STEP 1
Connect CharmHealth and Jira Service Management
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CharmHealth and Jira Service Management Integration
CharmHealth
Jira Service Management
Demonstration of how apps are integrated in WEXTL workflow builder [4]
Keep CharmHealth and Jira Service Management in sync by integrating their events and actions. When support events happen in CharmHealth, update the Jira Service Management automatically - without any line of code in visual workflow builder.
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Learn about CharmHealth and Jira Service Management
Detailed info you need to know about CharmHealth and Jira Service Management integrations in WEXTL. Explore which modules apps support and how you connect them.
CharmHealth
Cloud EHR for patients, appointments, encounters, and clinical records. [5]
Jira Service Management
IT service management and help desk software from Atlassian. [6]
How to connect CharmHealth to Jira Service Management
Set up your CharmHealth and Jira Service Management integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CharmHealth and Jira Service Management nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CharmHealth and Jira Service Management. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CharmHealth and Jira Service Management work in WEXTL?
WEXTL exposes actions and triggers for CharmHealth and Jira Service Management that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CharmHealth triggersJira Service Management actions
CharmHealth modules
- Get a Care PlanRetrieves a specific care plan.
- Get a Care TeamRetrieves a specific care team.
- Get a Diagnostic ReportRetrieves a specific diagnostic report.
- Get an AppointmentRetrieves a specific appointment.
- Get an EncounterRetrieves a specific encounter.
- Get a PatientRetrieves a specific patient.
- Get a PractitionerRetrieves a specific practitioner.
- Get a ProcedureRetrieves a specific procedure.
- Get a Questionnaire ResponseRetrieves a specific questionnaire response.
- List AppointmentsRetrieves a list of appointments.
- List Care PlansRetrieves a list of care plans.
- List Care TeamsRetrieves a list of care teams.
- List Diagnostic ReportsRetrieves a list of diagnostic reports.
- List EncountersRetrieves a list of encounters.
- List PatientsRetrieves a list of patients.
- List PractitionersRetrieves a list of practitioners.
- List ProceduresRetrieves a list of procedures.
- List Questionnaire ResponsesRetrieves a list of questionnaire responses.
- Make an API CallPerforms an arbitrary authorized API request.
- Watch AppointmentsTriggers when a new appointment is created.
- Watch Diagnostic ReportsTriggers when a new diagnostic report is available.
- Watch EncountersTriggers when a new encounter is created.
- Watch PatientsTriggers when there is new activity or changes related to patients.
- Watch ProceduresTriggers when new procedures are created or modified.
- Watch Questionnaire ResponsesTriggers when new questionnaire responses are submitted.
Jira Service Management modules
- Add Customers to Service DeskAdds existing customers to a service desk.
- Add Organization to Service DeskLinks a customer organization to a service desk.
- Add Request FeedbackAdds satisfaction feedback to a request.
- Add Request ParticipantsAdds participants to a request.
- Add Request SubscriptionSubscribes you to notifications for a request.
- Add Users to OrganizationAdds users to a customer organization.
- Change Request StatusMoves a request to another status by performing a transition.
- Create Comment with AttachmentsAttaches uploaded files to a request with an optional comment.
- Create CustomerCreates a customer account on the site.
- Create Customer RequestCreates a customer request in a service desk.
- Create OrganizationCreates a customer organization.
- Create Request CommentAdds a public or internal comment to a request.
- Create Request TypeCreates a request type in a service desk from a Jira issue type.
- Delete OrganizationDeletes a customer organization.
- Delete Organization PropertyDeletes a property from an organization.
- Delete Request FeedbackDeletes the satisfaction feedback on a request.
- Delete Request TypeDeletes a request type from a service desk.
- Delete Request Type PropertyDeletes a property from a request type.
- Get Customer RequestReturns a single customer request.
- Get Knowledge Base Article ContentReturns the content of a knowledge base article.
- Get OrganizationReturns a single customer organization.
- Get Organization PropertyReturns the value of an organization property.
- Get QueueReturns a single queue with its filter and columns.
- Get Request ApprovalReturns a single approval with its approvers.
- Get Request Attachment ContentDownloads the file content of a request attachment.
- Get Request Attachment ThumbnailDownloads the thumbnail image of a request attachment.
- Get Request CommentReturns a single comment on a request.
- Get Request FeedbackReturns the satisfaction feedback left on a request.
- Get Request SLAReturns a single SLA record of a request.
- Get Request Subscription StatusReturns whether you receive notifications for a request.
- Get Request TypeReturns a single request type.
- Get Request Type FieldsReturns the fields a request type asks for and what you may do when raising it.
- Get Request Type PermissionsChecks which request types a user can raise or administer.
- Get Request Type PropertyReturns the value of a request type property.
- Get Service DeskReturns a single service desk.
- Get Service Management InfoReturns the version and build details of the Jira Service Management site.
- Invite Customer to Service DeskEmails a customer an invitation to a service desk and creates their account if needed.
- List All Request TypesRetrieves request types across all service desks.
- List Assets WorkspacesRetrieves the Assets workspace IDs for the site.
- List Comment AttachmentsRetrieves the attachments referenced in a comment.
- List Customer RequestsRetrieves customer requests, newest activity first.
- List Insight WorkspacesRetrieves the Assets workspace IDs through the older Insight path.
- List Organization Property KeysRetrieves the property keys stored on an organization.
- List OrganizationsRetrieves a list of customer organizations.
- List QueuesRetrieves a list of queues in a service desk.
- List Request ApprovalsRetrieves the approvals on a request.
- List Request AttachmentsRetrieves the attachments on a request.
- List Request CommentsRetrieves the comments on a request.
- List Request ParticipantsRetrieves the participants of a request.
- List Requests in QueueRetrieves the requests currently in a queue.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CharmHealth and Jira Service Management integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CharmHealth and Jira Service Management.
Connect your CharmHealth and Jira Service Management accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CharmHealth's "Watch Appointments" fires, WEXTL can "Add Customers to Service Desk" in Jira Service Management. CharmHealth has 6 triggers (including Watch Appointments, Watch Diagnostic Reports, and Watch Encounters); Jira Service Management has 74 actions (including Add Customers to Service Desk, Add Organization to Service Desk, and Add Request Feedback). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CharmHealth-to-Jira Service Management automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CharmHealth (or Jira Service Management) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CharmHealth + Jira Service Management automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CharmHealth and Jira Service Management integration.
- CharmHealth and Jira Service Management integration source code, module specs and credentials implementation.
- Our CharmHealth and Jira Service Management integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CharmHealth and Jira Service Management — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CharmHealth integration information
- Jira Service Management integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library