Wati Integration

WhatsApp Business platform with a shared team inbox, broadcasts, and chatbots. Connect Wati conversations to the systems your team already uses every day. When Watch Account Updates lands, react with Estimate Campaign Cost or Evaluate Segment Filters.

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Supported triggers and actions for Wati integration

Triggers can detect changes in Wati and run actions that can create, search or modify data inside Wati automatically [3] — exactly how you set them.

Watch Account UpdatesTriggers when the WhatsApp Business account or a phone number changes.
Watch Call StatusTriggers when a WhatsApp call changes status.
Watch Chatbot RunsTriggers when a chatbot starts for a contact.
Watch CTA Button ClicksTriggers when a contact clicks a call-to-action link button.
Watch Incoming MessagesTriggers when a contact sends a message.
Watch Message Status UpdatesTriggers when a sent message is delivered, read, replied to, or fails.
Watch New Contact MessagesTriggers when a new contact sends their first message.
Watch Sent MessagesTriggers when a session or template message is sent.
Watch Template UpdatesTriggers when a template's review status, quality, or category changes.
Estimate Campaign CostEstimates the credit cost of sending a template to a set of contacts.
Evaluate Segment FiltersFinds the contacts that match a set of segment filters without saving a segment.
Get a Call RecordingReturns the download link and details of a call recording.
Get a Call SummaryReturns the AI summary of a call.
Get a Call TranscriptReturns the transcript of a call.
Get a CampaignReturns a single campaign with its delivery statistics.
Get Account CreditsReturns the workspace's credit balance and free conversation count.
Get a ContactReturns a single contact by ID, phone number, or BSUID.
Get a Media FileDownloads the media file attached to a message.
Get a Message by Local IDReturns a sent message by the local message ID you gave it.
Get a Message TemplateReturns a single message template.
Get an Instagram PostReturns a single Instagram post with its comment and like counts.
Get a Phone Number ProfileReturns the status, quality rating, and messaging limit of a phone number.
Get a SegmentReturns a single segment with its filter conditions.
Get Call RecordingsReturns recordings for up to 100 calls at once.
Get Call SummariesReturns summaries for up to 100 calls at once.
Get Call TranscriptsReturns transcripts for up to 100 calls at once.
Get Campaign OverviewReturns campaign delivery totals for a date range.
Get Contact CountReturns how many contacts were added in a date range.
Get Instagram Comment PermissionsReturns whether an Instagram account has granted comment permissions.
Get Instagram Post Unread CountReturns how many comments on a post are unread.
Get Sales PipelineReturns lead counts per stage and the win rate for a date range.
List Call LogsRetrieves a list of WhatsApp calls.
List Campaign RecipientsRetrieves the recipients of a campaign and their message status.
List CampaignsRetrieves a list of broadcast campaigns.
List ChannelsRetrieves the connected channels other than the default channel.
List ChatbotsRetrieves a list of chatbots.
List ContactsRetrieves a list of contacts.
List Instagram Post CommentsRetrieves the comments on an Instagram post.
List Instagram PostsRetrieves the posts of a connected Instagram account.
List Lead StagesRetrieves the stages of the sales pipeline.
List MessagesRetrieves the messages in a conversation.
List Message TemplatesRetrieves a list of WhatsApp message templates.
List SegmentsRetrieves a list of contact segments.
List WhatsApp Business AccountsRetrieves the WhatsApp Business accounts linked to the workspace.
List WhatsApp GroupsRetrieves a list of active WhatsApp groups.
List WhatsApp Phone NumbersRetrieves the WhatsApp phone numbers connected to the workspace.
Search ContactsFinds contacts by name, custom attribute, or creation date.
Add a ContactAdds a new WhatsApp contact with optional custom attributes.
Add a Conversation TagAdds an existing tag to a conversation.
Add Group ParticipantsAdds team members or contacts to a WhatsApp group.
Assign a Contact to TeamsAssigns a contact to one or more teams.
Change Conversation AssigneeAssigns a conversation to a team member or back to the bot.
Create a Custom SegmentCreates a custom contact segment from filters or a contact list.
Create a Message TemplateCreates a WhatsApp message template and submits it for review.
Create a WhatsApp GroupCreates a WhatsApp group with team members and contacts.
Delete a ContactDeletes a contact from the workspace.
Delete a Message TemplateDeletes one language version of a message template.
Delete a Scheduled CampaignDeletes a scheduled campaign before it is sent.
Delete a WhatsApp GroupDeletes a WhatsApp group.
Delete Message Templates by NameDeletes every language version of a message template.
Make an API CallPerforms an arbitrary authorized API call.
Remove a Conversation TagRemoves a tag from a conversation.
Remove Group ParticipantsRemoves team members or contacts from a WhatsApp group.
Reply to an Instagram CommentPosts a public reply to an Instagram comment.
Schedule Template MessagesSchedules an approved template message for one or more recipients.
Send a CTA URL MessageSends a message with a button that opens a web link.
Send a FileSends a file to a contact with an open conversation.
Send a File from a URLSends a file from a public URL to a contact with an open conversation.
Send an Instagram Private ReplySends a private direct message to the author of an Instagram comment.
Send an Interactive MessageSends a message with reply buttons or a list menu.
Send a Text MessageSends a text message to a contact with an open conversation.
Send a Typing IndicatorShows a typing bubble to a contact and marks their last message as read.
Send Group InvitesSends the group invite to every contact who has not joined yet.
Send Template MessagesSends an approved template message to one or more recipients.
Send Template Messages from a CSVSends an approved template message to every number in a CSV file.
Start a ChatbotStarts a chatbot for a contact.
Update ContactsUpdates custom attributes on one or more contacts.
Update Conversation StatusChanges the status of a conversation.

