Front Integration

Shared inbox for customer email, chat, and SMS conversations. Connect Front support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Accounts, then trigger Fetch An Account or Get A Knowledge Base as issues move forward.

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Supported triggers and actions for Front integration

Triggers can detect changes in Front and run actions that can create, search or modify data inside Front automatically [3] — exactly how you set them.

Watch AccountsTriggers when a accounts is created or updated.
Watch Articles In A CategoryTriggers when a articles in a category is created or updated.
Watch Articles In A Knowledge BaseTriggers when a articles in a knowledge base is created or updated.
Watch Assigned ConversationsTriggers when a assigned conversations is created or updated.
Watch Categories In A Knowledge BaseTriggers when a categories in a knowledge base is created or updated.
Watch Child FoldersTriggers when a child folders is created or updated.
Watch Child TemplatesTriggers when a child templates is created or updated.
Watch Company TagsTriggers when a company tags is created or updated.
Watch Company Ticket StatusesTriggers when a company ticket statuses is created or updated.
Watch Contact ConversationsTriggers when a contact conversations is created or updated.
Watch Conversation CommentsTriggers when a conversation comments is created or updated.
Watch Conversation DraftsTriggers when a conversation drafts is created or updated.
Watch Conversation EventsTriggers when a conversation events is created or updated.
Watch Conversation MessagesTriggers when a conversation messages is created or updated.
Watch ConversationsTriggers when a conversations is created or updated.
Watch EventsTriggers when a events is created or updated.
Watch FoldersTriggers when a folders is created or updated.
Watch Inbox ConversationsTriggers when a inbox conversations is created or updated.
Watch Knowledge BasesTriggers when a knowledge bases is created or updated.
Watch Link ConversationsTriggers when a link conversations is created or updated.
Watch NotesTriggers when a notes is created or updated.
Watch Search ConversationsTriggers when a search conversations is created or updated.
Watch ShiftsTriggers when a shifts is created or updated.
Watch Tag ChildrenTriggers when a tag children is created or updated.
Watch Tagged ConversationsTriggers when a tagged conversations is created or updated.
Watch TagsTriggers when a tags is created or updated.
Watch Team FoldersTriggers when a team folders is created or updated.
Watch Teammate FoldersTriggers when a teammate folders is created or updated.
Watch Teammate ShiftsTriggers when a teammate shifts is created or updated.
Watch Teammate TagsTriggers when a teammate tags is created or updated.
Watch Teammate Time OffsTriggers when a teammate time offs is created or updated.
Watch Team ShiftsTriggers when a team shifts is created or updated.
Watch Team TagsTriggers when a team tags is created or updated.
Watch Team Time OffsTriggers when a team time offs is created or updated.
Fetch An AccountFetches an Account.
Get A Knowledge BaseGets a Knowledge Base.
Get A Knowledge Base ArticleGets a Knowledge Base Article.
Get A Knowledge Base CategoryGets a Knowledge Base Category.
Get A Knowledge Base With Content In Default LocaleGets a Knowledge Base With Content In Default Locale.
Get A Knowledge Base With Content In Specified LocaleGets a Knowledge Base With Content In Specified Locale.
Get Analytics ExportGets analytics Export.
Get Analytics ReportGets analytics Report.
Get ChannelGets channel.
Get Child FoldersGets child Folders.
Get Child TemplatesGets child Templates.
Get CommentGets comment.
Get Company Teammate GroupGets company Teammate Group.
Get ContactGets contact.
Get Conversation By IDGets conversation By ID.
Get EventGets event.
Get FolderGets folder.
Get InboxGets inbox.
Get Knowledge Base Article With Content In Default LocaleGets knowledge Base Article With Content In Default Locale.
Get Knowledge Base Article With Content In Specified LocaleGets knowledge Base Article With Content In Specified Locale.
Get Knowledge Base Category Content In Default LocaleGets knowledge Base Category Content In Default Locale.
Get Knowledge Base Category With Content In Specified LocaleGets knowledge Base Category With Content In Specified Locale.
Get LinkGets link.
Get MessageGets message.
Get Message Seen StatusGets message Seen Status.
Get Message TemplateGets message Template.
Get RuleGets rule.
Get ShiftGets shift.
Get SignaturesGets signatures.
Get TagGets tag.
Get TeamGets team.
Get TeammateGets teammate.
Get Ticket Status By IDGets ticket Status By ID.
Get Time OffGets time Off.
Get ViewGets view.
List Account ContactsRetrieves a list of account Contacts.
List Account Custom FieldsRetrieves a list of account Custom Fields.
List AccountsRetrieves a list of accounts.
List All Company RulesRetrieves a list of all Company Rules.
List Articles In A CategoryRetrieves a list of articles In A Category.
List Articles In A Knowledge BaseRetrieves a list of articles In A Knowledge Base.
List Assigned ConversationsRetrieves a list of assigned Conversations.
