About this integration
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. Use it from the workflow canvas with no custom glue script required.
This integration exposes 4 triggers, 60 search modules and 85 actions as workflow nodes. Authentication uses basic authentication. Webhook-based triggers fire instantly without polling.
How to connect
The credential form asks for Domain and API Key.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
DomainRequired | text | Subdomain only — no https:// or .freshservice.com. Example: acme. |
API KeyRequired | password | Profile → API Key. Sent as HTTP Basic username with password X. |
Use it in workflow automation
Start with Watch Changes (Polling), then add Add Requester to Group.
Triggers, searches and actions
Use the tables below to inspect Freshservice's 4 triggers, 60 search modules, and 85 actions.
Triggers
4 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Changes (Polling)
- Watch Problems (Polling)
- Watch Tickets
- Watch Tickets (Polling)
Searches
Fetch data on demand using 60 search modules that query the app during a run.
- Get Agent
- Get Agent Role
- Get Asset
- Get Asset Type
- Get Canned Response
55more searches
Actions
85 action modules cover the full range of create, update, and delete operations.
- Add Requester to Group
- Convert Agent to Requester
- Convert Requester to Agent
- Create Agent
- Create Asset
80more actions
Explore the fields available for each Freshservice trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Output fields
| Field | Type |
|---|---|
Triggered event | text |
Requester email | |
Ticket display id | text |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Searches
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Role IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Default | boolean |
Scopes | object |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Display Id | number |
Name | text |
Description | text |
Asset Type Id | number |
Impact | text |
Author Type | text |
Usage Type | text |
15other output fields
Input fields
| Field | Type |
|---|---|
Asset Type IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Asset Type Id | number |
Description | text |
Visible | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Canned Response IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Title | text |
Folder Id | number |
Content | text |
Content HTML | text |
Created At | date |
Updated At | date |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Folder IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Type | text |
Responses Count | number |
Created At | date |
Updated At | date |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Note IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Department IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Head User Id | number |
Prime User Id | number |
Domains | array |
Workspace Id | number |
Custom Fields | object |
Input fields
| Field | Type |
|---|---|
Group IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Business Hours Id | number |
Escalate To | text |
Unassigned For | text |
Restricted | boolean |
Workspace Id | number |
9other output fields
Input fields
| Field | Type |
|---|---|
Location IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Location Id | text |
Primary Contact Id | number |
Address | object |
Workspace Id | number |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Note IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Product IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Asset Type Id | number |
Manufacturer | text |
Status | text |
Mode Of Procurement | text |
Depreciation Type Id | number |
Description | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Note IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Requester IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Type | text |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Software IdRequired | choice |
Output fields
| Field | Type |
|---|---|
User Count | number |
Installation Count | number |
Id | number |
Created At | date |
Updated At | date |
Name | text |
Publisher Id | number |
Description | text |
7other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Actor | object |
Content | text |
Sub Contents | array |
Created At | date |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Task IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | text |
Status | number |
Due Date | date |
Notify Before | number |
Title | text |
Description | text |
Created At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Start Time | text |
Timer Running | boolean |
Billable | boolean |
Time Spent | text |
Executed At | date |
5other output fields
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Default | boolean |
Scopes | object |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Component Type | text |
Component Data | object |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Display Id | number |
Name | text |
Description | text |
Asset Type Id | number |
Impact | text |
Author Type | text |
Usage Type | text |
15other output fields
Input fields
| Field | Type |
|---|---|
Asset Type IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Label | text |
Field Type | text |
Required | boolean |
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Asset Type Id | number |
Description | text |
Visible | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Type | text |
Responses Count | number |
Created At | date |
Updated At | date |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Title | text |
Folder Id | number |
Content | text |
Content HTML | text |
Created At | date |
Updated At | date |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Folder IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Title | text |
Folder Id | number |
Content | text |
Content HTML | text |
Created At | date |
Updated At | date |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Body | text |
Body Text | text |
Incoming | boolean |
Private | boolean |
Created At | date |
Updated At | date |
User Id | number |
8other output fields
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Head User Id | number |
Prime User Id | number |
Domains | array |
Workspace Id | number |
Custom Fields | object |
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Business Hours Id | number |
Escalate To | text |
Unassigned For | text |
Restricted | boolean |
Workspace Id | number |
9other output fields
