STEP 1
Select Gladly in workflow
Pick Gladly app in the workflow builder [4] - just one click to select the app.
Gladly Integration
Customer service platform for conversations, tasks, customers, and agent workflows. Route Gladly tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Business Hours arrives, automatically continue with Get a Conversation or Get a Note.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Gladly integration
Triggers can detect changes in Gladly and run actions that can create, search or modify data inside Gladly automatically [3] — exactly how you set them.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Add a NoteAdds a note to a conversation.
How to integrate Gladly in automation workflow?
3 simple steps to make your Gladly connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Gladly
When prompted, authorize access to Gladly in WEXTL once. Gladly credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Gladly account. Approve?
STEP 3
Build a workflow
Build your workflow with Gladly yourself or with WEXTL® AI Builder. Connect Gladly to any available integrations [5], or use HTTP node to go beyond them.
Gladly
How Gladly connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Gladly app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Gladly supports.
The following table illustrates what fields Gladly integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how Gladly is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
SubdomainRequired | text | Enter your organization subdomain. For example, if your URL is |
Agent EmailRequired | text | Enter the email address used to log into your account. Note that this account must be assigned the |
API TokenRequired | password | Enter your API token. To generate a token, click on your Profile Icon in the bottom left, select Settings, and navigate to API Tokens. Click Create Token to generate a new key. Ensure you copy it immediately as it will not be shown again. |
Connect Gladly to popular apps on WEXTL
Enter a name of the other app you want to sync with Gladly below. Click on selected app to explore integration options with Gladly. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Gladly integration
Select Watch Business Hours trigger from Gladly - this will be a starting point in your automation. Whenever event happens in Gladly, workflow will start [7] from Watch Business Hours node.
Search for Delete Business Hours, connect it as the next step of integration sequence. You can use filters between Watch Business Hours and Delete Business Hours, so only important data pass from Watch Business Hours to the next step. WEXTL gives you full control over the process of Gladly automation. All parts of workflow are visible on the canvas [4].
Gladly on WEXTL has 43 modules for crafting support automations. Explore Gladly documentation for more.
Video slide demonstrates how Watch Business Hours and Delete Business Hours [6] nodes are used in Gladly workflow.
Frequently asked questions
Common questions about automating Gladly in your workflows.
Gladly has 2 triggers, including "Watch Business Hours" and "Watch Events". Triggers are start points of the workflow, and automations may start from them.
Integration has 41 actions, including "Get a Conversation", "Get a Note", and "Get a Task", and more. Refer to our Gladly Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Gladly integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Gladly official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Gladly provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Gladly or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Gladly inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Gladly modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Gladly integration.
- Gladly integration source code, module specs and credentials implementation.
- Internal Gladly integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Gladly vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Gladly App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation