Capacity

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.

2 triggers22 searches43 actionsPollingAuth: API key

AI-assisted documentation22 min read

This documentation is compiled from our integration source code, internal specs for Capacity, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Capacity on WEXTL →

Requirements

Connecting Capacity takes an active account plus an API access token from your account settings — no other setup is required.[3]

Get your Capacity credentials

API KeypasswordRequired
Log into your admin dashboard, go to Settings → Org Management → Security → API Keys, then create a new API key
[1]
Capacity IDtextRequired
Copy your organization's Capacity ID immediately you generated an API key
[1]

Connect Capacity in WEXTL

Log in to your WEXTL account, add the Capacity node module to your workflow, and click Create new credential.
Optional: In the Credential name field, enter a name for the credential.
Enter the authentication credentials you copied from your Capacity account, or follow the on-screen instructions to create the credential.
If prompted, authenticate your account and confirm access.
If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Connecting Capacity to WEXTL® — Video slide demonstrates how to integrate Capacity in the WEXTL visual workflow builder.[4]

Video slide demonstrates how to integrate Capacity in the WEXTL visual workflow builder.[4]

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Capacity node modules

The list below is a reference of every Capacity node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Expand any Capacity node module below to see exactly what it takes in, what it returns, and what connection it needs.

Watch ArticlesTrigger

Output fields[3]

Field	Type
Approval status ID	number
Article status ID	number
Author ID	text
Body	text
Created at	date
ID	text
Owner user ID	text
Publish expiration date	date
Publish start date	date
Seo meta description	text
Seo tags	array
Site folder ID	text
Site ID	text
Slug	text
Sort index	number
Summary	text
Tag ids	array
Tag names	array

3other output fields

Watch ContactsTrigger

Output fields[3]

Field	Type
Account	object
Created at	date
Updated at	date
Account address	object
Billing address	object
Csat	text
Health score	object
Industry	object
Name	text
Notes	text
Nps	text
Business group	text
Contact address	object
Address	text
Address 2	text
Address city	text
Address state province	text
Address postal code	text
Address country	object
Created at	date
Csat	text
Department	text
Email addressees	array
Facebook	text
First name	text
UUID	text
Last name	text
Linkedin	url
Middle name	text
Notes	text
Nps	text
Phone numbers	array
Suffix	text
Timezone	object
Name	text

6other output fields

Get a ContactAction

Input fields[3]

Field	Type
IDRequired	choice

Output fields[3]

Field	Type
Account	object
Created at	date
Updated at	date
Account address	object
Billing address	object
Csat	text
Health score	object
Industry	object
Name	text
Notes	text
Nps	text
Business group	text
Contact address	object
Address	text
Address 2	text
Address city	text
Address state province	text
Address postal code	text
Address country	object
Created at	date
Csat	text
Department	text
Email addressees	array
Facebook	text
First name	text
UUID	text
Last name	text
Linkedin	url
Middle name	text
Notes	text
Nps	text
Phone numbers	array
Suffix	text
Timezone	object
Name	text

6other output fields

Get a Custom FieldAction

Input fields[3]

Field	Type
Custom Field Definition UUIDRequired	choice

Output fields[3]

Field	Type
Custom field name	text
Custom field UUID	text
Custom field values	array
Custom field type	text
Is dependent	boolean
Parent custom field	object
ID	text
Name	text
UUID	text
Resources	array

Get a DirectoryAction

Input fields[3]

Field	Type
IDRequired	choice

Output fields[3]

Field	Type
ID	text
Name	text

Get a FolderAction

Input fields[3]

Field	Type
Folder IDRequired	choice

Output fields[3]

Field	Type
ID	text
Name	text

Get a GroupAction

Input fields[3]

Field	Type
Group IDRequired	choice

Output fields[3]

Field	Type
ID	text
Name	text

Get a UserAction

Input fields[3]

Field	Type
IDRequired	choice

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Get an AccountAction

Input fields[3]

Field	Type
Account IDRequired	choice

Output fields[3]

