Keep Freshservice and Watermelon aligned: when support events happen in one, update the other automatically.
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Create a Contact" in Watermelon. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Watermelon has 11 actions (including Create a Contact, Create a Message, and Get a Contact).
Common questions about connecting Freshservice and Watermelon.