Can Capacity trigger actions in eDesk, and eDesk in Capacity?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Capacity and eDesk?

No. Capacity-to-eDesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Capacity + eDesk Integration

Keep Capacity and eDesk aligned: when support events happen in one, update the other automatically.

Example: when Capacity's "Watch Articles" fires, WEXTL can "Create a Message" in eDesk. Capacity has 2 triggers (including Watch Articles and Watch Contacts); eDesk has 40 actions (including Create a Message, Create an Order Note Attachment, and Create a Sales Order).

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Capacity triggerseDesk actions

Capacity workflow triggers

eDesk workflow actions

Frequently asked questions

Common questions about connecting Capacity and eDesk.

Connect your Capacity and eDesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

CapacityBrowse all Capacity triggers, actions, and integrations.

eDeskBrowse all eDesk triggers, actions, and integrations.

Capacity + eDesk Integration

Frequently asked questions

How do I connect Capacity and eDesk?

What can I automate between Capacity and eDesk?

Can Capacity trigger actions in eDesk, and eDesk in Capacity?

Do I need to write code to integrate Capacity and eDesk?

Explore Capacity and eDesk, or get started

Capacity + eDesk Integration

Frequently asked questions

How do I connect Capacity and eDesk?

What can I automate between Capacity and eDesk?

Can Capacity trigger actions in eDesk, and eDesk in Capacity?

Do I need to write code to integrate Capacity and eDesk?

Explore Capacity and eDesk, or get started