STEP 1
Select Deskpro in workflow
Pick Deskpro app in the workflow builder [4] - just one click to select the app.
Deskpro Integration
AI-powered help desk for tickets, knowledge base, and customer support workflows. Connect Deskpro support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Agent Chats Messages, then trigger Get a Community Topic or Get a Job as issues move forward.
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- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Deskpro integration
Triggers can detect changes in Deskpro and run actions that can create, search or modify data inside Deskpro automatically [3] — exactly how you set them.
- Watch Agent Chats MessagesTriggers when there are new messages in agent chats.
- Watch Agent GroupsTriggers when there is a change in agent groups.
- Watch Agent TeamTriggers when there is an update or change in the agent team.
- Watch AgentsTriggers when a new agent is added or updated.
- Watch Agents TeamTriggers when a new event involving the agents team occurs.
- Watch Approval ResponseTriggers when an approval response is received.
- Watch Approval TypesTriggers when approval types are watched.
- Watch ArticlesTriggers when new articles are published.
- Watch Articles Custom FieldsTriggers when custom fields for articles are updated.
- Watch ChatsTriggers when a new chat is started with an agent.
- Watch Community TopicsTriggers when a new community topic is created.
- Watch JobsTriggers when a new job is created or updated.
- Watch Personal Approval ResponseTriggers when a personal approval response is received.
- Watch TasksTriggers when new tasks are created or existing tasks are updated.
- Watch Ticket ApprovalTriggers when a ticket is approved.
- Watch TicketsTriggers when new tickets are created or existing tickets are updated.
- Watch User ChatTriggers when a user chat is updated.
- Watch User Chat MessagesTriggers when user chat messages are received.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
How to integrate Deskpro in automation workflow?
3 simple steps to make your Deskpro connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Deskpro
When prompted, authorize access to Deskpro in WEXTL once. Deskpro credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Deskpro account. Approve?
STEP 3
Build a workflow
Build your workflow with Deskpro yourself or with WEXTL® AI Builder. Connect Deskpro to any available integrations [5], or use HTTP node to go beyond them.
Deskpro
How Deskpro connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Deskpro app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Deskpro supports.
The following table illustrates what fields Deskpro integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how Deskpro is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | Create an API key via Deskpro’s admin interface, under Apps & Integrations -> API Keys. |
subdomainRequired | text | Copy your subdomain is the URL shown in your browser’s address bar when you’re logged into your helpdesk. For example, |
Connect Deskpro to popular apps on WEXTL
Enter a name of the other app you want to sync with Deskpro below. Click on selected app to explore integration options with Deskpro. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Deskpro integration
Select Watch Agent Chats Messages trigger from Deskpro - this will be a starting point in your automation. Whenever event happens in Deskpro, workflow will start [7] from Watch Agent Chats Messages node.
Search for Create a User Chat, connect it as the next step of integration sequence. You can use filters between Watch Agent Chats Messages and Create a User Chat, so only important data pass from Watch Agent Chats Messages to the next step. WEXTL gives you full control over the process of Deskpro automation. All parts of workflow are visible on the canvas [4].
Deskpro on WEXTL has 110 modules for crafting support automations. Explore Deskpro documentation for more.
Video slide demonstrates how Watch Agent Chats Messages and Create a User Chat [6] nodes are used in Deskpro workflow.
Frequently asked questions
Common questions about automating Deskpro in your workflows.
Deskpro has 18 triggers, including "Watch Agent Chats Messages", "Watch Agent Groups", and "Watch Agent Team", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 92 actions, including "Get a Community Topic", "Get a Job", and "Get a Task", and more. Refer to our Deskpro Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Deskpro integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Deskpro official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Deskpro provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Deskpro or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Deskpro inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Deskpro modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Deskpro integration.
- Deskpro integration source code, module specs and credentials implementation.
- Internal Deskpro integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Deskpro vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Deskpro App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation