STEP 1
Connect Freshservice and Semble
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshservice and Semble Integration
Connect Freshservice and Semble to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Freshservice and Semble
Detailed info you need to know about Freshservice and Semble integrations in WEXTL. Explore which modules apps support and how you connect them.
Freshservice
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. [5]
How to connect Freshservice to Semble
Set up your Freshservice and Semble integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshservice and Semble nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshservice and Semble. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshservice and Semble work in WEXTL?
WEXTL exposes actions and triggers for Freshservice and Semble that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshservice triggersSemble actions
Freshservice modules
- Add Requester to GroupAdds a requester to a requester group.
- Convert Agent to RequesterConverts an agent into a requester.
- Convert Requester to AgentConverts a requester into an agent.
- Create AgentCreates an agent.
- Create AssetCreates an asset.
- Create Asset ComponentCreates a component on an asset.
- Create Asset TypeCreates an asset type.
- Create ChangeCreates a change.
- Create Change NoteCreates a note on a change.
- Create Child TicketCreates a child ticket under a parent.
- Create DepartmentCreates a department.
- Create GroupCreates an agent group.
- Create LocationCreates a location.
- Create NoteCreates a note on a ticket.
- Create ProblemCreates a problem.
- Create Problem NoteCreates a note on a problem.
- Create ProductCreates a product.
- Create ReleaseCreates a release.
- Create Release NoteCreates a note on a release.
- Create ReplyCreates a reply on a ticket.
- Create RequesterCreates a requester.
- Create Requester GroupCreates a requester group.
- Create SoftwareCreates a software application.
- Create TicketCreates a new ticket.
- Create Ticket TaskCreates a task on a ticket.
- Create Ticket Time EntryCreates a time entry on a ticket.
- Deactivate AgentDeactivates an agent.
- Deactivate RequesterDeactivates a requester.
- Delete AssetDeletes an asset.
- Delete Asset PermanentlyPermanently deletes an asset.
- Delete Asset TypeDeletes an asset type.
- Delete ChangeDeletes a change.
- Delete Change NoteDeletes a change note.
- Delete ConversationDeletes a ticket conversation.
- Delete Conversation AttachmentDeletes an attachment from a conversation.
- Delete DepartmentDeletes a department.
- Delete GroupDeletes an agent group.
- Delete LocationDeletes a location.
- Delete ProblemDeletes a problem.
- Delete Problem NoteDeletes a problem note.
- Delete ProductDeletes a product.
- Delete ReleaseDeletes a release.
- Delete Release NoteDeletes a release note.
- Delete Requester GroupDeletes a requester group.
- Delete SoftwareDeletes a software application.
- Delete TicketDeletes a ticket.
- Delete Ticket AttachmentDeletes an attachment from a ticket.
- Delete Ticket TaskDeletes a ticket task.
- Delete Ticket Time EntryDeletes a ticket time entry.
- Forget AgentPermanently forgets an agent.
Semble modules
- Add a Label to a PatientAttach a label reference to a patient.
- Add a Line ItemAdd a line to an existing invoice.
- Add a Membership to a PatientAssign a membership plan to a patient.
- Add a Phone Number to a PatientAdd a phone number entry.
- Add a Relationship to a PatientLink a related person to a patient.
- Add an Invoice PaymentRecord a payment against an invoice.
- Create a BookingCreate a new appointment booking.
- Create a Free-Text RecordAdd a free-text note to a consultation.
- Create a LabelCreates a new label.
- Create a LetterCreate a new patient letter.
- Create a PatientCreate a new patient record.
- Create a ProductCreates a new product.
- Create a TaskCreates a new task.
- Create an Allergy RecordRecord a patient allergy.
- Create an EpisodeCreate an episode of care for a patient.
- Create an Integration TokenGenerate a token for questionnaire/booking prefill.
- Create an InvoiceCreate a new patient invoice.
- Delete a BookingCancel/delete a booking.
- Delete a LabelDeletes an existing label.
- Delete an EpisodeDeletes an existing episode.
- Get a BookingFetch a single booking by ID.
- Get a ConsultationFetch a single consultation by ID.
- Get a ContactFetch a contact by ID.
- Get a Lab RequestFetch a pathology request by ID.
- Get a LetterFetch a specific letter by ID.
- Get a PatientFetch a single patient by ID.
- Get a Patient Integration TokenFetch a patient's integration token for questionnaire prefill.
- Get a PrescriptionFetch a single prescription by ID.
- Get a ProductFetch a single product by ID.
- Get a RecordFetch a single medical record by ID.
- Get a TaskFetch a specific task by ID.
- Get a UserFetch a single user by ID.
- Get an Account StatementFetch a single account statement by ID.
- Get an EpisodeFetch a single episode by ID.
- Get an InvoiceFetch a single invoice by ID.
- Get Availability SettingsFetch all recurring and blocker availabilities.
- List Account StatementsFetch account statements within a date range.
- List BookingsFetch a list of bookings within an optional date range.
- List ConsultationsRetrieve a list of consultations with optional date range filters.
- List ContactsRetrieve a list of contacts with optional filters.
- List Episode TypesFetch episode type reference data.
- List InvoicesFetch invoices with an optional date range filter.
- List Lab RequestsFetch pathology requests within a date range.
- List LabelsFetch a collection of labels with optional search and pagination.
- List LettersFetch letters within a date range.
- List Patient EpisodesFetch a list of patient episodes.
- List Patient RelationshipsFetch all relationships for a patient.
- List PatientsRetrieves a list of patients.
- List PrescriptionsFetch prescriptions in a date range.
- List ProductsFetch a collection of products with optional search, filters, and pagination.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshservice and Semble integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshservice and Semble.
Connect your Freshservice and Semble accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Add a Label to a Patient" in Semble. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Semble has 66 actions (including Add a Label to a Patient, Add a Line Item, and Add a Membership to a Patient). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshservice-to-Semble automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshservice (or Semble) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshservice + Semble automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshservice and Semble integration.
- Freshservice and Semble integration source code, module specs and credentials implementation.
- Our Freshservice and Semble integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshservice and Semble — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshservice integration information
- Semble integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library