What actions can I run in Capacity?

65 actions are available, including "Get a Contact", "Get a Custom Field", and "Get a Directory", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Capacity Integrations

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. When Capacity issues update, notify owners or sync status to other systems.

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Watch ArticlesTriggers when a knowledge base article is created or updated.
Watch ContactsTriggers when a contact record is created or updated.
Get a ContactRetrieves a single contact record by its ID.
Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
Get a DirectoryRetrieves a single directory record by its ID.
Get a FolderRetrieves a single folder record by its ID.
Get a GroupRetrieves a single user group record by its ID.
Get an AccountRetrieves a single account record by its ID.
Get an ExchangeRetrieves a single exchange record by its ID.
Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
Get a UserRetrieves a single user record by their ID.
List AccountsReturns a paginated list of account records.
List ArticlesReturns a paginated list of knowledge base articles.
List ContactsReturns a paginated list of contact records.
List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
List DirectoriesReturns a paginated list of directory records.
List ExchangesReturns a paginated list of exchange records.
List FilesReturns a paginated list of uploaded files.
List FoldersReturns a paginated list of folders within a directory.
List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
List GroupsReturns a paginated list of user groups.
List UsersReturns a paginated list of user accounts.
Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
Add an Exchange to InputAdds a new input variant to an existing exchange.
Add an Exchange to OutputAdds a new output variant to an existing exchange.
Create a ContactCreates a new contact record in Capacity.
Create a Custom FieldCreates a new custom field definition for extending entity data models.
Create a DirectoryCreates a new directory for organizing files and folders.
Create a FolderCreates a new folder within a directory to organize content.
Create a GroupCreates a new user group for organizing team members and managing permissions.
Create an AccountCreates a new account record in Capacity.
Create an ArticleCreates a new knowledge base article in Capacity.
Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
Create a UserCreates a new user account and assigns them to the specified groups.
Create or Update User AttributesInserts or updates custom attribute values for an existing user.
Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
Delete a ContactPermanently deletes a contact record and all associated data.
Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
Delete a FilePermanently deletes a single uploaded file by its ID.
Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
Delete a GroupPermanently deletes a user group from Capacity.
Delete an AccountPermanently deletes an account record from Capacity.
Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
Delete a UserPermanently deletes a user account and all their associated data.
Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
Delete User AttributesDeletes a specific custom attribute from a user by its key.
Disable a DirectoryDisables access to a directory for a specific user group.
Enable a DirectoryEnables access to a directory for a specific user group.
Make an API CallExecutes an arbitrary authenticated request against the Capacity API.
Update a ContactUpdates fields on an existing contact record.
Update a Custom FieldUpdates the definition of an existing custom field.
Update a DirectoryUpdates the properties of an existing directory record.
Update a FolderUpdates the properties of an existing folder.
Update a GroupUpdates the properties of an existing user group.
Update an AccountUpdates fields on an existing account record.
Update an ArticleUpdates the content or metadata of an existing knowledge base article.
Update an ExchangeUpdates the properties of an existing exchange record.
Update an Exchange InputUpdates a specific input variant belonging to an exchange.
Update an Exchange to OutputUpdates a specific output variant belonging to an exchange.
Update an Uploaded FileUpdates metadata on an existing uploaded file.
Update a UserUpdates profile fields on an existing user account.
Upload FileUploads a new file to Capacity file storage.

When to use Capacity

Common scenarios where Capacity automation saves time and reduces manual work.

React to "Watch Articles" in Capacity in real time: route the event into CRM, chat, ticketing, or any connected service.
Use "Get a Custom Field" as an automated action in Capacity so records stay consistent whenever something changes elsewhere in your stack.
Layer "Get a Contact" from Capacity with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Capacity to WEXTL®

Field	Type	Help
API KeyRequired	password	Log into your admin dashboard, go to Settings → Org Management → Security → API Keys, then create a new API key
Capacity IDRequired	text	Copy your organization's Capacity ID immediately you generated an API key

Use in workflow automation

Start from Capacity’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 67 ready-made steps for support work, and every run records what went in and what came back.

Capacity workflow on the canvas: Watch Contacts then Delete a Contact

Frequently asked questions

Common questions about automating Capacity in your workflows.

Capacity has 2 triggers, including "Watch Articles" and "Watch Contacts". Use them to start workflows the moment Capacity events fire — no polling required.

Field

Type

Help

API KeyRequired

password

Log into your admin dashboard, go to Settings → Org Management → Security → API Keys, then create a new API key

Capacity IDRequired

text

Copy your organization's Capacity ID immediately you generated an API key

Use in workflow automation

Start from Capacity’s Watch Contacts trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Delete a Contact as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 67 ready-made steps for support work, and every run records what went in and what came back.

Capacity Integrations

When to use Capacity

How to connect

Use in workflow automation

Frequently asked questions

Capacity Integrations

When to use Capacity

How to connect

Connect Capacity to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Capacity to any app in workflows

Connect Capacity to any app in workflows

Connect Capacity to any app in workflows

Capacity Integrations

Capacity triggers and actions

When to use Capacity

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Capacity support?

What actions can I run in Capacity?

Do I need to write code to automate this?

Is the integration secure?

Capacity Integrations

Capacity triggers and actions

When to use Capacity

How to connect

Connect Capacity to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Capacity support?

What actions can I run in Capacity?

Do I need to write code to automate this?

Is the integration secure?

Connect Capacity to any app in workflows

Connect Capacity to any app in workflows

Connect Capacity to any app in workflows