PagerDuty Integration

Incident management and on-call — services, schedules, escalation policies, and incidents with webhook subscriptions. Bring PagerDuty into visual workflows so engineering operations do not depend on glue scripts. Start from Watch Events, then trigger Get a Change Event or Get a Log Entry.

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Supported triggers and actions for PagerDuty integration

Triggers can detect changes in PagerDuty and run actions that can create, search or modify data inside PagerDuty automatically [3] — exactly how you set them.

Watch EventsTriggers when PagerDuty delivers a subscribed v3 webhook event.
Watch IncidentsTriggers when an incident is created or updated after the cursor.
Get a Change EventReturns a single change event.
Get a Log EntryReturns a single log entry.
Get a Maintenance WindowReturns a single maintenance window.
Get a ScheduleReturns a single schedule.
Get a ServiceReturns a single service.
Get a TagReturns a single tag.
Get a TeamReturns a single team.
Get a UserReturns a single user.
Get a User's Contact MethodReturns a single user's contact method.
Get a User's DelegationReturns a single user's delegation.
Get a User's Handoff Notification RuleReturns a single user's handoff notification rule.
Get a User's Notification RuleReturns a single user's notification rule.
Get a User's SessionReturns a single user's session.
Get a User's Status Update Notification RuleReturns a single user's status update notification rule.
Get a VendorReturns a single vendor.
Get a Webhook SubscriptionReturns a single webhook subscription.
Get an AlertReturns a single alert.
Get an Escalation PolicyReturns a single escalation policy.
Get an Event Rule from a ServiceReturns a single event rule from a service.
Get an IncidentReturns a single incident.
Get Connected EntitiesReturns a single connected entities.
Get Custom Field Values for a ServiceReturns a single custom field values.
Get Custom Field Values for an IncidentReturns a single custom field values.
Get Enablements for a ServiceReturns a single enablements for a service.
Get Outlier IncidentReturns a single outlier incident.
Get Past IncidentsReturns a single past incidents.
Get Related IncidentsReturns a single related incidents.
Get Tags for EntitiesRetrieves tags assigned to an entity.
Get the Current UserReturns a single current user.
Get the License Allocated to a UserReturns a single license allocated to a user.
List a User's Active SessionsRetrieves a list of user's active sessions.
List a User's Contact MethodsRetrieves a list of user's contact methods.
List a User's DelegationsRetrieves a list of user's delegations.
List a User's Handoff Notification RulesRetrieves a list of user's handoff notification rules.
List a User's Notification RulesRetrieves a list of user's notification rules.
List a User's Status Update Notification RulesRetrieves a list of user's status update notification rules.
List Alerts for an IncidentRetrieves a list of alerts for an incident.
List All of the On-callsRetrieves a list of all of the on-calls.
List Audit Records for a ScheduleRetrieves a list of audit records for a schedule.
List Audit Records for a ServiceRetrieves a list of audit records for a service.
List Audit Records for a TeamRetrieves a list of audit records for a team.
List Audit Records for a UserRetrieves a list of audit records for a user.
List Audit Records for an Escalation PolicyRetrieves a list of audit records for an escalation policy.
List Business Services Impacted by the Given IncidentRetrieves a list of business services impacted by the given incident.
List Change EventsRetrieves a list of change events.
List Change Events for a ServiceRetrieves a list of change events for a service.
List Escalation PoliciesRetrieves a list of escalation policies.
List IncidentsRetrieves a list of incidents.
List Log EntriesRetrieves a list of log entries.
List Log Entries for an IncidentRetrieves a list of log entries for an incident.
List Maintenance WindowsRetrieves a list of maintenance windows.
List Members of a TeamRetrieves a list of members of a team.
List Notes for an IncidentRetrieves a list of notes for an incident.
List Notification SubscribersRetrieves a list of notification subscribers.
List Notification SubscriptionsRetrieves a list of notification subscriptions.
List OverridesRetrieves a list of overrides.
List PrioritiesRetrieves a list of priorities.
List Related Change Events for an IncidentRetrieves a list of related change events for an incident.
List SchedulesRetrieves a list of schedules.
List Service's Event RulesRetrieves a list of service's event rules.
List ServicesRetrieves a list of services.
List TagsRetrieves a list of tags.
List Team Notification SubscriptionsRetrieves a list of team notification subscriptions.
List TeamsRetrieves a list of teams.
List UsersRetrieves a list of users.
List Users on Call.Retrieves a list of users on call.
List VendorsRetrieves a list of vendors.
List Webhook SubscriptionsRetrieves a list of webhook subscriptions.
View an IntegrationReturns a single integration for a service.
Add a User to a TeamAdds a user to a team.
Add an Escalation Policy to a TeamAdds an escalation policy to a team.
