Freshservice - Apps Documentation

Requirements

To use Freshservice on WEXTL you need an active account and an API access token from your account settings.[3]

Get your Freshservice credentials

DomaintextRequired
Subdomain only — no https:// or .freshservice.com. Example: acme.
[1]
API KeypasswordRequired
Profile → API Key. Sent as HTTP Basic username with password X.
[1]

Connect Freshservice in WEXTL

Log in to your WEXTL account, add the Freshservice node module to your workflow, and click Create new credential.
Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
Optional: In the Credential name field, enter a name for the credential.
Enter the authentication credentials you copied from your Freshservice account, or follow the on-screen instructions to create the credential.
If prompted, authenticate your account and confirm access.
If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Freshservice node modules

The list below is a reference of every Freshservice node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Open any Freshservice node module below to inspect its input parameters, outputs, and connection requirements.

Watch Changes (Polling)Trigger

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

Watch Problems (Polling)Trigger

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

Watch TicketsTrigger

Output fields[3]

Field	Type
Triggered event	text
Requester email	email
Ticket display id	text

Watch Tickets (Polling)Trigger

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Get AgentSearch

Input fields[3]

Field	Type
Agent IdRequired	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

Get Agent RoleSearch

Input fields[3]

Field	Type
Role IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Default	boolean
Scopes	object
Created At	date
Updated At	date

Get AssetSearch

Input fields[3]

Field	Type
Display IdRequired	choice

Output fields[3]

Field	Type
Id	number
Display Id	number
Name	text
Description	text
Asset Type Id	number
Impact	text
Author Type	text
Usage Type	text

15other output fields

Get Asset TypeSearch

Input fields[3]

Field	Type
Asset Type IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Parent Asset Type Id	number
Description	text
Visible	boolean
Created At	date
Updated At	date

Get Canned ResponseSearch

Input fields[3]

Field	Type
Canned Response IdRequired	choice

Output fields[3]

Field	Type
Id	number
Title	text
Folder Id	number
Content	text
Content HTML	text
Created At	date
Updated At	date
Workspace Id	number

Get Canned Response FolderSearch

Input fields[3]

Field	Type
Folder IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Type	text
Responses Count	number
Created At	date
Updated At	date
Workspace Id	number

Get ChangeSearch

Input fields[3]

Field	Type
Change IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

Get Change NoteSearch

Input fields[3]

Field	Type
Change IdRequired	choice
Note IdRequired	choice

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Get DepartmentSearch

Input fields[3]

Field	Type
Department IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Head User Id	number
Prime User Id	number
Domains	array
Workspace Id	number
Custom Fields	object

Get GroupSearch

Input fields[3]

Field	Type
Group IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Business Hours Id	number
Escalate To	text
Unassigned For	text
Restricted	boolean
Workspace Id	number

9other output fields

Get LocationSearch

Input fields[3]

Field	Type
Location IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Parent Location Id	text
Primary Contact Id	number
Address	object
Workspace Id	number
Created At	date
Updated At	date

Get ProblemSearch

Input fields[3]

Field	Type
Problem IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

Get Problem NoteSearch

Input fields[3]

Field	Type
Problem IdRequired	choice
Note IdRequired	choice

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Get ProductSearch

Input fields[3]

Field	Type
Product IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Asset Type Id	number
Manufacturer	text
Status	text
Mode Of Procurement	text
Depreciation Type Id	number
Description	text

3other output fields

Get ReleaseSearch

Input fields[3]

Field	Type
Release IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

Get Release NoteSearch

Input fields[3]

Field	Type
Release IdRequired	choice
Note IdRequired	choice

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Get RequesterSearch

Input fields[3]

Field	Type
Requester IdRequired	choice

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

Get Requester GroupSearch

Input fields[3]

Field	Type
Requester Group IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Type	text
Workspace Id	number

Get SoftwareSearch

Input fields[3]

Field	Type
Software IdRequired	choice

Output fields[3]

Field	Type
User Count	number
Installation Count	number
Id	number
Created At	date
Updated At	date
Name	text
Publisher Id	number
Description	text

7other output fields

Get TicketSearch

Input fields[3]

Field	Type
Ticket IdRequired	choice

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Get Ticket ActivitySearch

Input fields[3]

Field	Type
Ticket IdRequired	choice

Output fields[3]

Field	Type
Actor	object
Content	text
Sub Contents	array
Created At	date

Get Ticket TaskSearch

Input fields[3]

Field	Type
Ticket IdRequired	choice
Task IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	text
Status	number
Due Date	date
Notify Before	number
Title	text
Description	text
Created At	date

