STEP 1
Connect Capacity and Gorgias
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Capacity and Gorgias Integration
Build support workflows between Capacity and Gorgias on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Capacity and Gorgias
Detailed info you need to know about Capacity and Gorgias integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Capacity to Gorgias
Set up your Capacity and Gorgias integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Capacity and Gorgias nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Capacity and Gorgias. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Capacity and Gorgias work in WEXTL?
WEXTL exposes actions and triggers for Capacity and Gorgias that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Capacity triggersGorgias actions
Capacity modules
- Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
- Add an Exchange to InputAdds a new input variant to an existing exchange.
- Add an Exchange to OutputAdds a new output variant to an existing exchange.
- Create a ContactCreates a new contact record in Capacity.
- Create a Custom FieldCreates a new custom field definition for extending entity data models.
- Create a DirectoryCreates a new directory for organizing files and folders.
- Create a FolderCreates a new folder within a directory to organize content.
- Create a GroupCreates a new user group for organizing team members and managing permissions.
- Create a UserCreates a new user account and assigns them to the specified groups.
- Create an AccountCreates a new account record in Capacity.
- Create an ArticleCreates a new knowledge base article in Capacity.
- Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
- Create or Update User AttributesInserts or updates custom attribute values for an existing user.
- Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
- Delete a ContactPermanently deletes a contact record and all associated data.
- Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
- Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
- Delete a FilePermanently deletes a single uploaded file by its ID.
- Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
- Delete a GroupPermanently deletes a user group from Capacity.
- Delete a UserPermanently deletes a user account and all their associated data.
- Delete an AccountPermanently deletes an account record from Capacity.
- Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
- Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
- Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
- Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
- Delete User AttributesDeletes a specific custom attribute from a user by its key.
- Disable a DirectoryDisables access to a directory for a specific user group.
- Enable a DirectoryEnables access to a directory for a specific user group.
- Get a ContactRetrieves a single contact record by its ID.
- Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
- Get a DirectoryRetrieves a single directory record by its ID.
- Get a FolderRetrieves a single folder record by its ID.
- Get a GroupRetrieves a single user group record by its ID.
- Get a UserRetrieves a single user record by their ID.
- Get an AccountRetrieves a single account record by its ID.
- Get an ExchangeRetrieves a single exchange record by its ID.
- Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
- Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
- Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
- List AccountsReturns a paginated list of account records.
- List ArticlesReturns a paginated list of knowledge base articles.
- List ContactsReturns a paginated list of contact records.
- List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
- List DirectoriesReturns a paginated list of directory records.
- List ExchangesReturns a paginated list of exchange records.
- List FilesReturns a paginated list of uploaded files.
- List FoldersReturns a paginated list of folders within a directory.
- List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
- List GroupsReturns a paginated list of user groups.
Gorgias modules
- Cancel a JobCancels a job that is currently in progress or scheduled.
- Create a CustomerCreates a new customer in the system.
- Create a JobCreates a new job in the system.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket MessageCreates a new ticket message.
- Create a UserCreates a new user in the system.
- Delete a CustomerDeletes a customer from the service.
- Delete a TicketDeletes a ticket from the system.
- Delete a Ticket MessageDeletes a message from a ticket in the service.
- Delete a UserDeletes a user from the service.
- Get a CustomerRetrieves a customer based on specified criteria.
- Get a JobRetrieves a job from the service.
- Get a TicketRetrieves a ticket by its ID.
- Get a Ticket MessageRetrieves a ticket message from the service.
- Get a UserRetrieves a specific user's information from the service.
- List CustomersRetrieves all customers.
- List JobsRetrieves all jobs.
- List Ticket MessagesRetrieves all ticket messages.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- List Voice Call RecordingsRetrieves all voice call recordings.
- List Voice CallsRetrieves all voice calls.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ResourcesSearches for resources based on specified criteria.
- Update a CustomerUpdates a customer's details in the system.
- Update a JobUpdates a job with new information or changes.
- Update a TicketUpdates a ticket with new information or status changes.
- Update a Ticket MessageUpdates a ticket message in the system.
- Update a UserUpdates a user's information.
- Watch CustomersTriggers when a new customer is created.
- Watch JobsTriggers when a new job is created.
- Watch New Ticket MessagesTriggers when a new ticket message is created.
- Watch New UsersTriggers when a new user is created.
- Watch New Voice CallsTriggers when a new voice call is made.
- Watch TicketsTriggers when a new ticket is created.
- Watch Voice Call RecordingsTriggers when a new voice call recording is created.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Capacity and Gorgias integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Capacity and Gorgias.
Connect your Capacity and Gorgias accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Capacity's "Watch Articles" fires, WEXTL can "Cancel a Job" in Gorgias. Capacity has 2 triggers (including Watch Articles and Watch Contacts); Gorgias has 29 actions (including Cancel a Job, Create a Customer, and Create a Job). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Capacity-to-Gorgias automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Capacity (or Gorgias) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Capacity + Gorgias automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Capacity and Gorgias integration.
- Capacity and Gorgias integration source code, module specs and credentials implementation.
- Our Capacity and Gorgias integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Capacity and Gorgias — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Capacity integration information
- Gorgias integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library