Add Notification SubscribersAdds notification subscribers to an incident status update.
Assign TagsAssigns tags to a supported entity.
Cancel Responder Requests for an IncidentCancels pending responder requests on an incident.
Convert a Service's Event Rules into Event Orchestration RulesConverts a service's event rules into event orchestration rules.
Create a Change EventCreates a new change event.
Create a Maintenance WindowCreates a new maintenance window.
Create a New IntegrationCreates a new integration on a service.
Create a Note on an IncidentCreates a new note on an incident.
Create a Responder Request for an IncidentCreates a new responder request for an incident.
Create a ScheduleCreates a new schedule.
Create a ServiceCreates a new service.
Create a Status Update on an IncidentCreates a new status update on an incident.
Create a TagCreates a new tag.
Create a TeamCreates a new team.
Create a UserCreates a new user.
Create a User Contact MethodCreates a new user contact method.
Create a User Handoff Notification RuleCreates a new user handoff notification rule.
Create a User Notification RuleCreates a new user notification rule.
Create a User Status Update Notification RuleCreates a new user status update notification rule.
Create an Escalation PolicyCreates a new escalation policy.
Create an Event Rule on a ServiceCreates a new event rule on a service.
Create an IncidentCreates a new incident.
Create Notification SubscriptionsCreates a new notification subcriptions.
Create One or More OverridesCreates one or more schedule overrides.
Create Team Notification SubscriptionsCreates a new team notification subscriptions.
Delete a Note on an IncidentRemoves an existing note on an incident.
Delete a ScheduleRemoves an existing schedule.
Delete a ServiceRemoves an existing service.
Delete a TagRemoves an existing tag.
Delete a TeamRemoves an existing team.
Delete a UserRemoves an existing user.
Delete a User's Contact MethodRemoves an existing user's contact method.
Delete a User's Handoff Notification RuleRemoves an existing user's handoff notification rule.
Delete a User's Notification RuleRemoves an existing user's notification rule.
Delete a User's SessionRemoves an existing user's session.
Delete a User's Status Update Notification RuleRemoves an existing user's status update notification rule.
Delete All User SessionsDeletes all active sessions for a user.
Delete an Escalation PolicyRemoves an existing escalation policy.
Delete an Event Rule from a ServiceRemoves an existing event rule from a service.
Delete an OverrideRemoves an existing override.
Delete or End a Maintenance WindowRemoves an existing or end a maintenance window.
Enable a Webhook SubscriptionRe-enables a disabled webhook subscription.
Make an API CallPerforms an arbitrary authorized API call.
Manage AlertsUpdates multiple alerts on an incident in one request.
Manage IncidentsUpdates multiple incidents in one request.
Manually Change an Incident's Impact on a Business Service.Sets manual impact association between an incident and a business service.
Merge IncidentsMerges one incident into another.
Preview a SchedulePreviews on-call coverage for a schedule without saving changes.
Regenerate a User's Calendar Feed URL KeyRotates the private URL key for a user calendar feed.
Remove a User from a TeamRemoves a user from a team.
Remove an Escalation Policy from a TeamRemoves an escalation policy from a team.
Remove Notification SubscriberRemoves a notification subscriber from an incident.
Remove Notification SubscriptionsRemoves notification subscriptions for a user.
Remove Team Notification SubscriptionsRemoves team notification subscriptions.
Snooze an IncidentSnoozes an incident for a specified duration.
Test a Webhook SubscriptionSends a test delivery to a webhook subscription.
Update a Change EventUpdates an existing change event.
Update a Maintenance WindowUpdates an existing maintenance window.
Update a Note on an IncidentUpdates an existing note on an incident.
Update a ScheduleUpdates an existing schedule.
Update a ServiceUpdates an existing service.
Update a TeamUpdates an existing team.
Update a UserUpdates an existing user.
Update a User's Contact MethodUpdates an existing user's contact method.
Update a User's Handoff Notification RuleUpdates an existing user's handoff notification rule.
Update a User's Notification RuleUpdates an existing user's notification rule.
Update a User's Status Update Notification RuleUpdates an existing user's status update notification rule.
Update a Webhook SubscriptionUpdates an existing webhook subscription.
Update an AlertUpdates an existing alert.
Update an Enablement for a ServiceUpdates an existing enablement for a service.
Update an Escalation PolicyUpdates an existing escalation policy.
Update an Event Rule on a ServiceUpdates an existing event rule on a service.
Update an Existing IntegrationUpdates an existing integration on a service.
Update an IncidentUpdates an existing incident.
Update Custom Field Values for a ServiceUpdates an existing custom field values.
Update Custom Field Values for an IncidentUpdates an existing custom field values.
Update Log Entry Channel Information.Updates an existing log entry channel information.