Field	Type
Account address	object
Address	text
Address 2	text
Address city	text
Address country	object
Address state province	text
Billing address	object
Billing	text
Billing 2	text
Billing city	text
Billing country	object
Billing state province	text
Created by user	object
First name	text
Last name	text
ID	text
Csat	number
Health score	object
Name	text
ID	text
Industry	object
Name	text
Name	text
Notes	text
Nps	number
Renewal date	date
Shipping address	object
Shipping	text
Shipping 2	text
Shipping city	text
Shipping country	object
Shipping state province	text
Tier	object
Name	text
Org	object
ID	text
Name	text
Owner	object
First name	text
Last name	text
ID	text
Parent account	object
Account address	object
Billing address	object
Created by user	object
Csat	number
Health score	object
ID	text
Industry	object
Name	text
Notes	text
Nps	number
Phone number	text
Updated by user	object
First name	text
Last name	text
ID	text

Get an ExchangeAction

Input fields[3]

Field	Type
IDRequired	choice

Output fields[3]

Field	Type
ID	text
Directory ID	text
Inputs	array
Outputs	array

Get an Exchange InputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Input IDRequired	choice

Output fields[3]

Field	Type
ID	text
Input	text

Get an Exchange to OutputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Output IDRequired	choice

Output fields[3]

Field	Type
ID	text
Output	text

Get an Uploaded FileAction

Input fields[3]

Field	Type
File IDRequired	choice

Output fields[3]

Field	Type
ID	text
Folder ID	text
Is public	boolean
Md 5sum	text
Name	text
Tag ids	array
Tag names	array

List AccountsSearch

Input fields[3]

Field	Type
Name	text
Limit	number

Output fields[3]

Field	Type
Account address	object
Address	text
Address 2	text
Address city	text
Address country	object
Address state province	text
Billing address	object
Billing	text
Billing 2	text
Billing city	text
Billing country	object
Billing state province	text
Created by user	object
First name	text
Last name	text
ID	text
Csat	number
Health score	object
Name	text
ID	text
Industry	object
Name	text
Name	text
Notes	text
Nps	number
Renewal date	date
Shipping address	object
Shipping	text
Shipping 2	text
Shipping city	text
Shipping country	object
Shipping state province	text
Tier	object
Name	text
Org	object
ID	text
Name	text
Owner	object
First name	text
Last name	text
ID	text
Parent account	object
Account address	object
Billing address	object
Created by user	object
Csat	number
Health score	object
ID	text
Industry	object
Name	text
Notes	text
Nps	number
Phone number	text
Updated by user	object
First name	text
Last name	text
ID	text

List ArticlesSearch

Input fields[3]

Field	Type
Article IDs	choice
Tag IDs	choice
Tag Names	choice
Publish Start Date After	date
Publish Start Date Before	date
Publish Expiration Date After	date
Publish Expiration Date Before	date
Article Status IDs	choice
Approval Status IDs	choice
Limit	number

Output fields[3]

Field	Type
Approval status ID	number
Article status ID	number
Author ID	text
Body	text
Created at	date
ID	text
Owner user ID	text
Publish expiration date	date
Publish start date	date
Seo meta description	text
Seo tags	array
Site folder ID	text
Site ID	text
Slug	text
Sort index	number
Summary	text
Tag ids	array
Tag names	array

3other output fields

List ContactsSearch

Input fields[3]

Field	Type
Search For	text
Limit	number

Output fields[3]

Field	Type
Account	object
Created at	date
Updated at	date
Account address	object
Billing address	object
Csat	text
Health score	object
Industry	object
Name	text
Notes	text
Nps	text
Business group	text
Contact address	object
Address	text
Address 2	text
Address city	text
Address state province	text
Address postal code	text
Address country	object
Created at	date
Csat	text
Department	text
Email addressees	array
Facebook	text
First name	text
UUID	text
Last name	text
Linkedin	url
Middle name	text
Notes	text
Nps	text
Phone numbers	array
Suffix	text
Timezone	object
Name	text

6other output fields

List Custom FieldsSearch

Input fields[3]

Field	Type
Name Like	text
Limit	number

Output fields[3]

Field	Type
Custom field name	text
Custom field UUID	text
Custom field values	array
Custom field type	text
Is dependent	boolean
Parent custom field	object
ID	text
Name	text
UUID	text
Resources	array

List DirectoriesSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	text
Name	text

List ExchangesSearch

Input fields[3]

Field	Type
Directory IDRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	text
Directory ID	text
Inputs	array
Outputs	array

List FilesSearch

Input fields[3]

Field	Type
Folder ID	choice
File IDs	choice
Tag IDs	choice
Tag Names	choice
Created At Start	date
Created At End	date
Limit	number

