What actions can I run in Twilio Communications?

81 actions are available, including "Get a Call", "Get Account Short Code", and "Get a Channel Sender", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Twilio Communications Integrations

Cloud communications for SMS, voice, and messaging APIs. Route Twilio Communications messages and channels into workflows that update CRM, tickets, or docs.

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Watch Alpha SendersWatches for alpha senders.
Watch Call RecordingWatches for call recording.
Watch CallsWatches for calls.
Watch Channel SendersWatches for channel senders.
Watch Conference ParticipantsTriggers when participants join or are updated in a specific conference.
Watch ConferencesWatches for conferences.
Watch Destination Alpha SendersWatches for destination alpha senders.
Watch MediaTriggers when new media are created.
Watch MessagesTriggers when a new message is created or updated.
Watch Phone NumbersWatches for phone numbers.
Watch QueuesWatches for queues.
Watch ServicesWatches for services.
Watch Short CodesWatches for short codes.
Watch TranscriptionsWatches for transcriptions.
Get a CallRetreive an existing call.
Get Account Short CodeRetrieve details of an account short code details.
Get a Channel SenderRetrieve details of a channel sender associated with a messaging service.
Get a ConferenceRetrieve details of a conference.
Get a MessageRetrieve the details and delivery status of a specific message.
Get an Alpha SenderRetrieve details of an alphanumeric sender associated with a messaging service.
Get a ParticipantRetreive an existing participant.
Get a Phone NumberRetrieve details of a phone number associated with a messaging service.
Get a QueueRetrieves a queue by SID.
Get a Queue MemberRetrieves a queue member.
Get a RecordingRetrieve details of a recording.
Get a ServiceRetrieves a service.
Get a Short CodeRetrieve details of a short code associated with a messaging service.
Get a TranscriptionRetreive details of a transcription.
Get DeactivationsRetrieve the download URL for phone numbers deactivated on a specific date.
Get Destination Alpha SenderRetrieve details of a destination-specific alpha sender associated with a messaging service.
Get Dialing Permissions SettingsRetrieves the dialing permissions inheritance settings for the account or subaccount.
Get Messaging Country PricingRetrieve inbound and outbound messaging prices for a country.
Get Outgoing Caller IDRetrieve details of an outgoing caller ID.
Get Voice Intelligence TranscriptionRetreives an existing voice intelligence transcription.
List Account Short CodeLists account short code.
List Alpha SendersRetrieve alpha senders associated with a messaging service.
List CallsRetrieve a list of calls.
List Channel SendersRetrieve channel senders associated with a messaging service.
List ConferencesRetrieve a list of conferences.
List Destination Alpha SendersRetrieve destination-specific alpha senders associated with a messaging service.
List EventsRetrieve the events for a call.
List MediaRetrieve media files associated with a specific message.
List MessagesRetrieve messages and optionally filter by sender, recipient, or sent date.
List Messaging Pricing CountriesLists messaging pricing countries.
List Outgoing Caller IdsLists outgoing caller ids.
List ParticipantRetreive a list of participant.
List Phone NumbersRetrieve phone numbers associated with a messaging service.
List Queue MembersRetrieves all members currently waiting in a queue.
List QueuesRetrieves a list of queues.
List RecordingsRetreive a list of recordings.
List ServicesRetrieves a list of services.
List Short CodeRetrieve short codes associated with a messaging service.
List TranscriptionRetrieve a list of transcriptions.
Add Phone Number to Messaging ServiceAdds phone number to messaging service.
Add Short Code to Messaging ServiceAdd a short code to a messaging service.
Create a CallCreate an outbound voice call.
Create Alpha SenderAdd an alphanumeric sender ID to a messaging service.
Create a MessageCreates a new message.
Create a QueueCreates a new call queue.
Create a ServiceCreates a service.
Create a StreamCreate a media stream for a live call.
Create a TranscriptCreate a transcription for a call.
Create Channel SenderAdd a channel sender to a messaging service.
Create Destination Alpha SenderAdd an alphanumeric sender ID for a specific destination country.
Create Message FeedbackConfirm that a recipient performed a tracked action after receiving a message.
Create Outgoing Caller IDAdd and verify a new outgoing caller ID.
Create ParticipantCreates a new participant.
Create Payment SessionStart a payment session for a call.
Create RecordingStart recording an active call.
Create User Defined MessageCreates user defined message.
Create User Defined Message SubscriptionCreates user defined message subscription.
Create Voice Intelligence TranscriptionCreate a batch transcription from a recording or media URL.
Delete a MediaDelete a media file associated with a message.
Delete a MessageDeletes a message.
Delete an Alpha SenderRemove an alphanumeric sender ID from a messaging service.
Delete a Phone NumberDelete an existing phone number.
Delete a QueueDeletes an existing queue.
Delete a ServiceDeletes a service.
Delete a TranscriptionDeletes a transcription.
Delete Channel SenderRemove a channel sender from a messaging service.
Delete Destination Alpha SenderRemove a destination-specific alpha sender from a messaging service.
Delete Outgoing Caller IDDelete an outgoing caller ID.
Delete Short CodeRemove a short code from a messaging service.
Dequeue a Queue MemberDequeues a queue member.
Make an API CallPerforms an arbitrarily authorized API request.
Stop StreamStop a media stream.
Update Account Short CodeUpdates account short code.
Update a ConferenceUpdates an existing conference.
Update a MessageUpdate a message by redacting its content or canceling a scheduled message.
Update a QueueUpdates an existing queue.
Update a ServiceUpdates a service.
Update a TranscriptionUpdates an existing transcription.
Update Dialing Permissions SettingsUpdates whether a subaccount inherits dialing permissions from the parent account.
Update Outgoing Caller IDUpdate an outgoing caller ID.
Update Payment SessionUpdates an existing payment session.

