Chatwoot Support API: Watch Events, Add an Agent to an Inbox

About this integration

Open-source customer engagement platform for shared inboxes, live chat, and support workflows. Connect it to any workflow without writing code.

You can choose from 1 trigger, 10 search modules and 17 actions. The connection type is basic authentication. Webhook-based triggers fire instantly without polling.

How to connect

The credential form asks for Access Token, Account ID, and Environment.

Prefer the interactive builder form? Open it on the app page.

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

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Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Chatwoot to WEXTL®

Field	Type	Help
Access TokenRequired	text	Access token, which can be generated from Profile Settings after logging into your account.
Account IDRequired	text	The numeric ID of the account.
EnvironmentRequired	select	Select the environment for Chatwoot.

Use it in workflow automation

Start with Watch Events, then add Add an Agent to an Inbox.

The canvas below runs Watch Events into Add an Agent to an Inbox — watch the video, then drop a node onto the canvas.

Select the Watch Events trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Add an Agent to an Inbox as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 18 ready-made modules for support work — each run logs its inputs and outputs for debugging.

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Chatwoot workflow on the canvas: Watch Events then Add an Agent to an Inbox

Triggers, searches and actions

Explore the fields available for each Chatwoot trigger, search, and action — 1 trigger, 10 searchs, and 17 actions.