Thulium Integration

Cloud contact center for voice, chat, and customer service operations. Connect Thulium conversations to the systems your team already uses every day. When Watch Agent lands, react with Get a Company or Get a Customer.

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Supported triggers and actions for Thulium integration

Triggers can detect changes in Thulium and run actions that can create, search or modify data inside Thulium automatically [3] — exactly how you set them.

Watch AgentTriggers when an agent is created or updated.
Watch Agent StatusTriggers when an agent status is updated.
Watch Agent Work ReportTriggers when an agent work report is created or updated.
Watch ChatTriggers when new messages are posted in the chat.
Watch CompaniesTriggers when a new company is created or an existing company is updated.
Watch CustomersTriggers when a new customer is created or updated.
Watch OutboundsTriggers when an outbound record is created or updated.
Watch TicketsTriggers when a new ticket is created.
Get a CompanyReturns a single company specified by an ID parameter.
Get a CustomerReturns a single customer, specified by an ID parameter.
Get a TicketRetrieves details for a specific ticket.
Get an AgentRetrieves details for a specific agent.
Get an Agent StatusReturns the agent status.
Get an Agent's Last Queue CallReturns the last queue call that an agent interacted with.
Get Outbound StatsReturns records stats for outbound.
List Agent GroupsRetrieves all agent groups.
List AgentsRetrieves all agents.
List Agents StatusesRetrieves all agents' statuses.
List Agents' Work ReportsRetrieves all agents' work reports.
List Campaign AgentsRetrieves a list of campaign agents.
List CampaignsRetrieves a list of campaigns.
List Chat QueuesReturns a list of chat queues.
List Chat ReportsReturns chat reports.
List ChatsRetrieves chat conversations.
List CompaniesReturns a collection of companies matching a specified query.
List CustomersReturns a collection of customers matching a specified query.
List Ticket CategoriesReturns a list of ticket categories.
List Ticket QueuesReturns a list of ticket queues.
List Ticket StatusesReturns a list of ticket statuses.
List TicketsRetrieves support tickets.
Add Agents to a CampaignAdds a list of agents to an outbound campaign.
Add Comment to a TicketAdds a comment to a ticket.
Add Customer Response to a TicketAdds a customer response to a ticket.
Add Entry to CustomerAdds an entry to customer feeds.
Add Multiple Records to CRM OutboundAdds multiple records to the specified CRM outbound.
Answer a PhoneAnswers an agent's phone call when he uses the Thulium Softphone.
Clone an Outbound CampaignClones an outbound campaign to replicate its settings and structure.
Create a CampaignCreates a new campaign.
Create a TicketCreates a new ticket in the system.
Create a Voicebot InteractionInitiates a voicebot interaction.
Create an AgentCreates a new agent.
Create Multiple CustomersCreates multiple customers at once.
Delete a CampaignRemoves a campaign from the service permanently.
Delete a ChatDeletes a chat session.
Delete a CompanyDeletes a specific company.
Delete a CustomerRemoves a single customer specified by an ID parameter.
Delete a TicketDeletes a specified ticket from the system.
Delete Chat ContentRemoves the content of a specified chat conversation and allows selecting a participant or removing it for both.
Delete Multiple CustomersDeletes multiple customers from the system.
Delete Multiple Records from Outbound CRMDeletes many records from the CRM outbound.
Delete Ticket AttachmentsDeletes attachments from a ticket.
Hang Up an Agent CallHangs up an agent call.
Hold an Agent CallPuts an agent's Thulium Softphone on hold.
Log In an AgentLogs in the specified agent.
Log Out an AgentLogs out the specified agent.
Make a Phone CallMakes a call for an agent to the specified phone number.
Make a Preview CallMakes an outbound call in preview mode.
Make an API CallPerforms an arbitrary authorized API request.
Mute an Agent PhoneMutes an agent's Thulium softphone.
Pause an Agent's PhonePauses an agent's Thulium softphone.
Remove Agents from a CampaignRemoves agents from outbound.
Send a MessageSends a chat message for a given conversation.
Send a Message to a ClientSends a message to a client.
Send an SMSSends an SMS message.
Set Campaign AgentsAdds and removes agents to and from outbound.
Start a Chat ConversationInitiates a chat conversation with a specified user or group.
Stop a Chat ConversationFinishes a chat conversation.
Stop Recording an Agent's PhoneStops recording of the ongoing call for the specified agent.
Transfer a SoftphoneTransfers an agent's Thulium softphone.
Unhold an Agent's CallUnholds an agent's call on Thulium Softphone.
Unmute an Agent PhoneUnmutes an agent's Thulium Softphone.
Unpause an AgentUnpauses an agent in the system.
Update a CampaignUpdates campaign information.
Update a CompanyUpdates a company in a CRM.
Update a CustomerUpdates a single customer.
Update a TicketUpdates ticket information.
Update Multiple CustomersUpdates many customers.

How to integrate Thulium in automation workflow?

3 simple steps to make your Thulium connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Thulium in workflow

Pick Thulium app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Thulium

When prompted, authorize access to Thulium in WEXTL once. Thulium credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Thulium account. Approve?

STEP 3

Build a workflow

Build your workflow with Thulium yourself or with WEXTL® AI Builder. Connect Thulium to any available integrations [5], or use HTTP node to go beyond them.

Thulium

How Thulium connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Thulium app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Thulium supports.

Full Thulium API documentation

The following table illustrates what fields Thulium integration require during authorization flow inside our workflow builder [4].

Demonstration of Thulium connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
subdomainRequired	text	Log into your account and copy the part of the URL before `.thulium.com` on the browser. For example, `mycompany`.
UsernameRequired	text	Log in to Thulium and go to Administration -> Users -> API Users to create a new user with API access.
PasswordRequired	password	Log in to Thulium and go to Administration -> Users -> API Users to create a new user with API access.

Connect Thulium to popular apps on WEXTL

Enter a name of the other app you want to sync with Thulium below. Click on selected app to explore integration options with Thulium. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Thulium integration

Select Watch Agent Work Report trigger from Thulium - this will be a starting point in your automation. Whenever event happens in Thulium, workflow will start [7] from Watch Agent Work Report node.

Search for Add Agents to a Campaign, connect it as the next step of integration sequence. You can use filters between Watch Agent Work Report and Add Agents to a Campaign, so only important data pass from Watch Agent Work Report to the next step. WEXTL gives you full control over the process of Thulium automation. All parts of workflow are visible on the canvas [4].

Thulium on WEXTL has 77 modules for combining communication automations. Explore Thulium documentation for more.

Video slide demonstrates how Watch Agent Work Report and Add Agents to a Campaign nodes are used in Thulium workflow.

Video slide demonstrates how Watch Agent Work Report and Add Agents to a Campaign [6] nodes are used in Thulium workflow.

Frequently asked questions

Common questions about automating Thulium in your workflows.

Thulium has 8 triggers, including "Watch Agent", "Watch Agent Status", and "Watch Agent Work Report", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 69 actions, including "Get a Company", "Get a Customer", and "Get a Ticket", and more. Refer to our Thulium Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Thulium integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Thulium official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Thulium provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Thulium or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Thulium inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Thulium modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Thulium integration.

Thulium integration source code, module specs and credentials implementation.
Internal Thulium integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Thulium vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Thulium App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Thulium Integration

Supported triggers and actions for Thulium integration