When to use Twilio Communications

Common scenarios where Twilio Communications automation saves time and reduces manual work.

Use Twilio Communications's "Watch Alpha Senders" trigger to react the instant an event occurs and push data into connected tools.
Automate "Get Account Short Code" in Twilio Communications as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Include "Watch Calls" from Twilio Communications in larger multi-tool workflows to move data end-to-end without hand-offs.

Use in workflow automation

Start from Twilio Communications’s Watch Alpha Senders trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create Channel Sender as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 95 ready-made steps for communication work, and every run records what went in and what came back.

Twilio Communications workflow on the canvas: Watch Alpha Senders then Create Channel Sender

Frequently asked questions

Common questions about automating Twilio Communications in your workflows.

Twilio Communications has 14 triggers, including "Watch Alpha Senders", "Watch Call Recording", and "Watch Calls", and more. Use them to start workflows the moment Twilio Communications events fire — no polling required.

Use in workflow automation

Start from Twilio Communications’s Watch Alpha Senders trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create Channel Sender as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 95 ready-made steps for communication work, and every run records what went in and what came back.

Twilio Communications Integrations

When to use Twilio Communications

Use in workflow automation

Frequently asked questions

Twilio Communications Integrations

When to use Twilio Communications

Connect Twilio Communications to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Twilio Communications to any app in workflows

Connect Twilio Communications to any app in workflows

Connect Twilio Communications to any app in workflows

Twilio Communications Integrations

Twilio Communications triggers and actions

When to use Twilio Communications

Use in workflow automation

Frequently asked questions

What triggers does Twilio Communications support?

What actions can I run in Twilio Communications?

Do I need to write code to automate this?

Is the integration secure?

Twilio Communications Integrations

Twilio Communications triggers and actions

When to use Twilio Communications

Connect Twilio Communications to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Twilio Communications support?

What actions can I run in Twilio Communications?

Do I need to write code to automate this?

Is the integration secure?

Connect Twilio Communications to any app in workflows

Connect Twilio Communications to any app in workflows

Connect Twilio Communications to any app in workflows