UserCom Integration

All-in-one customer engagement platform for live chat, email marketing, automation, and CRM. Connect UserCom to AI driven workflows so CRM updates and follow ups happen automatically. Start from Watch Activities and let Get Activity or Get All Attributes handle the next step.

Explore Documentation

3-day trialCancel anytimeUp to 10 minutes quick set up

GDPR
Data Encryption
2FA
Local Data Region

Supported triggers and actions for UserCom integration

Triggers can detect changes in UserCom and run actions that can create, search or modify data inside UserCom automatically [3] — exactly how you set them.

Watch ActivitiesTriggers when a new activity is created in the workspace.
Watch ArticlesTriggers when a knowledge base article is created or updated.
Watch AuthorTriggers when an author profile is created or updated.
Watch CompaniesTriggers when a company record is created or updated.
Watch ConversationsTriggers when a new conversation is started or updated.
Watch DealsTriggers when a deal is created, updated, or changes stage.
Watch Email CampaignsTriggers when a new email campaign is created or updated.
Watch EventsTriggers when a new event occurrence is tracked in the workspace.
Watch ProductsTriggers when a product record is created or updated.
Watch TicketsTriggers when a support ticket is created or its status changes.
Watch User NoteTriggers when a note is added to or updated on a user's profile.
Watch UsersTriggers when a user profile is created or updated.
Get ActivityRetrieves a single activity record by its ID.
Get All AttributesReturns all custom attribute definitions for users or companies.
Get ArticleRetrieves a single knowledge base article by its ID.
Get AttributeRetrieves a single custom attribute definition by its ID.
Get CompanyRetrieves a single company record by its ID.
Get ConversationRetrieves a single conversation by its ID.
Get DealRetrieves a single deal by its ID.
Get Email MessageRetrieves a single email message by its ID.
Get Event OccurrencesReturns a list of occurrences for a specific tracked event.
Get FormRetrieves a single form by its ID.
Get List UsersReturns users who belong to a specific list.
Get Segment TimelineRetrieves the change timeline for a user segment.
Get Segment UsersReturns users who currently belong to a specific segment.
Get Site ViewRetrieves a single site view configuration by its ID.
Get TicketRetrieves a single support ticket by its ID.
Get User EmailsReturns all email messages sent to a specific user.
Get User NotesReturns all internal notes attached to a specific user's profile.
List ActivitiesReturns a paginated list of activities in the workspace.
List Activity TypesReturns all available activity type definitions.
List ArticlesReturns a paginated list of knowledge base articles.
List CompaniesReturns a paginated list of companies in the workspace.
List Company SegmentsReturns all dynamic segments defined for companies.
List ConversationsReturns a paginated list of conversations in the workspace.
List Deal SegmentsReturns all dynamic segments defined for deals.
List DealsReturns a paginated list of deals across all pipelines.
List Email CampaignReturns details and statistics for a specific email campaign.
List Email MessagesReturns a paginated list of email messages sent in the workspace.
List EventsReturns a paginated list of tracked event definitions.
List ExportsReturns all export jobs and their statuses.
List FormsReturns all forms defined in the workspace.
List ListsReturns all static user lists in the workspace.
List PipelinesReturns all sales pipelines in the workspace.
List Product SegmentsReturns all dynamic segments defined for products.
List ProductsReturns a paginated list of products in the workspace.
List SegmentsReturns all dynamic user segments in the workspace.
List Site ViewsReturns all site view configurations in the workspace.
List StagesReturns all stages within a specified pipeline.
List TagsReturns all tags defined in the workspace.
List TicketsReturns a paginated list of support tickets.
List User ConversationsReturns all conversations associated with a specific user.
List UsersReturns a paginated list of users in the workspace.
Search User by EmailFinds a user profile matching the specified email address.
Create ActivityCreates a new activity record associated with a user or company.
Create AttributeCreates a new custom attribute definition for users or companies.
Create CompanyCreates a new company record in your UserCom workspace.
Create DealCreates a new deal in a pipeline stage.
Create EventTracks a custom event for a user identified by their UserCom ID.
Create Event by User Custom IDTracks a custom event for a user identified by their external custom ID.
Create ExportInitiates a new data export job for users or companies.
Create FormCreates a new lead capture or survey form.
Create ListCreates a new static user list.
Create MessageSends a new in-app or chat message to a user.
Create PipelineCreates a new sales pipeline.
Create ProductCreates a new product record in UserCom.
Create Site ViewCreates a new site view configuration for tracking page visits.
Create StageCreates a new stage within a sales pipeline.
Create TagCreates a new tag that can be applied to users.
Create TicketCreates a new support ticket linked to a user.
Create UserCreates a new user profile in UserCom.
Create User ConversationStarts a new conversation thread with a specific user.
Create User NoteAdds a new internal note to a user's profile.
Delete CompanyPermanently removes a company record from UserCom.
Delete DealPermanently removes a deal by its UserCom ID.
Delete Deal by Custom IDPermanently removes a deal identified by its external custom ID.
Delete ListPermanently deletes a static user list.
Delete PipelinePermanently removes a sales pipeline and all its stages.
Delete ProductPermanently removes a product record from UserCom.
Delete Site ViewPermanently removes a site view configuration.
Delete StagePermanently removes a stage from a sales pipeline.
Delete TagPermanently deletes a tag from UserCom.
Delete TicketPermanently removes a support ticket.
Delete User NotePermanently removes a note from a user's profile.
Download ExportDownloads the file generated by a completed export job.
Export DataRuns a full data export and returns the resulting file.
Make an API CallPerforms an arbitrary authenticated request to the UserCom API.
Merge UsersMerges two user profiles into one, combining their data.
Send EmailSends a transactional email to a user via UserCom.
Send Email with Custom DomainSends a transactional email using a custom sending domain.
Send Message as UserSends a chat message in a conversation on behalf of a user.
Update ActivityUpdates the fields of an existing activity record.
Update CompanyUpdates the fields of an existing company record.
Update ConversationUpdates the status or attributes of an existing conversation.
Update DealUpdates the fields of an existing deal.
Update ListUpdates the name or settings of an existing static user list.
Update or Create DealUpdates an existing deal or creates a new one if not found.
Update PipelineUpdates the name or settings of an existing pipeline.
Update ProductUpdates the fields of an existing product record.
Update StagesUpdates the order or properties of stages within a pipeline.
Update TagUpdates the name or color of an existing tag.
Update TicketUpdates the fields or status of an existing support ticket.
Update UserUpdates the attributes of an existing user profile.
Update User NoteUpdates the content of an existing note on a user's profile.

