What actions can I run in UserCom?

92 actions are available, including "Get Activity", "Get All Attributes", and "Get Article", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

UserCom Integrations

All-in-one customer engagement platform for live chat, email marketing, automation, and CRM. Wire UserCom into AI-driven workflows so CRM busywork stops being manual.

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Watch ActivitiesTriggers when a new activity is created in the workspace.
Watch ArticlesTriggers when a knowledge base article is created or updated.
Watch AuthorTriggers when an author profile is created or updated.
Watch CompaniesTriggers when a company record is created or updated.
Watch ConversationsTriggers when a new conversation is started or updated.
Watch DealsTriggers when a deal is created, updated, or changes stage.
Watch Email CampaignsTriggers when a new email campaign is created or updated.
Watch EventsTriggers when a new event occurrence is tracked in the workspace.
Watch ProductsTriggers when a product record is created or updated.
Watch TicketsTriggers when a support ticket is created or its status changes.
Watch User NoteTriggers when a note is added to or updated on a user's profile.
Watch UsersTriggers when a user profile is created or updated.
Get ActivityRetrieves a single activity record by its ID.
Get All AttributesReturns all custom attribute definitions for users or companies.
Get ArticleRetrieves a single knowledge base article by its ID.
Get AttributeRetrieves a single custom attribute definition by its ID.
Get CompanyRetrieves a single company record by its ID.
Get ConversationRetrieves a single conversation by its ID.
Get DealRetrieves a single deal by its ID.
Get Email MessageRetrieves a single email message by its ID.
Get Event OccurrencesReturns a list of occurrences for a specific tracked event.
Get FormRetrieves a single form by its ID.
Get List UsersReturns users who belong to a specific list.
Get Segment TimelineRetrieves the change timeline for a user segment.
Get Segment UsersReturns users who currently belong to a specific segment.
Get Site ViewRetrieves a single site view configuration by its ID.
Get TicketRetrieves a single support ticket by its ID.
Get User EmailsReturns all email messages sent to a specific user.
Get User NotesReturns all internal notes attached to a specific user's profile.
List ActivitiesReturns a paginated list of activities in the workspace.
List Activity TypesReturns all available activity type definitions.
List ArticlesReturns a paginated list of knowledge base articles.
List CompaniesReturns a paginated list of companies in the workspace.
List Company SegmentsReturns all dynamic segments defined for companies.
List ConversationsReturns a paginated list of conversations in the workspace.
List DealsReturns a paginated list of deals across all pipelines.
List Deal SegmentsReturns all dynamic segments defined for deals.
List Email CampaignReturns details and statistics for a specific email campaign.
List Email MessagesReturns a paginated list of email messages sent in the workspace.
List EventsReturns a paginated list of tracked event definitions.
List ExportsReturns all export jobs and their statuses.
List FormsReturns all forms defined in the workspace.
List ListsReturns all static user lists in the workspace.
List PipelinesReturns all sales pipelines in the workspace.
List ProductsReturns a paginated list of products in the workspace.
List Product SegmentsReturns all dynamic segments defined for products.
List SegmentsReturns all dynamic user segments in the workspace.
List Site ViewsReturns all site view configurations in the workspace.
List StagesReturns all stages within a specified pipeline.
List TagsReturns all tags defined in the workspace.
List TicketsReturns a paginated list of support tickets.
List User ConversationsReturns all conversations associated with a specific user.
List UsersReturns a paginated list of users in the workspace.
Search User by EmailFinds a user profile matching the specified email address.
Create ActivityCreates a new activity record associated with a user or company.
Create AttributeCreates a new custom attribute definition for users or companies.
Create CompanyCreates a new company record in your UserCom workspace.
Create DealCreates a new deal in a pipeline stage.
Create EventTracks a custom event for a user identified by their UserCom ID.
Create Event by User Custom IDTracks a custom event for a user identified by their external custom ID.
Create ExportInitiates a new data export job for users or companies.
Create FormCreates a new lead capture or survey form.
Create ListCreates a new static user list.
Create MessageSends a new in-app or chat message to a user.
Create PipelineCreates a new sales pipeline.
Create ProductCreates a new product record in UserCom.
Create Site ViewCreates a new site view configuration for tracking page visits.
Create StageCreates a new stage within a sales pipeline.
Create TagCreates a new tag that can be applied to users.
Create TicketCreates a new support ticket linked to a user.
Create UserCreates a new user profile in UserCom.
Create User ConversationStarts a new conversation thread with a specific user.
Create User NoteAdds a new internal note to a user's profile.
Delete CompanyPermanently removes a company record from UserCom.
Delete DealPermanently removes a deal by its UserCom ID.
Delete Deal by Custom IDPermanently removes a deal identified by its external custom ID.
Delete ListPermanently deletes a static user list.
Delete PipelinePermanently removes a sales pipeline and all its stages.
Delete ProductPermanently removes a product record from UserCom.
Delete Site ViewPermanently removes a site view configuration.
Delete StagePermanently removes a stage from a sales pipeline.
Delete TagPermanently deletes a tag from UserCom.
Delete TicketPermanently removes a support ticket.
Delete User NotePermanently removes a note from a user's profile.
Download ExportDownloads the file generated by a completed export job.
Export DataRuns a full data export and returns the resulting file.
Make an API CallPerforms an arbitrary authenticated request to the UserCom API.
Merge UsersMerges two user profiles into one, combining their data.
Send EmailSends a transactional email to a user via UserCom.
Send Email with Custom DomainSends a transactional email using a custom sending domain.
Send Message as UserSends a chat message in a conversation on behalf of a user.
Update ActivityUpdates the fields of an existing activity record.
Update CompanyUpdates the fields of an existing company record.
Update ConversationUpdates the status or attributes of an existing conversation.
Update DealUpdates the fields of an existing deal.
Update ListUpdates the name or settings of an existing static user list.
Update or Create DealUpdates an existing deal or creates a new one if not found.
Update PipelineUpdates the name or settings of an existing pipeline.
Update ProductUpdates the fields of an existing product record.
Update StagesUpdates the order or properties of stages within a pipeline.
Update TagUpdates the name or color of an existing tag.
Update TicketUpdates the fields or status of an existing support ticket.
Update UserUpdates the attributes of an existing user profile.
Update User NoteUpdates the content of an existing note on a user's profile.

