Can Capacity trigger actions in Gorgias, and Gorgias in Capacity?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Capacity and Gorgias?

No. Capacity-to-Gorgias automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Capacity + Gorgias Integration

Build support workflows between Capacity and Gorgias on a visual canvas — map fields once and let data flow.

Example: when Capacity's "Watch Articles" fires, WEXTL can "Cancel a Job" in Gorgias. Capacity has 2 triggers (including Watch Articles and Watch Contacts); Gorgias has 29 actions (including Cancel a Job, Create a Customer, and Create a Job).

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Capacity triggersGorgias actions

Capacity workflow triggers

Gorgias workflow actions

Frequently asked questions

Common questions about connecting Capacity and Gorgias.

Connect your Capacity and Gorgias accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

CapacityBrowse all Capacity triggers, actions, and integrations.

GorgiasBrowse all Gorgias triggers, actions, and integrations.

Capacity + Gorgias Integration

Frequently asked questions

How do I connect Capacity and Gorgias?

What can I automate between Capacity and Gorgias?

Can Capacity trigger actions in Gorgias, and Gorgias in Capacity?

Do I need to write code to integrate Capacity and Gorgias?

Explore Capacity and Gorgias, or get started

Capacity + Gorgias Integration

Frequently asked questions

How do I connect Capacity and Gorgias?

What can I automate between Capacity and Gorgias?

Can Capacity trigger actions in Gorgias, and Gorgias in Capacity?

Do I need to write code to integrate Capacity and Gorgias?

Explore Capacity and Gorgias, or get started