Can Capacity trigger actions in Deskpro, and Deskpro in Capacity?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Capacity and Deskpro?

No. Capacity-to-Deskpro automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Capacity + Deskpro Integration

Keep Capacity and Deskpro aligned: when support events happen in one, update the other automatically.

Example: when Capacity's "Watch Articles" fires, WEXTL can "Approve an Approval" in Deskpro. Capacity has 2 triggers (including Watch Articles and Watch Contacts); Deskpro has 92 actions (including Approve an Approval, Cancel an Approval, and Create an Agent Chat).

Explore Documentation

GDPR
Data Encryption
2FA
Local Data Region

Capacity triggersDeskpro actions

Capacity workflow triggers

Deskpro workflow actions

Frequently asked questions

Common questions about connecting Capacity and Deskpro.

Connect your Capacity and Deskpro accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

CapacityBrowse all Capacity triggers, actions, and integrations.

DeskproBrowse all Deskpro triggers, actions, and integrations.

Capacity + Deskpro Integration

Frequently asked questions

How do I connect Capacity and Deskpro?

What can I automate between Capacity and Deskpro?

Can Capacity trigger actions in Deskpro, and Deskpro in Capacity?

Do I need to write code to integrate Capacity and Deskpro?

Explore Capacity and Deskpro, or get started

Capacity + Deskpro Integration

Frequently asked questions

How do I connect Capacity and Deskpro?

What can I automate between Capacity and Deskpro?

Can Capacity trigger actions in Deskpro, and Deskpro in Capacity?

Do I need to write code to integrate Capacity and Deskpro?

Explore Capacity and Deskpro, or get started