Aircall Integration

Business phone system for teams, with calls, messages, and AI notes. Route Aircall messages and channel activity into workflows that keep your teams and systems in sync. When Watch Action Items arrives, automatically update CRM, tickets, docs, or other tools.

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Supported triggers and actions for Aircall integration

Triggers can detect changes in Aircall and run actions that can create, search or modify data inside Aircall automatically [3] — exactly how you set them.

Watch Action ItemsTriggers when an action item is created for a call.
Watch AI Messaging De-escalatedTriggers when an AI messaging escalation is resolved.
Watch AI Messaging EscalatedTriggers when the AI messaging agent hands a conversation to a person.
Watch AI Voice Agent EndedTriggers when an AI voice agent ends a call.
Watch AI Voice Agent EscalatedTriggers when an AI voice agent transfers a call to a person.
Watch AI Voice Agent StartedTriggers when an AI voice agent starts a call.
Watch AI Voice Agent SummariesTriggers when an AI voice agent has collected the intake answers.
Watch Analytics Exports FailedTriggers when an analytics export fails.
Watch Analytics Exports ReadyTriggers when an analytics export is ready to download.
Watch Call CommentsTriggers when a comment is added to a call.
Watch Call EvaluationsTriggers when a call evaluation is created.
Watch Call Evaluations UpdatedTriggers when a call evaluation is updated.
Watch Call Recordings ReadyTriggers when a call recording or voicemail file is ready.
Watch Calls AnsweredTriggers when an agent answers an inbound call.
Watch Calls ArchivedTriggers when a call is archived.
Watch Calls AssignedTriggers when a call is assigned to an agent.
Watch Calls DeclinedTriggers when an agent declines an inbound call.
Watch Calls EndedTriggers when a call has finished and the final details are ready.
Watch Call SentimentTriggers when sentiment is ready for a call.
Watch Calls Hung UpTriggers when a call is hung up.
Watch Calls Off HoldTriggers when a call is taken off hold.
Watch Calls On HoldTriggers when a call is put on hold.
Watch Calls RingingTriggers when a call starts ringing for an agent or a team.
Watch Calls StartedTriggers when a call starts.
Watch Calls TaggedTriggers when a tag is added to a call.
Watch Calls TransferredTriggers when a call is transferred.
Watch Calls Transferred ExternallyTriggers when a call is transferred to an external number.
Watch Call SummariesTriggers when a call summary is ready.
Watch Calls UntaggedTriggers when a tag is removed from a call.
Watch Call TopicsTriggers when topics are ready for a call.
Watch Campaign Contacts AddedTriggers when a contact enters a campaign queue.
Watch Campaign Contacts RemovedTriggers when a contact leaves a campaign queue.
Watch Campaign Outcomes RecordedTriggers when a campaign call gets an outcome.
Watch Campaign StatusTriggers when a campaign changes status.
Watch Contacts CreatedTriggers when a contact is created.
Watch Contacts DeletedTriggers when a contact is deleted.
Watch Contacts UpdatedTriggers when a contact is updated.
Watch Custom SummariesTriggers when a custom summary is created.
Watch Custom Summaries UpdatedTriggers when a custom summary is updated.
Watch Group Messages ReceivedTriggers when a group message is received.
Watch Group Messages SentTriggers when a group message is sent.
Watch Group Message StatusTriggers when a group message status changes.
Watch Integration DeletedTriggers when the integration is deleted.
Watch IVR SelectionsTriggers when a caller chooses an IVR option.
Watch Live Transcript LinesTriggers when a live transcript line arrives during a call.
Watch Messages ReceivedTriggers when a message is received.
Watch Messages SentTriggers when a message is sent.
Watch Message StatusTriggers when a message status changes.
Watch Numbers ClosedTriggers when a phone number closes for the day.
Watch Numbers CreatedTriggers when a phone number is created.
Watch Numbers DeletedTriggers when a phone number is deleted.
Watch Numbers OpenedTriggers when a phone number opens for the day.
Watch Playbook ResultsTriggers when a playbook result is created.
Watch Playbook Results UpdatedTriggers when a playbook result is updated.
Watch TranscriptionsTriggers when a transcription is ready.
Watch Transfers UnsuccessfulTriggers when a call transfer does not complete.
Watch Users AvailableTriggers when a user becomes available for their working hours.
Watch Users ConnectedTriggers when a user opens the workspace.
Watch Users CreatedTriggers when a user is invited.
Watch Users DeletedTriggers when a user is deleted.
Watch Users DisconnectedTriggers when a user closes the workspace.
Watch Users UnavailableTriggers when a user becomes unavailable for their working hours.
Watch Voicemails LeftTriggers when a caller leaves a voicemail.
Watch Wrap-up EndedTriggers when a user finishes wrap-up time.
Watch Wrap-up StartedTriggers when a user starts wrap-up time.
Get a CallReturns a single call.
Get a Call SummaryReturns the summary of a call.
Get a Call TranscriptionReturns the transcription of a call.
Get a CampaignReturns a single outbound campaign.
Get a Campaign Contact ImportReturns a campaign contact import.
Get a Campaign OutcomeReturns a single campaign outcome.
Get a ContactReturns a single contact.
Get a Custom SummaryReturns the custom summary of a call.
Get a Dialer CampaignReturns a user's dialer campaign.
Get an Analytics Report ExportReturns an analytics report export.
Get a NumberReturns a single phone number.
Get a Number ConfigurationReturns the message configuration of a number.
Get a Playbook ResultReturns the playbook result of a call.
Get a Realtime TranscriptionReturns the realtime transcription of a call.
Get a TagReturns a single tag.
Get a TeamReturns a single team.
Get a TrackerReturns a tracker and the calls that match it.
Get a UserReturns a single user.
Get Call Action ItemsReturns the action items of a call.
Get Call EvaluationsReturns the evaluations of a call.
Get Call SentimentsReturns the sentiment of a call.
