Capacity Integration

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. Connect Capacity support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Articles, then trigger Get a Contact or Get a Custom Field as issues move forward.

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Supported triggers and actions for Capacity integration

Triggers can detect changes in Capacity and run actions that can create, search or modify data inside Capacity automatically [3] — exactly how you set them.

Watch ArticlesTriggers when a knowledge base article is created or updated.
Watch ContactsTriggers when a contact record is created or updated.
Get a ContactRetrieves a single contact record by its ID.
Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
Get a DirectoryRetrieves a single directory record by its ID.
Get a FolderRetrieves a single folder record by its ID.
Get a GroupRetrieves a single user group record by its ID.
Get a UserRetrieves a single user record by their ID.
Get an AccountRetrieves a single account record by its ID.
Get an ExchangeRetrieves a single exchange record by its ID.
Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
List AccountsReturns a paginated list of account records.
List ArticlesReturns a paginated list of knowledge base articles.
List ContactsReturns a paginated list of contact records.
List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
List DirectoriesReturns a paginated list of directory records.
List ExchangesReturns a paginated list of exchange records.
List FilesReturns a paginated list of uploaded files.
List FoldersReturns a paginated list of folders within a directory.
List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
List GroupsReturns a paginated list of user groups.
List UsersReturns a paginated list of user accounts.
Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
Add an Exchange to InputAdds a new input variant to an existing exchange.
Add an Exchange to OutputAdds a new output variant to an existing exchange.
Create a ContactCreates a new contact record in Capacity.
Create a Custom FieldCreates a new custom field definition for extending entity data models.
Create a DirectoryCreates a new directory for organizing files and folders.
Create a FolderCreates a new folder within a directory to organize content.
Create a GroupCreates a new user group for organizing team members and managing permissions.
Create a UserCreates a new user account and assigns them to the specified groups.
Create an AccountCreates a new account record in Capacity.
Create an ArticleCreates a new knowledge base article in Capacity.
Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
Create or Update User AttributesInserts or updates custom attribute values for an existing user.
Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
Delete a ContactPermanently deletes a contact record and all associated data.
Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
Delete a FilePermanently deletes a single uploaded file by its ID.
Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
Delete a GroupPermanently deletes a user group from Capacity.
Delete a UserPermanently deletes a user account and all their associated data.
Delete an AccountPermanently deletes an account record from Capacity.
Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
Delete User AttributesDeletes a specific custom attribute from a user by its key.
Disable a DirectoryDisables access to a directory for a specific user group.
Enable a DirectoryEnables access to a directory for a specific user group.
Make an API CallExecutes an arbitrary authenticated request against the Capacity API.
Update a ContactUpdates fields on an existing contact record.
Update a Custom FieldUpdates the definition of an existing custom field.
Update a DirectoryUpdates the properties of an existing directory record.
Update a FolderUpdates the properties of an existing folder.
Update a GroupUpdates the properties of an existing user group.
Update a UserUpdates profile fields on an existing user account.
Update an AccountUpdates fields on an existing account record.
Update an ArticleUpdates the content or metadata of an existing knowledge base article.
Update an ExchangeUpdates the properties of an existing exchange record.
Update an Exchange InputUpdates a specific input variant belonging to an exchange.
Update an Exchange to OutputUpdates a specific output variant belonging to an exchange.
Update an Uploaded FileUpdates metadata on an existing uploaded file.
Upload FileUploads a new file to Capacity file storage.

How to integrate Capacity in automation workflow?

3 simple steps to make your Capacity connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Capacity in workflow

Pick Capacity app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Capacity

When prompted, authorize access to Capacity in WEXTL once. Capacity credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Capacity account. Approve?

STEP 3

Build a workflow

Build your workflow with Capacity yourself or with WEXTL® AI Builder. Connect Capacity to any available integrations [5], or use HTTP node to go beyond them.

Capacity

How Capacity connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Capacity app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Capacity supports.

Full Capacity API documentation

The following table illustrates what fields Capacity integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Capacity is connected in WEXTL builder [4].

Field	Type	Help
API KeyRequired	password	Log into your admin dashboard, go to Settings → Org Management → Security → API Keys, then create a new API key
Capacity IDRequired	text	Copy your organization's Capacity ID immediately you generated an API key

Connect Capacity to popular apps on WEXTL

Enter a name of the other app you want to sync with Capacity below. Click on selected app to explore integration options with Capacity. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Capacity integration

Select Watch Contacts trigger from Capacity - this will be a starting point in your automation. Whenever event happens in Capacity, workflow will start [7] from Watch Contacts node.

Search for Delete a Contact, connect it as the next step of integration sequence. You can use filters between Watch Contacts and Delete a Contact, so only important data pass from Watch Contacts to the next step. WEXTL gives you full control over the process of Capacity automation. All parts of workflow are visible on the canvas [4].

Capacity on WEXTL has 67 modules for crafting support automations. Explore Capacity documentation for more.

Video slide demonstrates how Watch Contacts and Delete a Contact nodes are used in Capacity workflow.

Video slide demonstrates how Watch Contacts and Delete a Contact [6] nodes are used in Capacity workflow.

Frequently asked questions

Common questions about automating Capacity in your workflows.

Capacity has 2 triggers, including "Watch Articles" and "Watch Contacts". Triggers are start points of the workflow, and automations may start from them.

Integration has 65 actions, including "Get a Contact", "Get a Custom Field", and "Get a Directory", and more. Refer to our Capacity Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Capacity integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Capacity official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Capacity provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Capacity or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Capacity inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Capacity modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Capacity integration.

Capacity integration source code, module specs and credentials implementation.
Internal Capacity integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Capacity vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Capacity App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Capacity Integration

Supported triggers and actions for Capacity integration