STEP 1
Connect Benchmark Email and Thulium
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Benchmark Email and Thulium Integration
Keep Benchmark Email and Thulium in sync by integrating their events and actions. When communication events happen in Benchmark Email, update the Thulium automatically - without any line of code in visual workflow builder.
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Learn about Benchmark Email and Thulium
Detailed info you need to know about Benchmark Email and Thulium integrations in WEXTL. Explore which modules apps support and how you connect them.
Benchmark Email
Email marketing platform for campaigns, lists, automations, and subscriber engagement. [5]
How to connect Benchmark Email to Thulium
Set up your Benchmark Email and Thulium integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Benchmark Email and Thulium nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Benchmark Email and Thulium. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Benchmark Email and Thulium work in WEXTL?
WEXTL exposes actions and triggers for Benchmark Email and Thulium that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Benchmark Email triggersThulium actions
Benchmark Email modules
- Add a Contact to a ListAdds a contact to a specified list.
- Delete a ContactDeletes a contact from the system.
- Find a ContactFinds a contact using specified search criteria.
- Get Contact ListsRetrieves contact lists from the service.
- Get ContactsRetrieves details for contacts.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a ContactUpdates the details of an existing contact in the system.
- Watch Contact ListTriggers when the contact list is updated or changed.
- Watch ContactsTriggers when a new contact is added.
- Watch Emails by StatusTriggers when an email is received with a specific status.
Thulium modules
- Add Agents to a CampaignAdds a list of agents to an outbound campaign.
- Add Comment to a TicketAdds a comment to a ticket.
- Add Customer Response to a TicketAdds a customer response to a ticket.
- Add Entry to CustomerAdds an entry to customer feeds.
- Add Multiple Records to CRM OutboundAdds multiple records to the specified CRM outbound.
- Answer a PhoneAnswers an agent's phone call when he uses the Thulium Softphone.
- Clone an Outbound CampaignClones an outbound campaign to replicate its settings and structure.
- Create a CampaignCreates a new campaign.
- Create a TicketCreates a new ticket in the system.
- Create a Voicebot InteractionInitiates a voicebot interaction.
- Create an AgentCreates a new agent.
- Create Multiple CustomersCreates multiple customers at once.
- Delete a CampaignRemoves a campaign from the service permanently.
- Delete a ChatDeletes a chat session.
- Delete a CompanyDeletes a specific company.
- Delete a CustomerRemoves a single customer specified by an ID parameter.
- Delete a TicketDeletes a specified ticket from the system.
- Delete Chat ContentRemoves the content of a specified chat conversation and allows selecting a participant or removing it for both.
- Delete Multiple CustomersDeletes multiple customers from the system.
- Delete Multiple Records from Outbound CRMDeletes many records from the CRM outbound.
- Delete Ticket AttachmentsDeletes attachments from a ticket.
- Get a CompanyReturns a single company specified by an ID parameter.
- Get a CustomerReturns a single customer, specified by an ID parameter.
- Get a TicketRetrieves details for a specific ticket.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent StatusReturns the agent status.
- Get an Agent's Last Queue CallReturns the last queue call that an agent interacted with.
- Get Outbound StatsReturns records stats for outbound.
- Hang Up an Agent CallHangs up an agent call.
- Hold an Agent CallPuts an agent's Thulium Softphone on hold.
- List Agent GroupsRetrieves all agent groups.
- List AgentsRetrieves all agents.
- List Agents StatusesRetrieves all agents' statuses.
- List Agents' Work ReportsRetrieves all agents' work reports.
- List Campaign AgentsRetrieves a list of campaign agents.
- List CampaignsRetrieves a list of campaigns.
- List Chat QueuesReturns a list of chat queues.
- List Chat ReportsReturns chat reports.
- List ChatsRetrieves chat conversations.
- List CompaniesReturns a collection of companies matching a specified query.
- List CustomersReturns a collection of customers matching a specified query.
- List Ticket CategoriesReturns a list of ticket categories.
- List Ticket QueuesReturns a list of ticket queues.
- List Ticket StatusesReturns a list of ticket statuses.
- List TicketsRetrieves support tickets.
- Log In an AgentLogs in the specified agent.
- Log Out an AgentLogs out the specified agent.
- Make a Phone CallMakes a call for an agent to the specified phone number.
- Make a Preview CallMakes an outbound call in preview mode.
- Make an API CallPerforms an arbitrary authorized API request.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Benchmark Email and Thulium integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Benchmark Email and Thulium.
Connect your Benchmark Email and Thulium accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Benchmark Email's "Watch Contact List" fires, WEXTL can "Add Agents to a Campaign" in Thulium. Benchmark Email has 3 triggers (including Watch Contact List, Watch Contacts, and Watch Emails by Status); Thulium has 69 actions (including Add Agents to a Campaign, Add Comment to a Ticket, and Add Customer Response to a Ticket). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Benchmark Email-to-Thulium automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Benchmark Email (or Thulium) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Benchmark Email + Thulium automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Benchmark Email and Thulium integration.
- Benchmark Email and Thulium integration source code, module specs and credentials implementation.
- Our Benchmark Email and Thulium integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Benchmark Email and Thulium — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Benchmark Email integration information
- Thulium integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library