What actions can I run in Deskpro?

92 actions are available, including "Get a Community Topic", "Get Agent Group Count", and "Get Agents Count", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Deskpro Integrations

AI-powered help desk for tickets, knowledge base, and customer support workflows. When Deskpro issues update, notify owners or sync status to other systems.

Explore Documentation

GDPR
Data Encryption
2FA
Local Data Region

Watch Agent Chats MessagesTriggers when there are new messages in agent chats.
Watch Agent GroupsTriggers when there is a change in agent groups.
Watch AgentsTriggers when a new agent is added or updated.
Watch Agents TeamTriggers when a new event involving the agents team occurs.
Watch Agent TeamTriggers when there is an update or change in the agent team.
Watch Approval ResponseTriggers when an approval response is received.
Watch Approval TypesTriggers when approval types are watched.
Watch ArticlesTriggers when new articles are published.
Watch Articles Custom FieldsTriggers when custom fields for articles are updated.
Watch ChatsTriggers when a new chat is started with an agent.
Watch Community TopicsTriggers when a new community topic is created.
Watch JobsTriggers when a new job is created or updated.
Watch Personal Approval ResponseTriggers when a personal approval response is received.
Watch TasksTriggers when new tasks are created or existing tasks are updated.
Watch Ticket ApprovalTriggers when a ticket is approved.
Watch TicketsTriggers when new tickets are created or existing tickets are updated.
Watch User ChatTriggers when a user chat is updated.
Watch User Chat MessagesTriggers when user chat messages are received.
Get a Community TopicRetrieves a community topic.
Get Agent Group CountRetrieves the count of agent groups.
Get Agents CountRetrieves the count of all agents.
Get Agents' Extended ModelsRetrieves all agents' extended models.
Get Agent Team CountRetrieves the count of agents in a team.
Get a JobRetrieves a job based on a specified ID or criteria.
Get an AgentRetrieves details for a specific agent.
Get an Agent ChatRetrieves a new agent chat.
Get an Agent Chat MessageRetrieves an agent chat message.
Get an Agent GroupRetrieves details for a specific agent group.
Get an Agent TeamRetrieves details for a specific agent team.
Get an Approval TemplateRetrieves details for an approval template.
Get an Approval Template CountRetrieves details for an approval template count.
Get an Approval TypeRetrieves the details for an approval type.
Get an Approval Type CountRetrieves details for an approval type count.
Get an ArticleRetrieves details for an article.
Get Approval Responses CountRetrieves the count of approval responses.
Get Article CountRetrieves the count of all articles.
Get Article Custom FieldRetrieves a custom field from an article.
Get a TaskRetrieves a task from the service.
Get a TicketRetrieves a ticket based on specified criteria.
Get a User ChatRetrieves a user chat.
Get Person Approval Responses CountRetrieves the count of all approval responses for a person.
Get Ticket Approval CountsRetrieves the counts of approved tickets.
List Agent Chat MessagesRetrieves all agent chat messages.
List Agent ChatsRetrieves all agent chats.
List AgentsRetrieves all agents from the service.
List AgentsRetrieves all online agents.
List Agents GroupsRetrieves all agents groups.
List Agent TeamsRetrieves all agent teams.
List Approval ResponsesRetrieves all approval responses.
List ApprovalsRetrieves all approvals.
List Approval TemplatesRetrieves all approval templates.
List Approval TypesRetrieves all approval types.
List ArticlesRetrieves all articles.
List Articles Custom FieldsRetrieves all articles' custom fields.
List Community TopicsRetrieves all community topics.
List JobsRetrieves all jobs.
List Person Approval ResponsesRetrieves all person approval responses.
List TasksRetrieves all tasks from a service.
List Team AgentsRetrieves all agents in a team.
List Ticket ApprovalsRetrieves all ticket approvals.
List TicketsRetrieves all tickets.
List User Chat MessagesRetrieves all user chat messages.
List User ChatsRetrieves all user chats.
Approve an ApprovalApproves an approval process or request.
Cancel an ApprovalCancels an approval request currently in process.
Create an Agent ChatCreates a new agent chat.
Create an Agent Chat MessageCreates a new agent chat message.
Create an Agent TeamCreates a new agent team in the system.
Create an Approval TemplateCreates a new approval template in the system.
Create an Approval TypeCreates a new approval type in the system.
Create an ArticleCreates a new article.
Create an Article Custom FieldCreates a new custom field for an article.
Create a New Community TopicCreates a new community topic.
Create a TaskCreates a new task in the specified task list.
Create a TicketCreates a new ticket in the system.
Create a Ticket ApprovalCreates a new ticket approval in the system.
Create a User ChatCreates a new user chat.
Create User Chat MessagesCreates new user chat messages.
Delete a Community TopicRemoves a community topic from the system.
Delete an AgentDeletes an agent from the system.
Delete an Agent ChatDeletes an existing agent chat.
Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
Delete an Agent GroupDeletes details for a specific agent group.
Delete an Agent TeamDeletes details for a specific team group.
Delete an Approval TemplateDeletes an approval template.
Delete an Approval TypeDeletes an approval type from the system.
Delete an ArticleDeletes an article from the database or content management system.
Delete Article Custom FieldsRemoves an article custom field.
Delete a TaskRemoves a task.
Delete a TicketDeletes a ticket in the system.
Delete a User ChatDeletes a user chat from the system.
Download an Article as PDFDownloads an article as a PDF file.
Make an API CallPerforms an arbitrary authorized API request.
Rate an ArticleRates an article comment.
Reject an ApprovalRejects an approval request.
Set an Article IconSets an icon for an article.
Set an Article Splash ImageSets a splash image for an article.
Update a Community TopicUpdates a community topic with new information or details.
Update an Agent ChatUpdates an agent chat with new information.
Update an Agent Chat MessageUpdates an agent chat message with new content.
Update an Agent ProfileUpdates an existing agent profile with new information.
Update an Agent TeamUpdates details for a specific agent team.
Update an Approval TemplateUpdates details for an approval template.
Update an Approval TypeUpdates details for an approval type.
Update an ArticleUpdates an article in the specified service.
Update Article Custom FieldsUpdates the custom fields of an article.
Update a TaskUpdates a specific task in the service.
Update a TicketUpdates a ticket with new information or changes the status.
Update a User ChatUpdates a user chat with new information or changes to the existing chat data.
Upload Article Splash ImageUploads a splash image for an article.