5other output fields

Get Ticket Time EntrySearch

Input fields[3]

Field	Type
Ticket IdRequired	choice

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Start Time	text
Timer Running	boolean
Billable	boolean
Time Spent	text
Executed At	date

5other output fields

List Agent FieldsSearch

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Agent RolesSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Default	boolean
Scopes	object
Created At	date
Updated At	date

List AgentsSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

List Asset ComponentsSearch

Input fields[3]

Field	Type
Display IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Component Type	text
Component Data	object

List Asset Type FieldsSearch

Input fields[3]

Field	Type
Asset Type IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Label	text
Field Type	text
Required	boolean

List Asset TypesSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Parent Asset Type Id	number
Description	text
Visible	boolean
Created At	date
Updated At	date

List AssetsSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Display Id	number
Name	text
Description	text
Asset Type Id	number
Impact	text
Author Type	text
Usage Type	text

15other output fields

List Canned Response FoldersSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Type	text
Responses Count	number
Created At	date
Updated At	date
Workspace Id	number

List Canned ResponsesSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Title	text
Folder Id	number
Content	text
Content HTML	text
Created At	date
Updated At	date
Workspace Id	number

List Canned Responses in FolderSearch

Input fields[3]

Field	Type
Folder IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Title	text
Folder Id	number
Content	text
Content HTML	text
Created At	date
Updated At	date
Workspace Id	number

List Change FieldsSearch

Input fields[3]

Field	Type
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Change NotesSearch

Input fields[3]

Field	Type
Change IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

List ChangesSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

List ConversationsSearch

Input fields[3]

Field	Type
Ticket IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Body	text
Body Text	text
Incoming	boolean
Private	boolean
Created At	date
Updated At	date
User Id	number

8other output fields

List Department FieldsSearch

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List DepartmentsSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Head User Id	number
Prime User Id	number
Domains	array
Workspace Id	number
Custom Fields	object

List GroupsSearch

Input fields[3]

Field	Type
LimitRequired	number
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Business Hours Id	number
Escalate To	text
Unassigned For	text
Restricted	boolean
Workspace Id	number

9other output fields

List LocationsSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Parent Location Id	text
Primary Contact Id	number
Address	object
Workspace Id	number
Created At	date
Updated At	date

List Problem FieldsSearch

Input fields[3]

Field	Type
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Problem NotesSearch

Input fields[3]

Field	Type
Problem IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

List ProblemsSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

List ProductsSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Asset Type Id	number
Manufacturer	text
Status	text
Mode Of Procurement	text
Depreciation Type Id	number
Description	text

3other output fields

List Release FieldsSearch

Input fields[3]

Field	Type
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Release NotesSearch

Input fields[3]

Field	Type
Release IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

List ReleasesSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

List Requester FieldsSearch

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Requester Group MembersSearch

Input fields[3]

Field	Type
Requester Group IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Email	email

List Requester GroupsSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Type	text
Workspace Id	number

List RequestersSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

List SoftwareSearch

Input fields[3]

Field	Type
LimitRequired	number

Output fields[3]

Field	Type
User Count	number
Installation Count	number
Id	number
Created At	date
Updated At	date
Name	text
Publisher Id	number
Description	text

7other output fields

List Software InstallationsSearch

Input fields[3]

Field	Type
Software IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Installation Path	text
Version	text
Installation Machine Id	number
User Id	number
Department Id	number

1other output field

List Ticket FieldsSearch

Input fields[3]

Field	Type
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Label	text
Description	text
Field Type	text
Created At	date
Updated At	date
Position	number
Required For Closure	boolean

11other output fields

List Ticket TasksSearch

Input fields[3]

Field	Type
Ticket IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Agent Id	text
Status	number
Due Date	date
Notify Before	number
Title	text
Description	text
Created At	date

5other output fields

List Ticket Time EntriesSearch

Input fields[3]

Field	Type
Ticket IdRequired	choice
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Start Time	text
Timer Running	boolean
Billable	boolean
Time Spent	text
Executed At	date

5other output fields

List TicketsSearch

Input fields[3]

Field	Type
Workspace Id	choice
LimitRequired	number

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Search ReleasesSearch

Input fields[3]

Field	Type
Filter NameRequired	text
LimitRequired	number

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

Search TicketsSearch

Input fields[3]

Field	Type
QueryRequired	text
LimitRequired	number
Workspace Id	choice

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Add Requester to GroupAction

Input fields[3]

Field	Type
Requester Group IdRequired	choice
Requester IdRequired	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Email	email

Convert Agent to RequesterAction

Input fields[3]

