CallTrackingMetrics Integration

Call tracking for businesses, with numbers, texts, and routing. Connect CallTrackingMetrics conversations to the systems your team already uses every day. When Watch Activity lands, react with Check a Contact in a List or Dial Route Details for Tracking Number.

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Supported triggers and actions for CallTrackingMetrics integration

Triggers can detect changes in CallTrackingMetrics and run actions that can create, search or modify data inside CallTrackingMetrics automatically [3] — exactly how you set them.

Watch ActivityTriggers when a call, text, or form reaches the chosen moment. The same event can arrive more than once and may start multiple runs.
Check a Contact in a ListChecks whether a phone number is already in a contact list.
Dial Route Details for Tracking NumberReturns dial route details for tracking number.
Get a Call SettingReturns a single call setting.
Get a Call TranscriptionReturns the transcript of a call recording.
Get a Call TriggerReturns a single call trigger.
Get Account StatusReturns whether an account is active, stopped, or paused.
Get Account Tracking ScriptsReturns the website tracking script and the Google Ads script.
Get a Contact ListReturns one contact list, including how many contacts it holds.
Get Activity MappingReturns the field layout of activity records.
Get a Custom FieldReturns a single custom field.
Get a DialerReturns a single dialer.
Get a FormReactorReturns a single FormReactor.
Get AgencyReturns the agency name and id.
Get Agent EventsRetrieves one agent's status events for a time range.
Get Agent Phone StatusReturns an agent's current phone status.
Get Agent UtilizationRetrieves agent status totals for a time range.
Get a Geo RouterReturns a single geo router.
Get an AccountReturns one account's profile and totals.
Get an ActivityReturns one call, text, chat, or form.
Get a Receiving NumberReturns a single receiving number.
Get a Report SeriesRetrieves aggregated totals for calls, texts, or forms.
Get a SaleReturns the sale recorded on an activity.
Get a ScheduleReturns a single schedule.
Get a Smart RouterReturns a single smart router.
Get a Target NumberReturns a single target number.
Get a Text MessageReturns a single text message.
Get a Tracking NumberReturns a single tracking number.
Get a Tracking SourceReturns a single tracking source.
Get a UserReturns a single user.
Get a Voice MenuReturns a single voice menu.
Get Dialer StatusReturns whether a dialer is running.
Get the Default Call SettingReturns the call setting the account uses by default.
Get Tracking Script SettingsReturns the tracking-script settings for an account.
Get Usage LogsRetrieves usage totals for a date range.
List AccountsRetrieves a list of accounts.
List Active Account IDs And NamesRetrieves a list of active account ids and names.
List ActivitiesRetrieves calls, texts, chats, and forms for an account.
List AgentsRetrieves a list of agents.
List Agents by StatusRetrieves agents filtered by a status.
List All Smart RoutersRetrieves a list of all smart routers.
List Blocked NumbersRetrieves a list of blocked numbers.
List Call SettingsRetrieves a list of call settings.
List Call TriggersRetrieves the account's call triggers.
List Change NotificationsRetrieves a list of change notifications.
List Contact ListsRetrieves the contact lists on an account.
List Contacts in a ListRetrieves the contacts in one contact list.
List Custom FieldsRetrieves a list of custom fields.
List DialersRetrieves a list of dialers.
List Do Not Call NumbersRetrieves a list of do not call numbers.
List FormReactorsRetrieves the FormReactors on an account.
List Geo RoutersRetrieves a list of geo routers.
List Numbers Assigned And Available To Assign To A Call SettingRetrieves a list of numbers assigned and available to assign to a call setting.
List Numbers In DialerRetrieves a list of numbers in dialer.
List Opt Out Text/smsRetrieves a list of opt out text/sms.
List QueuesRetrieves a list of queues.
List Receiving NumbersRetrieves a list of receiving numbers.
List SchedulesRetrieves a list of schedules.
List SMS MessagesRetrieves a list of sms messages.
List Target NumbersRetrieves a list of target numbers.
