Can AgentX trigger actions in Gladly, and Gladly in AgentX?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate AgentX and Gladly?

No. AgentX-to-Gladly automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

AgentX + Gladly Integration

Connect AgentX (ai) and Gladly (support) — trigger events in one app, run actions in the other.

Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Create Conversation" in AgentX. AgentX has 19 actions (including Create Conversation, Create Speech, and Create Speech Stream); Gladly has 41 actions (including Add a Note, Add a Task Comment, and Add or Remove a Freeform Topic).

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Gladly triggersAgentX actions

Gladly workflow triggers

AgentX workflow actions

Frequently asked questions

Common questions about connecting AgentX and Gladly.

Connect your AgentX and Gladly accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

AgentXBrowse all AgentX triggers, actions, and integrations.

GladlyBrowse all Gladly triggers, actions, and integrations.

AgentX + Gladly Integration

Frequently asked questions

How do I connect AgentX and Gladly?

What can I automate between AgentX and Gladly?

Can AgentX trigger actions in Gladly, and Gladly in AgentX?

Do I need to write code to integrate AgentX and Gladly?

Explore AgentX and Gladly, or get started

AgentX + Gladly Integration

Frequently asked questions

How do I connect AgentX and Gladly?

What can I automate between AgentX and Gladly?

Can AgentX trigger actions in Gladly, and Gladly in AgentX?

Do I need to write code to integrate AgentX and Gladly?

Explore AgentX and Gladly, or get started