How to integrate UserCom in automation workflow?

3 simple steps to make your UserCom connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select UserCom in workflow

Pick UserCom app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect UserCom

When prompted, authorize access to UserCom in WEXTL once. UserCom credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your UserCom account. Approve?

STEP 3

Build a workflow

Build your workflow with UserCom yourself or with WEXTL® AI Builder. Connect UserCom to any available integrations [5], or use HTTP node to go beyond them.

UserCom

How UserCom connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever UserCom app is called in workflows. That allows your crm automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that UserCom supports.

Full UserCom API documentation

The following table illustrates what fields UserCom integration require during authorization flow inside our workflow builder [4].

Demonstration of UserCom connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Base URLRequired	url	Your full User.com API base URL including your subdomain (e.g. https://mycompany.user.com).
API KeyRequired	password	Your 64-character API key. Generate it in Settings >Workspace Settings > API & Integrations > Public API.

Connect UserCom to popular apps on WEXTL

Enter a name of the other app you want to sync with UserCom below. Click on selected app to explore integration options with UserCom. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with UserCom integration

Select Watch User Note trigger from UserCom - this will be a starting point in your automation. Whenever event happens in UserCom, workflow will start [7] from Watch User Note node.

Search for Create Event by User Custom ID, connect it as the next step of integration sequence. You can use filters between Watch User Note and Create Event by User Custom ID, so only important data pass from Watch User Note to the next step. WEXTL gives you full control over the process of UserCom automation. All parts of workflow are visible on the canvas [4].

UserCom on WEXTL has 104 modules for combining crm automations. Explore UserCom documentation for more.

Video slide demonstrates how Watch User Note and Create Event by User Custom ID nodes are used in UserCom workflow.

Video slide demonstrates how Watch User Note and Create Event by User Custom ID [6] nodes are used in UserCom workflow.

Frequently asked questions

Common questions about automating UserCom in your workflows.

UserCom has 12 triggers, including "Watch Activities", "Watch Articles", and "Watch Author", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 92 actions, including "Get Activity", "Get All Attributes", and "Get Article", and more. Refer to our UserCom Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The UserCom integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by UserCom official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where UserCom provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever UserCom or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for UserCom inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with UserCom modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the UserCom integration.

UserCom integration source code, module specs and credentials implementation.
Internal UserCom integration documentation, structured input and output parameters, scopes, and authentication methods.
Official UserCom vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® UserCom App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

UserCom Integration

Supported triggers and actions for UserCom integration