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Location Id | text |
Primary Contact Id | number |
Address | object |
Workspace Id | number |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Asset Type Id | number |
Manufacturer | text |
Status | text |
Mode Of Procurement | text |
Depreciation Type Id | number |
Description | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Email |
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Type | text |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
User Count | number |
Installation Count | number |
Id | number |
Created At | date |
Updated At | date |
Name | text |
Publisher Id | number |
Description | text |
7other output fields
Input fields
| Field | Type |
|---|---|
Software IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Installation Path | text |
Version | text |
Installation Machine Id | number |
User Id | number |
Department Id | number |
1other output field
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Label | text |
Description | text |
Field Type | text |
Created At | date |
Updated At | date |
Position | number |
Required For Closure | boolean |
11other output fields
Input fields
| Field | Type |
|---|---|
Workspace Id | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | text |
Status | number |
Due Date | date |
Notify Before | number |
Title | text |
Description | text |
Created At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Start Time | text |
Timer Running | boolean |
Billable | boolean |
Time Spent | text |
Executed At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Filter NameRequired | text |
LimitRequired | number |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Input fields
| Field | Type |
|---|---|
QueryRequired | text |
LimitRequired | number |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Actions
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
Requester IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Email |
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Requester IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
First NameRequired | text |
Last Name | text |
EmailRequired | |
Role Ids | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Asset Type Id | choice |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Display Id | number |
Name | text |
Description | text |
Asset Type Id | number |
Impact | text |
Author Type | text |
Usage Type | text |
15other output fields
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Component Type | text |
Component Data | object |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Asset Type Id | number |
Description | text |
Visible | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
Description | text |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
BodyRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Parent IdRequired | choice |
SubjectRequired | text |
Description | text |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Head User Id | number |
Prime User Id | number |
Domains | array |
Workspace Id | number |
Custom Fields | object |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Workspace Id | choice |
Business Hours Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Business Hours Id | number |
Escalate To | text |
Unassigned For | text |
Restricted | boolean |
Workspace Id | number |
9other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Location Id | text |
Primary Contact Id | number |
Address | object |
Workspace Id | number |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
BodyRequired | text |
Private | boolean |
Attachments | array |
File ContentRequired | text |
File NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Body | text |
Body Text | text |
Incoming | boolean |
Private | boolean |
Created At | date |
Updated At | date |
User Id | number |
8other output fields
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
Description | text |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
BodyRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Asset Type Id | number |
Manufacturer | text |
Status | text |
Mode Of Procurement | text |
Depreciation Type Id | number |
Description | text |
3other output fields
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
Description | text |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
BodyRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
BodyRequired | text |
Attachments | array |
File ContentRequired | text |
File NameRequired | text |
Output fields
| Field | Type |
|---|---|
Id | number |
User Id | number |
From Email | text |
CC Emails | array |
BCC Emails | array |
Body | text |
Body Text | text |
Ticket Id | number |
4other output fields
Input fields
| Field | Type |
|---|---|
First NameRequired | text |
Last Name | text |
Primary EmailRequired |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Type | text |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Workspace Id | choice |
Output fields
| Field | Type |
|---|---|
User Count | number |
Installation Count | number |
Id | number |
Created At | date |
Updated At | date |
Name | text |
Publisher Id | number |
Description | text |
7other output fields
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
Description | text |
Requester Email | |
Requester | choice |
Requester Name | text |
Requester Phone | text |
Workspace | choice |
Priority | choice |
15other input fields
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
TitleRequired | text |
Description | text |
Due Date | date |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | text |
Status | number |
Due Date | date |
Notify Before | number |
Title | text |
Description | text |
Created At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Time SpentRequired | text |
Note | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Start Time | text |
Timer Running | boolean |
Billable | boolean |
Time Spent | text |
Executed At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Requester IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Asset Type IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Note IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Conversation IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Conversation IdRequired | choice |
Attachment IdRequired | number |
Input fields
| Field | Type |
|---|---|