Field	Type
Agent IdRequired	choice

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

Convert Requester to AgentAction

Input fields[3]

Field	Type
Requester IdRequired	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

Create AgentAction

Input fields[3]

Field	Type
First NameRequired	text
Last Name	text
EmailRequired	email
Role Ids	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

Create AssetAction

Input fields[3]

Field	Type
NameRequired	text
Asset Type Id	choice
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Display Id	number
Name	text
Description	text
Asset Type Id	number
Impact	text
Author Type	text
Usage Type	text

15other output fields

Create Asset ComponentAction

Input fields[3]

Field	Type
Display IdRequired	choice
NameRequired	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Component Type	text
Component Data	object

Create Asset TypeAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
Id	number
Name	text
Parent Asset Type Id	number
Description	text
Visible	boolean
Created At	date
Updated At	date

Create ChangeAction

Input fields[3]

Field	Type
SubjectRequired	text
Description	text
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

Create Change NoteAction

Input fields[3]

Field	Type
Change IdRequired	choice
BodyRequired	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Create Child TicketAction

Input fields[3]

Field	Type
Parent IdRequired	choice
SubjectRequired	text
Description	text
Workspace IdRequired	choice

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Create DepartmentAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Head User Id	number
Prime User Id	number
Domains	array
Workspace Id	number
Custom Fields	object

Create GroupAction

Input fields[3]

Field	Type
NameRequired	text
Workspace Id	choice
Business Hours Id	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Business Hours Id	number
Escalate To	text
Unassigned For	text
Restricted	boolean
Workspace Id	number

9other output fields

Create LocationAction

Input fields[3]

Field	Type
NameRequired	text
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Name	text
Parent Location Id	text
Primary Contact Id	number
Address	object
Workspace Id	number
Created At	date
Updated At	date

Create NoteAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
BodyRequired	text
Private	boolean
Attachments	array
File ContentRequired	text
File NameRequired	text

Output fields[3]

Field	Type
Id	number
Body	text
Body Text	text
Incoming	boolean
Private	boolean
Created At	date
Updated At	date
User Id	number

8other output fields

Create ProblemAction

Input fields[3]

Field	Type
SubjectRequired	text
Description	text
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

Create Problem NoteAction

Input fields[3]

Field	Type
Problem IdRequired	choice
BodyRequired	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Create ProductAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
Id	number
Name	text
Asset Type Id	number
Manufacturer	text
Status	text
Mode Of Procurement	text
Depreciation Type Id	number
Description	text

3other output fields

Create ReleaseAction

Input fields[3]

Field	Type
SubjectRequired	text
Description	text
Workspace Id	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

Create Release NoteAction

Input fields[3]

Field	Type
Release IdRequired	choice
BodyRequired	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Create ReplyAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
BodyRequired	text
Attachments	array
File ContentRequired	text
File NameRequired	text

Output fields[3]

Field	Type
Id	number
User Id	number
From Email	text
CC Emails	array
BCC Emails	array
Body	text
Body Text	text
Ticket Id	number

4other output fields

Create RequesterAction

Input fields[3]

Field	Type
First NameRequired	text
Last Name	text
Primary EmailRequired	email

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

Create Requester GroupAction

Input fields[3]

Field	Type
NameRequired	text
Workspace IdRequired	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Type	text
Workspace Id	number

Create SoftwareAction

Input fields[3]

Field	Type
NameRequired	text
Workspace Id	choice

Output fields[3]

Field	Type
User Count	number
Installation Count	number
Id	number
Created At	date
Updated At	date
Name	text
Publisher Id	number
Description	text

7other output fields

Create TicketAction

Input fields[3]

Field	Type
SubjectRequired	text
Description	text
Requester Email	email
Requester	choice
Requester Name	text
Requester Phone	text
Workspace	choice
Priority	choice

15other input fields

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Create Ticket TaskAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
TitleRequired	text
Description	text
Due Date	date

Output fields[3]

Field	Type
Id	number
Agent Id	text
Status	number
Due Date	date
Notify Before	number
Title	text
Description	text
Created At	date

5other output fields

Create Ticket Time EntryAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Time SpentRequired	text
Note	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Start Time	text
Timer Running	boolean
Billable	boolean
Time Spent	text
Executed At	date

5other output fields

Deactivate AgentAction

Input fields[3]

Field	Type
Agent IdRequired	choice

Deactivate RequesterAction

Input fields[3]

Field	Type
Requester IdRequired	choice

Delete AssetAction

Input fields[3]

Field	Type
Display IdRequired	choice

Delete Asset PermanentlyAction

Input fields[3]

