Atomicwork and Capacity Integration
Demonstration of how apps are integrated in WEXTL workflow builder [4]
Keep Atomicwork and Capacity in sync by integrating their events and actions. When support events happen in Atomicwork, update the Capacity automatically - without any line of code in visual workflow builder.
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Learn about Atomicwork and Capacity
Detailed info you need to know about Atomicwork and Capacity integrations in WEXTL. Explore which modules apps support and how you connect them.
Atomicwork

Create and manage service requests, changes, assets and access grants in Atomicwork. [5]
Capacity

AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. [6]
How to connect Atomicwork to Capacity
Set up your Atomicwork and Capacity integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 1
Connect Atomicwork and Capacity
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
STEP 2
Build a workflow
Paste selected Atomicwork and Capacity nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Atomicwork and Capacity. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Atomicwork and Capacity work in WEXTL?
WEXTL exposes actions and triggers for Atomicwork and Capacity that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Atomicwork triggersCapacity actions
Atomicwork modules
- Add Workspace Member Adds workspace member.
- Create a Grant Creates a grant.
- Create a Policy Creates a policy.
- Create a Problem Task Creates a problem task.
- Create a Request Creates a request.
- Create an Entitlement Creates an entitlement.
- Create Change With File Uploads Creates a change with file upload.
- Delete an Asset Deletes an asset.
- Delete Workspace Member Deletes a workspace member.
- Get a Problem Task Retrieves the details of a problem task.
- Get an Asset Retrieves the details of an asset.
- Get Change Retrieves the details of a change.
- List Apps Returns a list of apps.
- List Assets Returns a list of assets.
- List Entitlements Returns a list of entitlements.
- List Templates Returns a list of templates.
- List Workspace Agent Group Members Returns a list of workspace agent group members.
- List Workspace Agent Groups Returns a list of workspace agent groups.
- Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
- Revoke a Grant Revokes a grant.
- Update a Grant Updates a grant.
- Watch Apps Triggers when apps are added or changed.
- Watch Templates Triggers when templates are added or changed.
- Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
- Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.
Capacity modules
- Activate a User Reactivates a previously deactivated user account, restoring their access to the platform.
- Add an Exchange to Input Adds a new input variant to an existing exchange.
- Add an Exchange to Output Adds a new output variant to an existing exchange.
- Create a Contact Creates a new contact record in Capacity.
- Create a Custom Field Creates a new custom field definition for extending entity data models.
- Create a Directory Creates a new directory for organizing files and folders.
- Create a Folder Creates a new folder within a directory to organize content.
- Create a Group Creates a new user group for organizing team members and managing permissions.
- Create a User Creates a new user account and assigns them to the specified groups.
- Create an Account Creates a new account record in Capacity.
- Create an Article Creates a new knowledge base article in Capacity.
- Create an Exchange Creates a new exchange with at least one input and one output for automated Q&A responses.
- Create or Update User Attributes Inserts or updates custom attribute values for an existing user.
- Deactivate a User Deactivates a user account, suspending their access without deleting their data.
- Delete a Contact Permanently deletes a contact record and all associated data.
- Delete a Custom Field Permanently deletes a custom field definition and removes it from all entities.
- Delete a Directory Permanently deletes a directory and all its contained files and folders.
- Delete a File Permanently deletes a single uploaded file by its ID.
- Delete a Folder Permanently deletes a folder, all its subfolders, and their contents.
- Delete a Group Permanently deletes a user group from Capacity.
- Delete a User Permanently deletes a user account and all their associated data.
- Delete an Account Permanently deletes an account record from Capacity.
- Delete an Exchange Permanently deletes an exchange and all its associated inputs and outputs.
- Delete an Exchange Input Deletes a specific input variant belonging to an exchange.
- Delete an Exchange to Output Deletes a specific output variant belonging to an exchange.
- Delete Multiple Files Permanently deletes a list of uploaded files in a single request.
- Delete User Attributes Deletes a specific custom attribute from a user by its key.
- Disable a Directory Disables access to a directory for a specific user group.
- Enable a Directory Enables access to a directory for a specific user group.
- Get a Contact Retrieves a single contact record by its ID.
- Get a Custom Field Retrieves detailed information about a specific custom field definition by its ID.
- Get a Directory Retrieves a single directory record by its ID.
- Get a Folder Retrieves a single folder record by its ID.
- Get a Group Retrieves a single user group record by its ID.
- Get a User Retrieves a single user record by their ID.
- Get an Account Retrieves a single account record by its ID.
- Get an Exchange Retrieves a single exchange record by its ID.
- Get an Exchange Input Retrieves a specific input variant belonging to an exchange.
- Get an Exchange to Output Retrieves a specific output variant belonging to an exchange.
- Get an Uploaded File Retrieves metadata and download details for a single uploaded file by its ID.
- List Accounts Returns a paginated list of account records.
- List Articles Returns a paginated list of knowledge base articles.
- List Contacts Returns a paginated list of contact records.
- List Custom Fields Returns a paginated list of custom field definitions, with optional filtering by name.
- List Directories Returns a paginated list of directory records.
- List Exchanges Returns a paginated list of exchange records.
- List Files Returns a paginated list of uploaded files.
- List Folders Returns a paginated list of folders within a directory.
- List Group Directories Returns a paginated list of directories accessible to a specific group.
- List Groups Returns a paginated list of user groups.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Capacity integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Atomicwork and Capacity.
References
List of sources used to gather information about the Atomicwork and Capacity integration.
- Atomicwork and Capacity integration source code, module specs and credentials implementation.
- Our Atomicwork and Capacity integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Atomicwork and Capacity — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Atomicwork integration information
- Capacity integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library
How we write our apps documentation
Explore how WEXTL® crafted Atomicwork and Capacity integration page documentation. Used sources, AI's role, and how the team validates the result.