Get Call TopicsReturns the topics of a call.
Get Campaign StatisticsReturns statistics for a campaign.
Get Number Registration StatusReturns the registration status of a phone number.
Get Predicted CSATReturns the predicted satisfaction score for a call.
Get the CompanyReturns the company on this connection.
Get the IntegrationReturns the integration on this connection.
Get User AvailabilityReturns whether a user is available.
Get WhatsApp Line StatusReturns the WhatsApp status of a number.
List a User's NumbersRetrieves the numbers assigned to a user.
List CallsRetrieves a list of calls.
List Campaign AgentsRetrieves the agents who can dial a campaign.
List Campaign Call OutcomesRetrieves recorded outcomes for a campaign.
List Campaign Contact Import RowsRetrieves the rows of a campaign contact import.
List Campaign ContactsRetrieves the contacts in a campaign.
List Campaign Eligible NumbersRetrieves numbers that a campaign may use as caller id.
List Campaign LinesRetrieves the numbers a campaign dials from.
List Campaign OutcomesRetrieves the campaign outcomes on the account.
List Campaign Queue ItemsRetrieves the dial queue for a campaign.
List CampaignsRetrieves a list of outbound campaigns.
List Campaign TeamsRetrieves the teams assigned to a campaign.
List Campaign UsersRetrieves the users assigned to a campaign.
List ContactsRetrieves a list of contacts.
List Dialer Campaign Phone NumbersRetrieves the phone numbers in a dialer campaign.
List NumbersRetrieves a list of phone numbers.
List SMS TemplatesRetrieves SMS templates.
List TagsRetrieves a list of tags.
List TeamsRetrieves a list of teams.
List TrackersRetrieves the trackers on the account.
List User AvailabilityRetrieves availability for users.
List UsersRetrieves a list of users.
List WhatsApp TemplatesRetrieves WhatsApp templates for a number.
Search CallsRetrieves calls that match a search.
Search ContactsRetrieves contacts that match a phone number or email.
Add a Campaign Call OutcomeRecords an outcome on a campaign call.
Add a Comment to a CallAdds a comment to a call.
Add an Email to a ContactAdds an email address to a contact.
Add a Phone Number to a ContactAdds a phone number to a contact.
Add a User to a TeamAdds a user to a team.
Add Contacts to a CampaignAdds contacts to a campaign queue.
Add Imported Contacts to a CampaignAdds the valid imported contacts to a campaign queue.
Add Insight Cards to a CallAdds an insight card to a live call.
Add Phone Numbers to a Dialer CampaignAdds phone numbers to a dialer campaign.
Add Tags to a CallAdds tags to a call.
Add Teams to a CampaignAdds teams to a campaign.
Add Users to a CampaignAdds users to a campaign.
Archive a CallArchives a call.
Archive a CampaignArchives an outbound campaign.
Create a CampaignCreates an outbound campaign.
Create a Campaign Contact ImportCreates a contact import and returns an upload address.
Create a Campaign OutcomeCreates a campaign outcome.
Create a ContactCreates a contact.
Create a Copy of a CampaignCreates a copy of an outbound campaign.
Create a Dialer CampaignCreates a dialer campaign for a user.
Create an Analytics Report ExportCreates an analytics report export.
Create a Number ConfigurationConfigures a number for messages sent outside the inbox.
Create a TagCreates a tag.
Create a TeamCreates a team.
Create a UserCreates a user.
Delete a Call RecordingDeletes the recording on a call.
Delete a Call VoicemailDeletes the voicemail on a call.
Delete a CampaignDeletes an outbound campaign.
Delete a Campaign OutcomeDeletes a campaign outcome.
Delete a ContactDeletes a contact.
Delete a Contact EmailDeletes an email address from a contact.
Delete a Contact Phone NumberDeletes a phone number from a contact.
Delete a Dialer CampaignDeletes a user's dialer campaign.
Delete a Dialer Campaign Phone NumberDeletes a phone number from a dialer campaign.
Delete a Number ConfigurationDeletes the message configuration of a number.
Delete a TagDeletes a tag.
Delete a TeamDeletes a team.
Delete a UserDeletes a user.
Dial a Phone NumberDials a phone number in the Aircall app.
Disable an IntegrationTurns the integration off.
Enable an IntegrationTurns the integration on.
Launch a CampaignLaunches an outbound campaign.
Make an API CallPerforms an arbitrary authorized API call.
Move a Campaign Queue ItemMoves a campaign queue item up, down, to the top, or to the bottom.
Pause a CampaignPauses an outbound campaign.
Pause Call RecordingPauses recording on a live call.
Remove a Contact from a CampaignRemoves a contact from a campaign queue.
Remove a Team from a CampaignRemoves a team from a campaign.
Remove a User from a CampaignRemoves a user from a campaign.
Remove a User from a TeamRemoves a user from a team.
Reschedule a Campaign Queue ItemReschedules a campaign queue item.
Resume a CampaignResumes an outbound campaign.
Resume Call RecordingResumes recording on a live call.
Send a Group Message in an Agent ConversationSends a group text into an agent conversation.
Send a Group Message Skipping the InboxSends a group message without storing it in the inbox.
Send a Message in an Agent ConversationSends a text message into an agent conversation.
Send a Message Skipping the InboxSends a message without storing it in the inbox.
Send a WhatsApp Message in an Agent ConversationSends a WhatsApp message into an agent conversation.
Send a WhatsApp Message Skipping the InboxSends a WhatsApp message without storing it in the inbox.
Start an AI Voice Agent CallStarts an outbound call from an AI voice agent.
Start an Outbound CallStarts an outbound call from a user.
Transfer a CallTransfers a live call.
Unarchive a CallUnarchives a call.
Update a CampaignUpdates an outbound campaign.
Update a Campaign OutcomeUpdates a campaign outcome.
Update a ContactUpdates a contact.
Update a Contact EmailUpdates an email address on a contact.
Update a Contact Phone NumberUpdates a phone number on a contact.
Update a NumberUpdates a phone number.
Update a Number's Music and MessagesUpdates the audio prompts on a phone number.
Update a TagUpdates a tag.
Update a UserUpdates a user.

