Dialpad Integration

Business phone system for calls, messages, contacts, and call recordings. Use Dialpad as a communication layer for triggering workflows and sending context where it belongs. Start from Watch Access Control Policies, then follow with Get a Agent Status or Get a Bulk Message.

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Supported triggers and actions for Dialpad integration

Triggers can detect changes in Dialpad and run actions that can create, search or modify data inside Dialpad automatically [3] — exactly how you set them.

Watch Access Control PoliciesTriggers when a new access control policy object is created.
Watch DevicesTriggers when a new user device is created.
Watch EventsWatch for a Dialpad webhook event.
Watch SchedulesTriggers on a new message schedules.
Watch ScorecardsTriggers on a new scorecard object.
Watch UsersTriggers on a new user object.
Get a Agent StatusGets an agent status event subscription by id.
Get a Bulk MessageGets a single bulk message by ID.
Get a CallGet call status and detailed information for a concluded call.
Get a Call CenterGets a call center by id.
Get a Call EventGets a call event subscription by id.
Get a Call RouterGets the API call router with the given ID.
Get a ChannelGet channel by id.
Get a ContactGets a contact by id.
Get a DepartmentGets a department by id.
Get a DeviceGet details of a specific device.
Get a DispositionGets a disposition by id.
Get a MeetingGets a Dialpad meeting.
Get a Meeting ScheduleGets a single scheduled message by ID.
Get an Access ControlGet a specific access control policy's details.
Get an OfficeGets an office by id.
Get a NumberGets the details of a single phone numbe.
Get a ScorecardGets a scorecard by id.
Get a UserGet a user by id.
Get Blocked NumberChecks whether a single phone number is blocked company-wide.
Get Primary OfficeGets the primary office for the company.
List Access Control PoliciesGets all access control policies belonging to the company.
List Agent StatusGets a list of all the agent status event subscriptions of a company.
List AssigmnentsLists all users assigned to this access control policy.
List Blocked NumbersLists the phone numbers blocked company-wide.
List Bulk MessagesLists all bulk messages for the authenticated user.
List CallbacksLists the callback requests waiting in a call center's queue.
List Call CentersGets all the call centers for the company.
List Call EventsGets a list of all the call event subscriptions of a company or of a target.
List Call RoutersLists all of the API call routers for a given company or office.
List CallsProvides a paginated list of calls matching the specified filter parameters.
List ChannelsLists all channels in the company.
List ContactsGets company shared contacts, or user's local contacts if owner_id is provided.
List Custom IVRLists the custom IVR recordings.
List DepartmentsGets all the departments in the company.
List DevicesList registered devices for a user, including desk phones, softphones,.
List DispositionsGets a list of dispositions by a target.
List Meeting RoomsLists all conference rooms.
List MeetingsLists all Dialpad meetings for a specified user.
List Meeting SummaryLists summaries of meetings that have occurred in the specified meeting room.
List NumbersLists the phone numbers in your company,.
List OfficesGets the offices in the company.
List SchedulesLists all active scheduled messages for the authenticated user.
List Score CardsGets a list of scorecards of a target.
List UsersGets company users, optionally filtering by email.
Add a Call ParticipantsAdds another participant to a call. Valid methods to add are by phone or by target.
Add Channel MemberAdds a user to a channel.
Assign a Call OperatorsAssigns an operator to a call queued in a contact center.
Assign Access ControlAssigns a user to an access control policy.
Assign a Custom IVRAssigns an already-created IVR recording to a target for a given IVR type.
Assign a NumberAssigns a specific phone number to a target.
Blocked NumberBlocks the given phone numbers company-wide.
Create a Agent StatusCreates an agent status event subscription for your company.
Create a Call CenterCreate a new call center in the specified office. Requires name and office_id.
Create a Call EventCreates a call event subscription.
Create a Call RouterCreates a new API-based call router.
Create a ChannelCreates a new channel.
Create a ContactCreates a new contact.
Create a Custom IVRCreates a new custom IVR recording for a target.
Create a DepartmentCreate a new department in the specified office.
Create a DispositionCreates a disposition for an office.
Create a MeetingCreates a Dialpad meeting.
Create a Meeting RoomCreates a meeting room (personal or unique meeting).
Create a Meeting ScheduleCreates a new scheduled message that will be sent at the specified time.
Create an Access ControlCreates a new custom access control policy.
Create an OfficeCreates a secondary office.
Create a UserCreates a new user.
Delete a Agent StatusDeletes an agent status event subscription by id.
Delete a Call CenterDeletes a call center by id.
Delete a Call EventDeletes a call event subscription by id.
Delete a Call RouterDeletes the API call router with the given ID.
Delete a ChannelDeletes a channel by id.
Delete a ContactDeletes a contact by id.
Delete a Custom IVRUn-assigns an IVR recording from a target for a given IVR type and deletes the recording.
Delete a DepartmentPermanently delete a department.
Delete a DispositionDeletes the disposition by id.
Delete a MeetingDeletes a Dialpad meeting.
Delete a Meeting ScheduleDeletes (cancels) a scheduled message. The message will not be sent.
Delete an Access ControlDeletes a policy by marking the state as deleted, and removing all associated users.
Delete a UserDeletes a user by id.
Initiate a Call Via IVRInitiates an outbound call to ring an IVR Workflow.
Initiate a Call Via RingInitiates an outbound call to ring all devices (or a single specified device).
Make an API CallPerform an arbitrary authorized API request to Dialpad API.
Remove Call OperatorRemoves an operator from a call center.
Request CallbackRequests a call back to a given number by an operator in a given call center.
Send a Bulk MessagesSends a bulk message to multiple recipients (up to 50).
Send a Meeting ScheduleImmediately sends a scheduled message and deletes the schedule.
Send an SMS MessageSends an SMS message to a phone number or to a Dialpad channel on behalf of a user.
Send FaxSends a fax to a phone number.
Transfer CallTransfers call to another recipient.
Unassign Access ControlUnassigns one or all target groups associated with the user for an access control policy.
Unassign a NumberUn-assigns a phone number from its target.
Unblocked NumberUnblocks the given phone numbers company-wid.
Update a Agent StatusUpdates an agent status event subscription by id.
Update a Bulk MessagesUpdates a bulk message text and/or media. Supports partial updates.
Update a Call CenterUpdates a call center by id.
Update a Call EventUpdates a call event subscription by id.
Update a Call RouterUpdates the API call router with the given ID.
Update a ContactUpdates the provided fields for an existing contact.
Update a Custom IVRRenames an existing IVR recording or changes its description.
Update a DepartmentUpdates an existing department.
Update a DispositionUpdates the disposition by id.
Update a MeetingUpdates a Dialpad meeting.
Update a Meeting ScheduleUpdates an existing scheduled message.
Update an Access ControlUpdates the provided fields for an existing access control policy.
Update an OfficeUpdates an office's business hours.
Update a UserUpdates the provided fields for an existing user.
Validate a CallbackPerforms a dry run of a callback request without adding it to the call center queue.