Output fields[3]

Field	Type
ID	text
Folder ID	text
Is public	boolean
Md 5sum	text
Name	text
Tag ids	array
Tag names	array

List FoldersSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	text
Name	text
Sub folders	array

List Group DirectoriesSearch

Input fields[3]

Field	Type
Group IDRequired	choice
Limit	number

Output fields[3]

Field	Type
ID	text
Name	text
Sub folders	array

List GroupsSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	text
Name	text
Sub folders	array

List UsersSearch

Input fields[3]

Field	Type
EmailRequired	email
Include Deactivated Users	boolean
Limit	number

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Activate a UserAction

Input fields[3]

Field	Type
IDRequired	choice

Add an Exchange to InputAction

Input fields[3]

Field	Type
IDRequired	choice
InputRequired	text

Output fields[3]

Field	Type
ID	text
Input	text

Add an Exchange to OutputAction

Input fields[3]

Field	Type
IDRequired	choice
OutputRequired	text

Output fields[3]

Field	Type
ID	text
Output	text

Create a ContactAction

Input fields[3]

Field	Type
Email AddresseesRequired	array
Phone NumbersRequired	array
Business Group	text
CSAT	number
Department	text
Facebook	url
First Name	text
Last Name	text
LinkedIn	url
Middle Name	text
Notes	text
NPS	number
Suffix	text
Title	text
Twitter	url
Unique ID	text

Output fields[3]

Field	Type
Account	object
Created at	date
Updated at	date
Account address	object
Billing address	object
Csat	text
Health score	object
Industry	object
Name	text
Notes	text
Nps	text
Business group	text
Contact address	object
Address	text
Address 2	text
Address city	text
Address state province	text
Address postal code	text
Address country	object
Created at	date
Csat	text
Department	text
Email addressees	array
Facebook	text
First name	text
UUID	text
Last name	text
Linkedin	url
Middle name	text
Notes	text
Nps	text
Phone numbers	array
Suffix	text
Timezone	object
Name	text

6other output fields

Create a Custom FieldAction

Input fields[3]

Field	Type
NameRequired	text
Custom Field Type IDRequired	choice
Custom Field Definition Type IDRequired	choice
Is Enabled	boolean
Parent ID	choice
Resource Types	array
Choices	array
JSON Schema	object
Description	text
Placeholder	text
Future Only	boolean
Is Sensitive	boolean
Is Value Dependency Enabled	boolean

Output fields[3]

Field	Type
Custom field name	text
Custom field UUID	text
Custom field values	array
Custom field type	text
Is dependent	boolean
Parent custom field	object
ID	text
Name	text
UUID	text
Resources	array

Create a DirectoryAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Create a FolderAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Create a GroupAction

Input fields[3]

Field	Type
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Create a UserAction

Input fields[3]

Field	Type
EmailRequired	email
GroupsRequired	choice
First NameRequired	text
Last NameRequired	text
Custom Field 1	text
Custom Field 2	text

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Create an AccountAction

Input fields[3]

Field	Type
CSATRequired	number
NameRequired	text
NotesRequired	text
NPSRequired	number
Phone NumberRequired	text
Renewal DateRequired	date

Output fields[3]

Field	Type
Account address	object
Address	text
Address 2	text
Address city	text
Address country	object
Address state province	text
Billing address	object
Billing	text
Billing 2	text
Billing city	text
Billing country	object
Billing state province	text
Created by user	object
First name	text
Last name	text
ID	text
Csat	number
Health score	object
Name	text
ID	text
Industry	object
Name	text
Name	text
Notes	text
Nps	number
Renewal date	date
Shipping address	object
Shipping	text
Shipping 2	text
Shipping city	text
Shipping country	object
Shipping state province	text
Tier	object
Name	text
Org	object
ID	text
Name	text
Owner	object
First name	text
Last name	text
ID	text
Parent account	object
Account address	object
Billing address	object
Created by user	object
Csat	number
Health score	object
ID	text
Industry	object
Name	text
Notes	text
Nps	number
Phone number	text
Updated by user	object
First name	text
Last name	text
ID	text

Create an ArticleAction

Input fields[3]

Field	Type
Author IDRequired	choice
Site Folder IDRequired	choice
TitleRequired	text
Approval Status ID	choice
Article Status ID	choice
Body	text
Tag IDs	choice
Tag Names	choice

