STEP 1
Select Chatwoot in workflow
Pick Chatwoot app in the workflow builder [4] - just one click to select the app.
Chatwoot Integration
Open-source customer engagement platform for shared inboxes, live chat, and support workflows. Bring Chatwoot into AI assisted support workflows for faster triage and follow up. Start from Watch Events and let Get a Contact or Get a Conversation handle the next step automatically.
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Supported triggers and actions for Chatwoot integration
Triggers can detect changes in Chatwoot and run actions that can create, search or modify data inside Chatwoot automatically [3] — exactly how you set them.
- Watch EventsTriggers when a specific event occurs.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
How to integrate Chatwoot in automation workflow?
3 simple steps to make your Chatwoot connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Chatwoot
When prompted, authorize access to Chatwoot in WEXTL once. Chatwoot credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Chatwoot account. Approve?
STEP 3
Build a workflow
Build your workflow with Chatwoot yourself or with WEXTL® AI Builder. Connect Chatwoot to any available integrations [5], or use HTTP node to go beyond them.
Chatwoot
How Chatwoot connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Chatwoot app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Chatwoot supports.
The following table illustrates what fields Chatwoot integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how Chatwoot is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
Access TokenRequired | text | Access token, which can be generated from Profile Settings after logging into your account. |
Account IDRequired | text | The numeric ID of the account. |
EnvironmentRequired | select | Select the environment for Chatwoot. |
Connect Chatwoot to popular apps on WEXTL
Enter a name of the other app you want to sync with Chatwoot below. Click on selected app to explore integration options with Chatwoot. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Chatwoot integration
Select Watch Events trigger from Chatwoot - this will be a starting point in your automation. Whenever event happens in Chatwoot, workflow will start [7] from Watch Events node.
Search for Add an Agent to an Inbox, connect it as the next step of integration sequence. You can use filters between Watch Events and Add an Agent to an Inbox, so only important data pass from Watch Events to the next step. WEXTL gives you full control over the process of Chatwoot automation. All parts of workflow are visible on the canvas [4].
Chatwoot on WEXTL has 28 modules for crafting support automations. Explore Chatwoot documentation for more.
Video slide demonstrates how Watch Events and Add an Agent to an Inbox [6] nodes are used in Chatwoot workflow.
Frequently asked questions
Common questions about automating Chatwoot in your workflows.
Chatwoot has 1 trigger, including "Watch Events". Triggers are start points of the workflow, and automations may start from them.
Integration has 27 actions, including "Get a Contact", "Get a Conversation", and "Get an Account Report", and more. Refer to our Chatwoot Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Chatwoot integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Chatwoot official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Chatwoot provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Chatwoot or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Chatwoot inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Chatwoot modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Chatwoot integration.
- Chatwoot integration source code, module specs and credentials implementation.
- Internal Chatwoot integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Chatwoot vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Chatwoot App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation