Zammad Integration

Open-source help desk and customer support ticketing system. Bring Zammad into AI assisted support workflows for faster triage and follow up. Start from Get Audit Log and let Get Calendar or Get Checklist handle the next step automatically.

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Supported triggers and actions for Zammad integration

Triggers can detect changes in Zammad and run actions that can create, search or modify data inside Zammad automatically [3] — exactly how you set them.

Get Audit LogReturns a single audit log entry.
Get CalendarReturns a single business-hours calendar.
Get ChecklistReturns a single ticket checklist.
Get Checklist ItemReturns a single checklist item.
Get Checklist TemplateReturns a single checklist template.
Get Current UserReturns the user the connection signs in as.
Get Data Privacy TaskReturns a data privacy task so you can check whether a deletion has finished.
Get GroupReturns a single ticket group.
Get Knowledge BaseReturns the settings of a knowledge base.
Get Knowledge Base AnswerReturns a single knowledge base answer, optionally with its content.
Get Knowledge Base CategoryReturns a single knowledge base category.
Get Object Manager AttributeReturns a single object manager attribute.
Get Online NotificationReturns a single in-app notification.
Get OrganizationReturns a single organization.
Get RoleReturns a single user role.
Get Shared DraftReturns the shared draft of a ticket.
Get SLAReturns a single service level agreement.
Get TicketReturns a single ticket.
Get Ticket ArticleReturns a single ticket article.
Get Ticket AttachmentDownloads a file attached to a ticket article.
Get Ticket PriorityReturns a single ticket priority.
Get Ticket StateReturns a single ticket state.
Get Time Accounting EntryReturns a single time entry of a ticket.
Get UserReturns a single user.
List Access TokensRetrieves the API access tokens of the connected user.
List Audit LogsRetrieves a list of audit log entries.
List CalendarsRetrieves a list of business-hours calendars.
List Checklist TemplatesRetrieves a list of checklist templates.
List GroupsRetrieves a list of ticket groups.
List Knowledge Base Category PermissionsRetrieves which roles can read or edit a knowledge base category.
List Knowledge Base PermissionsRetrieves which roles can read or edit a knowledge base.
List Object Manager AttributesRetrieves a list of the fields defined for tickets, users, organizations, and groups.
List Online NotificationsRetrieves the in-app notifications of the connected user.
List OrganizationsRetrieves a list of organizations.
List RolesRetrieves a list of user roles.
List SLAsRetrieves a list of service level agreements.
List TagsRetrieves every tag with the number of times it is used.
List Ticket ArticlesRetrieves the articles of a ticket.
List Ticket LinksRetrieves the tickets linked to a ticket.
List Ticket MentionsRetrieves the users subscribed to a ticket.
List Ticket PrioritiesRetrieves a list of ticket priorities.
List TicketsRetrieves a list of tickets the connected user can see.
List Ticket StatesRetrieves a list of ticket states.
List Ticket TagsRetrieves the tags on a ticket.
List Time Accounting EntriesRetrieves the time entries recorded on a ticket.
List UsersRetrieves a list of users.
Search Audit LogsSearches audit log entries by a query.
Search EverythingSearches tickets, users, organizations, and knowledge base content at once.
Search GroupsSearches ticket groups by a query.
Search OrganizationsSearches organizations by a query.
Search RolesSearches user roles by a query.
Search TicketsSearches tickets by a query.
Search UsersSearches users by a query.
Add Knowledge Base Answer AttachmentUploads a file to a knowledge base answer.
Add Ticket LinkLinks two tickets.
Add Ticket MentionSubscribes a user to a ticket.
Add Ticket TagAdds a tag to a ticket.
Archive Knowledge Base AnswerArchives a knowledge base answer.
Create Access TokenCreates an API access token for the connected user.
Create CalendarCreates a business-hours calendar for SLA timing.
Create ChecklistAdds a checklist to a ticket, optionally from a template.
Create Checklist ItemAdds an item to a checklist.
Create Checklist TemplateCreates a checklist template.
Create Data Privacy TaskStarts the deletion of a user together with their tickets.
Create GroupCreates a ticket group.
Create Knowledge Base AnswerCreates a knowledge base answer in a category.
Create Knowledge Base CategoryCreates a knowledge base category.
Create Object Manager AttributeCreates a custom field on tickets, users, organizations, or groups.
Create OrganizationCreates an organization.
Create RoleCreates a user role with permissions and group access.
Create Shared DraftCreates or replaces the shared draft of a ticket.
Create SLACreates a service level agreement.
Create TagCreates a tag in the admin tag list.
Create TicketCreates a ticket with its first article.
Create Ticket ArticleAdds an article, such as a reply or a note, to a ticket.
Create Ticket PriorityCreates a ticket priority.
Create Ticket StateCreates a ticket state.
Create Time Accounting EntryRecords time spent on a ticket.
Create UserCreates a customer, agent, or admin user.
Delete Access TokenRevokes an API access token of the connected user.
Delete All Online NotificationsDeletes every in-app notification of the connected user.
Delete CalendarDeletes a business-hours calendar.
Delete ChecklistDeletes a checklist from a ticket.
Delete Checklist ItemDeletes an item from a checklist.
Delete Checklist TemplateDeletes a checklist template.
Delete GroupDeletes a ticket group that has no tickets.
Delete Knowledge Base AnswerDeletes a knowledge base answer.
Delete Knowledge Base Answer AttachmentRemoves a file from a knowledge base answer.
Delete Knowledge Base CategoryDeletes a knowledge base category.
Delete Object Manager AttributeDeletes a custom field.
Delete Online NotificationDeletes an in-app notification.
Delete OrganizationDeletes an organization that has no references.
Delete Shared DraftDeletes the shared draft of a ticket.
Delete SLADeletes a service level agreement.
Delete TagDeletes a tag and removes it from every ticket.
Delete TicketPermanently deletes a ticket with its articles and attachments.
Delete Ticket MentionUnsubscribes the connected user from a ticket.
Delete Ticket PriorityDeletes a ticket priority that no ticket uses.
Delete Ticket StateDeletes a ticket state that no ticket uses.
Delete Time Accounting EntryDeletes a time entry from a ticket.
Delete UserPermanently deletes a user.
Execute Object Manager MigrationsApplies pending custom field changes to the database.
Load Knowledge Base OverviewReturns every knowledge base with its categories, answers, and locales.
Make an API CallPerforms an arbitrary authorized API call.
Publish Knowledge Base AnswerPublishes a knowledge base answer publicly.
Publish Knowledge Base Answer InternallyPublishes a knowledge base answer for agents only.
Remove Ticket LinkRemoves a link between two tickets.
Remove Ticket TagRemoves a tag from a ticket.
Set All Online Notifications as ReadMarks every in-app notification of the connected user as read.
Summarize TicketReturns the AI summary of a ticket, starting it when none exists yet.
Unarchive Knowledge Base AnswerRestores an archived knowledge base answer.
Update CalendarUpdates a business-hours calendar.
Update ChecklistRenames a checklist or reorders its items.
Update Checklist ItemUpdates the text or checked state of a checklist item.
Update Checklist TemplateUpdates a checklist template.
Update GroupUpdates a ticket group.
Update Knowledge Base AnswerUpdates the title, text, or category of a knowledge base answer.
Update Knowledge Base Answer OrderReorders the answers in a knowledge base category.
Update Knowledge Base CategoryUpdates the title, icon, or parent of a knowledge base category.
Update Knowledge Base Category PermissionsSets which roles can read or edit a knowledge base category.
Update Knowledge Base PermissionsSets which roles can read or edit a knowledge base.
Update Knowledge Base Root Category OrderReorders the top-level categories of a knowledge base.
Update Knowledge Base SettingsUpdates the look and address of a knowledge base.
Update Knowledge Base Subcategory OrderReorders the subcategories of a knowledge base category.
Update Object Manager AttributeUpdates a custom field; the change applies after migrations run.
Update Online NotificationMarks an in-app notification as read or unread.
Update OrganizationUpdates an organization.
Update RoleUpdates a user role.
Update Shared DraftUpdates the shared draft of a ticket.
Update SLAUpdates a service level agreement.
Update TagRenames a tag everywhere it is used.
Update TicketUpdates a ticket and optionally adds an article.
Update Ticket PriorityUpdates a ticket priority.
Update Ticket StateUpdates a ticket state.
Update Time Accounting EntryUpdates a time entry of a ticket.
Update UserUpdates a user.