List Tracking NumbersRetrieves a list of tracking numbers.
List Tracking SourcesRetrieves a list of tracking sources.
List User GroupsRetrieves a list of user groups.
List UsersRetrieves a list of users.
List Voice Menu ItemsRetrieves a list of voice menu items.
List Voice MenusRetrieves a list of voice menus.
Look Up RecordsLooks up records of one type in an account.
Opt Out Text/sms DetailsReturns opt out text/sms details.
Pause a Geo Router NumberPauses one receiving number on a geo router.
Resume a Geo Router NumberResumes one receiving number on a geo router.
Search ActivitiesSearches calls, texts, chats, and forms.
Search Available NumbersSearches for phone numbers that can be purchased.
Voice Menu Item DetailsReturns voice menu item details.
Add a Contact to a ListAdds a contact to a contact list.
Add Agent to a QueueUpdates add agent to a queue.
Add a Lead Reactor TaskAdds a task to a lead reactor.
Add an Activity CommentAdds a comment on an activity.
Add an Opt-Out NumberAdds a phone number that must not be texted.
Add a Tag to an ActivityAdds one tag to an activity.
Add a Tracking Number to a Tracking SourceAdds a tracking number to a tracking source.
Add Numbers to a DialerAdds phone numbers for a dialer to call.
Add Receiving Number to Tracking NumberAdds receiving number to tracking number.
Add Tracking Number to Target NumberAdds tracking number to target number.
Assign an Agent to a CallAssigns an agent to a queued call.
Block a Caller from a CallBlocks the caller on a specific activity.
Block a NumberBlocks a phone number from calling the account.
Buy a NumberBuys a phone number for an account.
Buy a Number by Area CodeBuys a phone number in an area code.
Cancel an AccountCancels a sub-account and releases its tracking numbers.
Create a Call SettingCreates a call setting for recordings and whispers.
Create a Call TriggerCreates a call trigger.
Create a Change NotificationCreates a notification that posts account changes to a URL.
Create a Contact ListCreates a contact list.
Create a DialerCreates a progressive or predictive dialer.
Create a Do Not Call NumberCreates a do not call number.
Create a Geo RouterCreates a geo router.
Create a Lead ReactorCreates a lead reactor.
Create an AccountCreates a sub-account with shared billing or with the customer's own card.
Create a QueueCreates a call queue.
Create a Receiving NumberCreates a receiving number.
Create a ScheduleCreates a weekly schedule.
Create a Smart RouterCreates a smart router.
Create a Target NumberCreates a target number.
Create a Tracking SourceCreates a tracking source.
Create a UserCreates a user and sets their role on the account.
Create a User GroupCreates a user group.
Create a Voice MenuCreates a voice menu.
Create a Voice Menu ItemCreates a keypress option on a voice menu.
Delete a Call RecordingDeletes the recording stored on a call.
Delete a Call SettingDeletes a call setting.
Delete a Call TranscriptionDeletes the transcript stored on a call.
Delete a Call TriggerDeletes a call trigger.
Delete a Change NotificationDeletes a change notification.
Delete a Contact ListDeletes a contact list.
Delete a Do Not Call NumberDeletes a do not call number.
Delete a Lead ReactorDeletes a lead reactor.
Delete a Lead Reactor TaskDeletes a task from a lead reactor.
Delete All Contacts from a Contact ListDeletes all contacts from a contact list.
Delete an Activity CommentDeletes a comment from an activity.
Delete a Receiving NumberDeletes a receiving number.
Delete a SaleDeletes the sale recorded on an activity.
Delete a ScheduleDeletes a schedule.
Delete a Smart RouterDeletes a smart router.
Delete a Target NumberDeletes a target number.
Delete a Tracking NumberReleases a tracking number from the account.
Delete a Tracking SourceDeletes a tracking source.
Delete a User GroupDeletes a user group.
Delete a Voice MenuDeletes a voice menu.
Delete a Voice Menu ItemDeletes a keypress option from a voice menu.
Delete Contact from a Contact ListDeletes contact from a contact list.
Disable Automatic RedactionTurns off automatic redaction for an account.
Disable Text MessagingTurns text messaging off for a tracking number.
Enable Automatic RedactionTurns on automatic redaction for an account.
Enable Text MessagingTurns text messaging on for a tracking number.
End a CallEnds a live call.
