What actions can I run in Help Scout?

139 actions are available, including "Download Attachment File", "Get Address", and "Get Attachment Data", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Help Scout Integrations

Shared inbox for conversations, customers, and mailboxes — threads, tags, reports, and webhook watches. Route Help Scout tickets and replies into CRM, chat, and escalation workflows.

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Watch ConversationsTriggers when a conversation is created or updated, polled on a schedule.
Watch Help Scout EventsTriggers immediately when Help Scout sends a webhook for a subscribed event.
Download Attachment FileDownloads the file for an attachment.
Get AddressReturns a customer address.
Get Attachment DataReturns metadata for an attachment.
Get Chat ReportReturns the chat report.
Get Company Customers Helped ReportReturns the company customers-helped report.
Get Company Drilldown ReportReturns the company drilldown report.
Get Company Overall ReportReturns the company overall report.
Get ConversationReturns a single conversation.
Get Conversation ReassignmentReturns conversation reassignment settings for a user.
Get Conversations Busy Times ReportReturns the busiest times report.
Get Conversations Drilldown ReportReturns the conversations drilldown report.
Get Conversations Field Drilldown ReportReturns the conversations field drilldown report.
Get Conversations Overall ReportReturns the conversations overall report.
Get CustomerReturns a single customer.
Get Docs Overall ReportReturns the docs overall report.
Get Email ReportReturns the email report.
Get First Response Time ReportReturns the first-response-time report.
Get Happiness Overall ReportReturns the happiness overall report.
Get Happiness Ratings ReportReturns the happiness ratings report.
Get InboxReturns a single inbox.
Get New Conversations Drilldown ReportReturns the new-conversations drilldown report.
Get New Conversations ReportReturns the new-conversations report.
Get OrganizationReturns a single organization.
Get Organization Property DefinitionReturns an organization property definition.
Get Phone ReportReturns the phone report.
Get Productivity Overall ReportReturns the productivity overall report.
Get Received Messages ReportReturns the received-messages report.
Get Replies Sent ReportReturns the replies-sent report.
Get Resolution Time ReportReturns the resolution-time report.
Get Resolved ReportReturns the resolved-conversations report.
Get Resource OwnerReturns the authenticated user.
Get Response Time ReportReturns the response-time report.
Get Routing ConfigurationReturns inbox routing configuration.
Get Satisfaction RatingReturns a satisfaction rating.
Get Saved ReplyReturns a saved reply.
Get System UserReturns a single system user.
Get TagReturns a single tag.
Get Thread Original SourceReturns the original source of a thread.
Get Thread Original Source as RFC 822Returns the original source of a thread as RFC 822.
Get UserReturns a single user.
Get User Chat ReportReturns the user chat report.
Get User Conversation History ReportReturns the user conversation-history report.
Get User Customers Helped ReportReturns the user customers-helped report.
Get User Drilldown ReportReturns the user drilldown report.
Get User Happiness Drilldown ReportReturns the user happiness drilldown report.
Get User Happiness ReportReturns the user happiness report.
Get User Overall ReportReturns the user overall report.
Get User Replies ReportReturns the user replies report.
Get User Resolutions ReportReturns the user resolutions report.
Get User StatusReturns a user's status.
Get Volume by Channel ReportReturns volume by channel.
List Chat HandlesRetrieves customer chat handles.
List ConversationsRetrieves conversations that match the filters.
List Customer Property DefinitionsRetrieves customer property definitions.
List CustomersRetrieves customers.
List EmailsRetrieves customer email addresses.
List Inbox Custom FieldsRetrieves custom fields for an inbox.
List InboxesRetrieves inboxes in the account.
List Inbox FoldersRetrieves folders in an inbox.
List Organization ConversationsRetrieves conversations for an organization.
List Organization CustomersRetrieves customers for an organization.
List Organization Property DefinitionsRetrieves organization property definitions.
List OrganizationsRetrieves organizations.
List PhonesRetrieves customer phone numbers.
List Saved RepliesRetrieves saved replies for an inbox.
List Social ProfilesRetrieves customer social profiles.
List System UsersRetrieves system users.
List TagsRetrieves tags.
List Team MembersRetrieves members of a team.
List TeamsRetrieves teams.
List ThreadsRetrieves threads on a conversation.
List UsersRetrieves users.
List User StatusesRetrieves user statuses.
List WebsitesRetrieves customer websites.
List WorkflowsRetrieves workflows.
Create AddressCreates a customer address.
Create Chat HandleAdds a chat handle to a customer.
Create Chat ThreadAdds a chat thread to a conversation.
Create ConversationCreates a new conversation.
Create CustomerCreates a new customer.
Create Customer Property DefinitionCreates a customer property definition.
Create Customer ThreadAdds a customer thread to a conversation.
Create EmailAdds an email address to a customer.
Create NoteAdds a note to a conversation.
Create OrganizationCreates a new organization.
Create Organization Property DefinitionCreates an organization property definition.
Create PhoneAdds a phone number to a customer.
Create Phone ThreadAdds a phone thread to a conversation.
Create Reply ThreadAdds a reply to a conversation.
Create Saved ReplyCreates a saved reply.
Create Social ProfileAdds a social profile to a customer.
Create UserCreates a new user.
Create WebsiteAdds a website to a customer.
Delete AddressDeletes a customer address.
Delete AttachmentDeletes an attachment.
Delete Chat HandleDeletes a customer chat handle.
Delete ConversationDeletes an existing conversation.
Delete CustomerDeletes an existing customer.
Delete Customer AsynchronouslyDeletes a customer asynchronously.
Delete Customer Property DefinitionDeletes a customer property definition.
Delete EmailDeletes a customer email address.
Delete OrganizationDeletes an existing organization.
Delete Organization Property DefinitionDeletes an organization property definition.
Delete PhoneDeletes a customer phone number.
Delete Saved ReplyDeletes a saved reply.
Delete SnoozeRemoves the snooze from a conversation.
Delete Social ProfileDeletes a customer social profile.
Delete Thread ScheduleDeletes a scheduled thread.
Delete UserDeletes an existing user.
Delete WebsiteDeletes a customer website.
Make an API CallPerforms an arbitrary authorized API call to Help Scout.
Overwrite CustomerReplaces a customer record.
Publish Thread SchedulePublishes a scheduled thread.
Remove Organization Property ValueRemoves a property value from an organization.
Run Manual WorkflowRuns a manual workflow on conversations.
Set Organization Property ValueSets a property value on an organization.
Set User StatusSets a user's status.
Update AddressUpdates a customer address.
Update Chat HandleUpdates a customer chat handle.
Update ConversationUpdates an existing conversation.
Update Conversation Custom FieldsUpdates custom fields on a conversation.
Update Conversation ReassignmentUpdates conversation reassignment settings for a user.
Update Conversation TagsUpdates tags on a conversation.
Update CustomerUpdates an existing customer.
Update Customer PropertiesUpdates property values on a customer.
Update EmailUpdates a customer email address.
Update OrganizationUpdates an existing organization.
Update Organization Property DefinitionUpdates an organization property definition.
Update PhoneUpdates a customer phone number.
Update Routing ConfigurationUpdates inbox routing configuration.
Update Saved ReplyUpdates a saved reply.
Update SnoozeSnoozes a conversation until a time.
Update Social ProfileUpdates a customer social profile.
Update Team MembersUpdates the members of a team.
Update ThreadUpdates an existing thread.
Update Thread ScheduleUpdates a scheduled thread.
Update WebsiteUpdates a customer website.
Update WorkflowUpdates a workflow.
Upload AttachmentUploads an attachment onto a thread.