Output fields[3]

Field	Type
Approval status ID	number
Article status ID	number
Author ID	text
Body	text
Created at	date
ID	text
Owner user ID	text
Publish expiration date	date
Publish start date	date
Seo meta description	text
Seo tags	array
Site folder ID	text
Site ID	text
Slug	text
Sort index	number
Summary	text
Tag ids	array
Tag names	array

3other output fields

Create an ExchangeAction

Input fields[3]

Field	Type
Directory IDRequired	choice
InputsRequired	array
Input	text
OutputsRequired	array
Output	text

Output fields[3]

Field	Type
ID	text
Directory ID	text
Inputs	array
Outputs	array

Create or Update User AttributesAction

Input fields[3]

Field	Type
IDRequired	choice
Attributes	array

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Deactivate a UserAction

Input fields[3]

Field	Type
IDRequired	choice

Delete a ContactAction

Input fields[3]

Field	Type
IDRequired	choice

Delete a Custom FieldAction

Input fields[3]

Field	Type
Custom Field Definition UUIDRequired	choice

Delete a DirectoryAction

Input fields[3]

Field	Type
IDRequired	choice

Delete a FileAction

Input fields[3]

Field	Type
File IDRequired	choice

Delete a FolderAction

Input fields[3]

Field	Type
Folder IDRequired	choice

Delete a GroupAction

Input fields[3]

Field	Type
Group IDRequired	choice

Delete a UserAction

Input fields[3]

Field	Type
IDRequired	choice

Delete an AccountAction

Input fields[3]

Field	Type
Account IDRequired	choice

Delete an ExchangeAction

Input fields[3]

Field	Type
IDRequired	choice

Delete an Exchange InputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Input IDRequired	choice

Delete an Exchange to OutputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Output IDRequired	choice

Output fields[3]

Field	Type
ID	text
Output	text

Delete Multiple FilesAction

Input fields[3]

Field	Type
File IDsRequired	choice

Delete User AttributesAction

Input fields[3]

Field	Type
IDRequired	choice
KeyRequired	choice

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Disable a DirectoryAction

Input fields[3]

Field	Type
Group IDRequired	choice
Directory IDRequired	choice

Enable a DirectoryAction

Input fields[3]

Field	Type
Group IDRequired	choice
Directory IDRequired	choice

Output fields[3]

Field	Type
ID	text
Name	text

Make an API Calluniversal

Input fields[3]

Field	Type
URLRequired	text
MethodRequired	choice
Headers	array
Header	object
Query String	array
Parameter	object
Body	text

Output fields[3]

Field	Type
Body	text
Headers	object
Status code	number

Update a ContactAction

Input fields[3]

Field	Type
IDRequired	choice
Email Addressees	array
Phone Numbers	array
Business Group	text
CSAT	number
Department	text
Facebook	url
First Name	text
Last Name	text
LinkedIn	url
Middle Name	text
Notes	text
NPS	number
Suffix	text
Title	text
Twitter	url
Unique ID	text

Output fields[3]

Field	Type
Account	object
Created at	date
Updated at	date
Account address	object
Billing address	object
Csat	text
Health score	object
Industry	object
Name	text
Notes	text
Nps	text
Business group	text
Contact address	object
Address	text
Address 2	text
Address city	text
Address state province	text
Address postal code	text
Address country	object
Created at	date
Csat	text
Department	text
Email addressees	array
Facebook	text
First name	text
UUID	text
Last name	text
Linkedin	url
Middle name	text
Notes	text
Nps	text
Phone numbers	array
Suffix	text
Timezone	object
Name	text

6other output fields

Update a Custom FieldAction

Input fields[3]

Field	Type
Custom Field Definition UUIDRequired	choice
Choices	array

Output fields[3]

Field	Type
Custom field name	text
Custom field UUID	text
Custom field values	array
Custom field type	text
Is dependent	boolean
Parent custom field	object
ID	text
Name	text
UUID	text
Resources	array

Update a DirectoryAction

Input fields[3]

Field	Type
IDRequired	choice
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Update a FolderAction

Input fields[3]

Field	Type
Folder IDRequired	choice
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Update a GroupAction

Input fields[3]

Field	Type
Group IDRequired	choice
NameRequired	text

Output fields[3]