Grant FormReactor ConsentRecords consent for a FormReactor submission.
Import a Contact List into a DialerCopies a contact list into a dialer.
Import Lead Reactor TasksImports many tasks into a lead reactor.
Make an API CallPerforms an arbitrary authorized API call.
Mark a Call as Not SpamClears the spam mark on a call.
Mark a Call as SpamMarks a call as spam.
Pause an AccountPauses an account so number swapping stops while calls still connect.
Pause a Tracking SourcePauses a tracking source.
Redact an ActivityRedacts the personal details on an activity.
Remove Agent from a QueueDeletes agent from a queue.
Remove All Numbers from a DialerRemoves every phone number from a dialer.
Remove an Agent from a CallRemoves the agent assigned to a call.
Remove an Opt-Out NumberRemoves a phone number from the do-not-text list.
Remove a Number from All DialersRemoves one phone number from every dialer on the account.
Remove a Tag from an ActivityRemoves one tag from an activity.
Remove a Tracking Number from a Tracking SourceDeletes a tracking number from a tracking source.
Remove a User from an AccountRemoves a user from one account without deleting them from the agency.
Remove Numbers from a DialerRemoves phone numbers from a dialer.
Remove Receiving Number from Tracking NumberDeletes receiving number from tracking number.
Remove Tracking Number from Target NumberDeletes tracking number from target number.
Resolve FormReactor ActivitiesResolves FormReactor references to activity records.
Resume an AccountResumes a paused account so number swapping starts again.
Save a SaleCreates or updates the sale recorded on an activity.
Send a Text MessageSends a text message from a tracking number.
Set a User RoleSets a user's role on an account.
Set the Default Call SettingSets which call setting the account uses by default.
Start a DialerStarts a dialer so it can place outbound calls.
Start an AccountStarts an account so calls and number swapping are allowed.
Start a Phone CallPlaces a call that connects two numbers.
Start Call RecordingStarts recording a live call.
Stop a DialerStops a running dialer.
Stop an AccountStops an account so calls and number swapping are blocked.
Stop Call RecordingStops recording a live call.
Submit a FormReactor FormSubmits form data to a FormReactor.
Transfer a CallTransfers a live call to a phone number or to an agent.
Unblock a Caller from a CallUnblocks the caller on a specific activity.
Unblock a NumberRemoves a phone number from the blocked list.
Unpause a Tracking SourceTurns a paused tracking source back on.
Update a Call SettingUpdates a call setting.
Update a Call TriggerUpdates a call trigger.
Update a Contact ListUpdates a contact list's name or description.
Update a Custom FieldUpdates a custom field.
Update a DialerUpdates a dialer.
Update Agent StatusChanges an agent's status, such as available or at lunch.
Update a Geo RouterUpdates a geo router's name and routing.
Update a Geo Router in BatchApplies a command file of receiving-number changes to a geo router.
Update a Lead ReactorUpdates a lead reactor.
Update a Lead Reactor TaskUpdates a task on a lead reactor.
Update an AccountUpdates a sub-account's name, site, and contact number.
Update an ActivityUpdates the caller details stored on an activity.
Update an Activity CommentUpdates a comment on an activity.
Update a Receiving NumberUpdates a receiving number.
Update a Smart RouterUpdates a smart router.
Update a Tracking NumberUpdates a tracking number's name, custom fields, or routing.
Update a Tracking Number AddressAttaches an address to a tracking number.
Update a Tracking SourceUpdates a tracking source.
Update a UserUpdates a user's profile.
Update a User GroupUpdates a user group's name or members.
Update a User's Outbound NumberChanges the tracking number a user dials out from.
Update a User's Receiving NumberChanges the phone number that rings a user.
Update a Voice MenuUpdates a voice menu.
Update a Voice Menu ItemUpdates a keypress option on a voice menu.
Update Tracking Number RoutesRoutes a tracking number to a voice menu or other destination.
Update Tracking Number StatusSets a tracking number to active, paused, or stopped.
Update Tracking Script SettingsUpdates how long the tracking script remembers a visitor.