List Categories In A Knowledge BaseRetrieves a list of categories In A Knowledge Base.
List ChannelsRetrieves a list of channels.
List Comment MentionsRetrieves a list of comment Mentions.
List Company TagsRetrieves a list of company Tags.
List Company Teammate GroupsRetrieves a list of company Teammate Groups.
List Company Teammate Group Team InboxesRetrieves a list of company Teammate Group Team Inboxes.
List Company Teammate Group TeammatesRetrieves a list of company Teammate Group Teammates.
List Company Teammate Group TeamsRetrieves a list of company Teammate Group Teams.
List Company Ticket StatusesRetrieves a list of company Ticket Statuses.
List Contact ConversationsRetrieves a list of contact Conversations.
List Contact Custom FieldsRetrieves a list of contact Custom Fields.
List Contact ListsRetrieves a list of contact Lists.
List ContactsRetrieves a list of contacts.
List Contacts In Contact ListRetrieves a list of contacts In Contact List.
List Conversation CommentsRetrieves a list of conversation Comments.
List Conversation Custom FieldsRetrieves a list of conversation Custom Fields.
List Conversation DraftsRetrieves a list of conversation Drafts.
List Conversation EventsRetrieves a list of conversation Events.
List Conversation FollowersRetrieves a list of conversation Followers.
List Conversation InboxesRetrieves a list of conversation Inboxes.
List Conversation MessagesRetrieves a list of conversation Messages.
List ConversationsRetrieves a list of conversations.
List EventsRetrieves a list of events.
List FoldersRetrieves a list of folders.
List Inbox AccessRetrieves a list of inbox Access.
List Inbox ChannelsRetrieves a list of inbox Channels.
List Inbox ConversationsRetrieves a list of inbox Conversations.
List Inbox Custom FieldsRetrieves a list of inbox Custom Fields.
List InboxesRetrieves a list of inboxes.
List Knowledge BasesRetrieves a list of knowledge Bases.
List Link ConversationsRetrieves a list of link Conversations.
List Link Custom FieldsRetrieves a list of link Custom Fields.
List LinksRetrieves a list of links.
List Message TemplatesRetrieves a list of message Templates.
List NotesRetrieves a list of notes.
List RulesRetrieves a list of rules.
List ShiftsRetrieves a list of shifts.
List Shifts TeammatesRetrieves a list of shifts Teammates.
List Tag ChildrenRetrieves a list of tag Children.
List Tagged ConversationsRetrieves a list of tagged Conversations.
List TagsRetrieves a list of tags.
List Team ChannelsRetrieves a list of team Channels.
List Team Contact ListsRetrieves a list of team Contact Lists.
List Team ContactsRetrieves a list of team Contacts.
List Team FoldersRetrieves a list of team Folders.
List Team InboxesRetrieves a list of team Inboxes.
List Teammate ChannelsRetrieves a list of teammate Channels.
List Teammate Contact ListsRetrieves a list of teammate Contact Lists.
List Teammate ContactsRetrieves a list of teammate Contacts.
List Teammate Custom FieldsRetrieves a list of teammate Custom Fields.
List Teammate FoldersRetrieves a list of teammate Folders.
List Teammate Message TemplatesRetrieves a list of teammate Message Templates.
List Teammate Private InboxesRetrieves a list of teammate Private Inboxes.
List Teammate RulesRetrieves a list of teammate Rules.
List TeammatesRetrieves a list of teammates.
List Teammate ShiftsRetrieves a list of teammate Shifts.
List Teammate SignaturesRetrieves a list of teammate Signatures.
List Teammate TagsRetrieves a list of teammate Tags.
List Teammate Time OffsRetrieves a list of teammate Time Offs.
List Team Message TemplatesRetrieves a list of team Message Templates.
List Team RulesRetrieves a list of team Rules.
List TeamsRetrieves a list of teams.
List Team ShiftsRetrieves a list of team Shifts.
List Team SignaturesRetrieves a list of team Signatures.
List Team TagsRetrieves a list of team Tags.
List Team Time OffsRetrieves a list of team Time Offs.
List Team ViewsRetrieves a list of team Views.
List ViewsRetrieves a list of views.
Search ConversationsRetrieves a list of conversations.
Add Call RecordingAdds call Recording.
Add Call SummaryAdds call Summary.
Add Call TranscriptAdds call Transcript.
Add CommentAdds comment.
Add Comment ReplyAdds comment Reply.
Add Company Teammate Group Team InboxesAdds company Teammate Group Team Inboxes.
Add Company Teammate Group TeammatesAdds company Teammate Group Teammates.
Add Company Teammate Group TeamsAdds company Teammate Group Teams.
Add Contact HandleAdds contact Handle.
Add Contacts To Contact ListAdds contacts To Contact List.
Add Contact To AccountAdds contact To Account.
Add Conversation FollowersAdds conversation Followers.
Add Conversation LinkAdds conversation Link.
Add Conversation TagAdds conversation Tag.
Add Inbox AccessAdds inbox Access.
Add NoteAdds note.
Add Teammates To ShiftAdds teammates To Shift.
Add Teammates To TeamAdds teammates To Team.
Add View TeammatesAdds view Teammates.
Create AccountCreates account.
Create A ChannelCreates a Channel.
Create A Knowledge BaseCreates a Knowledge Base.
Create Analytics ExportCreates analytics Export.
Create Analytics ReportCreates analytics Report.
Create Article In A Knowledge Base In Default LocaleCreates article In A Knowledge Base In Default Locale.
