContactsRetrieve a list of contacts with optional filters.
- List Episode TypesFetch episode type reference data.
- List InvoicesFetch invoices with an optional date range filter.
- List Lab RequestsFetch pathology requests within a date range.
- List LabelsFetch a collection of labels with optional search and pagination.
- List LettersFetch letters within a date range.
- List Patient EpisodesFetch a list of patient episodes.
- List Patient RelationshipsFetch all relationships for a patient.
- List PatientsRetrieves a list of patients.
- List PrescriptionsFetch prescriptions in a date range.
- List ProductsFetch a collection of products with optional search, filters, and pagination.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshdesk and Semble integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshdesk and Semble.
Connect your Freshdesk and Semble accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshdesk's "Watch Companies" fires, WEXTL can "Add a Label to a Patient" in Semble. Freshdesk has 4 triggers (including Watch Companies, Watch Contacts, and Watch Events); Semble has 66 actions (including Add a Label to a Patient, Add a Line Item, and Add a Membership to a Patient). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshdesk-to-Semble automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshdesk (or Semble) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshdesk + Semble automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshdesk and Semble integration.
- Freshdesk and Semble integration source code, module specs and credentials implementation.
- Our Freshdesk and Semble integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshdesk and Semble — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshdesk integration information
- Semble integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library