How to integrate CallTrackingMetrics in automation workflow?

3 simple steps to make your CallTrackingMetrics connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select CallTrackingMetrics in workflow

Pick CallTrackingMetrics app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect CallTrackingMetrics

When prompted, authorize access to CallTrackingMetrics in WEXTL once. CallTrackingMetrics credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your CallTrackingMetrics account. Approve?

STEP 3

Build a workflow

Build your workflow with CallTrackingMetrics yourself or with WEXTL® AI Builder. Connect CallTrackingMetrics to any available integrations [5], or use HTTP node to go beyond them.

CallTrackingMetrics

How CallTrackingMetrics connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever CallTrackingMetrics app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that CallTrackingMetrics supports.

Full CallTrackingMetrics API documentation

The following table illustrates what fields CallTrackingMetrics integration require during authorization flow inside our workflow builder [4].

Demonstration of CallTrackingMetrics connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Access KeyRequired	password	In CallTrackingMetrics, open Settings, then Account Settings or Agency Settings, and turn on API access. Copy the access key. Agency keys can call every sub-account. An account key can call only that account.
Secret KeyRequired	password	The secret shown next to the access key. Store it somewhere safe. Resetting the keys in Settings replaces this value.

Connect CallTrackingMetrics to popular apps on WEXTL

Enter a name of the other app you want to sync with CallTrackingMetrics below. Click on selected app to explore integration options with CallTrackingMetrics. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with CallTrackingMetrics integration

Select Watch Activity trigger from CallTrackingMetrics - this will be a starting point in your automation. Whenever event happens in CallTrackingMetrics, workflow will start [7] from Watch Activity node.

Search for Add an Activity Comment, connect it as the next step of integration sequence. You can use filters between Watch Activity and Add an Activity Comment, so only important data pass from Watch Activity to the next step. WEXTL gives you full control over the process of CallTrackingMetrics automation. All parts of workflow are visible on the canvas [4].

CallTrackingMetrics on WEXTL has 200 modules for combining communication automations. Explore CallTrackingMetrics documentation for more.

CallTrackingMetrics

Watch Activity

Clearstream

Performs action

Clearstream

Triggers

CallTrackingMetrics

Add an Activity Comment

Demonstration of how visual CallTrackingMetrics automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating CallTrackingMetrics in your workflows.

CallTrackingMetrics has 1 trigger, including "Watch Activity". Triggers are start points of the workflow, and automations may start from them.

Integration has 199 actions, including "Check a Contact in a List", "Dial Route Details for Tracking Number", and "Get a Call Setting", and more. Refer to our CallTrackingMetrics Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The CallTrackingMetrics integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by CallTrackingMetrics official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where CallTrackingMetrics provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever CallTrackingMetrics or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for CallTrackingMetrics inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with CallTrackingMetrics modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the CallTrackingMetrics integration.

CallTrackingMetrics integration source code, module specs and credentials implementation.
Internal CallTrackingMetrics integration documentation, structured input and output parameters, scopes, and authentication methods.
Official CallTrackingMetrics vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® CallTrackingMetrics App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

CallTrackingMetrics Integration

Supported triggers and actions for CallTrackingMetrics integration