When to use Help Scout

Common scenarios where Help Scout automation saves time and reduces manual work.

Use Help Scout's "Watch Conversations" trigger to react the instant an event occurs and push data into connected tools.
Run "Get Address" in Help Scout from any upstream event — map fields once and let the automation handle the rest.
Include "Download Attachment File" from Help Scout in larger multi-tool workflows to move data end-to-end without hand-offs.

Frequently asked questions

Common questions about automating Help Scout in your workflows.

Help Scout has 2 triggers, including "Watch Conversations" and "Watch Help Scout Events". Use them to start workflows the moment Help Scout events fire — no polling required.

Help Scout Integrations

When to use Help Scout

Frequently asked questions

Help Scout Integrations

When to use Help Scout

Connect Help Scout to any app in workflows

Frequently asked questions

Connect Help Scout to any app in workflows

Connect Help Scout to any app in workflows

Connect Help Scout to any app in workflows

Help Scout Integrations

Help Scout triggers and actions

When to use Help Scout

Frequently asked questions

What triggers does Help Scout support?

What actions can I run in Help Scout?

Do I need to write code to automate this?

Is the integration secure?

Help Scout Integrations

Help Scout triggers and actions

When to use Help Scout

Connect Help Scout to any app in workflows

Frequently asked questions

What triggers does Help Scout support?

What actions can I run in Help Scout?

Do I need to write code to automate this?

Is the integration secure?

Connect Help Scout to any app in workflows

Connect Help Scout to any app in workflows

Connect Help Scout to any app in workflows