STEP 1
Connect Chatwoot and Returnless
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and Returnless Integration
Keep Chatwoot and Returnless in sync by integrating their events and actions. When support events happen in Chatwoot, update the Returnless automatically - without any line of code in visual workflow builder.
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Learn about Chatwoot and Returnless
Detailed info you need to know about Chatwoot and Returnless integrations in WEXTL. Explore which modules apps support and how you connect them.
Chatwoot
Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [5]
Returnless
Returns management platform for e-commerce return requests and approvals. [6]
How to connect Chatwoot to Returnless
Set up your Chatwoot and Returnless integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and Returnless nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and Returnless. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and Returnless work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and Returnless that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersReturnless actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
Returnless modules
- Approve a Request OrderApproves a request order.
- Approve a Request OrderApproves a request order with a manual shipment.
- Approve a Request Order Without a ShipmentApproves a request order without a shipment.
- Get a Request OrderRetrieves a single request order.
- Get a Return OrderRetrieves a single return order.
- List Return Order ShipmentsRetrieves a list of shipments for a return order.
- Make an API CallPerforms an arbitrary authorized API call.
- Reject a Request OrderRejects a request order.
- Search Request OrdersSearches for request orders.
- Search Return OrdersSearches for return orders.
- Watch EventsTriggers when a specific event occurs.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and Returnless integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and Returnless.
Connect your Chatwoot and Returnless accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Approve a Request Order" in Returnless. Chatwoot has 1 trigger (including Watch Events); Returnless has 10 actions (including Approve a Request Order, Approve a Request Order, and Approve a Request Order Without a Shipment). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-Returnless automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or Returnless) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + Returnless automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and Returnless integration.
- Chatwoot and Returnless integration source code, module specs and credentials implementation.
- Our Chatwoot and Returnless integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and Returnless — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- Returnless integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library