What actions can I run in eDesk?

40 actions are available, including "Get a Message", "Get an Order Note", and "Get a Sales Order", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

eDesk Integrations

E-commerce help desk for unifying marketplace messages, tickets, and order support workflows. Route eDesk tickets and replies into CRM, chat, and escalation workflows.

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Watch ChannelsTriggers when there are updates in a channel.
Watch ContactsTriggers when contact changes occur.
Watch Order NotesTriggers when order note changes occur.
Watch Sales OrdersTriggers when a sales order is updated.
Watch Tag GroupsTriggers when a tag group is updated.
Watch TagsTriggers when there is an update to a tag.
Watch TemplatesTriggers when a template is updated.
Watch TicketsTriggers when a ticket is updated.
Watch UsersTriggers when user updates occur.
Get a MessageRetrieves a single message.
Get an Order NoteRetrieves a single order note.
Get a Sales OrderRetrieves a single sales order.
Get a TagRetrieves a single existing tag.
Get a TemplateRetrieves a single template.
Get a TicketRetrieves a single existing ticket.
Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
List ChannelsRetrieves all channels.
List ContactsRetrieves all contacts.
List Order NotesRetrieves all order notes.
List Sales OrdersRetrieves all sales orders.
List Tag GroupsRetrieves all tag groups.
List TagsRetrieves all tags.
List TemplatesRetrieves all templates.
List TicketsRetrieves all tickets.
List UsersRetrieves all users.
Create a MessageCreates a new message.
Create an Order Note AttachmentAttaches a file to an order note.
Create a Sales OrderCreates a new sales order.
Create a TagCreates a new tag.
Create a TemplateCreates a new template.
Create a TicketCreates a new ticket.
Create Order NoteCreates a new order note.
Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
Delete a MessageDeletes an existing message.
Delete an Order NoteDeletes an existing order note.
Delete a Sales OrderDeletes an existing sales order.
Delete a TagDeletes an existing tag from the system.
Delete a TemplateDeletes an existing template.
Delete a TicketDeletes an existing ticket.
Delete Tracking LinksDeletes tracking links for a sales order.
Make an API CallPerforms an arbitrary authorized API call.
Update a MessageUpdates a message in a given service.
Update an Order NoteUpdates an order note in the system.
Update a Sales OrderUpdates an existing sales order.
Update a TagUpdates an existing tag in the service.
Update a TemplateUpdates an existing template.
Update a TicketUpdates a ticket's information in the system.
Update Sales Order Tracking LinksUpdates tracking links for a sales order.
Update Ticket DataUpdates ticket data in the system.

When to use eDesk

Common scenarios where eDesk automation saves time and reduces manual work.

React to "Watch Channels" in eDesk in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get an Order Note" in eDesk from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Order Notes" from eDesk in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting eDesk to WEXTL®

Field	Type	Help
API TokenRequired	password	Generate an API token in your dashboard:Get your API token.

Use in workflow automation

Start from eDesk’s Watch Order Notes trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create an Order Note Attachment as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 49 ready-made steps for support work, and every run records what went in and what came back.

eDesk workflow on the canvas: Watch Order Notes then Create an Order Note Attachment

Frequently asked questions

Common questions about automating eDesk in your workflows.

eDesk has 9 triggers, including "Watch Channels", "Watch Contacts", and "Watch Order Notes", and more. Use them to start workflows the moment eDesk events fire — no polling required.

Field

Type

Help

API TokenRequired

password

Generate an API token in your dashboard:Get your API token.

Use in workflow automation

Start from eDesk’s Watch Order Notes trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create an Order Note Attachment as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 49 ready-made steps for support work, and every run records what went in and what came back.

eDesk Integrations

When to use eDesk

How to connect

Use in workflow automation

Frequently asked questions

eDesk Integrations

When to use eDesk

How to connect

Connect eDesk to any app in workflows

Use in workflow automation

Frequently asked questions

Connect eDesk to any app in workflows

Connect eDesk to any app in workflows

Connect eDesk to any app in workflows

eDesk Integrations

eDesk triggers and actions

When to use eDesk

How to connect

Use in workflow automation

Frequently asked questions

What triggers does eDesk support?

What actions can I run in eDesk?

Do I need to write code to automate this?

Is the integration secure?

eDesk Integrations

eDesk triggers and actions

When to use eDesk

How to connect

Connect eDesk to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does eDesk support?

What actions can I run in eDesk?

Do I need to write code to automate this?

Is the integration secure?

Connect eDesk to any app in workflows

Connect eDesk to any app in workflows

Connect eDesk to any app in workflows