Capacity Integrations

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. Connect Capacity to AI agents, automate workflows, and scale with confidence.

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Watch ArticlesTriggers when a knowledge base article is created or updated.
Watch ContactsTriggers when a contact record is created or updated.
Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
Add an Exchange to InputAdds a new input variant to an existing exchange.
Add an Exchange to OutputAdds a new output variant to an existing exchange.
Create a ContactCreates a new contact record in Capacity.
Create a Custom FieldCreates a new custom field definition for extending entity data models.
Create a DirectoryCreates a new directory for organizing files and folders.
Create a FolderCreates a new folder within a directory to organize content.
Create a GroupCreates a new user group for organizing team members and managing permissions.
Create an AccountCreates a new account record in Capacity.
Create an ArticleCreates a new knowledge base article in Capacity.
Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
Create a UserCreates a new user account and assigns them to the specified groups.
Create or Update User AttributesInserts or updates custom attribute values for an existing user.
Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
Delete a ContactPermanently deletes a contact record and all associated data.
Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
Delete a FilePermanently deletes a single uploaded file by its ID.

Connect Capacity to any app in workflows

Search apps and open an app-to-app integration page in one click.

Use Capacity in workflow automation

Start from Capacity’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

Capacity brings 67 ready-made steps for support work, and every run records what went in and what came back.

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Capacity workflow on the canvas: Watch Contacts then Delete a Contact

Frequently asked questions

Everything you need to know about connecting Capacity to your workflows.

Connect your Capacity account, choose a trigger or action, and map fields so data flows automatically between Capacity and your workflows.

Use Capacity in workflow automation

Start from Capacity’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

Capacity brings 67 ready-made steps for support work, and every run records what went in and what came back.

Capacity Integrations

Capacity triggers and actions

Connect Capacity to any app in workflows

Use Capacity in workflow automation

Frequently asked questions

How does Capacity integration work in WEXTL?

Can Capacity start a workflow automatically?

Can I send data to Capacity from other systems?

Do I need coding to automate Capacity?

What are common Capacity use cases?

Can I control what data is sent to Capacity?

Capacity Integrations

Capacity triggers and actions

Connect Capacity to any app in workflows

Use Capacity in workflow automation

Frequently asked questions

How does Capacity integration work in WEXTL?

Can Capacity start a workflow automatically?

Can I send data to Capacity from other systems?

Do I need coding to automate Capacity?

What are common Capacity use cases?

Can I control what data is sent to Capacity?

How do I handle errors in Capacity workflows?

Is Capacity integration secure?