Field	Type
ID	text
Name	text

Update a UserAction

Input fields[3]

Field	Type
IDRequired	choice
GroupsRequired	choice
Email	email
First Name	text
Last Name	text
Custom Field 1	text
Custom Field 2	text

Output fields[3]

Field	Type
ID	text
First name	text
Last name	text
Email	email
Is deleted	text
Custom 1	text
Custom 2	text
Groups	array
Attributes	array

Update an AccountAction

Input fields[3]

Field	Type
Account IDRequired	choice
Name	text
Customer Satisfaction (CSAT)	number
Net Promoter Score (NPS)	number
Phone Number	text
Renewal Date	date
Notes	text
Custom Fields	array
Domains	array
Account Address	object
Address	text
Address Line 2	text
City	text
Country ID	number
Postal Code	text
State/Province	text
Billing Address	object
Billing Address	text
Billing Address Line 2	text
Billing City	text
Billing Country ID	number
Billing State/Province	text
Billing Postal Code	text
Shipping Address	object
Shipping Address	text
Shipping Address Line 2	text
Shipping City	text
Shipping Country ID	number
Shipping State/Province	text
Shipping Postal Code	text

Output fields[3]

Field	Type
Account address	object
Address	text
Address 2	text
Address city	text
Address country	object
Address state province	text
Billing address	object
Billing	text
Billing 2	text
Billing city	text
Billing country	object
Billing state province	text
Created by user	object
First name	text
Last name	text
ID	text
Csat	number
Health score	object
Name	text
ID	text
Industry	object
Name	text
Name	text
Notes	text
Nps	number
Renewal date	date
Shipping address	object
Shipping	text
Shipping 2	text
Shipping city	text
Shipping country	object
Shipping state province	text
Tier	object
Name	text
Org	object
ID	text
Name	text
Owner	object
First name	text
Last name	text
ID	text
Parent account	object
Account address	object
Billing address	object
Created by user	object
Csat	number
Health score	object
ID	text
Industry	object
Name	text
Notes	text
Nps	number
Phone number	text
Updated by user	object
First name	text
Last name	text
ID	text

Update an ArticleAction

Input fields[3]

Field	Type
IDRequired	choice
Author ID	choice
Site Folder ID	choice
Title	text
Approval Status ID	choice
Article Status ID	choice
Body	text
Tag IDs	choice
Tag Names	choice

Output fields[3]

Field	Type
Approval status ID	number
Article status ID	number
Author ID	text
Body	text
Created at	date
ID	text
Owner user ID	text
Publish expiration date	date
Publish start date	date
Seo meta description	text
Seo tags	array
Site folder ID	text
Site ID	text
Slug	text
Sort index	number
Summary	text
Tag ids	array
Tag names	array

3other output fields

Update an ExchangeAction

Input fields[3]

Field	Type
IDRequired	choice
Directory IDRequired	choice

Output fields[3]

Field	Type
ID	text
Directory ID	text
Inputs	array
Outputs	array

Update an Exchange InputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Input IDRequired	choice
InputRequired	text

Output fields[3]

Field	Type
ID	text
Input	text

Update an Exchange to OutputAction

Input fields[3]

Field	Type
Exchange IDRequired	choice
Output IDRequired	choice
OutputRequired	text

Output fields[3]

Field	Type
ID	text
Output	text

Update an Uploaded FileAction

Input fields[3]

Field	Type
File IDRequired	choice
File NameRequired	text
Folder ID	text
Is Public	boolean
Replace Duplicate	boolean
Tag IDs	choice
Tag Names	choice

Output fields[3]

Field	Type
ID	text
Name	text

Upload FileAction

Input fields[3]

Field	Type
File DataRequired	text
FilenameRequired	text
File URL	url
Folder ID	choice
Is Public	boolean
Replace Duplicate	boolean
Tag IDs	choice
Tag Names	choice

Output fields[3]

Field	Type
ID	text
Folder ID	text
Is public	boolean
Md 5sum	text
Name	text
Tag ids	array
Tag names	array

Templates

Look for Capacity templates in the WEXTL template library.

Browse templates →

Explore alternative apps

More apps in Support category →

References

WEXTL® Capacity Source Code connector implementation.
Our users use cases and automations.
Official API Documentation for Capacity.
WEXTL® visual workflow builder data.

Last updated: Jul 21, 2026 15:22

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