Create Article In A Knowledge Base In Specified LocaleCreates article In A Knowledge Base In Specified Locale.
Create CallCreates call.
Create Child FolderCreates child Folder.
Create Child TagCreates child Tag.
Create Child TemplateCreates child Template.
Create Company TagCreates company Tag.
Create Company Teammate GroupCreates company Teammate Group.
Create ContactCreates contact.
Create Contact ListCreates contact List.
Create ConversationCreates conversation.
Create DraftCreates draft.
Create Draft ReplyCreates draft Reply.
Create FolderCreates folder.
Create InboxCreates inbox.
Create Knowledge Base Category In Default LocaleCreates knowledge Base Category In Default Locale.
Create Knowledge Base Category In Specified LocaleCreates knowledge Base Category In Specified Locale.
Create LinkCreates link.
Create MessageCreates message.
Create Message ReplyCreates message Reply.
Create Message TemplateCreates message Template.
Create ShiftCreates shift.
Create TagCreates tag.
Create Team ContactCreates team Contact.
Create Team Contact ListCreates team Contact List.
Create Team FolderCreates team Folder.
Create Team InboxCreates team Inbox.
Create Teammate ContactCreates teammate Contact.
Create Teammate Contact ListCreates teammate Contact List.
Create Teammate FolderCreates teammate Folder.
Create Teammate Message TemplateCreates teammate Message Template.
Create Teammate Private InboxCreates teammate Private Inbox.
Create Teammate SignatureCreates teammate Signature.
Create Teammate TagCreates teammate Tag.
Create Team Message TemplateCreates team Message Template.
Create Team ShiftCreates team Shift.
Create Team SignatureCreates team Signature.
Create Team TagCreates team Tag.
Create Team ViewCreates team View.
Create Time OffCreates time Off.
Delete A ContactDeletes a Contact.
Delete A Knowledge Base CategoryDeletes a Knowledge Base Category.
Delete An AccountDeletes an Account.
Delete An ArticleDeletes an Article.
Delete Company Teammate GroupDeletes company Teammate Group.
Delete Contact HandleDeletes contact Handle.
Delete Contact ListDeletes contact List.
Delete ConversationDeletes conversation.
Delete Conversation FollowersDeletes conversation Followers.
Delete DraftDeletes draft.
Delete FolderDeletes folder.
Delete Message TemplateDeletes message Template.
Delete SignatureDeletes signature.
Delete TagDeletes tag.
Delete Time OffDeletes time Off.
Download AttachmentDownloads attachment.
Download Attachment For A CommentDownloads attachment For A Comment.
Download Attachment For A MessageDownloads attachment For A Message.
Download Attachment For A Message TemplateDownloads attachment For A Message Template.
Download Attachment From An ArticleDownloads attachment From An Article.
Edit DraftEdits draft.
Import Inbox MessageImports inbox Message.
Make an API CallMake an arbitary call.
Mark Message SeenPerforms the message Seen operation.
Merge ContactsPerforms the contacts operation.
Receive Custom MessagesPerforms the custom Messages operation.
Remove Company Teammate Group Team InboxesRemoves company Teammate Group Team Inboxes.
Remove Company Teammate Group TeammatesRemoves company Teammate Group Teammates.
Remove Company Teammate Group TeamsRemoves company Teammate Group Teams.
Remove Contact From AccountRemoves contact From Account.
Remove Contacts From Contact ListRemoves contacts From Contact List.
Remove Conversation LinksRemoves conversation Links.
Remove Conversation TagRemoves conversation Tag.
Removes Inbox AccessPerforms the inbox Access operation.
Remove Teammates From ShiftRemoves teammates From Shift.
Remove Teammates From TeamRemoves teammates From Team.
Sync Application Message TemplateSyncs application Message Template.
Sync Inbound MessageSyncs inbound Message.
Sync Outbound MessageSyncs outbound Message.
Trigger App EventTriggers app Event.
Update AccountUpdates account.
Update A Company Teammate GroupUpdates a Company Teammate Group.
Update A ContactUpdates a Contact.
Update A LinkUpdates a Link.
Update Application Message TemplateUpdates application Message Template.
Update Article Content In Default LocaleUpdates article Content In Default Locale.
Update Article Content In Specified LocaleUpdates article Content In Specified Locale.
Update A TagUpdates a Tag.
Update CallUpdates call.
Update ChannelUpdates channel.
Update CommentUpdates comment.
Update ConversationUpdates conversation.
Update Conversation AssigneeUpdates conversation Assignee.
Update Conversation RemindersUpdates conversation Reminders.
Update External Message StatusUpdates external Message Status.
Update FolderUpdates folder.
Update Knowledge Base Category In Default LocaleUpdates knowledge Base Category In Default Locale.
Update Knowledge Base Category In Specified LocaleUpdates knowledge Base Category In Specified Locale.
Update Knowledge Base In Default LocaleUpdates knowledge Base In Default Locale.
Update Knowledge Base In Specified LocaleUpdates knowledge Base In Specified Locale.
Update Message TemplateUpdates message Template.
Update ShiftUpdates shift.
Update SignatureUpdates signature.
Update TeammateUpdates teammate.
Update Time OffUpdates time Off.
Update ViewUpdates view.
Validate ChannelValidates channel.

