Capacity Support API: Watch Articles, Activate a User

About this integration

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. Connect it to any workflow without writing code.

You can choose from 2 triggers, 22 search modules and 43 actions. The connection type is basic authentication.

How to connect

The credential form asks for API Key and Capacity ID.

Prefer the interactive builder form? Open it on the app page.

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

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Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Capacity to WEXTL®

Field	Type	Help
API KeyRequired	password	Log into your admin dashboard, go to Settings → Org Management → Security → API Keys, then create a new API key
Capacity IDRequired	text	Copy your organization's Capacity ID immediately you generated an API key

Use it in workflow automation

Start with Watch Articles, then add Activate a User.

The canvas below runs Watch Articles into Activate a User — watch the video, then drop a node onto the canvas.

Select the Watch Contacts trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Delete a Contact as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 45 ready-made modules for support work — each run logs its inputs and outputs for debugging.

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Capacity workflow on the canvas: Watch Contacts then Delete a Contact

Triggers, searches and actions

Explore the fields available for each Capacity trigger, search, and action — 2 triggers, 22 searchs, and 43 actions.