STEP 1
Connect BoldDesk and Gladly
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
BoldDesk and Gladly Integration
Keep BoldDesk and Gladly in sync by integrating their events and actions. When support events happen in BoldDesk, update the Gladly automatically - without any line of code in visual workflow builder.
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Learn about BoldDesk and Gladly
Detailed info you need to know about BoldDesk and Gladly integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect BoldDesk to Gladly
Set up your BoldDesk and Gladly integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected BoldDesk and Gladly nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between BoldDesk and Gladly. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between BoldDesk and Gladly work in WEXTL?
WEXTL exposes actions and triggers for BoldDesk and Gladly that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
BoldDesk triggersGladly actions
BoldDesk modules
- Activate AgentActivate a previously deactivated agent using the agent's user ID.
- Add Activity Attachment To An ActivityUpload and attach a file directly to an activity.
- Add Contact Groups to ContactAdd one or more contact groups to a contact in BoldDesk.
- Add Member To GroupAdd one or more users to a group and configure their assignment permissions and ownership settings.
- Add Tags To TicketAdd one or more tags to a ticket using the ticket ID.
- Approve an ApproverApprove an approval request for a specific approver using the approver GUID.
- Block a ContactBlock a contact in BoldDesk. Optionally mark the contact’s associated tickets as spam.
- Cancel an ApproverCancel and remove a specific approver from an approval request using the approver GUID.
- Change Primary Contact GroupChange the primary contact group associated with a contact in BoldDesk.
- Convert Contact to AgentConvert an existing contact into an agent in BoldDesk with specified roles, access, and settings.
- Create a ContactCreate a new contact in BoldDesk with details such as name, email, phone number, groups, and custom fields.
- Create a Contact NoteAdd a new note to a contact in BoldDesk with optional subject and attachments.
- Create Activity CommentAdd a new comment to an existing activity by activity ID.
- Create Activity WatcherSubscribe a user as a watcher to an activity to receive updates on changes.
- Create a GroupCreate a new group in BoldDesk for ticket or chat operations.
- Create an ActivityCreate a new activity and optionally associate it with tickets, users, collaborators, chats, and attachments.
- Create an Activity AttactmentUpload an attachment for activities and receive an attachment token and cloud URL.
- Create an AgentCreate a new agent in the organization with support for brands, roles, access scopes, groups, contact details, verification settings, and custom fields.
- Create an Approval RequestCreate a new approval request associated with a ticket and assign approvers.
- Create an AttachmentUpload one or more attachments and receive attachment tokens and cloud URLs that can later be used in tickets or replies.
- Create And Link A ContactCreate a new contact and link it to a visitor.
- Create a TicketCreate a new support ticket with subject, description, requester, priority, and custom fields.
- Create a Ticket NoteAdd a new public or private note to an existing ticket, including attachments, mentions, tags, billing details, and suspension information.
- Create Chat AttachmentsUpload an attachment for a chat conversation and receive an attachment token and URL.
- Create Conversation Ticket LinkLink one or more support tickets to a chat conversation.
- Create New ApproverAdd one or more approvers to an existing approval request.
- Create Ticket WatcherAdd a user as a watcher to a ticket using the ticket ID and user ID.
- Create Ticket WorklogAdd a new worklog to a ticket.
- Deactivate an AgentDeactivate an active agent account using the agent's user ID.
- Delete a ContactDelete one or more contacts in BoldDesk. Optionally mark associated tickets as spam during deletion.
- Delete Activity WatcherRemove a user from the watchers list of an activity.
- Delete a MessageDelete a specific message from a chat conversation using its message ID.
- Delete an ActivityPermanently delete an activity record using the activity ID.
- Delete an Activity AttachmentDelete an attachment associated with an activity.
- Delete an Activity CommentDelete a comment from an activity using the activity ID and comment ID.
- Delete an Approval RequestCancel an entire approval request using the approval request ID.
- Delete a Ticket WorklogDelete a ticket worklog using the worklog ID.
- Delete AttachmentDelete an attachment using the attachment ID.
- Delete Contact Groups from ContactRemove one or more contact groups from a contact in BoldDesk.
- Delete Contact NoteDelete a contact note in BoldDesk using its ID.
- Delete Conversations PermanentlyPermanently delete a chat conversation. This action cannot be undone.
- Delete GroupPermanently delete a ticket or chat group using the group ID.
- Delete Member From GroupRemove a user from a specific group using the group ID and user ID.
- Delete TicketDelete a ticket using the ticket ID.
- Delete Ticket WatcherRemove a watcher from a ticket using the ticket ID and user ID.
- Get a ContactRetrieve contact details in BoldDesk using the contact’s user ID.
- Get Activity TagsRetreives a list of tags associated with an activity.
- Get Agent By EmailRetrieve the details of an agent using their email address.
- Get Agent By Group IdRetrieve a paginated list of agents associated with a specific group, with support for filtering, sorting, roles, shifts, and user filtering.
- Get a GroupRetrieve the details of a specific group using the group ID.
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete a TopicRemoves a topic from a conversation.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with BoldDesk and Gladly integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting BoldDesk and Gladly.
Connect your BoldDesk and Gladly accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when BoldDesk's "Watch Activity" fires, WEXTL can "Add a Note" in Gladly. BoldDesk has 8 triggers (including Watch Activity, Watch Activity Attachment, and Watch Activity Comments); Gladly has 41 actions (including Add a Note, Add a Task Comment, and Add or Remove a Freeform Topic). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. BoldDesk-to-Gladly automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment BoldDesk (or Gladly) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your BoldDesk + Gladly automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the BoldDesk and Gladly integration.
- BoldDesk and Gladly integration source code, module specs and credentials implementation.
- Our BoldDesk and Gladly integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for BoldDesk and Gladly — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- BoldDesk integration information
- Gladly integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library