When to use Deskpro

Common scenarios where Deskpro automation saves time and reduces manual work.

Use Deskpro's "Watch Agent Chats Messages" trigger to react the instant an event occurs and push data into connected tools.
Automate "Get Agent Group Count" in Deskpro as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Include "Watch Agents" from Deskpro in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Deskpro to WEXTL®

Field	Type	Help
API KeyRequired	password	Create an API key via Deskpro’s admin interface, under Apps & Integrations -> API Keys.
subdomainRequired	text	Copy your subdomain is the URL shown in your browser’s address bar when you’re logged into your helpdesk. For example, `deskpro.mycompany.com` or `mycompany.dekspro.com`. Without https://.

Use in workflow automation

Start from Deskpro’s Watch Agent Chats Messages trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create an Agent Chat as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 110 ready-made steps for support work, and every run records what went in and what came back.

Deskpro workflow on the canvas: Watch Agent Chats Messages then Create an Agent Chat

Frequently asked questions

Common questions about automating Deskpro in your workflows.

Deskpro has 18 triggers, including "Watch Agent Chats Messages", "Watch Agent Groups", and "Watch Agents", and more. Use them to start workflows the moment Deskpro events fire — no polling required.

Field

Type

Help

API KeyRequired

password

Create an API key via Deskpro’s admin interface, under Apps & Integrations -> API Keys.

subdomainRequired

text

Copy your subdomain is the URL shown in your browser’s address bar when you’re logged into your helpdesk. For example, deskpro.mycompany.com or mycompany.dekspro.com. Without https://.

Use in workflow automation

Start from Deskpro’s Watch Agent Chats Messages trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create an Agent Chat as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 110 ready-made steps for support work, and every run records what went in and what came back.

Deskpro Integrations

When to use Deskpro

How to connect

Use in workflow automation

Frequently asked questions

Deskpro Integrations

When to use Deskpro

How to connect

Connect Deskpro to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Deskpro to any app in workflows

Connect Deskpro to any app in workflows

Connect Deskpro to any app in workflows

Deskpro Integrations

Deskpro triggers and actions

When to use Deskpro

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Deskpro support?

What actions can I run in Deskpro?

Do I need to write code to automate this?

Is the integration secure?

Deskpro Integrations

Deskpro triggers and actions

When to use Deskpro

How to connect

Connect Deskpro to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Deskpro support?

What actions can I run in Deskpro?

Do I need to write code to automate this?

Is the integration secure?

Connect Deskpro to any app in workflows

Connect Deskpro to any app in workflows

Connect Deskpro to any app in workflows