What actions can I run in Chatwoot?

27 actions are available, including "Get a Contact", "Get a Conversation", and "Get an Account Report", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Chatwoot Integrations

Open-source customer engagement platform for shared inboxes, live chat, and support workflows. Wire Chatwoot into AI-assisted support flows — triage in, resolution out.

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Watch EventsTriggers when a specific event occurs.
Get a ContactRetrieves a single contact.
Get a ConversationRetrieves a single conversation.
Get an Account ReportReturns an account report for a specific metric.
Get an InboxRetrieves a single inbox's details.
List Contact ConversationsRetrieves a list of conversations for a contact.
List ContactsRetrieves a list of contacts from an account.
List InboxesRetrieves a list of inboxes.
List MessagesRetrieves a list of messages from a specified conversation.
Search ContactsSearches for contacts.
Search ConversationsSearches for conversations.
Add an Agent to an InboxAdds an agent to a specified inbox.
Assign a ConversationAssigns a team or a member to a conversation.
Create a ContactCreates a new contact.
Create a ConversationCreates a new conversation.
Create a MessageCreates a new message in the system.
Create an InboxCreates a new inbox.
Create a UserCreates a new account user.
Delete a ContactDeletes a single contact.
Delete a MessageDeletes a single message from a conversation by ID.
Label a ConversationAdds labels to a conversation.
Make an API CallPerforms an arbitrary authorized API call.
Update a ContactUpdates an existing contact.
Update a ConversationUpdates an existing conversation.
Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
Update a Conversation PriorityUpdates an existing conversation priority in a given service.
Update a Conversation StatusUpdates an existing conversation status.
Update an InboxUpdates an existing inbox by ID.

When to use Chatwoot

Common scenarios where Chatwoot automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Events" fires in Chatwoot — start multi-step automations without polling or manual checks.
Automate "Get a Conversation" in Chatwoot as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Combine "Get a Conversation" from Chatwoot with triggers or actions in other apps to close the loop — one event, many downstream outcomes.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Chatwoot to WEXTL®

Field	Type	Help
Access TokenRequired	text	Access token, which can be generated from Profile Settings after logging into your account.
Account IDRequired	text	The numeric ID of the account.
EnvironmentRequired	select	Select the environment for Chatwoot.

Use in workflow automation

Start from Chatwoot’s Watch Events trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add an Agent to an Inbox as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 28 ready-made steps for support work, and every run records what went in and what came back.

Chatwoot workflow on the canvas: Watch Events then Add an Agent to an Inbox

Frequently asked questions

Common questions about automating Chatwoot in your workflows.

Chatwoot has 1 trigger, including "Watch Events". Use them to start workflows the moment Chatwoot events fire — no polling required.

Field

Type

Help

Access TokenRequired

text

Access token, which can be generated from Profile Settings after logging into your account.

Account IDRequired

text

The numeric ID of the account.

EnvironmentRequired

select

Select the environment for Chatwoot.

Use in workflow automation

Start from Chatwoot’s Watch Events trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add an Agent to an Inbox as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 28 ready-made steps for support work, and every run records what went in and what came back.

Chatwoot Integrations

When to use Chatwoot

How to connect

Use in workflow automation

Frequently asked questions

Chatwoot Integrations

When to use Chatwoot

How to connect

Connect Chatwoot to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Chatwoot to any app in workflows

Connect Chatwoot to any app in workflows

Connect Chatwoot to any app in workflows

Chatwoot Integrations

Chatwoot triggers and actions

When to use Chatwoot

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Chatwoot support?

What actions can I run in Chatwoot?

Do I need to write code to automate this?

Is the integration secure?

Chatwoot Integrations

Chatwoot triggers and actions

When to use Chatwoot

How to connect

Connect Chatwoot to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Chatwoot support?

What actions can I run in Chatwoot?

Do I need to write code to automate this?

Is the integration secure?

Connect Chatwoot to any app in workflows

Connect Chatwoot to any app in workflows

Connect Chatwoot to any app in workflows