STEP 1
Connect Cliniko and Zammad
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cliniko and Zammad Integration
Connect Cliniko and Zammad to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Cliniko and Zammad
Detailed info you need to know about Cliniko and Zammad integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Cliniko to Zammad
Set up your Cliniko and Zammad integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cliniko and Zammad nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cliniko and Zammad. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cliniko and Zammad work in WEXTL?
WEXTL exposes actions and triggers for Cliniko and Zammad that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Cliniko triggersZammad actions
Cliniko modules
- Archive a ContactArchives a single contact.
- Archive an Individual AppointmentArchives a single individual appointments.
- Archive a PatientArchives a single patient.
- Archive a ProductArchives a single product.
- Cancel an Individual AppointmentCancels an individual appointment by its ID.
- Create a ContactCreates a new contact.
- Create an Individual AppointmentCreates a new individual appointment.
- Create a PatientCreates a new patient.
- Create a ProductCreates a new product.
- Create a Product Stock AdjustmentCreates a new product stock adjustment. Increases or decreases product stock quantity.
- Get a BookingRetrieves an existing booking.
- Get a ContactRetrieves a single contact by ID.
- Get an Individual ApppointmentRetrieves an existing individual appointment.
- Get an InvoiceRetrieves a single invoice by id.
- Get an Invoice ItemRetrieves a single invoice item by id.
- Get a PatientRetrieves an existing patient by given ID.
- Get a PractitionerRetrieves an single practitioner by its id.
- Get a ProductRetrieves a single product by id.
- Make API CallPerforms an arbitrary authorized API call.
- Search BookingsSearches for bookings.
- Search ContactsSearches for contacts.
- Search Individual AppointmentsSearches for individual appointments.
- Search Invoice ItemsSearches items for a single invoice.
- Search InvoicesSearches for invoices.
- Search PatientsSearches for patients by different criteria.
- Search PractitionersSearches for practitioners.
- Search ProductsSearches for products.
- Search Treatment NotesSearches for treatment notes.
- Unarchive a PatientUnarchives a single patient.
- Update a ContactUpdates a single contact.
- Update an Individual AppointmentUpdates an individual appointment.
- Update a PatientUpdates a single patient.
- Update a ProductUpdates an existing product.
- Watch Ended AppointmentsWatches for ended appointments.
- Watch New AppointmentsWatches for new appointments.
- Watch New ContactsWatches for new contacts.
- Watch New InvoicesWatches for new invoices.
- Watch New PatientsWatches for new patients.
- Watch Updated ContactsWatches for updated contacts.
Zammad modules
- Add Knowledge Base Answer AttachmentUploads a file to a knowledge base answer.
- Add Ticket LinkLinks two tickets.
- Add Ticket MentionSubscribes a user to a ticket.
- Add Ticket TagAdds a tag to a ticket.
- Archive Knowledge Base AnswerArchives a knowledge base answer.
- Create Access TokenCreates an API access token for the connected user.
- Create CalendarCreates a business-hours calendar for SLA timing.
- Create ChecklistAdds a checklist to a ticket, optionally from a template.
- Create Checklist ItemAdds an item to a checklist.
- Create Checklist TemplateCreates a checklist template.
- Create Data Privacy TaskStarts the deletion of a user together with their tickets.
- Create GroupCreates a ticket group.
- Create Knowledge Base AnswerCreates a knowledge base answer in a category.
- Create Knowledge Base CategoryCreates a knowledge base category.
- Create Object Manager AttributeCreates a custom field on tickets, users, organizations, or groups.
- Create OrganizationCreates an organization.
- Create RoleCreates a user role with permissions and group access.
- Create Shared DraftCreates or replaces the shared draft of a ticket.
- Create SLACreates a service level agreement.
- Create TagCreates a tag in the admin tag list.
- Create TicketCreates a ticket with its first article.
- Create Ticket ArticleAdds an article, such as a reply or a note, to a ticket.
- Create Ticket PriorityCreates a ticket priority.
- Create Ticket StateCreates a ticket state.
- Create Time Accounting EntryRecords time spent on a ticket.
- Create UserCreates a customer, agent, or admin user.
- Delete Access TokenRevokes an API access token of the connected user.
- Delete All Online NotificationsDeletes every in-app notification of the connected user.
- Delete CalendarDeletes a business-hours calendar.
- Delete ChecklistDeletes a checklist from a ticket.
- Delete Checklist ItemDeletes an item from a checklist.
- Delete Checklist TemplateDeletes a checklist template.
- Delete GroupDeletes a ticket group that has no tickets.
- Delete Knowledge Base AnswerDeletes a knowledge base answer.
- Delete Knowledge Base Answer AttachmentRemoves a file from a knowledge base answer.
- Delete Knowledge Base CategoryDeletes a knowledge base category.
- Delete Object Manager AttributeDeletes a custom field.
- Delete Online NotificationDeletes an in-app notification.
- Delete OrganizationDeletes an organization that has no references.
- Delete Shared DraftDeletes the shared draft of a ticket.
- Delete SLADeletes a service level agreement.
- Delete TagDeletes a tag and removes it from every ticket.
- Delete TicketPermanently deletes a ticket with its articles and attachments.
- Delete Ticket MentionUnsubscribes the connected user from a ticket.
- Delete Ticket PriorityDeletes a ticket priority that no ticket uses.
- Delete Ticket StateDeletes a ticket state that no ticket uses.
- Delete Time Accounting EntryDeletes a time entry from a ticket.
- Delete UserPermanently deletes a user.
- Execute Object Manager MigrationsApplies pending custom field changes to the database.
- Get Audit LogReturns a single audit log entry.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Cliniko and Zammad integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Cliniko and Zammad.
Connect your Cliniko and Zammad accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Cliniko's "Watch Ended Appointments" fires, WEXTL can "Add Knowledge Base Answer Attachment" in Zammad. Cliniko has 6 triggers (including Watch Ended Appointments, Watch New Appointments, and Watch New Contacts); Zammad has 136 actions (including Add Knowledge Base Answer Attachment, Add Ticket Link, and Add Ticket Mention). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cliniko-to-Zammad automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cliniko (or Zammad) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cliniko + Zammad automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cliniko and Zammad integration.
- Cliniko and Zammad integration source code, module specs and credentials implementation.
- Our Cliniko and Zammad integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cliniko and Zammad — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cliniko integration information
- Zammad integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library