Field	Type
Display IdRequired	choice

Delete Asset TypeAction

Input fields[3]

Field	Type
Asset Type IdRequired	choice

Delete ChangeAction

Input fields[3]

Field	Type
Change IdRequired	choice

Delete Change NoteAction

Input fields[3]

Field	Type
Change IdRequired	choice
Note IdRequired	choice

Delete ConversationAction

Input fields[3]

Field	Type
Conversation IdRequired	choice

Delete Conversation AttachmentAction

Input fields[3]

Field	Type
Conversation IdRequired	choice
Attachment IdRequired	number

Delete DepartmentAction

Input fields[3]

Field	Type
Department IdRequired	choice

Delete GroupAction

Input fields[3]

Field	Type
Group IdRequired	choice

Delete LocationAction

Input fields[3]

Field	Type
Location IdRequired	choice

Delete ProblemAction

Input fields[3]

Field	Type
Problem IdRequired	choice

Delete Problem NoteAction

Input fields[3]

Field	Type
Problem IdRequired	choice
Note IdRequired	choice

Delete ProductAction

Input fields[3]

Field	Type
Product IdRequired	choice

Delete ReleaseAction

Input fields[3]

Field	Type
Release IdRequired	choice

Delete Release NoteAction

Input fields[3]

Field	Type
Release IdRequired	choice
Note IdRequired	choice

Delete Requester GroupAction

Input fields[3]

Field	Type
Requester Group IdRequired	choice

Delete SoftwareAction

Input fields[3]

Field	Type
Software IdRequired	choice

Delete TicketAction

Input fields[3]

Field	Type
Ticket IdRequired	choice

Delete Ticket AttachmentAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Attachment IdRequired	choice

Delete Ticket TaskAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Task IdRequired	choice

Delete Ticket Time EntryAction

Input fields[3]

Field	Type
Ticket IdRequired	choice

Forget AgentAction

Input fields[3]

Field	Type
Agent IdRequired	choice

Forget RequesterAction

Input fields[3]

Field	Type
Requester IdRequired	choice

Make an API Calluniversal

Input fields[3]

Field	Type
URLRequired	text
MethodRequired	choice
Headers	array
Header	object
Query String	array
Parameter	object
Body	text

Output fields[3]

Field	Type
Body	text
Headers	object
Status Code	number

Merge RequestersAction

Input fields[3]

Field	Type
Primary Requester IdRequired	choice
Secondary Requester IdsRequired	choice

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

Move AssetAction

Input fields[3]

Field	Type
Display IdRequired	choice
Workspace IdRequired	choice

Output fields[3]

Field	Type
Id	number
Display Id	number
Name	text
Description	text
Asset Type Id	number
Impact	text
Author Type	text
Usage Type	text

15other output fields

Move ChangeAction

Input fields[3]

Field	Type
Change IdRequired	choice
Workspace IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

Move ProblemAction

Input fields[3]

Field	Type
Problem IdRequired	choice
Workspace IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

Move ReleaseAction

Input fields[3]

Field	Type
Release IdRequired	choice
Workspace IdRequired	choice

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

Move TicketAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Workspace IdRequired	choice

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Reactivate AgentAction

Input fields[3]

Field	Type
Agent IdRequired	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

Remove Requester from GroupAction

Input fields[3]

Field	Type
Requester Group IdRequired	choice
Requester IdRequired	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Email	email

Restore AssetAction

Input fields[3]

Field	Type
Display IdRequired	choice

Restore ProblemAction

Input fields[3]

Field	Type
Problem IdRequired	choice

Restore ReleaseAction

Input fields[3]

Field	Type
Release IdRequired	choice

Restore TicketAction

Input fields[3]

Field	Type
Ticket IdRequired	choice

Update AgentAction

Input fields[3]

Field	Type
Agent IdRequired	choice
First Name	text
Last Name	text
Email	email
Role Ids	choice

Output fields[3]

Field	Type
Id	number
First Name	text
Last Name	text
Occasional	boolean
Active	boolean
Job Title	text
Email	email
Work Phone Number	text

20other output fields

Update AssetAction

Input fields[3]

Field	Type
Display IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Display Id	number
Name	text
Description	text
Asset Type Id	number
Impact	text
Author Type	text
Usage Type	text

15other output fields

Update Asset ComponentAction

Input fields[3]

Field	Type
Display IdRequired	choice
Component IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Component Type	text
Component Data	object

Update Asset TypeAction

Input fields[3]

Field	Type
Asset Type IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Name	text
Parent Asset Type Id	number
Description	text
Visible	boolean
Created At	date
Updated At	date

