STEP 1
Connect CallTrackingMetrics and Dialpad
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CallTrackingMetrics and Dialpad Integration
Connect CallTrackingMetrics and Dialpad to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CallTrackingMetrics and Dialpad
Detailed info you need to know about CallTrackingMetrics and Dialpad integrations in WEXTL. Explore which modules apps support and how you connect them.
CallTrackingMetrics
Call tracking for businesses, with numbers, texts, and routing. [5]
How to connect CallTrackingMetrics to Dialpad
Set up your CallTrackingMetrics and Dialpad integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CallTrackingMetrics and Dialpad nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CallTrackingMetrics and Dialpad. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CallTrackingMetrics and Dialpad work in WEXTL?
WEXTL exposes actions and triggers for CallTrackingMetrics and Dialpad that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CallTrackingMetrics triggersDialpad actions
CallTrackingMetrics modules
- Add a Contact to a ListAdds a contact to a contact list.
- Add Agent to a QueueUpdates add agent to a queue.
- Add a Lead Reactor TaskAdds a task to a lead reactor.
- Add an Activity CommentAdds a comment on an activity.
- Add an Opt-Out NumberAdds a phone number that must not be texted.
- Add a Tag to an ActivityAdds one tag to an activity.
- Add a Tracking Number to a Tracking SourceAdds a tracking number to a tracking source.
- Add Numbers to a DialerAdds phone numbers for a dialer to call.
- Add Receiving Number to Tracking NumberAdds receiving number to tracking number.
- Add Tracking Number to Target NumberAdds tracking number to target number.
- Assign an Agent to a CallAssigns an agent to a queued call.
- Block a Caller from a CallBlocks the caller on a specific activity.
- Block a NumberBlocks a phone number from calling the account.
- Buy a NumberBuys a phone number for an account.
- Buy a Number by Area CodeBuys a phone number in an area code.
- Cancel an AccountCancels a sub-account and releases its tracking numbers.
- Check a Contact in a ListChecks whether a phone number is already in a contact list.
- Create a Call SettingCreates a call setting for recordings and whispers.
- Create a Call TriggerCreates a call trigger.
- Create a Change NotificationCreates a notification that posts account changes to a URL.
- Create a Contact ListCreates a contact list.
- Create a DialerCreates a progressive or predictive dialer.
- Create a Do Not Call NumberCreates a do not call number.
- Create a Geo RouterCreates a geo router.
- Create a Lead ReactorCreates a lead reactor.
- Create an AccountCreates a sub-account with shared billing or with the customer's own card.
- Create a QueueCreates a call queue.
- Create a Receiving NumberCreates a receiving number.
- Create a ScheduleCreates a weekly schedule.
- Create a Smart RouterCreates a smart router.
- Create a Target NumberCreates a target number.
- Create a Tracking SourceCreates a tracking source.
- Create a UserCreates a user and sets their role on the account.
- Create a User GroupCreates a user group.
- Create a Voice MenuCreates a voice menu.
- Create a Voice Menu ItemCreates a keypress option on a voice menu.
- Delete a Call RecordingDeletes the recording stored on a call.
- Delete a Call SettingDeletes a call setting.
- Delete a Call TranscriptionDeletes the transcript stored on a call.
- Delete a Call TriggerDeletes a call trigger.
- Delete a Change NotificationDeletes a change notification.
- Delete a Contact ListDeletes a contact list.
- Delete a Do Not Call NumberDeletes a do not call number.
- Delete a Lead ReactorDeletes a lead reactor.
- Delete a Lead Reactor TaskDeletes a task from a lead reactor.
- Delete All Contacts from a Contact ListDeletes all contacts from a contact list.
- Delete an Activity CommentDeletes a comment from an activity.
- Delete a Receiving NumberDeletes a receiving number.
- Delete a SaleDeletes the sale recorded on an activity.
- Delete a ScheduleDeletes a schedule.
Dialpad modules
- Add a Call ParticipantsAdds another participant to a call. Valid methods to add are by phone or by target.
- Add Channel MemberAdds a user to a channel.
- Assign a Call OperatorsAssigns an operator to a call queued in a contact center.
- Assign Access ControlAssigns a user to an access control policy.
- Assign a Custom IVRAssigns an already-created IVR recording to a target for a given IVR type.
- Assign a NumberAssigns a specific phone number to a target.
- Blocked NumberBlocks the given phone numbers company-wide.
- Create a Agent StatusCreates an agent status event subscription for your company.
- Create a Call CenterCreate a new call center in the specified office. Requires name and office_id.
- Create a Call EventCreates a call event subscription.
- Create a Call RouterCreates a new API-based call router.
- Create a ChannelCreates a new channel.
- Create a ContactCreates a new contact.
- Create a Custom IVRCreates a new custom IVR recording for a target.
- Create a DepartmentCreate a new department in the specified office.
- Create a DispositionCreates a disposition for an office.
- Create a MeetingCreates a Dialpad meeting.
- Create a Meeting RoomCreates a meeting room (personal or unique meeting).
- Create a Meeting ScheduleCreates a new scheduled message that will be sent at the specified time.
- Create an Access ControlCreates a new custom access control policy.
- Create an OfficeCreates a secondary office.
- Create a UserCreates a new user.
- Delete a Agent StatusDeletes an agent status event subscription by id.
- Delete a Call CenterDeletes a call center by id.
- Delete a Call EventDeletes a call event subscription by id.
- Delete a Call RouterDeletes the API call router with the given ID.
- Delete a ChannelDeletes a channel by id.
- Delete a ContactDeletes a contact by id.
- Delete a Custom IVRUn-assigns an IVR recording from a target for a given IVR type and deletes the recording.
- Delete a DepartmentPermanently delete a department.
- Delete a DispositionDeletes the disposition by id.
- Delete a MeetingDeletes a Dialpad meeting.
- Delete a Meeting ScheduleDeletes (cancels) a scheduled message. The message will not be sent.
- Delete an Access ControlDeletes a policy by marking the state as deleted, and removing all associated users.
- Delete a UserDeletes a user by id.
- Get a Agent StatusGets an agent status event subscription by id.
- Get a Bulk MessageGets a single bulk message by ID.
- Get a CallGet call status and detailed information for a concluded call.
- Get a Call CenterGets a call center by id.
- Get a Call EventGets a call event subscription by id.
- Get a Call RouterGets the API call router with the given ID.
- Get a ChannelGet channel by id.
- Get a ContactGets a contact by id.
- Get a DepartmentGets a department by id.
- Get a DeviceGet details of a specific device.
- Get a DispositionGets a disposition by id.
- Get a MeetingGets a Dialpad meeting.
- Get a Meeting ScheduleGets a single scheduled message by ID.
- Get an Access ControlGet a specific access control policy's details.
- Get an OfficeGets an office by id.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CallTrackingMetrics and Dialpad integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CallTrackingMetrics and Dialpad.
Connect your CallTrackingMetrics and Dialpad accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CallTrackingMetrics's "Watch Activity" fires, WEXTL can "Add a Call Participants" in Dialpad. CallTrackingMetrics has 1 trigger (including Watch Activity); Dialpad has 107 actions (including Add a Call Participants, Add Channel Member, and Assign a Call Operators). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CallTrackingMetrics-to-Dialpad automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CallTrackingMetrics (or Dialpad) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CallTrackingMetrics + Dialpad automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CallTrackingMetrics and Dialpad integration.
- CallTrackingMetrics and Dialpad integration source code, module specs and credentials implementation.
- Our CallTrackingMetrics and Dialpad integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CallTrackingMetrics and Dialpad — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CallTrackingMetrics integration information
- Dialpad integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library