When to use UserCom

Common scenarios where UserCom automation saves time and reduces manual work.

React to "Watch Activities" in UserCom in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get All Attributes" in UserCom from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Author" from UserCom in larger multi-tool workflows to move data end-to-end without hand-offs.

Use in workflow automation

Start from UserCom’s Watch User Note trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create Event by User Custom ID as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 104 ready-made steps for CRM work, and every run records what went in and what came back.

UserCom workflow on the canvas: Watch User Note then Create Event by User Custom ID

Frequently asked questions

Common questions about automating UserCom in your workflows.

UserCom has 12 triggers, including "Watch Activities", "Watch Articles", and "Watch Author", and more. Use them to start workflows the moment UserCom events fire — no polling required.

Use in workflow automation

Start from UserCom’s Watch User Note trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create Event by User Custom ID as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 104 ready-made steps for CRM work, and every run records what went in and what came back.

UserCom Integrations

When to use UserCom

Use in workflow automation

Frequently asked questions

UserCom Integrations

When to use UserCom

Connect UserCom to any app in workflows

Use in workflow automation

Frequently asked questions

Connect UserCom to any app in workflows

Connect UserCom to any app in workflows

Connect UserCom to any app in workflows

UserCom Integrations

UserCom triggers and actions

When to use UserCom

Use in workflow automation

Frequently asked questions

What triggers does UserCom support?

What actions can I run in UserCom?

Do I need to write code to automate this?

Is the integration secure?

UserCom Integrations

UserCom triggers and actions

When to use UserCom

Connect UserCom to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does UserCom support?

What actions can I run in UserCom?

Do I need to write code to automate this?

Is the integration secure?

Connect UserCom to any app in workflows

Connect UserCom to any app in workflows

Connect UserCom to any app in workflows