STEP 1
Connect Chatwoot and Freshservice
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and Freshservice Integration
Connect Chatwoot and Freshservice to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Chatwoot and Freshservice
Detailed info you need to know about Chatwoot and Freshservice integrations in WEXTL. Explore which modules apps support and how you connect them.
Chatwoot
Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [5]
Freshservice
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. [6]
How to connect Chatwoot to Freshservice
Set up your Chatwoot and Freshservice integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and Freshservice nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and Freshservice. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and Freshservice work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and Freshservice that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersFreshservice actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
Freshservice modules
- Add Requester to GroupAdds a requester to a requester group.
- Convert Agent to RequesterConverts an agent into a requester.
- Convert Requester to AgentConverts a requester into an agent.
- Create AgentCreates an agent.
- Create AssetCreates an asset.
- Create Asset ComponentCreates a component on an asset.
- Create Asset TypeCreates an asset type.
- Create ChangeCreates a change.
- Create Change NoteCreates a note on a change.
- Create Child TicketCreates a child ticket under a parent.
- Create DepartmentCreates a department.
- Create GroupCreates an agent group.
- Create LocationCreates a location.
- Create NoteCreates a note on a ticket.
- Create ProblemCreates a problem.
- Create Problem NoteCreates a note on a problem.
- Create ProductCreates a product.
- Create ReleaseCreates a release.
- Create Release NoteCreates a note on a release.
- Create ReplyCreates a reply on a ticket.
- Create RequesterCreates a requester.
- Create Requester GroupCreates a requester group.
- Create SoftwareCreates a software application.
- Create TicketCreates a new ticket.
- Create Ticket TaskCreates a task on a ticket.
- Create Ticket Time EntryCreates a time entry on a ticket.
- Deactivate AgentDeactivates an agent.
- Deactivate RequesterDeactivates a requester.
- Delete AssetDeletes an asset.
- Delete Asset PermanentlyPermanently deletes an asset.
- Delete Asset TypeDeletes an asset type.
- Delete ChangeDeletes a change.
- Delete Change NoteDeletes a change note.
- Delete ConversationDeletes a ticket conversation.
- Delete Conversation AttachmentDeletes an attachment from a conversation.
- Delete DepartmentDeletes a department.
- Delete GroupDeletes an agent group.
- Delete LocationDeletes a location.
- Delete ProblemDeletes a problem.
- Delete Problem NoteDeletes a problem note.
- Delete ProductDeletes a product.
- Delete ReleaseDeletes a release.
- Delete Release NoteDeletes a release note.
- Delete Requester GroupDeletes a requester group.
- Delete SoftwareDeletes a software application.
- Delete TicketDeletes a ticket.
- Delete Ticket AttachmentDeletes an attachment from a ticket.
- Delete Ticket TaskDeletes a ticket task.
- Delete Ticket Time EntryDeletes a ticket time entry.
- Forget AgentPermanently forgets an agent.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and Freshservice integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and Freshservice.
Connect your Chatwoot and Freshservice accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Add Requester to Group" in Freshservice. Chatwoot has 1 trigger (including Watch Events); Freshservice has 145 actions (including Add Requester to Group, Convert Agent to Requester, and Convert Requester to Agent). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-Freshservice automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or Freshservice) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + Freshservice automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and Freshservice integration.
- Chatwoot and Freshservice integration source code, module specs and credentials implementation.
- Our Chatwoot and Freshservice integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and Freshservice — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- Freshservice integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library