How to integrate Aircall in automation workflow?

3 simple steps to make your Aircall connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Aircall in workflow

Pick Aircall app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Aircall

When prompted, authorize access to Aircall in WEXTL once. Aircall credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Aircall account. Approve?

STEP 3

Build a workflow

Build your workflow with Aircall yourself or with WEXTL® AI Builder. Connect Aircall to any available integrations [5], or use HTTP node to go beyond them.

Aircall

How Aircall connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Aircall app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Aircall supports.

Full Aircall API documentation

The following table illustrates what fields Aircall integration require during authorization flow inside our workflow builder [4].

Demonstration of Aircall connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
API IDRequired	password	In Aircall, open Integrations, then API keys, and generate a key. Copy the API ID. It is the username for this connection.
API TokenRequired	password	On that same API keys screen, copy the API token when it is shown. Aircall shows it once. It is the password for this connection.

Connect Aircall to popular apps on WEXTL

Enter a name of the other app you want to sync with Aircall below. Click on selected app to explore integration options with Aircall. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Aircall integration

Select Watch Campaign Contacts Added trigger from Aircall - this will be a starting point in your automation. Whenever event happens in Aircall, workflow will start [7] from Watch Campaign Contacts Added node.

Search for Add a Campaign Call Outcome, connect it as the next step of integration sequence. You can use filters between Watch Campaign Contacts Added and Add a Campaign Call Outcome, so only important data pass from Watch Campaign Contacts Added to the next step. WEXTL gives you full control over the process of Aircall automation. All parts of workflow are visible on the canvas [4].

Aircall on WEXTL has 191 modules for combining communication automations. Explore Aircall documentation for more.

Aircall

Watch Campaign Contacts Added

Cisco Webex

Performs action

Cisco Webex

Triggers

Aircall

Add a Campaign Call Outcome

Demonstration of how visual Aircall automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Aircall in your workflows.

Aircall has 65 triggers, including "Watch Action Items", "Watch AI Messaging De-escalated", and "Watch AI Messaging Escalated", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 126 actions, including "Get a Call", "Get a Call Summary", and "Get a Call Transcription", and more. Refer to our Aircall Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Aircall integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Aircall official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Aircall provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Aircall or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Aircall inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Aircall modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Aircall integration.

Aircall integration source code, module specs and credentials implementation.
Internal Aircall integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Aircall vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Aircall App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Aircall Integration

Supported triggers and actions for Aircall integration