Capacity and CommBox Integration

Capacity modules

• Activate a User Reactivates a previously deactivated user account, restoring their access to the platform.
• Add an Exchange to Input Adds a new input variant to an existing exchange.
• Add an Exchange to Output Adds a new output variant to an existing exchange.
• Create a Contact Creates a new contact record in Capacity.
• Create a Custom Field Creates a new custom field definition for extending entity data models.
• Create a Directory Creates a new directory for organizing files and folders.
• Create a Folder Creates a new folder within a directory to organize content.
• Create a Group Creates a new user group for organizing team members and managing permissions.
• Create a User Creates a new user account and assigns them to the specified groups.
• Create an Account Creates a new account record in Capacity.
• Create an Article Creates a new knowledge base article in Capacity.
• Create an Exchange Creates a new exchange with at least one input and one output for automated Q&A responses.
• Create or Update User Attributes Inserts or updates custom attribute values for an existing user.
• Deactivate a User Deactivates a user account, suspending their access without deleting their data.
• Delete a Contact Permanently deletes a contact record and all associated data.
• Delete a Custom Field Permanently deletes a custom field definition and removes it from all entities.
• Delete a Directory Permanently deletes a directory and all its contained files and folders.
• Delete a File Permanently deletes a single uploaded file by its ID.
• Delete a Folder Permanently deletes a folder, all its subfolders, and their contents.
• Delete a Group Permanently deletes a user group from Capacity.
• Delete a User Permanently deletes a user account and all their associated data.
• Delete an Account Permanently deletes an account record from Capacity.
• Delete an Exchange Permanently deletes an exchange and all its associated inputs and outputs.
• Delete an Exchange Input Deletes a specific input variant belonging to an exchange.
• Delete an Exchange to Output Deletes a specific output variant belonging to an exchange.
• Delete Multiple Files Permanently deletes a list of uploaded files in a single request.
• Delete User Attributes Deletes a specific custom attribute from a user by its key.
• Disable a Directory Disables access to a directory for a specific user group.
• Enable a Directory Enables access to a directory for a specific user group.
• Get a Contact Retrieves a single contact record by its ID.
• Get a Custom Field Retrieves detailed information about a specific custom field definition by its ID.
• Get a Directory Retrieves a single directory record by its ID.
• Get a Folder Retrieves a single folder record by its ID.
• Get a Group Retrieves a single user group record by its ID.
• Get a User Retrieves a single user record by their ID.
• Get an Account Retrieves a single account record by its ID.
• Get an Exchange Retrieves a single exchange record by its ID.
• Get an Exchange Input Retrieves a specific input variant belonging to an exchange.
• Get an Exchange to Output Retrieves a specific output variant belonging to an exchange.
• Get an Uploaded File Retrieves metadata and download details for a single uploaded file by its ID.
• List Accounts Returns a paginated list of account records.
• List Articles Returns a paginated list of knowledge base articles.
• List Contacts Returns a paginated list of contact records.
• List Custom Fields Returns a paginated list of custom field definitions, with optional filtering by name.
• List Directories Returns a paginated list of directory records.
• List Exchanges Returns a paginated list of exchange records.
• List Files Returns a paginated list of uploaded files.
• List Folders Returns a paginated list of folders within a directory.
• List Group Directories Returns a paginated list of directories accessible to a specific group.
• List Groups Returns a paginated list of user groups.