Update ChangeAction

Input fields[3]

Field	Type
Change IdRequired	choice
Subject	text
Description	text

Output fields[3]

Field	Type
Id	number
Agent Id	number
Description	text
Description Text	text
Workspace Id	number
Requester Id	number
Group Id	number
Priority	number

11other output fields

Update Change NoteAction

Input fields[3]

Field	Type
Change IdRequired	choice
Note IdRequired	choice
Body	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Update ConversationAction

Input fields[3]

Field	Type
Conversation IdRequired	choice
Body	text

Output fields[3]

Field	Type
Id	number
Body	text
Body Text	text
Incoming	boolean
Private	boolean
Created At	date
Updated At	date
User Id	number

8other output fields

Update DepartmentAction

Input fields[3]

Field	Type
Department IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Head User Id	number
Prime User Id	number
Domains	array
Workspace Id	number
Custom Fields	object

Update GroupAction

Input fields[3]

Field	Type
Group IdRequired	choice
Name	text
Business Hours Id	choice

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Business Hours Id	number
Escalate To	text
Unassigned For	text
Restricted	boolean
Workspace Id	number

9other output fields

Update LocationAction

Input fields[3]

Field	Type
Location IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Name	text
Parent Location Id	text
Primary Contact Id	number
Address	object
Workspace Id	number
Created At	date
Updated At	date

Update ProblemAction

Input fields[3]

Field	Type
Problem IdRequired	choice
Subject	text
Description	text

Output fields[3]

Field	Type
Id	number
Agent Id	number
Requester Id	number
Description	text
Description Text	text
Due By	date
Subject	text
Group Id	number

15other output fields

Update Problem NoteAction

Input fields[3]

Field	Type
Problem IdRequired	choice
Note IdRequired	choice
Body	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Update ProductAction

Input fields[3]

Field	Type
Product IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Name	text
Asset Type Id	number
Manufacturer	text
Status	text
Mode Of Procurement	text
Depreciation Type Id	number
Description	text

3other output fields

Update ReleaseAction

Input fields[3]

Field	Type
Release IdRequired	choice
Subject	text
Description	text

Output fields[3]

Field	Type
Id	number
Agent Id	number
Group Id	text
Priority	number
Status	number
Release Type	number
Subject	text
Planned Start Date	date

15other output fields

Update Release NoteAction

Input fields[3]

Field	Type
Release IdRequired	choice
Note IdRequired	choice
Body	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Body	text
Body Text	text
User Id	number
Notify Emails	array

Update RequesterAction

Input fields[3]

Field	Type
Requester IdRequired	choice
First Name	text
Last Name	text
Primary Email	email

Output fields[3]

Field	Type
Id	number
Is Agent	boolean
First Name	text
Last Name	text
Job Title	text
Primary Email	email
Secondary Emails	array
Work Phone Number	text

13other output fields

Update Requester GroupAction

Input fields[3]

Field	Type
Requester Group IdRequired	choice
Name	text

Output fields[3]

Field	Type
Id	number
Name	text
Description	text
Type	text
Workspace Id	number

Update SoftwareAction

Input fields[3]

Field	Type
Software IdRequired	choice
Name	text

Output fields[3]

Field	Type
User Count	number
Installation Count	number
Id	number
Created At	date
Updated At	date
Name	text
Publisher Id	number
Description	text

7other output fields

Update TicketAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Subject	text
Description	text
Priority	choice
Status	choice
Group	choice
Agent	choice

Output fields[3]

Field	Type
CC Emails	array
Fwd Emails	array
Reply CC Emails	array
Fr Escalated	boolean
Spam	boolean
Email Config Id	text
Group Id	text
Priority	number

32other output fields

Update Ticket TaskAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Task IdRequired	choice
Title	text
Description	text
Due Date	date

Output fields[3]

Field	Type
Id	number
Agent Id	text
Status	number
Due Date	date
Notify Before	number
Title	text
Description	text
Created At	date

5other output fields

Update Ticket Time EntryAction

Input fields[3]

Field	Type
Ticket IdRequired	choice
Time Spent	text
Note	text

Output fields[3]

Field	Type
Id	number
Created At	date
Updated At	date
Start Time	text
Timer Running	boolean
Billable	boolean
Time Spent	text
Executed At	date

5other output fields

Templates

Look for Freshservice templates in the WEXTL template library.

Browse templates →

Explore alternative apps

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References

WEXTL® Freshservice Source Code connector implementation.
Our users use cases and automations.
Official API Documentation for Freshservice.
WEXTL® visual workflow builder data.

Last updated: Aug 28, 2026 21:54

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