STEP 1
Connect CallRail and Thulium
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CallRail and Thulium Integration
Connect CallRail and Thulium to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CallRail and Thulium
Detailed info you need to know about CallRail and Thulium integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect CallRail to Thulium
Set up your CallRail and Thulium integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CallRail and Thulium nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CallRail and Thulium. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CallRail and Thulium work in WEXTL?
WEXTL exposes actions and triggers for CallRail and Thulium that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CallRail triggersThulium actions
CallRail modules
- Create a CallCreates an outbound phone call in the target account.
- Create a CompanyCreates a company record in the target account.
- Create a Form SubmissionRecords a new form submission in the target account.
- Create a Message FlowCreates a new message flow for a company.
- Create a NotificationCreates an event alert for a specified user.
- Create a TagCreates a tag on a company or account.
- Create a Tracker SessionCreates a session tracker for a company.
- Create a Tracker SourceCreates a source tracker for a company.
- Create a UserCreates a user in the target account.
- Create an Email SummaryCreates a summary-email subscription for a user.
- Create an IntegrationCreates and activates an integration instance for a company.
- Create an Outbound CallerCreates an outbound caller ID for a company.
- Delete a Message FlowDeletes a message flow from a company.
- Delete a NotificationDeletes a notification by its identifier.
- Delete a TagDeletes a tag from the target account.
- Delete a UserDeletes a user from the target account.
- Delete an Email SummaryDeletes a summary-email subscription so the user stops receiving it.
- Delete an Outbound CallerDeletes an outbound caller ID from a company.
- Disable a CompanyDisables a company so it no longer tracks activity.
- Disable a TrackerDisables a tracker so it no longer captures traffic.
- Disable an IntegrationDisables an integration instance for a company.
- Get a CallRetrieves a single call from the target account.
- Get a Call RecordingRetrieves the MP3 recording URL for a specified call.
- Get a CompanyRetrieves a single company from the target account.
- Get a ConversationRetrieves a single text conversation.
- Get a Message FlowRetrieves a single message flow.
- Get a TrackerRetrieves a single tracker from the target account.
- Get a UserRetrieves a single user from the target account.
- Get an AccountRetrieves a single account record.
- Get an Email SummaryRetrieves a single summary-email subscription.
- Get an Outbound CallerRetrieves a single outbound caller ID from a company.
- Get an SMS ThreadRetrieves an SMS thread together with its messages.
- List AccountsRetrieves a list of accounts.
- List Call Page ViewsRetrieves a paginated list of page views for a given call.
- List CallsRetrieves a paginated list of calls in the target account.
- List CompaniesRetrieves a paginated list of companies in the target account.
- List ConversationsRetrieves every text conversation.
- List Form SubmissionsRetrieves a paginated list of form submissions in the target account.
- List IntegrationsRetrieves a paginated list of integrations for a company.
- List LeadsRetrieves a paginated list of leads in the target account.
- List Message FlowsRetrieves a paginated list of message flows for a company.
- List NotificationsRetrieves a paginated list of notifications in the target account.
- List Outbound Caller IDsRetrieves a paginated list of outbound caller IDs for a company.
- List SMS ThreadsRetrieves a paginated list of SMS threads in the target account.
- List Summary EmailsRetrieves summary-email subscriptions visible to the current user.
- List TagsRetrieves a paginated list of tags in the target account.
- List TrackersRetrieves a paginated list of trackers in the target account.
- List UsersRetrieves a paginated list of users in the target account.
- Make an API CallPerforms an arbitrary authorized API call.
- Send a Text MessageSends an SMS to a destination number.
Thulium modules
- Add Agents to a CampaignAdds a list of agents to an outbound campaign.
- Add Comment to a TicketAdds a comment to a ticket.
- Add Customer Response to a TicketAdds a customer response to a ticket.
- Add Entry to CustomerAdds an entry to customer feeds.
- Add Multiple Records to CRM OutboundAdds multiple records to the specified CRM outbound.
- Answer a PhoneAnswers an agent's phone call when he uses the Thulium Softphone.
- Clone an Outbound CampaignClones an outbound campaign to replicate its settings and structure.
- Create a CampaignCreates a new campaign.
- Create a TicketCreates a new ticket in the system.
- Create a Voicebot InteractionInitiates a voicebot interaction.
- Create an AgentCreates a new agent.
- Create Multiple CustomersCreates multiple customers at once.
- Delete a CampaignRemoves a campaign from the service permanently.
- Delete a ChatDeletes a chat session.
- Delete a CompanyDeletes a specific company.
- Delete a CustomerRemoves a single customer specified by an ID parameter.
- Delete a TicketDeletes a specified ticket from the system.
- Delete Chat ContentRemoves the content of a specified chat conversation and allows selecting a participant or removing it for both.
- Delete Multiple CustomersDeletes multiple customers from the system.
- Delete Multiple Records from Outbound CRMDeletes many records from the CRM outbound.
- Delete Ticket AttachmentsDeletes attachments from a ticket.
- Get a CompanyReturns a single company specified by an ID parameter.
- Get a CustomerReturns a single customer, specified by an ID parameter.
- Get a TicketRetrieves details for a specific ticket.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent StatusReturns the agent status.
- Get an Agent's Last Queue CallReturns the last queue call that an agent interacted with.
- Get Outbound StatsReturns records stats for outbound.
- Hang Up an Agent CallHangs up an agent call.
- Hold an Agent CallPuts an agent's Thulium Softphone on hold.
- List Agent GroupsRetrieves all agent groups.
- List AgentsRetrieves all agents.
- List Agents StatusesRetrieves all agents' statuses.
- List Agents' Work ReportsRetrieves all agents' work reports.
- List Campaign AgentsRetrieves a list of campaign agents.
- List CampaignsRetrieves a list of campaigns.
- List Chat QueuesReturns a list of chat queues.
- List Chat ReportsReturns chat reports.
- List ChatsRetrieves chat conversations.
- List CompaniesReturns a collection of companies matching a specified query.
- List CustomersReturns a collection of customers matching a specified query.
- List Ticket CategoriesReturns a list of ticket categories.
- List Ticket QueuesReturns a list of ticket queues.
- List Ticket StatusesReturns a list of ticket statuses.
- List TicketsRetrieves support tickets.
- Log In an AgentLogs in the specified agent.
- Log Out an AgentLogs out the specified agent.
- Make a Phone CallMakes a call for an agent to the specified phone number.
- Make a Preview CallMakes an outbound call in preview mode.
- Make an API CallPerforms an arbitrary authorized API request.
Frequently asked questions
Common questions about connecting CallRail and Thulium.
Connect your CallRail and Thulium accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CallRail's "Watch Companies" fires, WEXTL can "Add Agents to a Campaign" in Thulium. CallRail has 6 triggers (including Watch Companies, Watch Form Submission, and Watch Leads); Thulium has 69 actions (including Add Agents to a Campaign, Add Comment to a Ticket, and Add Customer Response to a Ticket). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CallRail-to-Thulium automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CallRail (or Thulium) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CallRail + Thulium automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CallRail and Thulium integration.
- CallRail and Thulium integration source code, module specs and credentials implementation.
- Our CallRail and Thulium integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CallRail and Thulium — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CallRail integration information
- Thulium integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library