How to integrate PagerDuty in automation workflow?

3 simple steps to make your PagerDuty connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select PagerDuty in workflow

Pick PagerDuty app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect PagerDuty

When prompted, authorize access to PagerDuty in WEXTL once. PagerDuty credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your PagerDuty account. Approve?

STEP 3

Build a workflow

Build your workflow with PagerDuty yourself or with WEXTL® AI Builder. Connect PagerDuty to any available integrations [5], or use HTTP node to go beyond them.

PagerDuty

How PagerDuty connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever PagerDuty app is called in workflows. That allows your developer tools automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that PagerDuty supports.

Full PagerDuty API documentation

The following table illustrates what fields PagerDuty integration require during authorization flow inside our workflow builder [4].

Demonstration of PagerDuty connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
API KeyRequired	password	Create an API key in PagerDuty under Integrations → API Access Keys.

Connect PagerDuty to popular apps on WEXTL

Enter a name of the other app you want to sync with PagerDuty below. Click on selected app to explore integration options with PagerDuty. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with PagerDuty integration

Select Watch Incidents trigger from PagerDuty - this will be a starting point in your automation. Whenever event happens in PagerDuty, workflow will start [7] from Watch Incidents node.

Search for Create a Note on an Incident, connect it as the next step of integration sequence. You can use filters between Watch Incidents and Create a Note on an Incident, so only important data pass from Watch Incidents to the next step. WEXTL gives you full control over the process of PagerDuty automation. All parts of workflow are visible on the canvas [4].

PagerDuty on WEXTL has 150 modules for creating developer tools automations. Explore PagerDuty documentation for more.

PagerDuty

Watch Incidents

CircleCI

Performs action

CircleCI

Triggers

PagerDuty

Create a Note on an Incident

Demonstration of how visual PagerDuty automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating PagerDuty in your workflows.

PagerDuty has 2 triggers, including "Watch Events" and "Watch Incidents". Triggers are start points of the workflow, and automations may start from them.

Integration has 148 actions, including "Get a Change Event", "Get a Log Entry", and "Get a Maintenance Window", and more. Refer to our PagerDuty Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The PagerDuty integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by PagerDuty official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where PagerDuty provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever PagerDuty or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for PagerDuty inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with PagerDuty modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the PagerDuty integration.

PagerDuty integration source code, module specs and credentials implementation.
Internal PagerDuty integration documentation, structured input and output parameters, scopes, and authentication methods.
Official PagerDuty vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® PagerDuty App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

PagerDuty Integration

Supported triggers and actions for PagerDuty integration