How to integrate Zammad in automation workflow?

3 simple steps to make your Zammad connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Zammad in workflow

Pick Zammad app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Zammad

When prompted, authorize access to Zammad in WEXTL once. Zammad credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Zammad account. Approve?

STEP 3

Build a workflow

Build your workflow with Zammad yourself or with WEXTL® AI Builder. Connect Zammad to any available integrations [5], or use HTTP node to go beyond them.

Zammad

How Zammad connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Zammad app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Zammad supports.

Full Zammad API documentation

The following table illustrates what fields Zammad integration require during authorization flow inside our workflow builder [4].

Demonstration of Zammad connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Server URLRequired	url	The address of your Zammad, for example https://support.example.com. It must be reachable from the internet over HTTPS.
API TokenRequired	password	In Zammad, open your avatar > Profile > Token Access and create a token with the permissions your workflows need.

Connect Zammad to popular apps on WEXTL

Enter a name of the other app you want to sync with Zammad below. Click on selected app to explore integration options with Zammad. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Zammad integration

Select Get Audit Log action from Zammad - this will be a starting point in your automation. Whenever event happens in Zammad, workflow will start [7] from Get Audit Log node.

Search for Add Knowledge Base Answer Attachment, connect it as the next step of integration sequence. You can use filters between Get Audit Log and Add Knowledge Base Answer Attachment, so only important data pass from Get Audit Log to the next step. WEXTL gives you full control over the process of Zammad automation. All parts of workflow are visible on the canvas [4].

Zammad on WEXTL has 136 modules for crafting support automations. Explore Zammad documentation for more.

Zammad

Get Audit Log

Front

Performs action

Front

Triggers

Zammad

Add Knowledge Base Answer Attachment

Demonstration of how visual Zammad automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Zammad in your workflows.

Zammad has no triggers, but it provides 136 actions including "Get Audit Log", "Get Calendar", and "Get Checklist". Pair them with triggers from other apps to automate Zammad tasks.

Integration has 136 actions, including "Get Audit Log", "Get Calendar", and "Get Checklist", and more. Refer to our Zammad Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Zammad integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Zammad official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Zammad provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Zammad or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Zammad inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Zammad modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Zammad integration.

Zammad integration source code, module specs and credentials implementation.
Internal Zammad integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Zammad vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Zammad App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Zammad Integration

Supported triggers and actions for Zammad integration