How to integrate Wati in automation workflow?

3 simple steps to make your Wati connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Wati in workflow

Pick Wati app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Wati

When prompted, authorize access to Wati in WEXTL once. Wati credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Wati account. Approve?

STEP 3

Build a workflow

Build your workflow with Wati yourself or with WEXTL® AI Builder. Connect Wati to any available integrations [5], or use HTTP node to go beyond them.

Wati

How Wati connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Wati app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Wati supports.

Full Wati API documentation

The following table illustrates what fields Wati integration require during authorization flow inside our workflow builder [4].

Demonstration of Wati connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Tenant IDRequired	text	Your workspace ID. In Wati, open API Docs (Connector, then API): the API Endpoint looks like https://live-mt-server.wati.io/123456. The number at the end is the tenant ID.
Access TokenRequired	password	Copy the Access Token from the same page. You can paste it with or without the leading 'Bearer '. A token created under Create API Token with scopes works for the actions its scopes allow.

Connect Wati to popular apps on WEXTL

Enter a name of the other app you want to sync with Wati below. Click on selected app to explore integration options with Wati. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Wati integration

Select Watch New Contact Messages trigger from Wati - this will be a starting point in your automation. Whenever event happens in Wati, workflow will start [7] from Watch New Contact Messages node.

Search for Add a Contact, connect it as the next step of integration sequence. You can use filters between Watch New Contact Messages and Add a Contact, so only important data pass from Watch New Contact Messages to the next step. WEXTL gives you full control over the process of Wati automation. All parts of workflow are visible on the canvas [4].

Wati on WEXTL has 78 modules for combining communication automations. Explore Wati documentation for more.

Wati

Watch New Contact Messages

Buttondown

Performs action

Buttondown

Triggers

Wati

Add a Contact

Demonstration of how visual Wati automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Wati in your workflows.

Wati has 9 triggers, including "Watch Account Updates", "Watch Call Status", and "Watch Chatbot Runs", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 69 actions, including "Estimate Campaign Cost", "Evaluate Segment Filters", and "Get a Call Recording", and more. Refer to our Wati Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Wati integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Wati official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Wati provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Wati or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Wati inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Wati modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Wati integration.

Wati integration source code, module specs and credentials implementation.
Internal Wati integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Wati vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Wati App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Wati Integration

Supported triggers and actions for Wati integration