What actions can I run in Thulium?

69 actions are available, including "Get a Company", "Get a Customer", and "Get an Agent", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Thulium Integrations

Cloud contact center for voice, chat, and customer service operations. Connect Thulium conversations to the systems your team already works in.

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Watch AgentTriggers when an agent is created or updated.
Watch Agent StatusTriggers when an agent status is updated.
Watch Agent Work ReportTriggers when an agent work report is created or updated.
Watch ChatTriggers when new messages are posted in the chat.
Watch CompaniesTriggers when a new company is created or an existing company is updated.
Watch CustomersTriggers when a new customer is created or updated.
Watch OutboundsTriggers when an outbound record is created or updated.
Watch TicketsTriggers when a new ticket is created.
Get a CompanyReturns a single company specified by an ID parameter.
Get a CustomerReturns a single customer, specified by an ID parameter.
Get an AgentRetrieves details for a specific agent.
Get an Agent's Last Queue CallReturns the last queue call that an agent interacted with.
Get an Agent StatusReturns the agent status.
Get a TicketRetrieves details for a specific ticket.
Get Outbound StatsReturns records stats for outbound.
List Agent GroupsRetrieves all agent groups.
List AgentsRetrieves all agents.
List Agents StatusesRetrieves all agents' statuses.
List Agents' Work ReportsRetrieves all agents' work reports.
List Campaign AgentsRetrieves a list of campaign agents.
List CampaignsRetrieves a list of campaigns.
List Chat QueuesReturns a list of chat queues.
List Chat ReportsReturns chat reports.
List ChatsRetrieves chat conversations.
List CompaniesReturns a collection of companies matching a specified query.
List CustomersReturns a collection of customers matching a specified query.
List Ticket CategoriesReturns a list of ticket categories.
List Ticket QueuesReturns a list of ticket queues.
List TicketsRetrieves support tickets.
List Ticket StatusesReturns a list of ticket statuses.
Add Agents to a CampaignAdds a list of agents to an outbound campaign.
Add Comment to a TicketAdds a comment to a ticket.
Add Customer Response to a TicketAdds a customer response to a ticket.
Add Entry to CustomerAdds an entry to customer feeds.
Add Multiple Records to CRM OutboundAdds multiple records to the specified CRM outbound.
Answer a PhoneAnswers an agent's phone call when he uses the Thulium Softphone.
Clone an Outbound CampaignClones an outbound campaign to replicate its settings and structure.
Create a CampaignCreates a new campaign.
Create an AgentCreates a new agent.
Create a TicketCreates a new ticket in the system.
Create a Voicebot InteractionInitiates a voicebot interaction.
Create Multiple CustomersCreates multiple customers at once.
Delete a CampaignRemoves a campaign from the service permanently.
Delete a ChatDeletes a chat session.
Delete a CompanyDeletes a specific company.
Delete a CustomerRemoves a single customer specified by an ID parameter.
Delete a TicketDeletes a specified ticket from the system.
Delete Chat ContentRemoves the content of a specified chat conversation and allows selecting a participant or removing it for both.
Delete Multiple CustomersDeletes multiple customers from the system.
Delete Multiple Records from Outbound CRMDeletes many records from the CRM outbound.
Delete Ticket AttachmentsDeletes attachments from a ticket.
Hang Up an Agent CallHangs up an agent call.
Hold an Agent CallPuts an agent's Thulium Softphone on hold.
Log In an AgentLogs in the specified agent.
Log Out an AgentLogs out the specified agent.
Make an API CallPerforms an arbitrary authorized API request.
Make a Phone CallMakes a call for an agent to the specified phone number.
Make a Preview CallMakes an outbound call in preview mode.
Mute an Agent PhoneMutes an agent's Thulium softphone.
Pause an Agent's PhonePauses an agent's Thulium softphone.
Remove Agents from a CampaignRemoves agents from outbound.
Send a MessageSends a chat message for a given conversation.
Send a Message to a ClientSends a message to a client.
Send an SMSSends an SMS message.
Set Campaign AgentsAdds and removes agents to and from outbound.
Start a Chat ConversationInitiates a chat conversation with a specified user or group.
Stop a Chat ConversationFinishes a chat conversation.
Stop Recording an Agent's PhoneStops recording of the ongoing call for the specified agent.
Transfer a SoftphoneTransfers an agent's Thulium softphone.
Unhold an Agent's CallUnholds an agent's call on Thulium Softphone.
Unmute an Agent PhoneUnmutes an agent's Thulium Softphone.
Unpause an AgentUnpauses an agent in the system.
Update a CampaignUpdates campaign information.
Update a CompanyUpdates a company in a CRM.
Update a CustomerUpdates a single customer.
Update a TicketUpdates ticket information.
Update Multiple CustomersUpdates many customers.

When to use Thulium

Common scenarios where Thulium automation saves time and reduces manual work.

React to "Watch Agent" in Thulium in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get a Customer" in Thulium from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Agent Work Report" from Thulium in larger multi-tool workflows to move data end-to-end without hand-offs.

Use in workflow automation

Start from Thulium’s Watch Agent Work Report trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Agents to a Campaign as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 77 ready-made steps for communication work, and every run records what went in and what came back.

Thulium workflow on the canvas: Watch Agent Work Report then Add Agents to a Campaign

Frequently asked questions

Common questions about automating Thulium in your workflows.

Thulium has 8 triggers, including "Watch Agent", "Watch Agent Status", and "Watch Agent Work Report", and more. Use them to start workflows the moment Thulium events fire — no polling required.

Use in workflow automation

Start from Thulium’s Watch Agent Work Report trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Agents to a Campaign as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 77 ready-made steps for communication work, and every run records what went in and what came back.

Thulium Integrations

When to use Thulium

Use in workflow automation

Frequently asked questions

Thulium Integrations

When to use Thulium

Connect Thulium to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Thulium to any app in workflows

Connect Thulium to any app in workflows

Connect Thulium to any app in workflows

Thulium Integrations

Thulium triggers and actions

When to use Thulium

Use in workflow automation

Frequently asked questions

What triggers does Thulium support?

What actions can I run in Thulium?

Do I need to write code to automate this?

Is the integration secure?

Thulium Integrations

Thulium triggers and actions

When to use Thulium

Connect Thulium to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Thulium support?

What actions can I run in Thulium?

Do I need to write code to automate this?

Is the integration secure?

Connect Thulium to any app in workflows

Connect Thulium to any app in workflows

Connect Thulium to any app in workflows