STEP 1
Connect Capacity and Front
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Capacity and Front Integration
Keep Capacity and Front in sync by integrating their events and actions. When support events happen in Capacity, update the Front automatically - without any line of code in visual workflow builder.
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Learn about Capacity and Front
Detailed info you need to know about Capacity and Front integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Capacity to Front
Set up your Capacity and Front integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Capacity and Front nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Capacity and Front. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Capacity and Front work in WEXTL?
WEXTL exposes actions and triggers for Capacity and Front that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Capacity triggersFront actions
Capacity modules
- Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
- Add an Exchange to InputAdds a new input variant to an existing exchange.
- Add an Exchange to OutputAdds a new output variant to an existing exchange.
- Create a ContactCreates a new contact record in Capacity.
- Create a Custom FieldCreates a new custom field definition for extending entity data models.
- Create a DirectoryCreates a new directory for organizing files and folders.
- Create a FolderCreates a new folder within a directory to organize content.
- Create a GroupCreates a new user group for organizing team members and managing permissions.
- Create an AccountCreates a new account record in Capacity.
- Create an ArticleCreates a new knowledge base article in Capacity.
- Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
- Create a UserCreates a new user account and assigns them to the specified groups.
- Create or Update User AttributesInserts or updates custom attribute values for an existing user.
- Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
- Delete a ContactPermanently deletes a contact record and all associated data.
- Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
- Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
- Delete a FilePermanently deletes a single uploaded file by its ID.
- Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
- Delete a GroupPermanently deletes a user group from Capacity.
- Delete an AccountPermanently deletes an account record from Capacity.
- Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
- Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
- Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
- Delete a UserPermanently deletes a user account and all their associated data.
- Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
- Delete User AttributesDeletes a specific custom attribute from a user by its key.
- Disable a DirectoryDisables access to a directory for a specific user group.
- Enable a DirectoryEnables access to a directory for a specific user group.
- Get a ContactRetrieves a single contact record by its ID.
- Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
- Get a DirectoryRetrieves a single directory record by its ID.
- Get a FolderRetrieves a single folder record by its ID.
- Get a GroupRetrieves a single user group record by its ID.
- Get an AccountRetrieves a single account record by its ID.
- Get an ExchangeRetrieves a single exchange record by its ID.
- Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
- Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
- Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
- Get a UserRetrieves a single user record by their ID.
- List AccountsReturns a paginated list of account records.
- List ArticlesReturns a paginated list of knowledge base articles.
- List ContactsReturns a paginated list of contact records.
- List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
- List DirectoriesReturns a paginated list of directory records.
- List ExchangesReturns a paginated list of exchange records.
- List FilesReturns a paginated list of uploaded files.
- List FoldersReturns a paginated list of folders within a directory.
- List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
- List GroupsReturns a paginated list of user groups.
Front modules
- Add Call RecordingAdds call Recording.
- Add Call SummaryAdds call Summary.
- Add Call TranscriptAdds call Transcript.
- Add CommentAdds comment.
- Add Comment ReplyAdds comment Reply.
- Add Company Teammate Group Team InboxesAdds company Teammate Group Team Inboxes.
- Add Company Teammate Group TeammatesAdds company Teammate Group Teammates.
- Add Company Teammate Group TeamsAdds company Teammate Group Teams.
- Add Contact HandleAdds contact Handle.
- Add Contacts To Contact ListAdds contacts To Contact List.
- Add Contact To AccountAdds contact To Account.
- Add Conversation FollowersAdds conversation Followers.
- Add Conversation LinkAdds conversation Link.
- Add Conversation TagAdds conversation Tag.
- Add Inbox AccessAdds inbox Access.
- Add NoteAdds note.
- Add Teammates To ShiftAdds teammates To Shift.
- Add Teammates To TeamAdds teammates To Team.
- Add View TeammatesAdds view Teammates.
- Create AccountCreates account.
- Create A ChannelCreates a Channel.
- Create A Knowledge BaseCreates a Knowledge Base.
- Create Analytics ExportCreates analytics Export.
- Create Analytics ReportCreates analytics Report.
- Create Article In A Knowledge Base In Default LocaleCreates article In A Knowledge Base In Default Locale.
- Create Article In A Knowledge Base In Specified LocaleCreates article In A Knowledge Base In Specified Locale.
- Create CallCreates call.
- Create Child FolderCreates child Folder.
- Create Child TagCreates child Tag.
- Create Child TemplateCreates child Template.
- Create Company TagCreates company Tag.
- Create Company Teammate GroupCreates company Teammate Group.
- Create ContactCreates contact.
- Create Contact ListCreates contact List.
- Create ConversationCreates conversation.
- Create DraftCreates draft.
- Create Draft ReplyCreates draft Reply.
- Create FolderCreates folder.
- Create InboxCreates inbox.
- Create Knowledge Base Category In Default LocaleCreates knowledge Base Category In Default Locale.
- Create Knowledge Base Category In Specified LocaleCreates knowledge Base Category In Specified Locale.
- Create LinkCreates link.
- Create MessageCreates message.
- Create Message ReplyCreates message Reply.
- Create Message TemplateCreates message Template.
- Create ShiftCreates shift.
- Create TagCreates tag.
- Create Team ContactCreates team Contact.
- Create Team Contact ListCreates team Contact List.
- Create Team FolderCreates team Folder.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Capacity and Front integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Capacity and Front.
Connect your Capacity and Front accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Capacity's "Watch Articles" fires, WEXTL can "Add Call Recording" in Front. Capacity has 2 triggers (including Watch Articles and Watch Contacts); Front has 242 actions (including Add Call Recording, Add Call Summary, and Add Call Transcript). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Capacity-to-Front automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Capacity (or Front) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Capacity + Front automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Capacity and Front integration.
- Capacity and Front integration source code, module specs and credentials implementation.
- Our Capacity and Front integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Capacity and Front — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Capacity integration information
- Front integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library