Keep EasyPractice and Freshservice aligned: when support events happen in one, update the other automatically.
Example: when EasyPractice's "Watch Available Dates" fires, WEXTL can "Add Requester to Group" in Freshservice. EasyPractice has 7 triggers (including Watch Available Dates, Watch Available Times, and Watch Bookings); Freshservice has 145 actions (including Add Requester to Group, Convert Agent to Requester, and Convert Requester to Agent).
Common questions about connecting EasyPractice and Freshservice.