How to integrate Front in automation workflow?

3 simple steps to make your Front connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Front in workflow

Pick Front app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Front

When prompted, authorize access to Front in WEXTL once. Front credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Front account. Approve?

STEP 3

Build a workflow

Build your workflow with Front yourself or with WEXTL® AI Builder. Connect Front to any available integrations [5], or use HTTP node to go beyond them.

Front

How Front connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Front app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Front supports.

Full Front API documentation

The following table illustrates what fields Front integration require during authorization flow inside our workflow builder [4].

Demonstration of Front connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Client IDRequired	text	Your OAuth app's Client ID. Find it in Front under Settings > Developers > your app (OAuth credentials).
Client SecretRequired	password	Your OAuth app's Client Secret, shown with the Client ID under Settings > Developers > your app. Keep it secret.

Connect Front to popular apps on WEXTL

Enter a name of the other app you want to sync with Front below. Click on selected app to explore integration options with Front. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Front integration

Select Watch Teammate Tags trigger from Front - this will be a starting point in your automation. Whenever event happens in Front, workflow will start [7] from Watch Teammate Tags node.

Search for Add Company Teammate Group Team Inboxes, connect it as the next step of integration sequence. You can use filters between Watch Teammate Tags and Add Company Teammate Group Team Inboxes, so only important data pass from Watch Teammate Tags to the next step. WEXTL gives you full control over the process of Front automation. All parts of workflow are visible on the canvas [4].

Front on WEXTL has 276 modules for crafting support automations. Explore Front documentation for more.

Front

Watch Teammate Tags

Chatling

Performs action

Chatling

Triggers

Front

Add Company Teammate Group Team Inboxes

Demonstration of how visual Front automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Front in your workflows.

Front has 34 triggers, including "Watch Accounts", "Watch Articles In A Category", and "Watch Articles In A Knowledge Base", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 242 actions, including "Fetch An Account", "Get A Knowledge Base", and "Get A Knowledge Base Article", and more. Refer to our Front Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Front integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Front official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Front provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Front or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Front inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Front modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Front integration.

Front integration source code, module specs and credentials implementation.
Internal Front integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Front vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Front App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Front Integration

Supported triggers and actions for Front integration