How to integrate Dialpad in automation workflow?

3 simple steps to make your Dialpad connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Dialpad in workflow

Pick Dialpad app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Dialpad

When prompted, authorize access to Dialpad in WEXTL once. Dialpad credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Dialpad account. Approve?

STEP 3

Build a workflow

Build your workflow with Dialpad yourself or with WEXTL® AI Builder. Connect Dialpad to any available integrations [5], or use HTTP node to go beyond them.

Dialpad

How Dialpad connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Dialpad app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Dialpad supports.

Full Dialpad API documentation

The following table illustrates what fields Dialpad integration require during authorization flow inside our workflow builder [4].

Demonstration of Dialpad connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
API KeyRequired	password	Log into dashboard → Admin Settings → My Company → Authentication → API Keys, select Add Key, configure the key, and click Save.

Connect Dialpad to popular apps on WEXTL

Enter a name of the other app you want to sync with Dialpad below. Click on selected app to explore integration options with Dialpad. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Dialpad integration

Select Watch Access Control Policies trigger from Dialpad - this will be a starting point in your automation. Whenever event happens in Dialpad, workflow will start [7] from Watch Access Control Policies node.

Search for Create an Access Control, connect it as the next step of integration sequence. You can use filters between Watch Access Control Policies and Create an Access Control, so only important data pass from Watch Access Control Policies to the next step. WEXTL gives you full control over the process of Dialpad automation. All parts of workflow are visible on the canvas [4].

Dialpad on WEXTL has 113 modules for combining communication automations. Explore Dialpad documentation for more.

Dialpad

Watch Access Control Policies

Aircall

Performs action

Aircall

Triggers

Dialpad

Create an Access Control

Demonstration of how visual Dialpad automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Dialpad in your workflows.

Dialpad has 6 triggers, including "Watch Access Control Policies", "Watch Devices", and "Watch Events", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 107 actions, including "Get a Agent Status", "Get a Bulk Message", and "Get a Call", and more. Refer to our Dialpad Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Dialpad integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Dialpad official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Dialpad provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Dialpad or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Dialpad inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Dialpad modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Dialpad integration.

Dialpad integration source code, module specs and credentials implementation.
Internal Dialpad integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Dialpad vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Dialpad App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Dialpad Integration

Supported triggers and actions for Dialpad integration