Department IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Group IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Location IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Note IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Product IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Note IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Software IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Attachment IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Task IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Requester IdRequired | choice |
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status Code | number |
Input fields
| Field | Type |
|---|---|
Primary Requester IdRequired | choice |
Secondary Requester IdsRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Display Id | number |
Name | text |
Description | text |
Asset Type Id | number |
Impact | text |
Author Type | text |
Usage Type | text |
15other output fields
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Workspace IdRequired | choice |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
Requester IdRequired | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Email |
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Input fields
| Field | Type |
|---|---|
Agent IdRequired | choice |
First Name | text |
Last Name | text |
Email | |
Role Ids | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
First Name | text |
Last Name | text |
Occasional | boolean |
Active | boolean |
Job Title | text |
Email | |
Work Phone Number | text |
20other output fields
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Display Id | number |
Name | text |
Description | text |
Asset Type Id | number |
Impact | text |
Author Type | text |
Usage Type | text |
15other output fields
Input fields
| Field | Type |
|---|---|
Display IdRequired | choice |
Component IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Component Type | text |
Component Data | object |
Input fields
| Field | Type |
|---|---|
Asset Type IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Asset Type Id | number |
Description | text |
Visible | boolean |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Subject | text |
Description | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Description | text |
Description Text | text |
Workspace Id | number |
Requester Id | number |
Group Id | number |
Priority | number |
11other output fields
Input fields
| Field | Type |
|---|---|
Change IdRequired | choice |
Note IdRequired | choice |
Body | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Conversation IdRequired | choice |
Body | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Body | text |
Body Text | text |
Incoming | boolean |
Private | boolean |
Created At | date |
Updated At | date |
User Id | number |
8other output fields
Input fields
| Field | Type |
|---|---|
Department IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Head User Id | number |
Prime User Id | number |
Domains | array |
Workspace Id | number |
Custom Fields | object |
Input fields
| Field | Type |
|---|---|
Group IdRequired | choice |
Name | text |
Business Hours Id | choice |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Business Hours Id | number |
Escalate To | text |
Unassigned For | text |
Restricted | boolean |
Workspace Id | number |
9other output fields
Input fields
| Field | Type |
|---|---|
Location IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Parent Location Id | text |
Primary Contact Id | number |
Address | object |
Workspace Id | number |
Created At | date |
Updated At | date |
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Subject | text |
Description | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Requester Id | number |
Description | text |
Description Text | text |
Due By | date |
Subject | text |
Group Id | number |
15other output fields
Input fields
| Field | Type |
|---|---|
Problem IdRequired | choice |
Note IdRequired | choice |
Body | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Product IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Asset Type Id | number |
Manufacturer | text |
Status | text |
Mode Of Procurement | text |
Depreciation Type Id | number |
Description | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Subject | text |
Description | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | number |
Group Id | text |
Priority | number |
Status | number |
Release Type | number |
Subject | text |
Planned Start Date | date |
15other output fields
Input fields
| Field | Type |
|---|---|
Release IdRequired | choice |
Note IdRequired | choice |
Body | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Body | text |
Body Text | text |
User Id | number |
Notify Emails | array |
Input fields
| Field | Type |
|---|---|
Requester IdRequired | choice |
First Name | text |
Last Name | text |
Primary Email |
Output fields
| Field | Type |
|---|---|
Id | number |
Is Agent | boolean |
First Name | text |
Last Name | text |
Job Title | text |
Primary Email | |
Secondary Emails | array |
Work Phone Number | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Requester Group IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Name | text |
Description | text |
Type | text |
Workspace Id | number |
Input fields
| Field | Type |
|---|---|
Software IdRequired | choice |
Name | text |
Output fields
| Field | Type |
|---|---|
User Count | number |
Installation Count | number |
Id | number |
Created At | date |
Updated At | date |
Name | text |
Publisher Id | number |
Description | text |
7other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Subject | text |
Description | text |
Priority | choice |
Status | choice |
Group | choice |
Agent | choice |
Output fields
| Field | Type |
|---|---|
CC Emails | array |
Fwd Emails | array |
Reply CC Emails | array |
Fr Escalated | boolean |
Spam | boolean |
Email Config Id | text |
Group Id | text |
Priority | number |
32other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Task IdRequired | choice |
Title | text |
Description | text |
Due Date | date |
Output fields
| Field | Type |
|---|---|
Id | number |
Agent Id | text |
Status | number |
Due Date | date |
Notify Before | number |
Title | text |
Description | text |
Created At | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Ticket IdRequired | choice |
Time Spent | text |
Note | text |
Output fields
| Field | Type |
|---|---|
Id | number |
Created At | date |
Updated At | date |
Start Time | text |
Timer Running | boolean |
Billable | boolean |
Time Spent | text |
Executed At | date |
5other output fields